I believe they are tying their best but so far the service has not been great or what I had be…read moresold. Let's start with the positives: the initial process of setting up the opening of the pool was easy and responsive. I work crazy hours in the hospital and they were very accommodating of my work schedule. They have been accommodating to send people/techs there when asked. Thank you for that, it's much appreciated! The items that could be worked on: 1) Follow up communication. It took two to three weeks for them to complete the pool opening, we had many visits with techs where they stayed for 5 minutes and promptly left. We were not given updates or told what happened. When I spoke to the friendly front desk staff person on the phone today I was finally told that what happened was the techs had to leave as they "ran out of time. Which is why there were frequent visits." 2) When I initially signed up for these services, I had asked if I could meet with the techs to learn about the proper ways to manage and care for the pool. I was told this was not a problem and they could set this up. Unfortunately, this never happened. 3) When the pool was finally opened, we still noticed a fair amount of debris and dirt. The clarity of water was also questionable. We called and were told this was the "best they could do and the pool was ready to use." They noted that the equipment sometimes brings debris into the pool. 4) The condition of the pool had since gotten worse and I had to have a family member call while I was at work yesterday to see if we could get an emergent service as the pool was becoming green. A tech was dispatched, when I got home I realized the pump was turned off. We had no idea why it was off or if we could use the pool. No one had called or left a voicemail. It wasn't until I called this morning and asked about what was going on that I was notified that could be an issue with the skimmer, filter, or pump. There were no issues with the skimmer, filter, or pump when the pool was initially open. If there were, no one had told us. 5) Lastly, through all of these services I was never given an itemized bill for services or contract to sign. While not a finalized quote they estimated that opening would be roughly $1800 which is significantly more than what I was quoted. I expect even more cost now for possible diagnostics and repairs. You can look through my previous reviews of all local businesses, I try hard to find the positives. I also gave a lot of trust to this group because of other reviews and relied on their expertise. Unfortunately my interactions after the initial chat has not gone well.

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.

Today at Nevada Spa & Billiards, I have the greatest Five Star Custimer Service Experience, finding…read moreand buying my first ever, chosen Stealth Pink Flame Pool Cue and Beautiful Athena Pool Bag. The prices were very fair, the selection was great and my experience was off the chart Exceptional. Thank you Sabrina for taking time with me and helping me with my new and very beautiful Pool Cue Stick. Thank you for teaching me that I can add a bolt in the bottom of my Cue Stick if I need a bit more weight. I felt Joy finding my Cue Stuck & New Bag and I Hope in my future, I will purchase a diamond table for my new home. I am a very serious pool player. I am working to qualify with my Pool Team, to go to Vegas next May 2027. Wish me luck! If you are looking for a business that really cares about you, please check out Nevada Spas and Billiards. Ask for Sabrina. This truly was a Five Star personal Experience finding my Beautiful Pink Flame Stealth Pool Cue Stick & Athena Bag. I will buy my spa filters here as well! Julie A

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job, they did a GREAT job, I paid them. ..ya know like real simple business stuff nobody does anymore. I was super pleased. (Pool table refelt)

As a first time hot tub owner, Cindi and Heather took time to get me set up and gave me confidence…read more They are friendly, very knowledgeable, and very supportive. They take the guess work out and are willing to test my water each time I've got a sample. It's an easy location that is central for in Reno and their prices are reasonable. They truly care and they've been in business for decades. I'm so glad to have been recommended to them by my friend and encourage others to see them before you try to figure it all out at a big business store. Support locals and learn spa management. Wow. They save you time and money!

I have been waiting three weeks for Lee Joseph to fulfill the appointment they promised. Just now…read morethey called to tell me I was not important enough to do so. They said they had new clients and I would have to look else where. They offered to recommend someone. For complete clarity, I have been waiting as of 2014. Aaron was a wonderful technetium that working for Lee Joseph, he had to leave after he suffered a bran aneurism. Just before this happened he was scheduled to replace the circuit board on my Jacuzzi. I have the circuit board and have called Lee Joseph over the last 6 years for instillation. They have been around for a very long time so I thought that meant something. I was their client from 2001 to 2021, when I guess I became insignificant with only a spa shower and outdoor spa.

