Great service. Dr. Franklin is so kind and helpful. Staff is great and hours of the office are awesome.

I decided to switch to a different eye doctor that was closer to where I work. Decided to check out Modern Eyes and I had a great experience. The staff was friendly and Sonja Franklin was very nice/professional. I highly recommend this place. read more

I had a great experience at Modern Eyes! Everybody was extremely friendly and made me feel comfortable in every step of the process, from reviewing my insurance coverage, to the eye exam, and finally to discussing my lens options in details. Everything went smoothly, and Dr. Franklin was extremely kind and took great care of me. I will come back for sure! read more

Friendly staff members helped me to choose contact lenses and told me the rebate on the lenses I chose.

Dr Franklin is a thorough professional with a first rate staff who have been with her for years. They not only take great care of my eye health but are very helpful with frame and lens selection always careful to maximize my insurance benefits to keep my costs down. read more

The entire staff was incredibly kind and helpful! They did a quick glasses repair and we're incredibly friendly and flexible, even though I didn't purchase then here. I will absolutely be back any time I need an adjustment! read more

Super nice staff every time I visit them! I visited the store three times and all of the service was done free - i did not expect that at all! My lenses for glasses popped out and they fixed it, and my brother's glasses leg was loosened so they tighten it. It may be easy things for them but they are super friendly and was willing to help and advise me! Willing to visit again for future issues! read more

First, I sat on my glasses two days after my vision insurance had expired due to a job layoff. Then, a last-minute change of plans meant that my child care disappeared, so I had to bring my very active and opinionated 7-month-old with me to my appointment. The staff was so welcoming and professional, and did not seem put out by my baby at all, but really worked around him and made me feel very comfortable. Paying out of pocket, I wasn't sure what to expect, but an exam for contact and for glasses was under $150, and I got contact samples. It was quick and easy to set an appointment, and the entire exam process was streamlined and simple. There was no push to buy my glasses or contact there; they gave me my glasses prescription on a laminated card so I could keep it handy and it wouldn't get torn up, and they are emailing me my contact prescription after they follow up to make sure that the sample they gave me worked out. I really appreciated not being made to feel like I was putting the staff out by having to wrestle my little, even though it would have been a lot easier if I could have left him elsewhere! What could have been very stressful was handled with professionalism and warmth. read more

Another great annual visit to Modern Eyes. The office is beautiful, helpful and courteous staff, the exam is very thorough, and Dr. Franklin is the best. She spends a lot of time with her patients, explains everything, listens to what is going on, assures that everything is addressed and understood, and I always learn something new about my eyes and how to care for them. Thank you for providing such great service and care. read more

Dr. Franklin was very nice. I showed up a little early and they were able to see me right away. I only needed a renewal on my prescription so it might be a little different for different people. The people at the front desk were very nice, and Dr. Franklin answers any questions you may have. The prices are reasonable and I will definitely be returning. read more

Visited this office as a complete vision care newbie. Have had good eyesight all my life, never needed glasses...but now am getting a bit older and find it hard to read sometimes. Wait time was minimal, office is clean and modern (lives up to its name :)), exam was quick and pleasant, picked a cool frame from the huge wall of frame choices, and I am amazed every time I slip on my prescription reading glasses now. Dr. Franklin and the staff were great. Also picked up a nice pair of Ray Ban sunglasses from their wide selection. read more

Been with these folks for 2+ years. Everyone's hospitable and friendly. Girls in front are helpful and the optometrist is very knowledgeable. I highly recommend for all optical needs. And Modern Eyes' location is very convenient for west campus and university residents. read more

This is by far the worse experience I've ever had with an eye doctor; my vision is terrible we had all established that in office I currently have old contact and cannot see with them after my visit I asked the doctor if she could give me spare contacts because I work in the medical field and need my vision to actually do my job. Dr Franklin informed they would email me a plan of care and what steps need to be taken to move forward. I never received the email I had to call the next day to receive that and then I asked for an ETA on when my contacts would arrive i was told 2-3 business days we are now at day 5. I also asked the doctor if I am able to get a letter explaining to my job that I can not function without my contacts nor can I drive at night being that I work overnight at the hospital and Dr Franklin stated to me that my vision is not her concern when I am not in her office and wrote me a letter stating that I the patient was requesting a letter to miss work but not stating the fact that my vision is that bad that I cannot work and the moment still have no form of vision because the doctor is refusing to help me but her front staff is amazing they are very sweet and polite and try to communicate to the best of their ability but I would not recommend this doctor to anyone with actual vision issues Update 02/12/2020 the contacts the doctor ordered for me are completely blurry and I can't see out of them either so complete waste of a visit and my time again if you have an actual stigmatism I would not recommend will be contacting the Texas Medical Board read more

