I had a great experience with Larson Air Conditioning. From the start, I really appreciated the text notification with a photo of the technician before arrival--it made me feel informed and comfortable knowing who to expect. Dan, the technician, was honest, professional, and genuinely kind. He took the time to explain everything clearly and made sure my thermostat and air conditioner were working properly. Overall, the service was smooth and efficient. I would absolutely recommend this company to anyone looking for reliable HVAC service! read more

Just an exceptional service appointment. Damian was incredibly thorough and absolutely knew his trade and was both friendly and professional. In the past I've been really disappointed with other air-conditioning service companies. As far as I'm concerned Larson is the best and now the only AC company I'll ever call going forward. Once again, thank you Damian for doing such a complete AC check on our older Trane system. It was a truly pleasant experience! read more

Over the past several years I had been working with another air conditioning service provider in the valley. When spring rolled around this year during my planned annual maintenance window for my ac unit, I noticed a "$26 Complete System Check" promo offered by Larson. I figured this was perfect timing to connect with the team at Larson and schedule a visit. Scheduling was a breeze and the office staff are incredibly nice and accommodating. My technician James was running a little early for our appointment, and I was given the option to keep my existing service window or have him arrive early. We bumped up my appointment and he arrived right on time. James was incredibly polite, professional and paid close attention to every detail, making sure to clean up after himself. I fully expected James to find some issues with my AC unit as I know Larson operates by a different philosophy than some other service providers. My experience is that Larson likes to be proactive and give you the opportunity to tackle issues before they become emergencies (super important as your ac unit gets older). This can be seen as both good and bad depending on your goals and needs for your AC unit. The choice is always yours to proceed with the work or wait on it. I'm grateful they provide me with data and information to make an informed decision. In my case there were a few recommendations during the visit, and I chose to proceed with the most critical to remediate. I'm actually very thankful James found a potential bearing issue before my warranty was out. Larson was as good or even better than I remember them being when I worked with them at my old house. I'll definitely be calling them in the future and asking for James! read more

I called Larson to get a second opinion on our 2 AC units that another company suggested we replace because the compressors showed signs of failing. Larson sent their technician Kyle who performed measurements on the amperage at startup. One unit with a start assist was within range the other unit was out of range. Kyle was very knowledgeable and gave us options to consider. We decided to add a startup assist to the one unit that measured high. We appreciated Kyle's knowledge and professionalism. Fingers crossed that the units still have a few more good years in them. We have not used Larson before but we appreciated the professional approach and lack of scare tactics. read more

We recently had some work done by Damien with Larson Air. He was very good and gave her several options to keep the cost low. I would definitely recommend Damien. However, a few months back we needed to have some warranty work done and even though our issue was covered under warranty it ended up costing us over $500 for parts and labor. The parts were minimal so most of that was labor. They used out a house service that calculates mileage and time into the labor cost. Seemed very excessive to me. read more

Sam was amazing. There were a few concerns regarding the newer unit. Sam was attentive to my concerns and addressed them individually with me. He then coordinated a convenient time to get the fixed. Big thanks to Efren too. He is customer service in the office. He heard my concerns and was very concerned to make sure they were immediately addressed. Thanks Larson Air for being trustworthy, reliable and dependable. read more

Larson Air Conditioning Team of outstanding techs always do a thorough and affordable job at servicing our AC units. AC technician Travis T. communicated with us as to when he was due to arrive at our home. He arrived promptly. He told us what he was going to do to check and analyze both our AC units. He explained everything he did and provided some recommendations to keep our units running efficiently. I feel Larson Air Conditioning Team provides outstanding service at affordable prices. read more

The Larson Technician Tim did a fantastic job. He took an hour to service the A/C, explained in detail the status of our unit. I am always impressed by the professionalism of all the Larson staff both in the field and back office. read more

We purchased our brand new AC unit from Larson last year. Today we had a maintenance check up. Have you ever had an AC company actually proactively reach out to you so they could schedule their follow up appointment? Wild right? We were appreciative of their customer service! Raegan E. was super professional, kind and genuine during his visit. We are always thankful that they wear booties in our home (we have children and animals) to not track any unwanted dirt or germs in our homes as well! We realized there was a service that wasn't completed by a past technician and Raegan made sure to correct that today on his visit. We would definitely recommend Larson, their customer service and overall work flow has been great! read more

Larson Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

Kyle was very professional, informative, affable and knowledgeable about our old system and once he explained the pros and cons of a new system, giving us three choices, arranged for installation the next day. Highly recommend Larson for any HVAC job. read more

