Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor (Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!! read more

A night I faced an issue with my heating system and they showed up a day after it and fixed it immediately. I recommend them for your future HVAC issues and routine maintenance. read more

They were able to fit us in their schedule quickly. They figured out our issue and were able to fix it. The tech was super nice and didn't push the most expensive fix. He made sure it worked before leaving. I loved that the office called a few days later to follow up and make sure we were happy. read more

I /am/ the tenant. The only disconnect was on SureTemp's end (the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like. read more

Sure Temp Air Conditioning - the fake invoice they sent us - Heating & Air Conditioning/HVAC Near Me - Mesa, Arizona

HOMEOWNER BEWARE: We had a terribly frustrating experience with SureTemp Air Conditiong, who also happens to be a sister company of DUKES OF AIR. We feel compelled to share. The issues began with a faulty installation of TWO NEW TRANE VARIABLE SPEED 17 SEER COMPLETE AC UNITS and were compounded by their dreadful customer service and lack of follow-through. Faulty Installation: From the outset, the installation process was problematic. The technicians arrived late, and once they began, it was evident they were rushing through the job. Within several hours of completion, I noticed several issues: equipment not properly aligned, components making unusual noises, and, most troubling, a persistent malfunction that rendered the product nearly unusable. It was clear that the installation was neither thorough nor professionally executed. This resulted in the ONE unit being a lemon and replaced. I am still having problems to date, mind you this was nearly three months now since my initial installation. Moreover, I was sold on the effeciency bag of good and hopeful that my electric bill would go down, instead my electric bill has increased nearly double. Poor Customer Service: I reached out to SureTemp, Chad Hood, David Reed, Bud Williams for support, hoping they would address the issues promptly with minimal response. Unfortunately, the experience was just as disappointing as the installation. The folks were unhelpful and dismissive, often failing to provide clear answers or solutions. Calls and emails went unanswered for days, and when I did manage to get a response, it was often vague and uninformative. It felt like I was being passed from one person to another without anyone actually taking ownership of the problem. No Follow-Through: What added to my frustration was the complete lack of follow-through. Promises of follow-up visits. I was repeatedly told in the onset of my initial complaint that technician would come to fix the issues, but those appointments were either rescheduled or outright canceled without notice. This ongoing lack of commitment to resolving the problem left me feeling abandoned and undervalued as a customer. Conclusion: In summary, my experience with SureTemp was extremely disappointing. The faulty installation was just the beginning of a series of problems, with poor customer service and zero follow-through exacerbating the situation. If you value reliable service and effective customer support, I would strongly advise looking elsewhere. Based on my experience , SureTemp is only in the Business to do a RIP AND REPLACE and not be held accountable. The business has a lot of room for improvement in both their installation practices and their customer service protocols. GO ELSEWHERE! read more

They are great, installed my AC unit and explained everything during the install. Nice service technicians. Price was the deciding factor, very affordable. read more

Called Sure Temp yesterday afternoon and scheduled appointment for this morning for NO heat in the house. Technician James responded and assessed the situation. James presented his plan to fix the problem and performed the necessary duties to fix the problem. Problem fixed, James cleaned up the areas he was working in. James provided an assessment of our heating/ac systems and informed us for issues to be aware of in the future. Five Star service, no BS! Would recommend to anyone needing this company's services. read more

I called Sure temp after my ceiling started leaking and I stuck my head in the attic. I saw my system was leaking heavily-- it appeared my pan cracked from all the condensate. After managing to get things under control a bit myself I wanted the peace of mind by having a professional come out and take a look. The tech came out, gave a diagnosis and plenty of options. They were quick to remediate and we built a profile with them so that we could expedite any troubleshooting in the future. We opted to go with a yearly maintenance plan as it made sense with a crucial system. I am very satisfied with the work and professionalism received from Sure Temp read more

We told you the unit was banging--we paid another company $83 to tell us it was the contacts. SRP audited your install and you failed to inform us about our restrictive filter, vents that reduced air flow. We weren't happy with the bang but decided to see what the auditors said--they told us the bang is a problem with Trane. We appreciate your response to our questions and your return visits just wish we had known about the bang before we bought it. Guess my issue is with Trane, not so much Sure Temp. read more

Sure Temp came by again to assess the problem, a damper was installed and new directional registers. We are thankful they have kept coming back to see if they can address any additional issues and said they would come back again if the damper and registers did not solve the problem. We appreciate their hard work and diligence to improve our comfort issues. read more

