Overall experience was positive. Replaced a 15 year old 4-ton unit with same brand (Goodman). The entire experience was very good except for one fact. We were quoted $1250 for a complete install, by newacunit. The actual installation cost came to $1,975. Adds that seem necessary for a new unit were, electrical disconnect & whip $225, new condensate line $150 (discounted), new elbow, seal etc. $350. Declined a $200 ($29 at Home Depot) thermostat. Farnsworth (Mesa, AZ) was efficient and thorough with the install and left me with completed 10yr warranty. read more

very easy transaction. Was not prepared to pay contractor an additional 1200.00 for modifications for new unit nor was I informed at time of inspection that the up sized unit I purchased may cause a problem with my system.I was required to sign a disclaimer stating this could be an issue at some point.Once installers arrived they could not install 20 inch return as previously communicated and could only fit 18 inch at same cost. All in all was a good experience. read more

I needed two new AC units for my house, so I did research and got prices from three separate reputable businesses in Phoenix. Then I quoted online from NewACUnit.com per a recommendation from a coworker, and I received a quote that was about $2000 less than the lowest price I received from any of the other three contractors. It should also be noted that the price through NewACUnit.com included 16 seer AC units, instead of the 14 seer AC units that the other contactors were quoting me... so better efficiency for less money through NewACUnit.com. Win/Win for me! I was initially leery of making such a big purchase online but the website clearly states "We have done all the work for you" on the front page. I was expecting a very straight forward transaction, no hidden fees, no nickel and dime-ing. I made the decision and purchased online through NewACUnit.com, and everything went well, at first. The guys at Clear Air Conditioning & Heating (the contractors assigned to me by NewACUnit.com) were professional and did a great job with the installation. Whenever I contacted either the website, or the contractors, they always responded promptly and were courteous. The reason I am giving 2 stars instead of 5 is because there were a few costs that were not explained clearly up front when purchasing online. When I received the quotes from the three other A/C businesses in Phoenix, ALL of the costs were included and spelled out clearly on the costs sheets that they provided me. These cost sheets included the costs of the AC units, parts, labor, and even noted the $400 rebate that I would be getting through my power provider APS. I made the assumption that all of these things were included with the NewACUnit.com online price quoted, but I was wrong. The installation price quoted on the website is only for "basic installation", so I ended up paying a few hundred dollars extra for a new breaker switch and some other add-ons that were needed. In addition, I did not get the $400 rebate ($200 for each AC unit I bought) from APS because there were going to be extra charges to do a load calculation and submit the rebate. Again, ALL of these costs were included with the other quotes I received. I still ended up saving money through NewACUnit.com, I just saved about $800 less than what I initially was led to believe. Everything was fine with the process except for the extra costs that I incurred after paying online. read more

Very Cool! My turn to review NewACUnit.com! I have read all the reviews and hope I can shed light on this process. I was a bit worried buying such an expensive ting on line cash with no return policy but here you go: I was able to actually decide what size unit I WANTED. No hassle- went with a half ton bigger as my square footage was in between 3 and 3.5. No brainer. Also decided on the 16 SEER so that I qualify for SRP rebates. They sent out Clear Air Heating and AC for the install. Here is where people get surprised. Yes! I got an additional $900 worth of recommended upgrades. The rep explained everything I had, what was needed and the price- no pressure to buy add-ons just a great explanation as to how it is running before and how it will run after. Look NO ac unit that needs to be replaced after 17 years is in great shape and neither are the other components that make up the System. Installed in 1 day by a Great crew. Could not be happier! And ClearAir took care of all the paperwork and calculations for the rebate- it did cost $100 but I am getting back $400 so win-win read more

I'd been hearing about newacunit.com on the radio, and thought we'd give them a try when the time came. The heat pump on one of our rental units died, and I used the opportunity to check out newacunit. The web site was easy to navigate, but I still had questions. They answered all my questions on the phone, and I placed my purchase online. The installation contractor surveyed for the install the next day, and our system was installed 2 days after placing the order. The installation went smoothly, and i was pleased with their professionalism. Two things could have made it better: 1) Additional work charges should have been unambiguously detailed prior to commencing the job. I agreed to the work ahead of time (it was "required") - - but the charge was not detailed. In the end the charge was fair, I just didn't know what it was going to be. 2) I haven't yet received a "PAID" receipt for the work performed (on 12/20) by the installation contractor. I'm sure this is just an oversight on the contractor's part - but I feel like I shouldn't have to ask him (twice) for a $1K++ receipt. I'd do it again, and will recommend newacunit to my friends and family as the opportunity comes up. read more

Had a great experience with this company. Had a 30 year old split system (with several new components of course). The outside unit was on the ground and the air handler was in an upstairs closet. Went to their website and ordered it Monday, it was installed on Thursday. Ended up costing me exactly the quoted price which was a pleasant surprise. After having read multiple reviews and expecting the installation cost to go up, it didn't. I had 3 other A/C companies come out and give me quotes and the closest quote to what we actually paid was more than a $3,000 difference. Consider me a satisfied customer. read more

I wanted to like them. Initial quoted price appears straightforward, and would've been cheaper if it had worked. There is a footnote about possible overage charges. The actual installer came up to Austin area from San Antonio and added on about $700, which would've been fine if that had been the end of it. But the installer was not able to complete the job after 3 visits over a couple weeks, and a second overage charge. Eventually we gave up and called in a local AC company to finish the job. They found numerous install problems (which they showed us visually) and we've spent several hundred more dollars to get the air and drainage properly sealed, etc. read more