Very friendly staff! Definitely go there if you want quality cared backed with simply polite and caring people! Would definitely recommend if this is your first time getting contacts also! Parents, this is the place to send your kids to in West Campus for their vision care! Best price and value for your insurance (btw they accept most providers!) :D read more

Dr. Franklin is the best! After having a horrible experience with my regular eye doctor of 7 years, I went straight to Dr. Franklin to try her out. She was so kind, and took the time to educate me on everything happening with my eyes, she even stayed AFTER hours to put me at ease and talk with me about everything. She gave me plenty of different contacts to try out, she didn't rush the appointment at all. As a matter of fact, I couldn't make it in time before closing when I was supposed to go pick up my new contacts, and she left them at a restaurant next door for me to be picked up so I could still get them that day. Highly recommend this place!! read more

Only wish there was a sixth star I could throw in for good measure. There customer service is second to none. Dr. Franklin has an excellent manner and excels in her practice. Tim and company routinely help me select terrific eye wear at the best price. read more

Super friendly staff! Went in to change from contacts to glasses, was in and out in less than 45 minutes wearing contacts for the first time. Zero wait, convenient location, lots of attention given to the patient. They respond SUPER fast to emails and always pickup when I call. Would DEFINITELY recommend as an Optometrist. Plus if you don't like eye drops, you don't have to dilate your eyes for the exams they have a machine that avoids that. read more

I went to Modern Eyes for the first time and will definitely go back. I work at U.T. so it was really convenient, but apparently they also validate for the giant parking garage. This place was clean and well organized, the staff was friendly and competent and Dr. Franklin was a delight! A paperless process except for the 'New Patient' paperwork :) I was just getting a new prescription and didn't buy glasses, but they have definitely earned a second visit from me! read more

I chose this office because it was listed on my health care plan. I booked an appointment and told the lady over the phone that I just wanted a contact lens exam. I gave her my insurance info over the phone and there were no issues. When I went into the office today they took my insurance card and failed to tell me that my insurance only covered a glasses exam. I went through the entire appointment and when I was finished they charged me for both exams. I did not need a glasses exam, and only wanted to go in for contact lenses. It is not ok if the patient tells you what they want, and you aren't upfront about the costs. If you know that insurance companies charge extra for an elective contact lens exam please inform the patient before taking them into your care. I could have saved time, money, and stress by choosing a different office. read more

Great eye doctor and place to get your glasses and contacts. Super convenient since it's in West Campus and they are more than willing to work with you and give you all kinds of suggestions on frames and lenses! read more

I hate going to the doctor. Dentist, internist, optometrist-you name it, I hate it. With that being said, I LOVED my visit with Dr. Franklin. Why? -Office is clean, modern, and centrally located. -Dr. Franklin is an expert with the air puff. I dunno why, but most optometrists think it's good to tell you when they're about to do the puff. NO! NO! NO! DO YOU WANT ME TO SHUT MY EYES?!? But Dr. Franklin- she adjusts the machine a little, strikes up a conversation, and BAM! Air puff done! -Modern Eyes offers an alternative to dilation. Dr. Franklin's office has this machine that can take up close images of your eye. Yep, that's right- No numb eyes, burning sensation, or yellow dilation gunk all over your face! This is seriously the greatest thing since sliced bread. Plus, the machine is pretty futuristic, so you kinda feel like you're navigating a space ship? Hells ya! -Bedside manner? Can you even call it that at an optometrist? Nearside manner? Farside manner? Regardless, Dr. Franklin has it. -Dr. Franklin didn't scold me when I blatantly said "I just take out my contacts when my eyes burn" Or "Oh, I never take out my contacts. I don't even think I have a case". read more

I came here for an eye exam only. I got to see the doctor immediately. There is only one optometrist here and she was really friendly (and I think she is a longhorn). The whole process was really efficient and I was in and on in less than half an hour. read more

I had such a great experience!! Everyone was really nice and friendly, and they explained every step of the appointment to me. They were also super patient with me when teaching me how to use contacts. I would definitely recommend! read more

I've been seeing Dr. Franklin for a couple years, and I've found her to be super nice and knowledgeable. She was happy to take another look and order me a new pair of trial lenses when one didn't seem to be fitting right. Scheduling has never been a problem, and neither is parking because they validate for the lot next door. read more

The staff was ready for me at my appt time so no waiting, which was really nice. The machines they use seemed unlike the ones I have been tested with in the past --they seem more modern-- and Kylee did a great job explaining what was going to happen step by step. Dr. Franklin is very personable and professional, she explained everything thoroughly. Tae is a really nice guy; his sales pitch for lenses and their different options is very impassioned and informative. The only reason I am not giving a full 5 stars is that, honestly, Tae's sales pitch is so energetic I think a less experienced customer might feel pressured to get the top notch (most expensive) options. Lastly, they have a small but really nice selection of frames. I'll be coming back to them for sure! read more

