There are a couple of technicians at this company worthy of mention and who are my new favorite people. These are Kyle R and Demetrius P those two people were absolutely outstanding to deal with and so professional in every way possible, did the very best to reassure me during the major outage of my system. I'm so thankful for the way this outage was handled and so glad I chose Larson Air Conditioning to this day to handle my home comfort needs. A big thank you also to Cheyenne who was also always extremely pleasant to deal on the phone during my many calls while dealing with this rather stressful event. The only thing I wish they did away with was the phone AI assistant, Ruby! im sure she's very capable but more often than that I just want speak to a human. read more

I am pleased to highly recommend Larson Air Conditioning for their outstanding quality and professionalism. From start to finish, the team demonstrated a genuine commitment to doing the job right. Kyle Richardson was excellent to work with, he was knowledgeable, responsive and clear throughout the process. The installation crew, Ernesto Rubio and his partner were equally impressive, punctual, courteous and meticulous with their work. I would not hesitate to recommend Larson Air Conditioning to anyone looking for a reliable professional HVAC service provider. read more

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Outstanding service from Larson Air! James came out incredibly quickly on a Saturday morning and had our AC back up and running before what was expected to be the hottest day of the year. He quickly diagnosed the problem, replaced the failed capacitor, and had everything working again in no time. James was professional, courteous, and took the time to explain what had happened without any pressure or unnecessary upselling. We really appreciated the prompt response and excellent service. I highly recommend Larson Air, and especially James, if you need fast, honest, and dependable HVAC service. read more

Over the past several years I had been working with another air conditioning service provider in the valley. When spring rolled around this year during my planned annual maintenance window for my ac unit, I noticed a "$26 Complete System Check" promo offered by Larson. I figured this was perfect timing to connect with the team at Larson and schedule a visit. Scheduling was a breeze and the office staff are incredibly nice and accommodating. My technician James was running a little early for our appointment, and I was given the option to keep my existing service window or have him arrive early. We bumped up my appointment and he arrived right on time. James was incredibly polite, professional and paid close attention to every detail, making sure to clean up after himself. I fully expected James to find some issues with my AC unit as I know Larson operates by a different philosophy than some other service providers. My experience is that Larson likes to be proactive and give you the opportunity to tackle issues before they become emergencies (super important as your ac unit gets older). This can be seen as both good and bad depending on your goals and needs for your AC unit. The choice is always yours to proceed with the work or wait on it. I'm grateful they provide me with data and information to make an informed decision. In my case there were a few recommendations during the visit, and I chose to proceed with the most critical to remediate. I'm actually very thankful James found a potential bearing issue before my warranty was out. Larson was as good or even better than I remember them being when I worked with them at my old house. I'll definitely be calling them in the future and asking for James! read more

Very thorough of their inspection and recommendations better than everyone else Great customer service and communications read more

A very professional Larson AC technician visited my home last Thursday to give me a 2nd opinion & diagnosis of an HVAC repair of a a Trane 2 stage AC that needs a new compressor since the 2nd stage quit working. They still need to provide the written analysis for comparison that I paid for same day. PL read more

I've been using Larson for years and have always been happy with the service. Today, I woke up, and my AC unit was off. Tried breakers, etc. Called and they had a guy out to my place within 45 minutes on a Sunday. Now that is fast! Travis did an excellent job. Turns out a wire had fried. Got me back up and running. It was already up to 82 degrees (see photo), so it was not comfortable. It's now blowing cold air again. Thankfully, I won't have to go to the hotel tonight. Keep up the great work guys! read more

Larson Air Conditioning - AC Honeywell - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

We used Larson Air Conditioning for the first time this past summer. One of our AC units had overheated, the fan in the unit stopped spinning. It resulted in our 2nd floor not cooling. Larson responded quickly to our need and showed up at our doorstep and fixed the issue same day with reached out. Our technician was Carlos. Very professional, friendly, respectful and cognizant about wearing his booties in the home and removing it before going back outside. He immediately did a thorough assessment of the issue and explained everything, from options to next-steps. Carlos clearly explained the plan and executed to fix the problem same-day. The whole experience was great! Quick response and quick resolution. I would definitely call them again for any future AC issues or repairs. I would highly recommend Larson Air Conditioning. Thank you, Larson Air!!! read more

