I had called into their office to get a quicker appointment as my ac went out after the major dust storm earlier this week. Elizabeth answered the phone and was very kind and professional, helping me set up an appointment for the next day. The company is women owned and you can tell, as they sent out an email and text with the estimated time of arrival and a short bio and photo of the tech coming. Jacobie was the tech that came out. Immediately he was super professional, asked to come in and wore booties over his shoes so as not to damage the flooring. He walked me through his ac health check and, luckily I was just needing to replace some filters - which he offered to do right then and there. I will absolutely be using this company for further AC maintenance! read more

TLDR: With all the other choices in the valley, maybe don't get stung by BumbleBee Had a crappy experience with the tech/sales-guy who we asked out for a quote on replacing at least our one down home HVAC unit, and possibly all three. Guy was on time, so kudos for that. But he greeted me with a very clammy/weak handshake. Sure, that's not a perfect measure of how a company performs, but it's so often accurate. We had prefaced this quote request by specifying to the office that we didn't want the highest end units as we were going to only be in the house for 3-5 more years. So, of course, he sees our large house and started pushing the highest end units they had. His responses to my questions were dismissive and haughty - obnoxiously arrogant for someone who made a few mistakes I caught during his presentation - and just found one in his quote. Pricing was the highest of all the vendors we received quotes from, and that's even with him erroneously reducing our 2.5T unit to a 2T unit. Also, their service & labor warranty is the shortest of the vendors at 2 years. Standard seems to be three. read more

I'm into this company for over $1,000 and they can't figure out what is wrong with an A/C that's only 5 years old. "They don't build them like they used to" is what 2 techs have told me. Okay, yeah that's true; but it shouldn't need a $5,000 repair after I already spent $1,000 with you to fix it. read more

We LOVE Bumble Bee and have been loyal customers for over 12 years! They first came to our rescue when we lived in Tempe, and we've continued calling on them after moving to our home in Gilbert. Their quality of service, fair pricing, and genuine relationship with customers is truly unmatched. Lisa is an AMAZING human being who genuinely cares and always hires the best people. Our tech Joe just left after doing a thorough inspection of our units to make sure everything is running smoothly. Like everyone we've worked with from Bumble Bee, he was friendly, professional, and incredibly knowledgeable. I will always recommend Bumble Bee to anyone needing air conditioning service because in the desert, having a reliable company you can trust is everything! read more

Bumble Bee Air Conditioning - Bumble Bee mobile! - Heating & Air Conditioning/HVAC Near Me - Tempe, Arizona

I've been using Bumble Bee Air Conditioning for a few years now and I can't recommend them enough. At first they helped me extend the life of my 20-year-old AC unit which saved me a lot of money. This summer it was finally time for a replacement and they made the whole process seamless. The team took the time to explain all of my options and patiently answered every question I had. I was blown away by how quickly they worked, installing a brand new unit in just two days. The technicians were professional, courteous, and very tidy. They even laid down drop cloths to make sure no dirt or debris got inside my home. My new AC is fantastic. It is 40% more energy efficient and I could immediately feel a drastic improvement in how cold the air is. It has been a game changer for my comfort and utility bills. If you are looking for a company that is honest, reliable, and easy to work with, Bumble Bee Air Conditioning is the one. Highly recommend! read more

Bumble Bee Air Conditioning - Old Air Conditioner - Heating & Air Conditioning/HVAC Near Me - Tempe, Arizona

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My mom needed a brand new air conditioner & such a large purchase is always stressful but Bumble be made it easy to do. They were kind. They were there when they said the would be. They were helpful explaining everything we needed and why. I will recommend them to others. read more

The air conditioner seemed to be struggling a bit to cool the house in the relentless heat, so I called our longtime family provider Bumble Bee to schedule a checkup, and they were able to work me in soon. Their workman Dylan changed the indoor filter, which was overdue, and then went up on the roof in the searing heat to do a full assessment. He took several photos of what he found and a video of his efforts to budge the whirly birds, which were not operating. Back inside, he reviewed the photos and video with me and explained in technical detail how faulty equipment and grime buildup were hampering the system's air flow. He described the new equipment and cleaning that were needed and gave me an estimate of the cost. Throughout the process, Dylan was courteous, professional and thorough, and there was no pressure. Bumble Bee has been reliable and trustworthy over the years, so I didn't hesitate to follow Dylan's recommendations. Wow, what a difference! The temperature outside went even higher after Dylan left, and yet the AC was operating more as you'd expect in fall than at the height of a summer heat wave. I actually have to keep an extra tee-shirt at the ready to toss on at times, and sometimes I have to raise the thermometer up a notch or two. This was all for a very reasonable price. Bumble Bee offers a twice-yearly checkup program so I renewed it and will have another check-up in December to ensure the heating system is working its best. In the jungle of air conditioning providers, Bumble Bee is a proven bright spot, and highly recommended. read more