Heat pump died on a 113 degree day in Phoenix. I started shopping, and wow, talking about a disheartening experience. Just got a new Heat Pump installed- a Trane 2 stage. This company is the real deal, gave me a great quote that wasn't punitive since we're in the hottest part of the year, and was one of the few companies who fully documented the quote, the work (Pics) and the after service (rebate processing). After surfing going through the crooks that want to kill me because I was in a bind it was refreshing to find Sure Temp. One company quoted the deal TOO LOW and managed to quote a deal he couldn't do (Flores AC) Fool. Another one wanted a full $5K more for the identical setup Sure Temp just got me. Sure Temp was the only outfit with a realistic quote- and that's after going thru at least 6 people. Don was my salesperson, Damien was my install guy, he was training a new person (Unfortunately didn't get name) as well who did a great job. Thanks guys! read more

Adding to review: About 2 months after they installed a new Trane XV on the West side of my house, my 4 year old one on the East side stopped working correctly. Given the great job they did and since it was still under a Trane Parts warranty, I turned back to SureTemp to service this one that was originally installed by someone else. They were out that afternoon and diagnosed a leaking coil. As it was a Thursday and the parts wouldn't be available right away, they recharged it, at no cost to me, were back on Monday at 6:30 AM and did a very tricky installation in less than 2 hours. It is now running perfectly and in spite of the record heat, I was always comfortable in my house. These guys are true professionals and I have always found everyone to be friendly and responsive. read more

This was by far the best A/C company I've worked with and I've tried several others. I am the original owner of my now 10 year old home and have always had issues with my A/C system. The builders put in a low grade system and the work was iffy at best. Over the years I've tried to improve the system as much as I could with other companies but with no success... it actually got worse. Now 10 years later I was ready for a total overhaul. New everything. I also wanted to add a mini split to my home gym in my garage for the upcoming summer. I got quotes from 4 A/C companies and Sure Temp stood out from the others and they also had the lowest price! Chad came to my house last week and spent the most time in my attic of anyone. I told him all the issues I've had and he took it very seriously and wanted to figure out how to fix it. Chad is a tall guy and my attic is small so for him to put that much effort up there was big for me. He explained all the current issues and had a plan that I felt made a lot of sense to solve everything. He even discovered a piece of the system that wasn't hooked up at all. Nobody else noticed that. Sure Temp also has a preferred partnership with Trane, which showed me they are trusted by the best. After I chose Sure Temp, Chad assured me that I would get their best team. He delivered on that promise. A few days later Antonio and his team showed up to my house on time and got right to work. The first day they installed the mini split A/C in my garage and did a great job concealing everything with the outside unit and wiring. It's extremely clean and organized. The inside unit can really push air around. This summer I'll have a nice cool gym garage! The next day Antonio and his larger crew showed up on time again and started on the attic. The removed every piece of the previous system. They worked all day and I don't think I even saw them take a break. The new parts were shiny and high end. The worked from 7am to 5pm. Antonio and his team acted like this was their house. The craftsmanship was amazing. My house is literally cleaner than when they arrived. Antonio was up in my attic for hours and was in need of rest but he stayed to make sure everything was perfect and explain everything to me and answer all my questions. He's a legend. After they left I immediately started testing out the new central A/C. I've always had issues with one room upstairs over my garage. It just never got any air from the vents. I cranked the cold and it was blowing strong air! I've never felt that in that room. I was so excited. I checked the other vents upstairs and everything was blowing way harder than the previous system! The 3rd zone they added will really help us this summer because we can give our kids more of the cold air since their rooms are warmer on the west facing side of the house. I also went up into the attic and everything was way more clean and organized than before. This may not matter to most but for me it's important. The organization and care speaks to the overall quality of the system. There's way less clutter up there and more thought was put into how to get around in the attic for future work. The attic is now something I'm proud of in my house. I usually dread summers here but this year I'm saying bring it on. I'm finally ready thanks to Sure Temp. read more

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One of the best contracting services I've ever dealt with. Pricing was fair and highly competitive (same exact system and thousands less than competitor). Antonio was the crew lead on my HVAC system replacement and moving of my condenser. He was very knowledgeable and highly skilled. Chad was great in the initial consultation. Has a ton of experience in HVAC and was not pressuring me to make a decision. Just informative and honest. I was very happy with all of my interactions with SureTemp, they're managers, sales team, and technicians. Would absolutely refer them to a friend and do business with them again (hopefully not for another 15-20 years ). Great company and culture. read more