Wow! I am impressed and so glad about my choice to use Larson Air. From the first call to the office for a quote, I experienced exceptional customer service. I looked to replace two units and some adjustments to my condensation lines to correct a previous companies shoddy work. Drew showed up on time and was very professional. Told him I had three other companies quoting this and he stated just make sure they do a walk around the house and he will give me a documented quote to help me in the process for comparison. Measured every window and full two-hour review of my current ductwork and attic. I told him the previous company didn't do things right, but he stated the ductwork is correct, but condensation line is incorrect. Which I knew prior, because I had a smoke test done a year prior and a company wanted $3800 to reroute out of being plumbed to my sewer vents (not to code and not pleasant). Just my interactions with Drew and previous experience with customer service when I called, I knew they were the company I wanted to do business with if they were competitive. Install time was 7 am, they were here right on time with a full crew, and the crew was as courteous and professional as the rest of the Larsen team. Mike, Joel, John, and Charlie did a phenomenal job and happy with my choice. When taking off the framing around my attic access, they damage some drywall. That happens in construction or projects of this scope. Brought it to my attention and said they would schedule a drywaller to fix it. That's a standup company. Great job Larsen Air Conditioning and great to do business with a local company that customers mean something and they take it personal. read more

Great company. Originally found them on Yelp. Just had a second AC unit replaced by them. They came out right away when we called. They sent out Saul. He clearly communicated options and we chose to replace since the unit was 21 years old. They definitely aren't the cheapest but the people are responsive and friendly and they use Trane products which I like. They also didn't try to nickel and dime us like a lot of AC places do. Install crew came the next day. Did full replacement of entire system in one day and threw in a few extra little things (no extra charge) and explained what they were and why. Mike and Anthony were the install crew....see pic with me and Mike. Definitely recommend Larson. read more

Larson Air Conditioning - Me and Mike in front of new unit. - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

Had Travis out for an emergency call today. The AI attendant is a little bit wonky but perfect service once I got through to a human being. Travis did a fantastic job. Prompt, accurate. Could not ask for better read more

Amazing service! Sam did a great job with informing what he was going to do and look for during the cleaning and inspection as well as politely provided information to protect the ac. read more

As always, this is an honest review without influence of any kind. I had a, different review written, but I guess it was too long. Anyway, I think Larson is a good company to work with and certainly got me out of a jam with a new A/C system in just days and it could have been a lot longer. I dealt with several people from the company and they were all very nice, and genuinely tried to get me taken care of quickly. Still, there has been a big difference from the before and after. Somewhat of a disconnect, which is unfortunate, even after I called them. I was told someone would call me back, but it has been a week.... and nothing. A few examples. Again, everyone was very nice, professional, on time and more. The unit was much more expensive than I expected although part of that is a whole house air purification system that I purchased. They did not try to up sell me, which I appreciated. I was the one that actually asked about the air purifier. It was also a matter of days from initial contact to install, which was very helpful, and the unit seems very efficient. On the other side, there seems to be a lack of knowledge. First, the ROC requires an actual paper contract on jobs over $1,000 and I didn't even see a digital contract until all was said and done. I was told "sign here, here, and here." That is unusual for me, but I did. I later found out that one of those signatures stated that you agreed that all work was completed as specified. How would I know that? I didn't go up on the roof to look, and didn't even see pictures. I actually had to ask for a picture of the data plate of the system for records and to know a new system was actually put in and not something several years old. I also asked for pictures of the air purification system, but haven't received them, yet I signed that all was completed. I also signed that I agreed with all recommendations, and that was before knowing that if landscaping had to be removed, that was on me - but I didn't know that, and wouldn't have signed if I did. I was also surprised to see a crane sitting in my driveway, when I was told it would be on the street. I of course was concerned, because I had no idea if my driveway from the 70's could handle it. Seems that too would have been on me, but again I didn't know that, after being told differently by sales. The contract should be presented first, and I have stated that. I was to be called back, but it has been a week and nothing. That is actually why I waited. If I hear anything I will update. I also received no instructions for the unit or the air purifier, or even a link to them although I asked. Again, they seem like a good company and worked hard and efficiently, but there is a lot that could and should be done to ease the mind of the consumer, especially when spending over $20,000. Maybe it is just me, but I would suggest thinking about these things before just agreeing. Again, everyone from the company seemed nice and that they honestly wanted to get me up and running quickly, which they did and was very much appreciated. Still the disconnect after has been somewhat disconcerting, especially after I did call them and had a very friendly conversation making several suggestions to perhaps make it easier for the consumer who is spending quite a bit of money. I think they are a good company that does good work, but only you can decide how much you are willing to let slide. As always, that is the truth! read more