Just want a check up they tried to tell me had mold and my condenser fan was turning the wrong way. I call another company and they cleaned the unit, changed the run capacitor and hooked the fan up right. Running great They wanted to up sell me read more

Wow! No wonder they consistently get high marks. Dylan came today just to check on my system I put in in January 2024. A lot of times, these young guys will dismiss the need to explain things, especially if you are an older woman. He was so respectful, so thorough, and willing to educate me on every aspect of maintaining this HV system. Really a super good experience working with Dylan. Bumblebee is customer service oriented. read more

Our HVAC units were original with the house and overdue for replacement. I went through Yelp to enlist four bids, and all were courteous and similarly priced. What tipped the selection to Bumble Bee was that the sales guy Chad had obvious installation experience and determined that our ceiling openings and previous installs were not standard. This restriction led us to particular models of Trane units that would fit without cutting large chunks out of our attic ceiling and infrastructure. The other guys had not figured that out. Install began on scheduled time and literally everyone we have encountered with Bumble Bee has been polite, friendly and careful to clean up once finished. In the end they had to widen the entry panels slightly and agreed to patch and paint at their expense on a subsequent visit. They also provided us with a portable AC unit on the day of install to keep us comfortable in 110 degree heat. After install, we had issues with one side of the house not cooling to our satisfaction. I contacted Elizabeth, who cheerfully sent out a tech the next business day. He adjusted the blower unit in the ceiling and checked all the connections - and made it clear that if it was not better, to call them back. Although we did get marginal additional air coverage, it still was not pumping sufficiently - and Bumble Bee worked with us happily and continually until the problem was detected and resolved. Our non-standard house required a non-standard duct attachment, which was provided at no charge. I have waited for job completion to write this glowing review - which concluded with the repair and finishing of our damaged ceiling access panels. Bumble Bee added framing kits that have made them look even much better than before the project. I give you all this detail as there is so much more to selection than just price and brand selection. Their people are exceptional, and they have uniformly had terrific attitudes. Family owned and operated matters. Highly recommend. read more

They are a fantastic company. I got my AC replaced 2 years ago and have continued to do a maintenance plan with them. Everyone is so nice and helpful. I contacted them this morning to schedule my biannual maintenance checkup and was surprised to hear that they could head out the same day if I was available. As always, they came out and did a full inspection with pictures for the report provided at the end of the day and provided me with guidance on any recommendations for the unit to last longer. We will continue to use them in the future. U am a very happy customer. read more

Bumble Bee Air Conditioning - My reminder to do a maintenance check - Heating & Air Conditioning/HVAC Near Me - Tempe, Arizona

First off, get quotes from other companies. Bumble Bee was $7,000 more expensive for a similar HVAC replacement from another reputable fully licensed competitor with a full warranty. I had used BBAC for a repair a few years back. A simple capacitor for a few hundred bucks. This year I called them back and they diagnosed that my AC system had leaked out all the refrigerant and it wasn't worth repairing my 20 year old unit. The tech's were polite and professional. They took pictures of the thermostat and various components inside the unit. The service charge was $150. The quote for a replacement low end 13.4 seer2 5 ton single stage packaged heat pump was over $14,000. This included the basic removal and installation. No added insulation or duct work. I'm glad I got other quotes as I saved a significant amount of money going with another company. I'm not sure how much overhead and profit incentives BBAC has, but I simply couldn't afford their prices for an equivalent system. Overall, 3 stars means "OK". Just too expensive for my budget. read more

I heard about Bumble Bee from a friend who had exceptional care from them during an August event - they offered to provide two portable air conditioners (at no charge) until they could get a serviceman out. Our 26 year old heat pump was due for replacement, and they were one of the five companies I had bid the job. Their pricing was within 1% of the lowest bid, and they provided an additional year of labor warranty. The installation team was on time, finished on time, and were thorough in their clean up. We're pleased with their company, from explaining the options available through completion of the job. read more

