So I stepped in wet paint, small desaster. Ended up needing a pair of sport shoes ASAP. I called the NB store in Pasadena, Jeff answered very professionally and politely, gave me perfect customer service (which we don't see much anymore). I had uber pick up my shoes and within an hour my shoes were in my hands. Thank you Jeff. read more

The young Hispanic lady was very kind and helpful to me. She help tie my shoe laces due to my disability.

Very nice and pacient staff. I literally came back twice to exchange some shoes (because my wife couldn't make up her mind..) and Jeffrey was patient the whole hour while she closed. Very nice and pacient! read more

New Balance - More V3 trail version - Shoe Stores Near Me - Pasadena, California

This was my first time at this store going to help get my very pregnant girlfriend some comfy shoes and let me tell you my experience was 10/10. A very kind lady named andrea helped her figure out her shoe size and even recommended what kind of shoes would be best with her feet type. She really made us feel welcomed and checked in with us after to see if we liked them. I was able to buy my girlfriend her very first pair of new balances thank you andrea! read more

A lovely place and assistant manager Jonathan is simply the best! Kind, courteous, and understands how to well fit a shoe. Highly recommend. read more

Came in the other day to new balance and got helped by Erick he was amazing at his job felt like I got the help I needed he was really well knowledgeable of the shoes that would go with my foot recommend me some insoles and It's been a game changer shoutout Erick !! read more

Jeffrey and Mark... I purchased 3 pairs of shoes and a few insoles. I've always been a Nike guy and always will be for style but the attention and savviness on those two gentlemen are the reason I'll be wearing New Balance when it comes to my fitness these days. They really gave my situation attention, asked me questions to better serve my lane. Please acknowledge these two team-members. They're the reason I'll drop by New Balance to meet these needs from now on. A Nike Town or Foot Locker never gave me this much patients and attention. Thanks!!! read more

New Balance - The shoes and insoles I went with. My running assignment is so much more tolerable! - Shoe Stores Near Me - Pasadena, California

I'm a superfan of the classic NB 574s but also Repettos and Havianas so my flat feet are walking into surgery next month. The podiatrist prescribed arch support shoes to replace all the lovely hand made French ballet-style slippers that wrecked me the last 30 years. So here I am at one of the last free-standing brick and mortar New Balance stores left in L.A. checking out the Fresh Foams. Fuuuugly. What do women enjoy when they're shopping? Unasked for medical advice about their feet from a male salesperson. There was no M.D. after his name though that did not prevent detailed, high-volume... mansplaining. The last straw was no customer restroom access. Luckily my ACTUAL doctor had provided a list of stores nearby that carry a variety of equally unbeautiful stability shoes she recommends, Run With Us about 1.5 miles away. I've joined the clunky, comfy Hoka juggernaut. At least they are French made. read more

A huge shout out to Chad for his excellent customer service, knowledge, and kindness! This was our first time shopping at this store, we learned New balance does it right! Upon arrival, I noticed the sign indicating a salesperson will be with me, and to wait outside under the canopy. Once one enters the store, there's required hand sanitizer use. Only a certain number of shoppers are allowed inside at a time. Feet are measured and evaluated on a platform which transmits info to a tablet for the salesperson that's working with you. Information obtained was surprisingly accurate. Was amazed at the variety of available shoes as well as the price ranges. Shoes are neatly displayed and Chad was able to suggest shoes based on the anatomy of my feet. He was so patient and helpful when answering all of my questions. Parking is free in the adjacent lot. New Balance, thank you for having Chad on your team, highly recommend! read more

Long wait for someone to assist me in trying on shoes. Still waiting 5 minutes later. read more

New Balance - Long wait. - Shoe Stores Near Me - Pasadena, California

Bought two shoes today. Was very pleased with Dante's assistance. First rate service and great recommendations read more

As always, Renne the assistant manager gave outstanding advice and service. We've been coming here over 10 years and Renne has been consistently great. Having wide feet is always a problem with finding shoes. Unfortunately, they have limited shoes in 4E width in the store. Renne checked online for the shoe we needed and ordered it to be shipped to us. Free shipping. We love the New Balance brand and that it's made in the USA. Great value as they stand up to everything we've put them through. read more