Sure Temp installed two 3.5 ton trane XR15 units to cool and heat the first floor of our house. They replaced two 20 year old XR 12s. Sure Temp matched our best quote and handled our SRP rebate. The best part is they scheduled five days after we signed the contract. Six professionals completed the work in 7 hours. They were neat, polite, and well trained. It was not an easy job as one furnace is in a tight attic. The only hope is our new united last 20 years. read more

Sure Temp Air Conditioning - Sure Temp installed two new AC units, XR 15, 3.5 Ton Trane to cool and heat the first floor of our house. - Heating & Air Conditioning/HVAC Near Me - Mesa, Arizona

Great. Needed assistance putting in a Wi-Fi thermostat. They were on time, knowledgeable, And very pleasant to work with. Wouldn't call anyone else. read more

The sales person promised items not delivered, for example the air handler being in the attic, he promised the bullnose around the opening would be rebuilt the day of the installation. The team that came out did a good job installing the unit, however they informed me that they would not rebuild the bullnose but instead install cheap baseboard frame that doesn't line up correctly. They commit to 2 service visits included in the price of the new unit. However I called on 4/23 to get it serviced before summer and was told they are out until July. So you get service included that they can't perform in a timely manner, so I'll pay another company for the "free" service. Just be aware, the initial pricing was reasonable and in the park with competitors, but I made the decision based on commitments they didn't keep. read more

We got 3 quotes and suretemp was by far the fairest. We knew our Ac was dying. Installation was fast friendly and thorough. One quote we received from a top competitor in the area was triple and summer emergency pricing. I highly recommend SureTemp! read more

Excellent company, do yourself a favor and just hire them (don't waste your valuable time with other quotes, when most likely you're like me and your family is cooking in a hot home for days). I will only be calling them in the future, and have already referred to a family member who's A/C also went out and they used them and were happy as well. Received several A/C replacement quotes from only the highest rated companies on Yelp and Google, and Sure temp came out on top in terms of value/price (Trane system, high SEER rating, 2 stage). I was impressed with the sales rep, and learned a lot about A/C units that I didn't know. They took the time to educate me. They are also a highly rated Trane authorized dealer. They replaced my unit in 1 day, and the professionalism of the crew was excellent as well. Before techs arrived at my home I would receive and email and text message with the name and a photo of who would be arriving at my home. This adds a layer of trust to the company that I'm not sure other companies do. They left my home very clean as well. They also fill out all the paperwork for any rebates from SRP, and apply that discount directly to the bill, and Sure Temp gets reimbursed from SRP later. They also offered 18 months 0% financing (through Wells Fargo) which was huge as replacing an AC Unit is expensive, and this helps a lot. Most importantly our AC has been blowing great during this hot summer, and our upstairs is actually cold now, so the unit is working very well! Now I just need to replace my downstairs A/C unit once it goes out. read more

Sure Temp Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Mesa, Arizona

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They finally came back and fixed the attic access frame. Looks good. Two weeks to the day from the installation date. Wish it didn't happen but I'm glad they stepped up and took care of it. All the techs who were in the house were great. read more

Sure Temp Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Mesa, Arizona

I had these guys out to install a mini-split in my workshop a couple of years back. While they were here, they did some mods on the air handler for the first floor of my home. Unfortunately they left the air handler NOT level, and water was running into my kitchen ceiling from the garage attic next door. So, when the new crew gets here they fix it for free. Cannot ask much more than that? read more

I've been a customer of Sure Temp for the past three years. I purchase the Gold service package annually and receive professional and expert service. I just purchased a complete air and heating system replacement which Sure Temp installed. Their installation team provided a seamless, professional and excellent job. I highly recommend Sure Temp for quality service and product installation. A good value at a fair price. read more

Called them in for ac help. Got the most honest ever tech. And showed up faster than anyone else could. Saved my but and cheap

My almost 13-year-old Trane rooftop AC unit made it through our hellish summer, but stopped working at the end of September. I called Sure Temp, and they had a repair man out the next morning. He took the time to explain to me what was wrong and what my options were. Since the needed repairs would have cost almost $3000, we agreed that it was time for a new unit. And Sure Temp was able to have a team of their workers out the next morning to install my new Trane 5-ton unit. I'm sure happy I found Sure Temp: they have been very responsive, and all of the employees I have dealt with have been friendly and professional. Plus, their pricing seems quite reasonable compared with some other larger companies. read more