Just had my first A/C issue of the season and because of my Bumble Bee Club membership with Bumble Bee Plumbing I learned they also service Air Conditioning equipment. A true professional Reggie was charged with making the service call today and we couldn't have been more pleased with his knowledge, professionalism, and excellent personality. He was ontime and fixed our problem at NO COST thanks to the benefits of the Bumble Bee Club. We've scheduled an annual maintenance checkup now to hopefully avoid any future problems. I highly reccomend Bumble Bee as it is very hard to find such honest and trustworthy service professionals. read more

Expected Good and received GREAT service. What a great company! I don't write too many reviews but they truly deserve the praise! From the office staff to their techs, service could not have been more excellent.I had issues with a unit they diagnosed attempted repair turned out needed a new one. Install was perfect. They were very conscious of keeping things clean inside laying drop cloths to protect carpet and flooring. Wore shoe protective covers. Worked efficiently. It was two team job one tech on roof and one inside for several hours. I even left to go to office and left them to work. Trusted them to do the work and take care of my place. So happy I went with Bumble Bee AC I wouldn't have anyone else back here except for them. Pricing was appropriate and honest. They are top notch and really a great team of people. Thank you Lisa, Paul, Ian, Elizabeth, Dillon, Nabiel and Porter. You are all amazing and made this stressful experience so much better! Thank you for caring and doing a fantastic job! You are 5 star service. read more

Hi Lisa Bayne, There was absolutely not a misunderstanding whatsoever, but rather a misrepresentation of the "preventive maintenance membership" that you sell, then unilaterally and retroactively revoke, simply to maliciously and unprofessionally, try to take money from your clients that were honest, communicated very clearly and just because you couldn't commit to the very specific request and you lost the business, you want to increase your cost and unilaterally terminate the membership. I paid for the membership in full for one year and YOU cancelled it. That wasn't my choice. You mention that I received a "coil cleaning" that was needed, yet the irony is that I just received a cleaning from a different provider that I can document. I signed up for the membership to "receive 10% off for future repairs" but what you are DECEIVING your reviewers is that when YOU don't win a bid and cannot meet the clients request, as I have documented in writing, you will change the narrative and try to steal our money. You cite that 90% of your business comes from referrals, and I was actually referred to you by a very well known property manager. I trusted his opinion, however, you have clearly demostrated that you are NOT a trustworthy company and more importantly, I don't you're a trustworthy employee given how you have misrepresented the facts. I will upload our text conversation which clearly contradicts what you say. You allegedly have a "recorded conversation" that you DID NOT disclose, as you said you did, and and I would really appreciate if you would publish such a conversation so you can really expose how shady of a manager you are representing Bumble. For your readers, I have paid for ALL services rendered, including a proration of the "membership" that was deceiving SOLD to me as it was something LISA cancelled and now wants to INCREASE the bill RETROACTIVELY which is shady in my opinion. Lisa insist on collecting, retroactively by reversing the benefits I PAID for on the membership, to attempt to steal $145.58 MORE, simply because they could NOT meet the timeline I clearly have communicated in writing. I STRONG SUGGEST TO NOT HIRE THIS COMPANY. BEWARE IF LISA IS INVOLVED. read more

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We have been a customer of Bumble Bee AC for about 4 years now and we have been meaning to write them a review! We can't say enough good things. We started by Having them install a new central air unit and insulting our attic. From the consultation, quote, options and installation everything went well. When the SRP rebate didn't come for the unit, BBAC even sent us that check to make it good. The level of honesty is so appreciated. We have been having them do twice a year maintenance to make sure our unit is working it's best as well. Today we had them come back to install a mini split unit on our addition and again, they sent enough people to do the job in an efficient manner. This company is always there when they say as well and they have our confidence. Hire them!!! read more

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I've worked with many different service technicians on a variety of projects over my 70 years and I can honestly say that my experience with Dylan was one of the best. I had two tough intermittent furnace issues with my two rooftop units. Dylan worked through each issue methodically and as he did I could tell that he really excels at his craft. For me, honesty is a big plus and Dylan had that in spades. He explained everything in detail in language I could understand and gave me some great advice to get the best out of my two units. All in all, a job really well done and at a very reasonable price. Our two units are getting old so we'll be using Bumble Bee again to install new units when the time comes and will ask for Dylan by name. Thank you! read more

