Robert came to give me a second quote and ended up pointing out a simple fix to my issue. Great experience and very knowledgeable tech. read more

These are the highest level and most caring professionals in air-conditioning that I have ever met and used. Every tech there is great, but Matthew is fantastic. I would recommend them at any time' read more

Outstanding work. Nixa came out to work on my AC and was able to get it back up and running. She came out on a Saturday morning and was able to diagnose the problem but couldn't get the part until Monday. She came back out on Monday and replaced the furnace board to get my AC back up and running within 30 minutes of her arrival. Very happy with her work. read more

on wednesday, our a/c started emitting a burning electrical smell. i called my usual service company, but they couldn't come out until saturday. that was completely unacceptable. i reached out to a neighbor for a recommendation after seeing a service truck at her house. she gave me the number for ideal. i called, and they put me first on the schedule for the next morning. they arrived right on time. matthew was efficient, knowledgeable, and so sweet to our dog gizmo. i highly recommend ideal! read more

Ideal air conditioning is the number one AC company out there Matthew was an amazing technician read more

10/10 Experience! Nixaelen my Tech was absolutely amazing. She took the time to walk me through the entire process and made sure I understood what was happening every step of the way.because I curious to what was messing my ac up She arrived right on time, was professional, friendly, incredibly respectful, and clearly very knowledgeable. Her patience and willingness to answer my questions made the experience stress-free. I'd also like to thank the reception staff for their assistance--they were just as kind and helpful. Overall, this was a 10/10 experience, and I highly recommend using their services. Thank you, Nixaelen! You rock read more

Nixa was amazing. She came out first thing in the morning- immediately knew my AC problem, fixed it, and was SO amazing and understanding and helpful. We will definitely use them again! read more

Don't waste your time. I called for a mini split and was looked down upon. Like. Are you sure you want a mini split? It starts at $6k... don't need that. I went with Core Comfort and paid $10k 36k Mitsubishi to protect my newly installed 4 Tesla Powerwalls. Then I needed insulation. Sent a quote but Elaine said you hanged up and said you understood. Been waiting over a week for a yelp response for my insulation quote. Now I realized it is the same lady lol. Don't waste your time. They judge people on their accent. I'm on active duty military and was misjudged for my accent lol. Cant believe it still happens in AZ. read more

Ideal air is an awesome company! We have had two techs out and they were both friendly and knowledgeable. Thank you Nixa and Matthew!

Top-Tier Experience....called back only minutes after my Yelp request and sent David (INCREDIBLE) out in under 2 hours late on a Phoenix July afternoon. David unplugged my return drain and repaired my HVAC in only a few hours. This an unreasonably great service. read more

CJ was great to work with. Very helpful, detailed, kind, and professional. Appointment and repair completed same day. I will call Ideal Air when I need AC help in the future. read more

Definitely use Ideal Air. Five stars for a reason. Matthew knows his stuff! I have a Bosch 5 Ton variable speed unit. He was able to identify problems with the install, unfortunately, made by another a/c company. While Matthew was working on the a/c unit, I noticed the air was significantly cooler than it has been, since the unit was installed a year ago. Thank you, Matthew! read more

AC went out yesterday afternoon. AC fixed this morning. Our technician Robert was friendly, efficient, and best of all - effective! Thanks Ideal Air! read more

Our A/C units are 29 years old and are starting to go out. As a result I inquired with a few HVAC companies to get quotes on a replacement of two units. Alex (owner) was incredible to work with. He came out to our property and did a full evaluation. He caught things that no one else did. One thing that stood out to me was his transparency and honesty around the setup of our systems. We have old suction lines and liquid lines that are not compatible with the new Trane units. He has a solution for that but he was the only one that mentioned this. Some of the other installers that I inquired from also quoted us on the exact same Trane unit and failed to bring this up. In fact, the other companies were going to install a Trane unit on old lines, which would cause early compressor failure and voided the warranty through Trane due to the units being installed on the wrong sized lines in the first place (verified this with Trane). Alex was patient with me through all of my questions, provided examples of what it would look like to replace the lines, and was amazing to work with. Even though we ended up going with a company that made units compatible with our old lines, I am forever grateful to Alex and Ideal Air Conditioning for saving us from dumping a bunch of money to potentially have a premature failure down the road. If replacing the lines was not mandatory, we would have chosen Ideal Air Conditioning in a heartbeat. We plan to use them in the future for all of our HVAC maintenance! read more

