Atmosphere is warm and potentially pleasant. We were there tonight, enjoying beautiful, delightful unusually mild weather. The restaurant's large front windows open creating a semi-al fresco experience. A nice relaxed local feel to this cozy place set the stage for a delightful dining experience. We ordered a pasta dish and a main course and our food came promptly. However, all of this good feeling was trashed as we were simply forgotten about and ignored once the main course was over.
I understand that it's a relaxed local place and one lingers over one's food and no one is in a rush ... however, after quite some time had passed, and we were keen for dessert, we sat around while our waiters studiously looked in all directions except ours as if we didn't exist, schmoozed with other customers and just disappeared in general. Finally getting our waiter's attention we requested a dessert menu. Another seemingly interminable interval transpired as we waited for the menu to arrive. They must have felt that the we might be daunted by the five or so choices on the dessert menu since eons transpired without any one coming back to take our order. Finally, my boyfriend had enough with this shtick, and spoke to the manager -- who apologized, took our order and put it on the house. I saw the manager speak with the waiter and our dessert soon arrived. The server was cold and aloof, apparently feeling there was no reason to acknowledge -- in any way, shape or form -- that we had complained about his inexplicable lapse in service. Apparently, he wasn't interested in a generous tip ... and he didn't get one.
OK, so you'd think now, after dessert, having already complained once, that at least our check would come promptly, especially since we asked for it. But nooooooooooooooo. Again, the averted eyes, the "we don't really see you or believe you exist" attitude persisted. And another very long wait ensued. Finally, the check came, and we paid. My boyfriend complained once again to the manager who we passed on our way out, and once again he gave us a pro forma apology.
The food: we had the Tagliatelle Bolognese and the Grilled Sliced Chicken Breast with garden salad and shared the above-mentioned Apple tort with vanilla ice cream for dessert. Tagliatelle was delicious. The grilled chicken was an uninspired, bland affair with a few greens , some sorry ass iceberg lettuce, part of cucumber and half a tomato being the salad part. The tort dough was tough or stale to chew and it came with a minuscule scoop of ice cream.
Bottom line: nice atmosphere, horrific service, good pasta, mediocre chicken dish, sad dessert.
I don't like attitude from waiters, especially when people are being nice and not causing any trouble as we were. We just wanted a pleasant dining experience and were treated poorly. read more