Outstanding company with wonderful service! Our A/C broke in early August 2021 and our home warranty couldn't find a contracted tech that could come out quickly enough, so the home warranty allowed me to find a local vendor. Bumblebee happened to be the ONLY company, of the first five that I called, willing to work with the warranty company on getting paid for the service call. Bumblebee's tech, Krys determined our old A/C unit needed work beyond a simple fix. The tech contacted our home warranty company and recommended the unit be replaced. I'll skip the back and forth between our home warranty, Bumblebee and myself, but suffice it to say, our home warranty never intended to offer to pay for replacement of the unit and replacing the compressor would have taken several weeks, due to shortages. Keep in mind, the early August temps were around 110 degrees with high humidity and we have a 2.5 year old. Without asking, Bumblebee stepped in to help my family, during the hellish bout of hot weather. The owner, Lisa, offered to provide 2 portable A/C units and I set those up in our baby's bedroom and in our bedroom. Now, we didn't have to stay at a hotel! Flash forward to about a week later and I was getting nowhere with the home warranty deciding on how they wanted to proceed with a solution. I purchased a new unit from Bumblebee and they happily replaced the old unit with a new one in a matter of a day and a half. Krys reconnected our smart thermostat and we're happily enjoying nice indoor weather again! Thank you to Bumblebee's entire staff that I have worked with: Krys, Lisa, Nicole and Jim. You were all so friendly and thoughtful! *Tip* Put money aside for any home repair or maintenance issues. I found out the hard (and very hot) way that our home warranty is only going to replace the unit if it's beyond repair i.e. the coils fail on the unit. The warranty company will simply continue to charge you your annual fee and service call fee to put band aids on your A/C unit or other major appliance. Add to that the shortage in A/C units and components and I think we would have waited several weeks before our warranty company would have been able to "fix" our aging unit. read more

Awesome company, and awesome team. I bought an AC with them last year and they came and did the install on time without any problem. Besides the install, they have come one more time to do preventive maintenance and check on the coolant. In both times, the team has been awesome. The technicians are great and willing to answer any questions. The text services that they have is also great, and they follow up promptly to any texts, sometimes even out of their schedule. read more

This company delivers beyond expectations. We've been members for a couple of years now and every single technician that comes to our house for semi-annual maintenance is knockout wonderful at what they do! A shout-out to Jacobie who checked and cleaned our unit this week and got us ready for another record-breaking summer. He helped out with a thermostat programming issue too. You really can't go wrong with this team. Your A/C is probably the most expensive appliance you've got and deserves the best care you can find. We got lucky when we found Bumble Bee. read more

Our A/C unit hasn't worked so well in years. The Bumble Bee staff not only did a good job with their regular maintenance but correctly diagnosed some deficiencies, recommended corrective steps, and made the needed improvements, all at a reasonable price. We're very pleased-except my wife who thinks, "It's too cold in here!" Technician skilled in their craft will always get my (repeat) business. read more

The quality of their work cannot be beat. When no other company could figure out what was going on with our A/C, they had it diagnosed and working in 20 minutes. They now have my total business for all A/C and Swamp Cooler problems as well as doing regular maintenance on the system for the future. I highly recommend them. read more

I'm so grateful for Bumble Bee Air Conditioning. It is a local business, owned by a family in the community. Ian came out to my home to check out my system and make a recommendation for solutions to my HVAC woes. He was kind, clear, and professional. Unlike other companies I've worked with, it was clear the staff were providing solutions rather than trying to upsell me. They provided great value to me and included a number of complimentary items to make sure my whole system was in great shape. read more

What a great experience!! The gentleman that came and quoted the job was extremely thorough in his description of what needed to be done. We recieved our quote within a few days and the new system was installed two days later. Nabil did an excellent job with the installation and his helped ( I didn't get his name) was great as well. It's awesome to have a professional job done by local owners. I would highly recommend Bumble Bee. read more

Thank you Lisa and Eric for such a quick response and keeping me informed during the inspection what was happening. I greatly appreciate looking for any warranties that helped save me some $$. Great responsive and reliable company read more