We've used Ideal Airconditioning for about the last four years. Matthew has always taken care of us, and strikes the right balance between pragmatic repairs vs the hard sell on replacements. This time he found two leaky valves (old) and a clogged line. My old AC is new again...well....not quite but way better than it was. Ideal will be my first call when it's time to upgrade. Speaking of that, Matthew took the time to explain the different approaches to Air Conditioning and what the costs and benefits are. This builds long lasting trust. read more

Our AC went down in the middle of a scorching Phoeix heat wave, Ideal Air Conditioning answered our call of distress after hours. Our service tech, Robert, showed up like a valiant knight and worked hard to diagnose the issue. We have an old unit and Robert went above and beyond to find an outdated part that was needed. He kept us updated every step of the way and showed us pics of the issue. I would highly recommend Ideal Air Conditioning for all your AC needs!!! read more

I recommend Ideal Air and specialist Matthew. I he Matthew come out to look at my fairly new AC unit (installed from another company). I did not feel that the unit was as efficient as it should be. Matthew came out during the hottest part of the day, and spent a lot of time and energy diagnosing and cleaning my unit. Matthew was quick and fixed my AC and now it is quieter and cooler, much appreciated! I felt the cost of as reasonable and would use Ideal (and Matthew) again. read more

Wonderful to work with and they exude care when scheduling appointments all the way through explaining repair options. Nixa has had to fix two units for us in a span of a few weeks. We are toward the end of the service life on existing equipment and she is working with us to get to the point of being able to replace things in the peak of summer. She is nice and our dogs think she came over to play with them. read more

Matt came out and did our yearly cooling system inspection. We have been using Ideal for years and have always received great service. They are a company who hires employees with integrity. Matt has been out to my house before, and he always does an excellent and thorough job. He found a fan motor that was not operating correctly and told me my options, he also told me what he did to test it, and showed me photos of the issue. I am very pleased with the service I get from them, and I know you will be too. read more

We've been using Ideal for multiple years now and will continue to recommend them to anyone needing these types of services. They've maintained our current unit well and have helped us to understand what it needs to keep going for many more years rather than treating it as disposable or pushing us to replace it. They did a big attic insulation project for us a few years ago that has completely changed our comfort in our 1950s home, 1000% worth it. They gave us lots of good advice and options for that project including correcting related/unrelated deficiencies from the prior installers. We've continued wth their plan for maintenance which has definitely been a good value for us. Matthew came out for our regular unit check this month and noted several issues that we didn't expect, but was able to address them same day very fairly, honestly, transparently. I appreciate his clear explanations of the deficiencies and the work done (with pictures!) so I don't have to get up on the roof too. It's a huge relief knowing our unit is now in good working order and not bound to fail on us in August. read more

We've used Ideal Air several times, and Matthew continues to impress us in every visit. He recently came out to service our AC, and as always, he was efficient, communicated everything clearly, and provided fair, honest pricing. It's hard to find a company that's both reliable and trustworthy, but Ideal Air has been consistently excellent. We truly appreciate Matthew's professionalism and highly recommend him and the entire Ideal Air team for any HVAC needs! read more

Recently had a tune up from Matthew. The communication is top notch. He found a few issues and got us back to peak performance. Ideal did a re-duct for us a few years ago and it is wonderful to have all the rooms the same temperature. You will not be disappointed with the service. read more