Last weekend my wife and I discovered that water was leaking from the bottom of our Trane air handler into a small enclosed crawl space -- not good. I filled out the online service request and about 15 minutes later got a confirming email that service was scheduled for the next day. At the appointed time service tech Kyle arrived and immediately impressed us with his personable and courteous demeanor, professional bearing and can-do attitude. The lack of available working space made this particular repair job rather tricky but Kyle knew exactly what he was doing and got the job done with a minimum of fuss and to the highest standard. This was the second repair to our 13 year old AC system in the past six weeks and Kyle mentioned that Larson offers a service contract that includes remote monitoring of the AC system via wireless sensors that can help detect and prevent the kinds of problems that we were experiencing in the future. We immediately signed up as we want to keep our current AC system working as long as possible and the price was incredibly reasonable for the peace of mind the service offers. It's clear that Larson Air Conditioning takes their five-star Yelp rating seriously and IMO they are the gold standard for AC service and installation in the Valley. We consider them to be a sustaining resource for all of our HVAC needs. read more

Larson Air Conditioning is the most unprofessional, dishonest, and abysmal service-based company I've ever used. If you live in Phoenix, you understand that getting your HVAC replaced in the summer is essentially extortion. But this review isn't about their ludicrous prices, it's about receiving damaged goods, improper installation, terrible customer service, and a level of gaslighting that rivals your worst past relationship. I was out of state when it was determined that the HVAC on my house needed to be replaced. My elderly parents were staying at my house, so they were able to receive all members of the Larson team in person while I did the bulk of the communication by phone. I paid the deposit (half) and the unit was installed. They told my parents and me everything went well, but I had my dad take a picture of the unit from the backyard (remember, it's on the roof) just in case. I noticed a bent panel and dangling wires. A woman called to collect final payment and I brought this to her attention. It was news to her. As you might expect, it was done incorrectly but they were prepared to take final payment until I pointed out their errors. They sent two people do a shoddy repair job. I spoke to Josh, the installation manager, and he claims that was the plan all along. My thought - you purposely damaged a new unit and installed it incorrectly? Aside from the loose wires and damaged panel, they had to come back with the crane to replace the entire base/brackets that support the unit. All according to plan, supposedly. Once they replaced the brackets, fixed the loose wires, and covered up the damage, they again called asking about final payment. I said I wanted to speak to Josh about actually replacing the damaged panel rather than just covering it up. Josh assured me it was ordered and would be there in 1-2 days. I had to call a week later because I never heard back. They said they needed to order the part. Someone came today to replace the panel (this is like 2 weeks later at this point), but it was the wrong size. Spoke to Josh once more. He had one in house he wanted to try because the new one would take another 10 days to arrive. In case you're wondering, I did provide final payment promptly (stupidly) and I'm still waiting for full resolution. This is the short version of it because the actual exchange wouldn't be able to fit within the text limitations. Save your money. More importantly, save your time and sanity. Look elsewhere for any AC repairs and replacements unless you enjoy expensive services you can't depend on. read more

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Thank you to Sam for his patience, expertise, professionalism and leadership. He came with Dametrius who helped w another issue previously and did a great job. Had to have them back to trouble shoot my variable speed Trane. They brought n the A team to figure it out. My install was done by another company and i had many issues so Larson comes to the rescue to get my unit done to perfection. These new units are nice but pray the Trane variable 18 seer mystery is solved thanks to Larson. They are very detailed and have the best customer service read more

Larson Air Conditioning - Thank you Sam and Dametrius with Larson Airconditioning - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

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I recently purchased and had a new A/C unit and heat pump installed by Larson Air, and I am extremely pleased with the service I received. Choosing an installation date was easy and flexible. Throughout the process, I received regular updates via text messages and emails regarding the installers' arrival time, and they arrived exactly as scheduled. The installation team was friendly, professional, and courteous. They worked diligently throughout the day to ensure the installation was completed with the highest level of quality and attention to detail. I am very glad I chose Larson Air for my A/C replacement. Based on my experience, I would highly recommend Larson Air to anyone looking to purchase a new A/C system or maintain an existing one. read more

Larson has been the absolute best. My A/C went out 10:30pm and they had Raegan Enriquez at my door by 11:00 am the next morning. Raegan had my system up and going asap, explaining everything along the way being friendly and personable the whole visit. He is a credit to this company - but I'm not surprised - it's Larson! I'll never use anyone else. read more

Larson Air Conditioning - Best HVAC tech ever! - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

we had our first year complementary service done on our air-conditioning unit , the serviceman's name was Jeff. He was so good, he showed me things that wasn't shown to me when it was installed. He was so very helpful and so polite and so kind and so professional. Thank you, Jeff again. read more