Sure Temp was the last of 3 groups we had come out to give a quote to replace our AC/Furnace. Before they arrived, we thought we were set on which group we would go with, and I'm glad we took the meeting with Sure Temp. Chad was extremely insightful during the quote process and quoted us a bigger (4 ton vs 3.5 ton) and better (15 seer Trane vs 14 seer RunTru) unit than the other companies for significantly cheaper. We could even have had installation the following day if we wanted it. Julian and Rohan arrived on time and worked non-stop to install our system. They were great all the way through the job and were very knowledgeable, answering all of our questions. We're thrilled with their attention to detail and quality of work. read more

I am grateful for how organized and responsive this company is. I was trying to get my problem diagnosed and an estimate for the repair. It took two tries and the direct involvement of Keith but I did receive what I felt was a fair estimate. While it was difficult to get any other company out to my house these guys were here the day after I called. Big thanks to their team. read more

Our AC went out, it was 92 degrees in our home. Sure temp was here when they said they would be, Ryan, our tech found it was the blower motor. We have a commercial AC unit that is huge. Our amazing tech came back today this morning at 7am on the dot to install the blower motor. I now have to wear a jacket in my house, lol. The customer service is amazing from the assistance over the phone to our amazing tech as well as prompt response and service. I cannot thank Sure Temp Air enough. Super friendly as well as extremely professional :) read more

Used Sure Temp for our pre-summer PM and coil inspection. Pretty standard job but James was awesome. They let me know when he was on the way and he was very thorough. He took pictures of everything including all meter readings and talked through each one before having me sign for the service. Luckily our system is in good shape but if anything happens we'll definitely be giving to folks at Sure Temp a call. Thanks, James! read more

Service was faster than promised, same day on emergency repair. Technician was helpful and did quick work.

We have been working with this company for the past 4-5 years and purchased a new AC from them service and maintenance since than most recent service was with Pete Gallardo and he serviced two properties still waiting on one part for one of the properties but he did a good job apparently dual run capacitor on AC's go out often in AZ but for newer units they should be under warranty so check on warranty before hand read more

I selected Sure Temp from their really strong reviews here on Yelp. Chad came out to give us an estimate for a major HVAC "re do" on a new house that REEis HVAC hopelessly screwed up. For background, this is a new build home that has such a terrible HVAC equipment installation that we're looking at deep five-figure repair guesstimates to fix REEis' complete and utter disaster. (By the way, REEis has NEVER accepted responsibility for: misplaced air-handlers, missing ducts, missing registers, missing supplies, and grossly undersized--by at least TWO TONS--AC units. They've claimed it's all the CUSTOMERS' fault Yes, it's the homeowners in this development that are the problem. We must be ganging up on REEis and it isn't their garbage HVAC installations . . . just wow!) Since this is going to be a really, really involved project Chad took a lot of notes and pictures, but when he ran it by the boss to generate an estimate, the project was shot down as it's too big. REEis left us with such a mess that this has become par for the course--Sure Temp is far from the first company to look at this house's HVAC, shake their heads, and then walk away/give up. REEis left this house so messed that nearly every company that's come out can't deal with it, or has made an effort only to fail to make a dent.) So why such a positive review for Sure Temp? Because Chad went above and beyond by finding a potential competitor that MIGHT be able to tackle the project! By and large, most companies don't recommend someone else, especially a competitor, that could potentially fix a customer's issue. But Chad is certainly "customer oriented" and tried to get us to someone that can help, and that warrants a Five-Star review! read more