I have been going to Modern Eyes for about 10 years and have always received outstanding service in all areas. Everything about eyes totally creeps me out! I would rather have a tooth filled than have my eyes touched, but Dr. Franklin and her team make me so comfortable that I really enjoy visiting them every year. When I decided to start wearing contacts a few years ago, they were very patient with me and not judging at all when it took forever for me to get those things in my eyes! And when I came in because I had 2 contacts in one eye (and didn't even know it, I just thought I had some crazy eye disease) Dr. Franklin was super nice and helped me get them out. I love Modern Eyes and all the staff. The eye exams are a breeze. The selection of glasses are always stylish and affordable. I get tons of compliments. The location is super convenient with validated parking! Do yourself a favor and make an appointment and you will make some great friends and look really cute in your new glasses!! read more

This doctor is absolutely amazing! Kylie was the assistant and was so sweet and helpful! I would definitely recommend this office :)

I had a really lovely experience here. The staff was very courteous and attentive and the doctor was compassionate and very knowledgeable. It's an awesome place to go if you're looking for something convenient near UT. read more

My first appointment went pretty well, although they are a bit pricey relative to other doctors I have gone to. I have had to come back to keep changing the contacts I wear since I don't like the way they are feeling, and my last two appointments have been running at least 20 minutes late. read more

Love Dr. Franklin. She's always so nice and explains everything to you before she does the tests. Everyone I've dealt with at the office has been very professional and knowledgeable. Highly recommended. read more

I had a wonderful experience here. Dr. Franklin was professional, thorough and had a great beside manner. I was very satisfied with the prescription contacts she provided. Also, I told her I was going on a beach vacation in a few days and she went out of her way to provide extra disposable contacts at no charge. Front desk staff was pleasant, attentive and also thorough when explaining the billing and other details of my visit. I was provided a range of options and never felt any pressure from upselling. I will definitely return here for my eye exams and lenses. read more

After trying any number of optometrists and eyewear shops in town, I finally found Modern Eyes. First, don't let the campus location scare you - they have validated garage parking. Second, the shop looks great! I felt I was in a shop for grown-ups. While they do not have a million styles of glasses (a blessing for someone like me who has choice anxiety), they carry a very smart choice from the best and most recent collections. Dr. Franklin is terrific - funny, super smart and welcoming (and, yes, a longhorn). The entire staff is super professional and helpful. read more

Dr. Franklin was very informative and thorough. She's very polite, thoughtful, and caring. She showed me the photos of my eyes and explained what I was looking at and what was happening inside the eye. Very interesting and I walked out of that office with a more knowledge and peace of mind now that I understand my eyes better. Have never had an optometrist that was also an excellent teacher. Thank you so much Dr. Franklin! Also, Catherine was awesome!! Extremely helpful with my frames and helping me understand what I was being billed. Price is excellent, very reasonable. Lastly, there was very little wait time! Wish I could give a thousand stars! :) thank you to the whole team at Modern Eyes. read more

Modern Eyes is a fantastic one-stop shop for eye care from the exam to the excellent and fashion-forward selection of frames. Staff understand insurance issues, and carefully explain coverage. Dr. Franklin is so courteous and respectful of time. I highly recommend Modern Eyes! read more

I had a lovely time at my appointment today. I had a successful eye exam with Dr. Franklin, who is very knowledgeable and helpful, but had even more fun picking out my new frames. Tae spent a good hour with me picking out frames, giving me feedback on each look, and breaking down the cost for each of my choices. I don't think I have ever had a more pleasant experience at an appointment, and will be returning for all of my eye needs! read more

Friendly and great staff to assist with your appointment and insurance. Sonja is very thorough and easy to understand as far as where your eyes health stands. Highly recommend! read more

Modern eyes is truly the best! The staff are nice and helped you for as long as it takes! I appreciate their feedback when choosing frames and their input in the decision. Dr. Franklin is amazing and takes the time necessary to explain what is going on with regard to your eye health. I've never had an optometrist as thorough as her. Very professional and easy to understand. I've also never had a long wait. My appointment time is when I'm seen. It's a great place and I consider myself lucky to be apart of the modern eyes family! read more

Amazing service!! Staff is very kind and accommodating. Speedy service and great quality. Highly recommend!

Best eye care place in Austin. Love Dr. Franklin and all the staff. They are knowledgeable and friendly!

They were so helpful! They were super helpful with finding frames - lots of style help and super happy to let me try on several pairs of glasses. Kylee was so nice and very helpful, she gave lots of feedback on what frames look good, as well as looked for different frames for me to try on. She then also helped explain what my insurance covered and found discounts for me. I will definitely be back for my next pair of glasses. read more