It took a bit of time, but other companies weren't even offering repairs without a maintenance…read morecontract. They had a good response time, found the problem, tracked down the parts, and made the necessary repairs to get our tub running as good as before. Ya, a little room for improvement. The service tech had to come out twice, but I'm not taking a star away for it bc he was honest and made it right without excuses or charging us extra. Only star i took away is over communication. I appreciate the quick replies when i reached out, but I would have been more appreciative if they were the ones reaching out to me. Just a little more proactive to keep customers updated. I'd recommend them & would call on them again (I'm hoping not to need their services again though!)

I'm disappointed. I purchased our large spa from Randy and team and have used them for the last…read more7ish years for supplies/service, etc. Had good service and response even though hours and location changed (that happens!). Love our Jacuzzi. Lately though, I reached out for a service and was advised they had made some staffing changes, and the new technician wasn't quite up to speed on a couple things. No worries. I had them drain and waited six months. I have called twice and left three different emails requesting a response...just want some maintenance. I haven't received any type of response either via email or call. That seems unusual for them, and I am concerned. Having said that, will need to call someone else. I hope all is ok.

I've been in this store many times, and they have am AMAZING show room. They have everything from…read moresmall spas to the giant size swim spas costing $40K +. I'm a total spa whore, I can stay in a hot tub till my skin looks like a prune all wrinkled up! Its so relaxing to climb into a hot tub first thing in the morning and let the hot water and jets wake you up, or unwind at the end of the day. Instant stress reliever! When I move to my new house I'm buying two things before I even buy curtains.... 1. Grand Piano 2. An Awesome Spa Greg is the owner of Catalina Spa, and a great business man, and willing to make a great deal, just go in there and talk to him!

We purchased a swim spa from this company in 2009. They were really nice when I was purchasing the…read morespa and that is where it stops. The rep that came when it was delivered, spent about five minutes explaining how to run the swim spa. Even though we have used this swim spa extensively, we haven't gotten the full use of it because we have not been able to figure out the controls and features. I have called with questions, but they do not want to bother with me. I called for a measurement diagram because I was ordering a cover and wanted the exact measurements. I was very rudely told to measure it myself. Besides all of that, I absolutely love our swim spa and would recommend a Catalina for someone interested in a swim spa. We have both a swim spa and a swimming pool. If I were considering installing a swimming pool, I would look hard at a swim spa. They are easier to enclose, they are so much cheaper and if you move, you can just take it with you! For the difference in price between a swim spa and an in ground pool, you can build one fantastic enclosure and landscaping. Just try and find a dealer who is interested in more than making a sale.our review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

Robert and Keith are amazing!…read more Best hot tub service in Truckee-Tahoe. Fast, reliable, and super thorough. My spa has never run better. If you want pros who actually care, these are the guys.

Really appreciated Robert! He contacted me right away. He…read morequoted me a price. He was very helpful. He communicates excellently. He loved on my two little dogs.. And he's going to be able to help me after I have reached out to so many people who either, either did not get back to me or their prices were astronomical. I would give him a five star and he hasn't even fixed my Spa yet. He's amazing and a really nice guy!!!

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

A beautiful and clean Hot Tub store called Creative Hot Tub Designs. I was welcomed in with a smile…read moreby Tommy the Store Manager and Kylie the Spa Technician. I was there to see about a chlorine floater. Tommy the store manager told me about a promotion that Frog Ease Smartech was having. I signed up and was given a free floater....what??? I'm so happy. I also bought some sweet smelling Hot Tub scents and I am so excited to sit in my clean and beautiful Hot Tub with my new hot tub accessories. This is a family owned store with 2 locations. Thank you to Tommy and Kylie for 5 Star Customer Service with knowledge, humor and smiles. I am a lifetime customer. Julie A

Dan Loose construction did a beautiful job on my pool and spa. So beautiful and the team was nice…read moreto work with. Jason listened to what my dream pool would look like and made it even better then I could imagine thank you for all your hard work. I'm in love with my pool and spa.

I've been calling around to get quotes on pool Maintenance…read morefor my clients newly purchased home with a pool. Being that my in laws use this company I figured I'd check them out as well. This was hands down the RUDEST woman I have ever experienced a phone call with before! She was rude, rude, rude! Being that I wanted a honest quote that I could compare, I didn't share my in-laws name or address. This sent her over the edge!!!! She proceeds to insult me, claimed I was playing games with her and then hangups on me. I am baffled!!!! I called my mother in law to see what they charge her monthly......about 2-4times more then every other company I received quotes from. Now I know why the lady refused to give me a quote and hung up when I didn't tell her my families last name. It would blow their cover of over charging their clients! Don't bother with this company!!! I'd rather take care of your pool for you than have you give these people your money!