I've been an Ideal Energy customer since 2018. They upgraded the ductwork and attic insulation after I first moved into my house and have been my go-to for HVAC service ever since. I have the service plan so they come to check on the system twice a year. Last night before going to bed I noticed I was much warmer than usual. Turns out the mid-tier unit that came with the house was malfunctioning. I texted the team before going to bed at 10:30pm and had a text waiting for me when I woke up at 5:56am. Matthew and Robert (in training) were at my house by 7:15 this morning. Matthew and Robert had it diagnosed after observation and several questions from me. After getting their recommendation, I authorized them moving forward to fix the problem. They pulled away at 8:53am while my family and I basked in the sweet, cool joy of a functioning AC unit. I appreciate the service plan and how quickly this issue was resolved. Highly recommend this company for top notch quality work, customer service, problem solving, and responsiveness. read more

My A/C wasn't cooling down very well so I called /texted to make an appointment to have it checked Matthew came out and worked on it for a couple hours checking it it came down to it just needed to be cleaned im so grateful he found the problem and it was an easy fix read more

David C was prompt, professional and thorough. He checked all AC parts and made sure everything was running how it should be.

I had a great experience with this air conditioning company. My AC went out and it was extremely hot inside my house, being the middle of June in Arizona. I was able to get a technician named Robert out to my house the next day, and he was very knowledgeable and helpful. It turned out that my unit was not able to be repaired, so I was able to quickly get financing to buy a new unit. They came out the very next day to install it. Cristian and his crew were very professional, and I'm very pleased with the job they did. I highly recommend this company. read more

My husband and I first heard of Ideal A/C & Installation at the Phoenix Home Show in January when we stopped by their booth. We recently purchased a home in Phoenix and were aware that we should have our A/C units serviced in the winter. We had a good feeling from our chat with them, and booked a maintenance call. Matt serviced our A/C units and showed us the condition things were in. As new homeowners, we were unaware of how good or bad the units were, and Matt helped us see we could be running them more efficiently and safely if he made some repairs after servicing. We went ahead with the recommended fixes, and he made all the repairs while he was here. He showed us that he really cares about his customers, and took good care of us when we had a lot of questions we needed help with. A few weeks later, Brian came over to perform a home energy audit and brought to our attention some additional issues that were causing us to leak energy and money. Although it's hard to accept that there's a lot of deferred maintenance we have to spend money on, we trust the team from Ideal and appreciate their review of our home. My father was a very successful commercial HVAC salesman in another state, and I grew up in the world of air conditioner talk and spent a lot of time at his company. The team at Ideal made me feel comfortable, like I felt with my dad's employer. I recommend Ideal - Elaine, Matt and Brian are the ones we worked with and I love that I can really trust them. read more

David was communicative, honest and quick with service. Second time I've used Ideal Air and I'll continue.

My mother's HVAC system stopped blowing warm air this chilly morning. We contacted Ideal Air, and they sent Matthew to check it out. He discovered some leaks and faulty valves that needed replacing. Things that are above my pay grade and intelligence. All I know is that it was working when he was done, and the repair costs were manageable. Matthew was professional, efficient, and my mom is back in her happy place and comfortable. read more

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I contracted with Ideal to replace my 19 year old system that was failing. Every aspect of the process was handled professionally and efficiently. Cristian, Daniel and Tony, the installation team, were great. They arrived on time, were very professional and very neat. There was no evidence that they were here post installation. Very impressive. I've dealt with many HVAC companies in the Valley and hands down Ideal was the best experience yet. I highly recommend Ideal. read more

Matt did a great job diagnosing the problem, very friendly and personable. Had a new unit installed and the guys did a great job! Very happy with it. read more

The initial experience was outstanding! I had searched long and hard for a solution to my upstairs office as it was getting so hot. Ideal Air came out and gave me a quote for a mini-split AC unit. We discussed pricing and they were able to come out quickly to do the work. While they were there, they found a way to reduce the cost of the work. The work was completed, and then they asked for payment. Weeks went by with no contact and then one day they reached out requesting more money. It was never explained that everything wasn't paid in full when they came out and did the work and were now asking for $800 more. It wasn't so much that they were asking for more money (which once it was broken down, it made sense), it was their attitude and how quick they were to sending to me collections. They claimed they phoned me but I never received any calls. I told them I didn't believe I owed more money and then one day I received a notice of cancellations. It also was sent with a notice to reply by a specific date that already passed so essentially they sent me a notice to pay by a date that had already passed. I liked them at first, but wouldn't wish this company on anyone now. Side note. The crew that came out and did the work were great guys! Office admin TERRIBLE. Buyer Beware. read more

