Went here for the first time to this Halal restaurant and overall experience was not good!
We ordered mixed cheese, minced beef, and potato. I have tried mutabak in Saudi Arabia and even though these were not that close to what I had ate tastewise, it was still pretty good.
They definitely need to work on their customer service big time! Specially here in Dallas where competition is so much and people have so many other good choices to eat at. I personally know so many restaurants shut down quickly because of their poor customer service even though their food was good.
We were helped by this middle age African American lady and she had a huge attitude for no reason! It appeared that she was doing a big kindness and favor to us by working there and helping us. I don't know why this kind of people still work if it is not for them? Just quit and go somewhere else where you can be happy! We clearly told her that it was our first time and still she would not answer fully and properly. She would answer in a very low voice, on purpose, and I had to ask her multiple times to repeat.
They have multiple sauces advertised in front of the register. When asked about those, she would not explain to us how many sauces will come with our food, what are those sauces, and if we have to pay extra to try those sauces. After asking several times, we had to just give up and just wait for the food to see what sauce(s) are included.
It turns out that they, by default, only gives out 1 small green sauce with each order! Why such a small size of sauce and why assume everybody will prefer the green sauce over the others is beyond my understanding. If they are only giving out green sauce and not bothered to ask customers for their preference then why advertised all the other sauces in front of the register? Just ask and explain about those sauces to customers at the time of ordering so there will be no confusion. How difficult is that? Simple and basic customer service was missing at this place.
I hope owner/manager will notice this review, pay attention to the details, and take some kind of action with that African American lady, so hopefully others will not suffer like us.
I am not sure if I will go back again or recommend this place to others or not. read more