We have been dealing with multiple issues with our 2 year old Carrier every few months since it was installed (not by Larson). after the most recent issue in March, I finally decided enough was enough, and I was not going to have our AC go out again this summer, so I started looking around for other opinions as the original company kept stating they could not find any issues. James from Larson was the first reasonable person we spoke with regarding what is actually going on with our unit; he was friendly, knowledgeable, professional, and extremely competent! He was wonderful at communicating with us and kept us in the loop every step of the way. We are extremely happy with his service and will be using Larson for all of our needs going forward! We are so grateful that we can get a head start on beating the heat this summer without worrying about our unit malfunctioning again! read more

We were beyond pleased with our experience with Larson Air Conditioning from the initial estimate through the entire installation process. From the very beginning, their team went above and beyond to ensure we were getting the best system for our home. We had received estimates from other companies that recommended a variable-speed system, but Mark, our estimator, took the time to explain why that wouldn't actually be the best fit for our home. He walked us through how our current return air setup would limit the benefits of a variable-speed system unless we invested in additional modifications to improve airflow. Instead of trying to sell us the most expensive option, he focused on what would truly work best for our home. He answered every question we had and made sure we fully understood our options. Zack and Alonzo, our installers, were equally impressive. They were professional, communicative, and treated our home with care throughout the installation. The entire process was smooth, and it's clear that customer service and quality workmanship are priorities for Larson Air Conditioning. We highly recommend Larson Air Conditioning to anyone looking for an honest, knowledgeable, and professional HVAC company. read more

Larson Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

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Carlos Retiguin and the whole team at Larson are amazing! Highly recommended! Professional and trustworthy and hard working.

Can't say enough good things about the team at Larson Air. They really came through for us with a huge ductwork project in the middle of summer. All of the guys were amazing, knowledgeable and professional. Thank you AJ, Mike, Ernesto, Joel and the whole team!! read more

Sam was amazing. There were a few concerns regarding the newer unit. Sam was attentive to my concerns and addressed them individually with me. He then coordinated a convenient time to get the fixed. Big thanks to Efren too. He is customer service in the office. He heard my concerns and was very concerned to make sure they were immediately addressed. Thanks Larson Air for being trustworthy, reliable and dependable. read more

We purchased our brand new AC unit from Larson last year. Today we had a maintenance check up. Have you ever had an AC company actually proactively reach out to you so they could schedule their follow up appointment? Wild right? We were appreciative of their customer service! Raegan E. was super professional, kind and genuine during his visit. We are always thankful that they wear booties in our home (we have children and animals) to not track any unwanted dirt or germs in our homes as well! We realized there was a service that wasn't completed by a past technician and Raegan made sure to correct that today on his visit. We would definitely recommend Larson, their customer service and overall work flow has been great! read more

Larson Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

Travis and his associate from Larson Air Conditioning did an excellent job for us. They replaced our AC compressor, added sensors, signed us up for service, and took the time to walk us through everything clearly. They were both very nice, had great attitudes, and made the whole experience smooth and easy. We really appreciated their professionalism and would highly recommend working with them again. read more

Can Always be counted on! Amazing service! Get their yearly service plan, more than worth it! Thank You Larson!

I am very happy with the AC service I received from Daniel. Daniel was patient and thorough while diagnosing my system issue. He fixed the problem and performed a great cleaning of the unit. Professional, careful, and polite from start to finish. read more

Gabe was fantastic. He performed the inspection and preventative maintenance without automatically trying to sell new units. He provided alot of education on our units and answered all our questions. read more

AJ was friendly and knowledgeable. He did a diagnostic write-up and got us scheduled for a duct cleanup. 10/10 would use again.

Kyle was great! They booked my apt asap and had my AC fixed promptly. He answered all my questions, wakes me through the process, and even stopped to pet my dogs. He was very friendly and professional. I will use them again. read more

Needed our 21 year old a/c replaced and got 3 bids. Larson wasn't the cheapest, but had great yelp reviews, a solid bid package, and service guarantees. They were able to install the next business day. Mike, the estimator did a thorough job explaining my options and answering questions. Ernesto and Joe installed the system and were quick, courteous, helpful and cleaned up inside and out. Very pleased with the whole process and would highly recommend Larson. read more

Great company. Originally found them on Yelp. Just had a second AC unit replaced by them. They came out right away when we called. They sent out Saul. He clearly communicated options and we chose to replace since the unit was 21 years old. They definitely aren't the cheapest but the people are responsive and friendly and they use Trane products which I like. They also didn't try to nickel and dime us like a lot of AC places do. Install crew came the next day. Did full replacement of entire system in one day and threw in a few extra little things (no extra charge) and explained what they were and why. Mike and Anthony were the install crew....see pic with me and Mike. Definitely recommend Larson. read more

Larson Air Conditioning - Me and Mike in front of new unit. - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