Larson Air Conditioning - Larson Air - on time and ready to go! - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

Had an appointment for about 10 days. They canceled it said they were too busy. Don't know how they had a good rating. This company is a joke read more

We have been with Larson's for 12 years now. They installed 2 new units with upgraded filtration systems and redid some ductwork 12 years ago. They have been servicing our units every year. We have consistently received excellent service from all of the techs through the years. This most recent time we had the pleasure of having Travis as our service tech. He was great! He was extremely thorough and cleaned up everything. He had amazing communication skills and made us feel confident about the status of our units. We continue to stay with Larson's as they continue to deliver great service!!! read more

Thank goodness Sam Nunez, a Service Technician with Larson AC, was assigned to diagnose the problem with the main ac for my home. My unit failed to operate just when we were experiencing record setting temperatures. Despite other technicians spending hours and hours trying to determine the issue, Sam quickly figured it out, got ahold of the needed parts, and swapped them out - working into the early evening. I'm so relieved to have cool air back! [He also insured my thermostat settings were as they should be.] Thank you Sam! read more

Always great service. Demetrius performed my annual check yesterday and did an excellent job. So happy to have Larson Air Conditioning to rely on. read more

I just had Larson Air install a new AC/Heat unit on my home along with a duct cleaning, duct cleaning, and they opening in my roof to a larger size so that the unit could breath easier. I shopped around, checking out several different HVAC companies. Larson Air, and specifically their technician Saul, was 100% professional. Always on time, always responded to my questions via text when I had them. They even took away some old flex duct that was in my attic from back when I purchased the house, at no additional charged. Saul and team went out of their way to make sure that I was 100% satisfied with everything. And the best part? They have a killer deal going on with Wells Fargo where I was able to get the entire project financed at 0% interest for FIVE YEARS (that's wild). Wish you guys all the best! And thanks for the great work!!! :-) read more

Larson Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

James Wingrove Jr did an amazing job! He was very professional, thorough, and we didn't feel like he was trying to sell us on anything. James went over in full detail everything he did and all of his findings. He even showed me pictures of his dogs :] We will be using Larson Air Conditioning for our services from now on. read more

Today was my annual maintenance check of my AC units. I want to compliment technician Travis on the outstanding service that he provided with providing in detail the work performed along with what was required for repair. He is a great asset to Larson AC. read more

Tim, who came out to do maintenance on my A/C unit was great and even stayed late to make sure everything was good and to get my service contract in place. Larson also did my original install. Would highly recommend. read more

Had an appointment scheduled for 1-5pm. Waited around all day. Never showed up. Never called. After 5pm I called them and explained that I didn't want to buy into a failure in service like that. Their loss. Somewhere around a $30,000 job. read more

I requested a review of efficiency improvements that could be made to our A/C system in our new house. The system is operational and working fine. Reagan, the service technician, was very professional, and performed a thorough inspection. He provided some recommendations for improvements we could make to our system. We appreciated his thoroughness, and while we chose not to make any changes to our system at this time, we appreciated Reagan, and Larson AC for providing us with some future ideas. read more

I can't say enough about the quality and professionalism from this company. I highly recommend them for service and their maintenance program. It is thorough and reasonably priced. read more

Sam at Larsen's was a true professional. Trane originally referred their company, and although I had a frustrating experience with a newer piece of technology that had been installed, Sam stepped in and handled the situation the right way. The issue ultimately wasn't Larsen's fault--it was the product itself--but Sam still went the extra mile to help resolve things and support me through it. That level of professionalism and accountability is rare these days. Sam was responsive, respectful, and clearly takes pride in his work. I can't say enough about the trust he built through Larsen's. I highly recommend Sam Nunez specifically, and it's also reassuring that Trane refers their company and that he's been there a long time. That says a lot. read more

I wish every company did business like this. From start to finish, the experience was fantastic. They were friendly on the phone, were able to accommodate my work schedule, showed up on time, gave me tracking so I knew exactly where my technician was and even sent me a picture ahead of time so I know who to expect. I had just moved into a new house and I needed my thermostat replaced and the air conditioning checked out. It was very thorough. The technician even helped me set up what I needed to on my phone. He went above and beyond. They have a monthly service plan, which I think is a great value! I couldn't be happier with them. I'm so happy I found Larson AC read more

The new air conditioner had been purring along great until the the thermostat lost power and one of my units shut down. It turned out to be intermittent, so I called Larson to take a look at it. Initially, I was scheduled for a late appointment, but had a conflict, so the nice young lady that picked up the phone, cheerfully rescheduled. The service tech, Sam showed up to take a look. As I had experienced before with Larson, Sam was professional and had a great attitude. I explained the issue he went right to work. To my surprise, after only about 1 1/2 years, the condensation line had backed up. Sam took some great photos, described the problem and gave me maintenance options. All of my experiences with these folks have been great. The employees have all been competent, professional and happy. read more

