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    Robert Allen Pools & Spas

    4.2 (21 reviews)
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    Response time

    2 days

    Response rate

    100%

    Services - Robert Allen Pools & Spas

    Pool maintenance

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    1 day ago

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    10 months ago

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    2 months ago

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    Katie A.

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    1 year ago

    Purchased a Bullfrog spa from Robert Allen. They were awesome to deal with. Extremely helpful. Install crew was easy to work with.

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    1 year ago

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    7 years ago

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    7 years ago

    We love Robert Allen Pools & Spa. We have a bullfrog spa and love it. We buy all of our pool supplies from them and love.

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    9 years ago

    Friendly people, great service. Highly recommend these folks for all your spa needs!!

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    10 years ago

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    Ask the Community - Robert Allen Pools & Spas

    Review Highlights - Robert Allen Pools & Spas

    Sarah at Robert Allen pools has been incredibly helpful any time we have called with questions.

    Mentioned in 3 reviews

    Read more highlights

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    Certified Pool And Spa

    Certified Pool And Spa

    (52 reviews)

    $$

    South Reno

    I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

    It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

    Catalina Spas Factory Outlet

    Catalina Spas Factory Outlet

    (2 reviews)

    $

    I've been in this store many times, and they have am AMAZING show room. They have everything from…read moresmall spas to the giant size swim spas costing $40K +. I'm a total spa whore, I can stay in a hot tub till my skin looks like a prune all wrinkled up! Its so relaxing to climb into a hot tub first thing in the morning and let the hot water and jets wake you up, or unwind at the end of the day. Instant stress reliever! When I move to my new house I'm buying two things before I even buy curtains.... 1. Grand Piano 2. An Awesome Spa Greg is the owner of Catalina Spa, and a great business man, and willing to make a great deal, just go in there and talk to him!

    We purchased a swim spa from this company in 2009. They were really nice when I was purchasing the…read morespa and that is where it stops. The rep that came when it was delivered, spent about five minutes explaining how to run the swim spa. Even though we have used this swim spa extensively, we haven't gotten the full use of it because we have not been able to figure out the controls and features. I have called with questions, but they do not want to bother with me. I called for a measurement diagram because I was ordering a cover and wanted the exact measurements. I was very rudely told to measure it myself. Besides all of that, I absolutely love our swim spa and would recommend a Catalina for someone interested in a swim spa. We have both a swim spa and a swimming pool. If I were considering installing a swimming pool, I would look hard at a swim spa. They are easier to enclose, they are so much cheaper and if you move, you can just take it with you! For the difference in price between a swim spa and an in ground pool, you can build one fantastic enclosure and landscaping. Just try and find a dealer who is interested in more than making a sale.our review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

    Creative Hot Tub Designs - Frog Easy smartech floater system.

    Creative Hot Tub Designs

    (8 reviews)

    South Reno

    So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

    We came in here to just browse. We were warmly greeted by new salesman, Rhett. Rhett answered all…read moreof our questions and even let us sit in multiple floor models as my husband is tall and we wanted one that would be comfortable for him as well. After browsing and talking about the hot tub options, we decided to look into buying one. We were told that the hot tub comes with stairs, starter chemicals, a lid and lid lifter and delivery in the cost. We decided to build the Garden Spa's 4 person Carmellia which is a plug-n-play. We picked the color or the tub, exterior and cover. When we were ready to pay, we were then told he made an error and that the hot tub cover lid wasn't included in the price and would be another $300.00. We paid cash as there was a promotional discount and also received a Veterans discount too. We received an electronic copy of the manual by email. When the hot tub was ready, we were given a call and set up delivery. The delivery men were polite and even readjusted the hot tub for my husband. He gave them a $100 as a thank you. My husband was able to do the chemicals, but there is also a person on staff that will give you a step by step process for setting up and maintaining the hot tub if needed. A few weeks after our hot tub was delivered we also received a nice handwritten note from Rhett.

    Robert Allen Pools & Spas - hottubandpool - Updated May 2026

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