We purchased a new AC system from Larson Air last February, and this was our first maintenance check. During the visit, Daniel discovered that the system was undercharged. He took the time to properly address the issue, thoroughly review the system, and make sure everything was working as it should. What really stood out to us was his dedication and commitment to doing the job right. He stayed and worked so late to make sure everything was taken care of. That level of professionalism, patience, and customer care is truly appreciated. He also took the time to explain our options for a yearly routine maintenance plan, which gave us peace of mind knowing we can keep our new system running properly for years to come. We are very grateful for the excellent service and the time he took to make sure everything was right. Thank you, Larson Air, for having someone who genuinely cares about your customers and takes pride in his work. read more

Dan, the service technician, let us know 30 minutes before he arrived. He was very friendly and informative about the service he provided. The final report was comprehensive with multiple photos. The price for the service was competitive. read more

Larson's Air Conditioning provided an excellent experience from start to finish. Scheduling was easy and efficient, which made the process stress-free. Our technician, Gabe, was professional, personable, and extremely helpful. He thoroughly addressed the issue and ultimately resolved it, restoring our home's comfort during the hot summer months. We truly appreciate Gabe's great service and would recommend Larson's to others. read more

Excellent customer service and knowledgeable service techs! I've had an issue with my HVAC unit for 4 years and after spending a lot of money with another company, Dan Williams from Larson figured out that it was an issue linked to my solar panels! He quickly installed a soft starter and had it start multiple times to test it. I can finally leave my home in the summer without worrying! read more

Just an exceptional service appointment. Damian was incredibly thorough and absolutely knew his trade and was both friendly and professional. In the past I've been really disappointed with other air-conditioning service companies. As far as I'm concerned Larson is the best and now the only AC company I'll ever call going forward. Once again, thank you Damian for doing such a complete AC check on our older Trane system. It was a truly pleasant experience! read more

We were very impressed with the service we received from Larson Air. Our AC went out, and of course, in the July Arizona heat. We knew we needed to replace the unit soon, and should have taken care of that before the heat hit. We called and they fit us in the next morning (amazing!) and presented us with quotes for a repair or replacement. They are NOT hard sell, which we appreciated very much. I really hate that. They installed our new AC the very next morning, and did a fantastic job! The unit is throwing out lots of cool air now! Zack, Saul (and sorry... don't remember the other installer's name) were all so great! Very professional, respectful, and skilled. They really came through for us! Larson Air will be our AC company from here on out. Thanks, guys!! You're the best! read more

This company hands down is the best out there! Their customer service is impeccable and their technicians are top notch and loved my dogs. They offered me an appointment same day which is unheard of in Scottsdale. Thank you for being so incredible. read more

Larson Air Conditioning - AJ, Smudge and Mayhem - Heating & Air Conditioning/HVAC Near Me - Scottsdale, Arizona

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Service call was thorough and honest. Dan was meticulous in checking every detail of our system. He clearly knows his subject. The AC business in Scottsdale has become very competetive with many of the contractors stepping up their efforts to maximize profits. Relieved to have found Larson to depend on. read more

Exceeded expectations..Thorough explanations ..options explained..Dan who did the work was very friendly and professional. When I had to call for some information the folks on the phone were kind and efficient..... read more

Dan was awesome. He was honest, took the time to explain everything, found the issue, and got our AC fixed. Really appreciated how thorough and straightforward he was. Highly recommend Larson Air Conditioning! read more

The service that was done was good enough, however the sales tactics and pressure was like dealing with a care dealership! I was given a bunch of numbers for services and then told more numbers if I join their membership. Then when I looked at the invoices some of the numbers weren't even the correct prices. I needed to dispute the numbers, thank god I had written all the numbers down for proof. I was told a price for sealing ductwork and then when it came time to pay I was told that number was for 2 systems even though that was never stated. They knew they were wrong and took that price off, which leads me to believe they knew they were trying to pull a fast one. Included in the membership are up to 6 sensors that they install, well AJ did not have enough at time of service and he would come back. I haven't heard from him since so I never received them. Also wasn't told that the membership is for 2 years so an auto- renew, if you cancel early there is a charge. Just know when you have them in your home you need to write down everything they quote so you have proof! It honestly was a horrible experience. Talk about feeling like you are being taken advantage of. read more

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I'm so please that I picked  Larson to service my air conditioner.  My Trane air conditioner is just under 2 years old and I wanted to have a spring maintenance check.  In the past, I was disappointed with other companies because they would try to upsell me on work that needed to be performed, even with a fairly new Trane unit. My Larson technician, Tim was extremely efficient and knowledgeable.  I never felt rushed and he took his time to review the service he was going to perform.  Tim was so great and I decided to take out the membership.  Well Done! read more