Horror does not sum up the experience we experienced tonight at Monsoon. My friends and I are currently in Seattle and wanted to enjoy the great summer weather, and heard that Monsoon has a lovely patio. These two things were true: the weather and the patio were great. The food was decent as well, but the service was so astoundingly poor we will not only never go back, but we will make an active effort to tell friends and family to never go here.
When we asked for the check, we threw in our three credit cards. Standard procedure for a casual meal out with friends! A few minutes later, our server who was seemingly overwhelmed all evening, came up. She had been curt all evening and we had suffered from a dehydrating dinner since our water was never refilled, but that was the least of our problems. She asked us in an accusing manner: Whose card is missing? She held up two cards. All of us, alarmed, looked at her and said, "We all put in our card. There should be three!" She then indifferently retorted, "Yes, I know. But one of them fell through the cracks of the patio and so there's only two now." Our jaws dropped. "What are you going to do about this?" We shrieked. Two of the girls at the table were visiting from out of town and were traveling out of the country after this pit stop in Seattle, and not having a credit card wasn't just a slight inconvenience, but a traveler's nightmare.
She blinked once, almost impatient, and proceeded to shrug. "Well, nothing. You aren't getting back the card." "What do you mean..." "I mean, we aren't going to be able to recover the card. It's fallen through. What I can do is comp 1/3 of the bill - her part." The server callously pointed at my friend who had turned a shade of pale only reserved for hotel sheets. When we called the manager over, she was aggressive, unapologetic and dismissive. "There's hundreds of cards! What we ARE doing is comping her third of the bill." The bill was insignificant. My friend, who was now crying, had just asked to go back to the hotel and made it known that the night out was over.
What kind of restaurant treats their customers like this?! They drop a credit card through the patio slats, dismiss the issue as minor, ruin a Friday night, and then pompously offer to only comp 1/3 of the bill, which was only about $11 - a value that doesn't even cover our uber ride to the restaurant. We told the manager that we couldn't believe she wouldn't comp the entire bill given how big of an inconvenience they'd placed on us, and the manager was firm that she could only comp my friend's portion. My friend, pushed to the edge, burst into racking sobs. At this point, we just decided to pay our bill and leave. In the height of the emotion, the manager very reluctantly agreed to comp our entire bill and turned our cards away as we handed them to her. It wasn't that we couldn't pay our portion, it just made sense for the restaurant to take some responsibility.
What could've been a great night out with some of my best friends ended in tears, harsh words, and a commitment to never return. The saddest part: It wasn't even the food that left the horrible taste in our mouths; it was the atrocious service. read more