Well. This was the biggest mistake I ever made in my life. My AC unit went out June of last year. I decided to contact New AC Unit against my parents' wishes. First of all, the recommendation on the website is all I get for choosing the unit. So I went with 3.5 ton as recommended by them and of course it was too small. But I found that out way too late. Anyhow, I ordered this unit and a gentleman came out. He was one of the affiliate companies listed on the website. I decided to leave the company's name out since they took care of me. Anyhow, a technician came out next day and 2 days later I would have my Unit installed. So the crew came out and installed my unit. I felt the cool air in my room so it seemed like everything was going to be alright. After running the unit for several hours, I noticed my living room was still very hot. I mean extremely hot. I had the temperature set to 75 and my living room and kitchen was 85 degrees! So I called the guys who installed it and they came out later that day. A technician has indicated that there was a gap between the AC unit and Arm that connects to the inside house. I expressed concerns about their service quality and he goes onto say "We don't give a fuck about your opinion." "We are big company and you mean nothing to us." I was very upset and I called his office asking for the manager or owner. So while I am calling, I get screaming from him with words that I could not even describe anymore. Let's just say he used the racial and foul language the entire 10 minutes he was there. Then he goes onto threaten me to physically hurt me outside of my house. So I called the cops and had filed a complaint. I talked to the owner of the service guy and I asked for the full refund. He indicated that NewACUnit.com does not give me refund. He was able to give refund for the installation fees. This is why his company name is anonymous. So I started to deal with NewACunit.com. They would not want to offer refund. So I called another service to get the unit installed the right way. When a guy came out, the unit was too small, and I needed 4 ton. The unit I had installed before it went out was 4 ton as well. The new contractor indicated that there is a good chance that redoing the work with same unit will not be sufficient to cool my house. I started to dispute with my credit card company. I was able to get my refund after 5 months of going back and forth. The credit card company agent indicated that NewACUnit,com representative will come and get the unit at some point. So I waited and no one comes. I was told not to touch the unit until they came to get it. Today, I get a letter from the court that they are filing a dispute for unpaid charges. They purposely did not pick up the unit to pull this off. I am going to fight them. I really felt that people need to know how this company runs business. Make sure you do your research and buy it from the legitimate people. We all know how hot summer gets in this state. read more

I used them to buy a new AC unit and had it installed. Saved $4000 over the company who dominates the Ahwatukee/Chandler area (shall remain nameless) and saved about $2500 over one of the largest companies you see driving all around the valley. This might not be the place to go if you know your system is dead and you can't survive without some cooling. But for people like me who knew my system was on its last legs trying to be proactive and could wait 3-4 days to have them come out, survey and install it was well worth the wait. My system was installed in the summer of last year and have had zero problems since. I went with the top Seer, 2-stage compressor and variable speed motor and love it. For those of you who don't understand how the A/C industry works, each service company wants to push only 1 manufacture, then they get volume discounts. New A/C unit sells only Goodman brand which other companies who don't selll this product line like to refer to as "builder grade". If your getting the highest seer, 2 stage compressor and variable speed motor this is far from "builder grade". Another company likes to say "well your comparing Apples to Oranges. That is a York system they are offering you and mine is a Trane". Buyer beware, compare the specs of the system they are trying to sell you that is comparing apples to apples. Unless you are very concerned about what Logo you have on your unit that sits on your roof or side of your house that you will never see and you want to pay an extra $2500-4000 to have that special logo then knock yourself out. I found newac unit to offer a great value with awesome savings. I also appreciate the fact that they had to remove the framing of my attic entrance to be able to fit the new air handler through. Just as promised in their website the repair of my drywall and new attic framing was included and I didn't even have to chase them down. About 3 days after it was installed I got a call by the drywall company to schedule an appointment to come fix it and had to pay nothing out of pocket. Give them a shot, what do you have to lose? read more

I am so happy I saw the billboard while driving on the freeway and more the overjoyed that I used them for my new AC unit. I saved over $2,000 and the process was so easy. I was able to ask countless questions and get all of the answers I needed to help me make my purchase. The contractor that installed my AC unit was perfect temp they took care while in my home including putting down tarp to protect my carpeting and was more than accommodating to fit my schedule. The best part is I didn't have to finance it. I love saving $$$ and I will certainly recommend it to any one that is in need of a new unit. read more

Purchased a 4 ton unit that was installed within 4 business days. Good price on the unit. Company is easy to work with. Installation done quickly and efficiently. Will recommend this company to anyone in need of an HVAC unit. read more

Luckily I had time to choose what to do about a dying air conditioner. I had several companies give me quotes. I also checked out newacunit.com. With one company I could compare the exact same product with their cost. It was nearly half the price for a 5-ton unit. It seemed too good to be true, but it was such a difference, saving me nearly $5,000, that I had to jump in and do it. My fear was that all the things that are included with one company would be extras added on with newacunit. I was correct in my fear, but not nearly to the extent I thought it could have been. It turns out there was about $1,000 of extras I added on with newacunit--still a savings of $4,000. This is the only negative in my mind that the possibility of extra charges are not disclosed in the beginning--at least I did not see it on the site. The extras can be more or less with other households depending on your preference and the needs of the site. By coincidence, the one company I received the quote from on the same product ended up to be the company who also installed it. When I found out these two companies had the same owner it did not bother me. In fact I feel this to be a plus. I ended up getting the same unit with the same good service I would have gotten for a much lower price. What a great decision this turned out to be! read more