Great company to work with I never put a comment on anyone but this company is rock solid. I've had 3 other AC/heater companies out who took my money and never fixed the problem. This guy came out and found all the bandages other companies did and fixed the problem. Again I never give reviews (good or bad) but this company exceeded and didn't over charge. Hands down the best to deal with. They kept in contact with me and updated me from start to finish. The other company's took my money and was gone. read more

This is the company you are looking for!! Kyle and Adam were amazing on the job this week with our heat pump install. They were kind and even brought a sweet gift of honey and key fob sanitizers. When setting up the appointment and payment, Lisa and Nicole in the office were knowledgeable and efficient. Once the job was done, Kyle explained that he'll be back in the peak of summer to check it as part of their 1 year warranty. Great crew, great company read more

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I have used Bumble Bee for years for A/C repairs. Always 5-star service and great technicians. This weekend my unit finally gave up the ghost. Refrigerant for that model is no longer legal. Bumble Bee got to me remarkably quickly and got the old unit running, but not for long. Armando was back next morning, and I had a brand new unit on the roof and cooling before sundown! Just amazing service, and so pleasant to deal with from beginning to end. Cannot recommend these folks too highly! read more

Good service, honest, friendly and pretty quick. They don't often come within the time frame allotted, so it can be a challenge to schedule if you have a job away from home. Communications can be challenging as well since most of them are done via text message and email. read more

When in need of air fast, call Bumble Bee! I contacted through Yelp after hearing rave reviews on Next Door. It was a Sunday evening and I had a response before 7 am on Monday. They were at my house and the air was fixed before noon. They didn't try to upsell a new unit! Bonus!! read more

Helpful from the start, from Elizabeth who answered our questions, to fast service by Adam our tech! We have all good things to say about Bumble Bee Air Conditioning service! read more

My first consult and inspection went well; Kris was on time and understanding of what I wanted to get done. He found some solutions to getting an aging AC unit that came with a house I bought best prepped for summer, while also writing up some options for its eventual replacement. read more

Amazing service!!! We used them last year to replace a part that was broken on our air conditioning. We had an issue with it again this year. They came out the same day to check it, although they were already booked for the day, knowing that we had a baby at home with this heat! Dylan was amazing and helped in every way he could. He even brought us a portable air unit to use until we got the unit repaired with our warranty company. They have amazing customer service and we will definitely use them and refer them to everyone we know. Thanks again! read more

Another great experience with this company!! The repairmen are respectful and don't try to upsell on a bunch of unnecessary repairs. Love that I can text to set an appointment and get confirmation. They even send a little bio about the person coming to work! I have been using this company for about seven years and have never been disappointed! read more

Very professional, timely, reliable, fast service, had the part in service van. Very happy with the work and Robert, the service tech. Called them around 930am, said he had two called ahead of me but will call by 12 noon to confirm service by 2. Got call back by 11:57am and was at my house by 12:30. They kept their word on the return call and got the repair done before the set time. It's hard to find and get service like Bubble Bee air conditioning service. Ten stars read more

We decided to give Bumble Bee Air Conditioning a try based on the reviews. We had a great experience from beginning to end. Lisa was very prompt with returning my email to request service on my ac unit, and was able to get someone out the very next day. The day of service, I received a a phone call from Nicole, who was very polite and friendly, letting me know when my technician would be arriving; Which was in the timeframe they had advised me. When my technician Kris arrived, he was very friendly and knowledgeable about my unit. He answered all my concerns I had regarding my aging unit and never tried to sell me on anything. Overall, I am very happy with Bumble Bee and look forward to continuing to work with them! read more

Fantastic company - fast, fair, responsible. Highly recommended. Put in a NEST thermostat which involved running new wire from the thermostat to the split unit. Challenging in an older house like this one, but Adam did a great job! read more

I really had a good experience with these guys. We installed two AC units, a 5 ton and a 2 ton plus 2 new furnaces. First of all they did a good job, everything neat and clean and made sure everything was working right when they left. The company employees were wonderful to deal with. Equally important to me was that they were really knowledgeable. I am integrating the new HVAC system with a new solar system. There are a number of engineering considerations when you do that. Their knowledge of HVAC systems was really a help, and what they didn't know, they found out for me. Nicole sold us the equipment and Craig led the installation crew. Both great. read more

We've had them rescue our unit a few times now and ended up signing up with their maintenance plan for piece of mind. Anytime they do work they take tons of pictures and are transparent about what they're doing, what they recommend, pricing etc. Highly recommended, they have great communication and service! read more