Read the comments. Customer service is crap here. Always has been but been getting worse over the years. They all work on that commission so they don't give a f$:k about you and your needs. They are not helping you they are helping themselves. Everyone in this joint has a snotty abrasive attitude. As soon as you put in those shoes to try on and make a $200 decision you better know in that second if those are the right shoes for you. You gonna have those shoes for a couple years so you better know the second you put them on. Does that not sound like commission to you, hurry tf up so I can get paid. Do you all and good luck read more

Great place to get shoes and insoles to support your feet. My wife just had a diagnose of neuroma condition. The doctor recommended to come to this store for an insole and a shoe. This store has very highly tech equipment that would help you to measure the exact fitting of your feet. My wife got a 3D view of her feet on a platform and was fitted with a right sole to correct her feet condition. With the computer rendering of fitting, the sales person was able to bring a few recommendations for shoes to go along with the insoles. After wearing those shoes, my wife felt the pain in her feet went away. Those high tech gadgets worked wonders. They do have a lot of shoes and athletic apparels here for the New Balance brand. And I believe running shoes are very good as I was walking around browsing the displays while my wife was fitting her shoes. The store allows only a couple of people in the store at a time and placed many covid safety measures. They do clean the machines between customers for fitting. The parking lot is huge. It can probably accommodate over 50 cars. Thanks read more

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I live in the desert and when I need tennis and running shoes I migrate to pasadena. The sales consultants are truly consultants. They measure your feet and provide options based upon your needs. The new balances stores in palm desert and Cabazon pale in comparison. I purchased new tennis and running shoes and new inserts. I feel badly I forgot my sales period s name but read more

Go to another store, 10 employees here no one says hello or offers to help. I have always liked new balance but I would rather go to Nike and spend more to at least have good service and not have 5 people stare at you and not offer to grab your size. read more

We have always loved this store but I never took the time to review it. We love our NB running shoes and I personally use their custom orthotics as well (all the previous podiatrist-prescribed orthotics I've had have been painful). The staff is very friendly and helpful and they've taken a lot of precautions to keep the store clean and safe during this pandemic. They ask you to wait outside until someone calls you in. They close in the middle of the day for cleaning. They mark seats that have just been used so as not to seat another customer there until they've been disinfected. They ask that you don't touch anything on display. They ask that you WEAR A FACEMASK! I felt very comfortable being there to get new shoes for my kiddos. Oh, and they have their own little parking lot which is a plus! Yay for convenience! read more

A1 service. I was in a rush but I'll be back! The buy online pick up in store option is clutch. The space is great amazing showroom!

Great service and products! The staff is knowledgeable and informed about product and goes extra mile to find the right fit and what your needing and looking for. My go to shop for sneaker needs. read more

Customer service was great! helped me out quickly and met my every need! overall a well organized and well stocked store! I purchased some new running shoes and they're super comfy! Definitely recommend this store if you're in the market for some new running shoes! read more

New Balance - New Balance Fresh Foam 1080v12 - Shoe Stores Near Me - Pasadena, California

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Bought some shoes on line for a running adventure I was taking next week. They were too small. I called the store in Pasadena and they said come in and we will trade them for you. Drive from Beverly Hills and they tell me oh sorry you have to do that online. Bullshit. read more

Upon arrival, I was greeted by a pleasant young man by the name of Erick . He was very thorough helping me pick out insoles that would help me the most through my day to day activities and also got me into some of the most comfortable shoes. I have found that suit me best and he was overall professional read more

Awful service! Tried to get even exchange they would not honor the even exchange because it was an online purchase. Same company no third party involved. Oh register has a sticker no runaround return or exchange policy. Waste of time. read more

I give this place 2 stars because not only did it take some time to finally acknowledge us when we were 1 of 2 customers in the store, but 2 stars because they finally DID. No can we help you, we'll be right with you at all. I guess the store was just that busy. Maybe 5 minutes later we were approached. Anyhow, when the size was finally asked for, men's size at that (two girls present) the shoes were handed over and that was that. It was not until my sister walked over to the register when they realized we still needed help. Could have just walked out and they probably would not have followed us. The experience in this store, in an area like this seemed very peculiar and extremely lacking to say the least. Sadly, we won't be frequenting this store again and highly recommend folks shop at another New Balance store. This one was lacking in customer service for sure! read more

Ehh I'm not sure if they work on commission or not but from my experience it seems like they don't? I walked in and walked through essentially the entire shoe section and tried on several pairs of shoes before someone asked me if I needed help. The 1 of the 3 gentlemen had a client they were helping while the other 2 were talking sports with each other. Come in with an idea of what you want or you won't really get much help.. read more