Fast response, very professional!! We needed immediate service on a Sunday for one of our AirBnBs and they were able to check it out and fix the issue. Communication was on point!! read more

Larson is an exceptional company and this review is long overdue. After contacting several HVAC companies we chose them to replace an old Lennox unit with a 5-ton Bosch about a year ago based on the interactions we had with their employees, their competitive quote and the reviews on here. Unfortunately, a couple of weeks after the install we noticed an issue with the brand new Bosch unit. It was quiet in cooling mode but in heating mode it sounded unusually loud, like a jet engine. We reached out to Larson with our concerns and they had technicians dispatched immediately to diagnose the problem. It was discovered that the unit had a manufacturer defect and was not operating properly. We realized this is probably a rare situation and not the company's fault. Larson proceeded to contact Bosch about how to proceed; Bosch originally wanted to replace a part/repair the unit. That didn't sit well with us seeing how the unit was right out of the box and only a couple of weeks up and running. We voiced our concerns and displeasure with that resolution and Larson agreed to have another brand new unit delivered and installed. It's been just over a year now and the new Bosch unit has been working great. Additionally we've had two post-install checkups with the company, today accomplishing the second and final one. The technician (Tim Perez) was fantastic just like all of their employees have been. He was professional, friendly, knowledgeable and did an excellent job cleaning the unit. Shoutout to Cloude Wouters, Hunter Elliot, Jovan Ramirez, JP Pintor, and anyone else who was involved with the install process; they all did a great job! We can't speak highly enough of Larson Air and their commitment to quality work and customer satisfaction. read more

I recently had Dan come service my ac unit on a newly purchased home. Even though my unit is less than 6 years old I was nervous about what would be sold to me or suggested maintenance. Dan was friendly and helpful from the start, getting up and taking pictures of my rooftop unit was super helpful to explain to me his suggestions. And although he had a thorough list of possible options to help the efficiency of my unit and home comfort he also went through each item in a friendly way explaining which were teetering on necessity vs which would improve efficiency. I feel confident in my unit for this summer and will certainly trust Dan or someone at Larson Air to come back again next year for a check up and/or do some of these suggestions in the near future. Even though this routine check up was a little more expensive than some competitors I feel strongly that I got a thorough evaluation and friendly service without being too pressured or made to feel dumb for not buying more services/products. read more

Service Tech Tim Perez notified me of his response time, and was right on the money. He discussed each step in my semi-annual maintenance inspection of my 4 unit system. Tim worked efficiently and reported his findings after each step. He showed concern for cleanliness and his appreciation for my history with Larson's. I am grateful for Tim's attention to detail and his positive attitude. read more

Everything went well with the new AC purchase and installation. Ish is an awesome, fair, knowledgeable and kind project manager that walked me through the AC selection and purchase process. Getting a new AC can be a very stressful situation especially financially and Ish was fair and honest throughout the process. Kudos to Ernesto and Joe who worked diligently and earnestly during the AC install. They were thorough at each step and made sure to tidy up all their work spaces when they were done. They were done under 6 hours! Thank you so much, Larson Air, for taking care of my AC needs. read more

My technician, Saul, was great ..... he assessed the issue with the details I provided and quickly took care of the clog .... he had the unit up and running again within 40 minutes. read more

Travis T. did an excellent job servicing my HVAC for the summer. He was very professional and efficient at his work. He deserves 5 big stars! read more

Great service on my A/C Systems. One system was low on Freon. Because they couldn't find the leak they didn't charge me for the leak search service. read more

We use them at work and I recently requested the same person for my home. Octavio is the best. He will show you/explain you what's wrong, answers all your questions and he is very patient, polite and professional. Definitely recommend them. After their visit you will get a nice overview of the service or quotes with pictures etc. $119 to come out is worth it on its own as you get all the answers you need and so helpful. read more

Undependable. Saul showed up, evaluated problem with A/C, explained why it was better to replace than to fix and said a new unit would be $13,000-$15,000. I requested a firm quote but have yet to receive it 7 days later (yes, I checked my spam folder). So I asked the manager of my condo complex for a suggestion and called that company (AZ Air). Alex came by the next morning, I got a firm quote ($8,700), and a commitment that a completely new A/C will be installed in two business days. What a difference between companies! read more

We had a great experience with Larson Air. They came and checked my mother's air conditioner and all is well. We just wanted to make sure it was in good shape for the summer. read more