Issue with my indoor A/C unit discovered and reported to Sure Temp on 8/3/24. Condensation dripping water was running down the back and side of the indoor unit and underneath my unit into the crawl space below and soaking the area and a bedroom closet. Dates: 8/3/24 - Sure Temp technician Ricky reviewed condensation drain line on 8/3/24 and installed condensation alarm. The alarm never worked, never shut off unit when condensation drip pan was clogged. Ricky technician stated that condensation water was draining outside but it was not draining. Condensation dripping water was running down the back and side of the indoor unit and underneath my unit into the crawl space below and soaking the area and a bedroom closet. 8/5/24: Same Sure Temp Ricky technician returned to review condensation line and said the line was draining outside but it was not draining. Condensation water was still dripping down the back and side of the indoor unit into the crawl space below and a bedroom closet. 8/8/24: Different Sure Temp technician Christian Perez Vallejos arrived at my house and examined unit and opened the indoor unit to review/look at the drip pan issue. He saw the clogged drip pan but never said anything to me that I have a clogged drip pan in my unit. He said that Sure Temp does not work on older R22 units and offered to set up a phone call with Sure Temp for a quote for an entire new A/C unit. 8/9/24: A friend of mine opened the indoor unit and together we discovered that the drip pan was completely clogged with dirty gunk. We proceeded together to clean out all the dirty gunk out of the drip pan so that it was clear and now the condensation water could flow freely out the condensation line. The condensation water stopped overflowing the drip pan because there was no more clog and the condensation water could now flow freely out the line. I also used my shop vac on the outside of my house on the condensation pipe to suck out all the dirty water out of the condensation line. This worked and there is no more dripping water down the back and side of the indoor unit into the crawl space below. I fixed the issue myself with the help of my friend. Sure Temp did not review or inform me of the clogged drip pan on any of the dates they appeared at my house. Not even on 8/8/24 when Christian Perez Vallejos removed the indoor unit cover and saw the clogged drip pan. They did absolutely nothing to fix the issue, and charged me $314.10 for a bogus 'condensation line alarm' that never worked at all. Sure Temp also charged me $75.00 for the service charge when Christian Perez Vallejos reviewed my clogged drip pan and did nothing at all to fix it. I am absolutely appalled at Sure Temp non-service and I am requesting a reimbursement of the $314.10 for the bogus 'condensation alarm' that never worked and the $75 service charge for no service at all when technician Christian Perez Vallejos saw the clogged drip pan but said nothing about it or even tried to fix it. I had to fix the issue myself. read more

I just had an amazing experience working with Sure Temp. I was quickly scheduled after putting in a request here on Yelp. Speed is everything when you have 4 younger kids in the house and your heat isn't working. Justin was great quickly diagnosing my issue. He heard the sound my unit was making and I could tell he knew the answer on how to fix it but he waited until he got up on my roof and thoroughly investigated. I need to replace two major parts and he got it done in a few hours even after going to the shop to actually the part. I highly recommend this company. read more

Sure Temp Air Conditioning - SureTemp Truck in front of my home in Scottsdale - Heating & Air Conditioning/HVAC Near Me - Mesa, Arizona

$413 to replace a capacitor!!!! Their price is exhorbitant!!! Capasitor is a very cheap component and it took the technician a few minutes to replace it so the price is absolutely ridiculous!!!! read more

Gabriel came by to do a tune-up. He was excellent. I will use Sure Temp again. Thanks.

I had certain come out to check my air conditioner to make sure it was OK before the summer starts. David was my technician. I was very impressed with his service., He came early! He checked my AC unit and the air handler. The only thing he found wrong was a wire was corroded. I appreciate his honesty. read more

Gabriel was great and very professional. Fair price. Did a complete checkup and found no problems. 7 year old heat pump that had never been looked at prior. Appreciate the honesty and not trying to sell me something I didn't need. read more

They came and did a free assessment for us. He was very friendly, professional and knowledgeable.

Took last Thursday off to have a multiple company consultation come by and talk about what they can offer for a new A/C system to replace our 20 year old system. Had an appointment set between 10-11am with this company due to their awesome reviews. Talked to Mindy about 11:15 to see if the technician was still coming by, she said he was running behind, respectfully I understood and gave them a chance. 12:30-1 pm came and no one showed up yet. Ended up calling back to cancel. I have cash ready to get this system done before spring/summer. It was unfortunate they couldn't keep their word. Now I wouldn't be able to trust them to show up to complete quality work if they can't even make a SET APPOINTMENT. Oh well. On to the next one. 02/25/22: Spoke to Keith (Owner) about my issue and he's a great guy. Was apologetic and just explained it was a scheduling error that happened. Things go wrong and I get it but scheduling and communication is key. Maybe 15-20 years down the line when I replace my new unit I'll give them another try. read more

Long time customer because I feel like they treat me right. Just before the harsh Az summer, I had Sure Temp replace my 22 year old unit that just plain broke apart. No pressure or sales pitch, just solid information to help me make a decision. The service, installation, and office team are very professional. I hope my other older units can hang on a little longer. When they quit, I'll be calling Sure Temp to set me up again. Here's some pictures before and after. Thanks Keith and his team. read more