This store is awesome. It is clean, organized, easy parking and the staff were amazing and so accommodating. Shout out to Eric , the manager, who went up and over the top to help me with my purchase. read more

I bought the shoes and they are wonderful... They fit perfectly and I was on my feet all day ...the only thing that bothers me is that I should have brought two pairs instead of one! Hopefully I can come back soon to get something more casual since the shoes I bought are for work only...my feet deserve the best treatment..and new balance delivered.!!!! read more

I have been coming here regularly for five years and I will keep coming back because the shoes are always good and the customer service is excellent. There is no pressure to buy and the sales associates are interested in finding the best shoe for you, not necessarily the most expensive. read more

Went to a podiatrist and was recommended to go to the good feet store or new balance. Needed insoles because the pain was traveling from my feet to my ankles, knees and lower back. As I was looking for locations for the hood feet store I noticed really horrible reviews and decided instead to take a shot with new balance. Glad I did. Walked in and ordered custom in soles with Jeff. He was great! Was able to get them within a few days and my whole lower body is already feeling better. Highly recommend this place for custom insoles because on top of it working it was very affordable compared to other prices I've seen. read more

Came here to get my son's feet sized and get some shoes. He has extra wide feet and we have a hard time finding shoes that fit! It was a little busy when we got there but we didn't have to wait long. They were patient and very nice to my special needs son. I wish I got the name of the salesman... because he was very helpful with the questions I had. The store only had one color for the extra wide shoes but it's not an issue. He walks much better with these shoes. I definitely recommend getting fitted! And this location. read more

Customer service used to be great but not so much anymore. My rep was patient with me but the overall vibe was lackluster (from other workers there). read more

Will never bother with this location again. Went inside and was standing there and basically ignored. A man with his wife and 3 kids came in right after, complete customer service, and was still just basically waiting for this unorganized store. One guy just standing around piling boxes. No way......never again. read more

Amazing customer service! This is my third time in the span of two years and every single visit the associates were attentive, patient and gave me space when I needed to spend time walking around with the shoes and insoles. I will be back to buy my replacement go-to shoe the 990. Mark, the manager greeted me as I entered and was an excellent listener. The transaction was efficient and smooth. If you have foot issues, come here, they will take very good care of you. read more

We had an amazing experience and ended up buying 4 pairs of shoes. Ask for Andrea. She's amazing, patient, and also made sure our shoes fit perfectly. She spent over an hour with us. We will be definitely be returning. read more

I finally got a pair of NB classic 574 in black and its such an amazing silhouette! very comfy and so easy to style. It's my go to shoe now. I may need to buy a couple more colorways. Yikes. Very friendly Staff too and has tons of parking. Overall great experience! read more

Horrible service. My husband and I were there for at least 30 minutes and were not helped. We ended up just leaving.

Came to the store with my boyfriend to see if they had the 993's in my size. Not so much as a welcome when we walked in. No one came to ask if we were interested in trying on any size shoe we were looking at. When we did ask for help, the worker didn't even tell us the size we wanted was out of stock, he just proceeded to put away the display shoe and walk away. Keep in mind, the store was completely empty except for another couple shopping and there were three workers just standing around. It felt like pulling teeth trying to get some kind of help at that store. Just the abysmal customer service experience made us leave completely dissastisfied. read more

Walked in today and no one greeted me. Ok, no big deal. As I found the shoe I wanted on display I thought someone would have said we'll be right with you, but nope. I waited for 15 minutes studying the shoe, that finally I asked a rep who seemed to not have a customer anymore a question about the color etc, but she seemed annoyed and not attentive. I really hope they made sales with those they chose to service and explain every detail of the shoes to. read more

Do yourself (and your feet) a favor and let them do the 3D scan of your feet and make recommendations. I thought I knew what I wanted/needed but then Jonathan scanned my feet, saw my severe pronation, and recommended the perfect shoes. It turns out that I wasn't even wearing the right size! My new sneakers are comfortable and so supportive that I don't want to take them off. I highly recommend that you visit Jonathan - he really knows what he's doing. read more

My sisters and my stepmom needed someone /sales associate to help us find the right shoes for us. We have Mark and Jonathan who helped us tremendously and gave us some education about each shoes we are wanting. So thanks to both of them for their patience . Definitely recommending this place to all my friends and family. read more