First time with Ideal A/C. CJ Poole was amazing. Was able to explain things in detail and gave a lot of advice for helping with my A/C systems longevity. He was very knowledgeable and just a really nice person. read more

When I tell you that these guys are fast, I really mean like lightning fast! They started at 6:30 am and the work was completed before noon! New duct work, new vents, new rooftop a/c unit, new thermostat! Our unit is working extremely well and is very quiet! Cristian Zamora and his crew were extremely friendly, professional, and knowledgeable. They answered so many questions for us! read more

These guy's are great and knowledgeable. Solved a programming problem easily after two other companies tried to sell me a new unit. David was so kind and thourough when he came and did maintenance. He even cleaned the outside unit. No other company does that as part of maintenance. Thank you David! read more

It is with great pleasure that I write this review. CJ from IDEAL AIR CONDITIONING & INSULATION was at my home in Mesa, AZ on May 6,2026 to solve our cooling problem downstairs. He was very punctual, patient, professional, very honest and extremely knowledgeable. He completed the entire trouble shooting, diagnosis & repair, (Furnace Blower wheel and Blower motor) replacement expeditiously and at a fraction of the cost from other companies- a huge savings for us and most importantly, our unit is working perfectly!!. He also offered us a very affordable ongoing maintenance package. We have lived at our home for 12 yrs as first owner, several companies have done AC maintenance and repair jobs at our home with disappointing results. IDEAL AIR-CONDITIONING is truly "ideal" from the front desk dispatch staff to the very competent technician on the job site, it was a seamless and flawless experience!. I wholeheartedly recommend IDEAL AIR CONDITIONING & INSULATION for anyone in the valley with HVAC issues who needs a highly reputable company. Thank you "IDEAL AIR" read more

I made it very clear to them that the home was a rental and I was going to pay for the inspection of the duct work. Went back and forth starting on Friday. I was told someone from the correct team would be reaching out to me as I did provide my email address and phone number. How do they respond on Tuesday, Yelp and not the email address I provided. I am not asking them or any of the other businesses that responded to do any work. Simply inspect and provide photos. The realtor agreed to this. Based on the whole experience, this company does not understand communication and comprehension of that communication. I declined other businesses based on the initial interaction with them. A decision I am now regretting. If a business can't get the steps correct from the start, what can they get correct? First impressions need to be followed up with consistency. No phone call or email though they requested the information. I did not trust the reviews given as one never should. Live and learn. I won't use yelp again for assistance as they offered a bunch of no name businesses looking for business. The responses were all AI responses and the reviews are people that are friends, relatives and so on. Maybe a few true reviews but you have to go by instinct. Update - I would not use this company. One of the "owners" called me and tried to convince me of the why's and what nots that took place. Said she would call me back after taking her dog to the vet. If you look at my social media, I am all about the animals. Several hours later, no call and to find Elena has no HVACR experience. I was played the fool but not moving forward. Elaine and Elena are one in the same. I will go with a company with real reviews by real customers and take it from there. read more

David C. Was our rep. He was awesome very personable and good attitude. He was a fast worker and we would definitely recommend him. He saved the day read more

Matthew was an outstanding technician, who came in, diagnosed, remedied the situation with a quickness. He answered all my questions and concerns. Plus, showed me ( in a lack of a better term) a "good bang for my buck". If I come across anyone else that is in need of A/C servicing, I will truly recommend them to you. Thank you for a job well done! read more

I requested a maintenence check on our unit. Nixaelen was the technician. I received details on when she would arrive. She was on time, friendly, efficient and took the time to explain everything she found. She explained how things could be improved and I was provided estimates for the additional work if I wanted to have it done. No hard sell on those from the tech or the company, which I appreciated. Would definitely use them again. read more