This is one of those places you really hope to find when you want the absolute best service. I came here after the highest rated shop didn't have what I needed. Saved me a lot of money and time. Not only that but I left knowing my money and time was well spent. This guy really knows his craft. Come here before you spend a ton of money to a big corporation that hires little kids that don't know what they're doing. read more

Horrible customer service! I will NEVER step foot in this place again. EVER! That is how bad my experience was! I was met by a Hispanic man whose attitude was extremely off-putting, enough to send me walking, which has never happened to me before. I was in professional sales for 30+ years, and I can't believe what retail sales have stooped to. I would fire him in a nanosecond. I went in there believing this was a good, family-owned establishment, with great reviews, only to be met with someone who really shouldn't be there - he had no interest in helping, did not smile one single time. He was cold, aloof, and rude. When I told him I was leaving and WHY I was leaving, he didn't blink an eye - he was completely fine with that. Unreal. Sickening actually. Don't waste your time or energy here. Save yourself some stress and a headache. Find another place, you'll be glad you did. PS. Read the "Negative Reviews" before you decide on this place. Something I did not do, but wish I had. There is a theme running through all of those reviews. I consider them 100% accurate based on my own experience. read more

I have purchased three pairs of glasses from them and I am constantly stopped with question of where I bought them. The selection is amazing and the service is the best. I have two repairs already and they were done perfectly and promptly. I live in New England most of the year but now only buy glasses at Gene Rogers. read more

You simply cannot beat the service and quality at Gene Rogers! I have been going there for years and every time I leave a little more impressed. Their showroom is packed with unique and stylish frames. From vintage to the very latest styles they have it all. You will get very personalized service from Gene or his son Kyle. They have been in business for years and really know their stuff! And if you need adjustments or other services after your purchase it will be happily provided. They never get tired of seeing you come through the door. Once you get your first pair of glasses, you'll be hooked! read more

Great personal service. Not the normal eyeware experience. They do not accept insurance but are reasonably priced. They have earned my trust. read more

Great vintage frames. They do lenses too. Don't take insurance but they'll give you a receipt so you can do an out of network claim w your insurance. Great customer service!! If you're looking for something unique this is the place. Family owned for decades!! Support this small business. read more

Very honest business. Got my girlfriend her glasses here. Worked with us to make payments and make sure we had time to work with them. Her glasses are holding up great and she loves them. read more

If you're looking for the BEST customer service and craftsmanship when it comes to eyeglasses, then you will certainly find it at Gene Rogers Optical. I bought lenses for my glasses that are no longer being made. They were half rims that require polishing on the edges of the lenses. They provided excellent advice when helping me choose the lenses, and the final product was truly fabulous! They have my business forever and I HIGHLY recommend them to all! read more

I brought three pairs of my elderly mother's glasses in for repair this week and Gene Roger's Optical had them fixed within the day. Not only that, they also cleaned and adjusted them - they all look brand new! My sweet Mom is thrilled! It's not often you come across small business gems like this that take superb customer service so seriously. Gene Roger's does. I don't write reviews unless something impresses me, and this store is one that is super impressive! Thank you, Gene Rogers! read more

I have a pair of frames that are very delicate, and no longer manufactured for the folks that sold them to me. Consequently, when they need repair, it's really hard to find someone who has the parts and knows how to fix them. Gene managed to do both in about five minutes. I REALLY appreciate it--I love those frames. Also, when you go into the shop you will be greeted by a wiggly and smiley dog named Lucy--definitely a plus. She made my day :) read more

I love Gene Rogers Optical! A hidden gem in Austin. Not only is the selection unique and exquisite but they have excellent customer service as a family owned and operated business. Kyle went above and beyond when I tried to reorder a frame that broke. They no longer carried that model but he was able to track the last one from the manufacturer's warehouse! Not only that, but he noticed one of the lenses was worn but still covered under warranty so had that replaced too. I'm so happy with my glasses. Huge thank you to Kyle for the extra effort in helping me keep my look with the frames!! read more

I went into this place because of the positive Yelp reviews.. I'm glad I did because the customer service was 10 stars.I went in expecting to pay for the service to be done on My Versace sun Glasses that cost me about $390 dollars. I step on them while I was at and the frame was slightly bent.To my surprise they said they wouldn't charge me at all..Totally awesome, they have made a new customer .Great work.. read more

Gene Rogers Optical - Versace came out looking like new.. - Eyewear & Opticians Near Me - Austin, Texas

Professional and customer friendly service providing fashionable eyewear! A family run business where I've had my prescriptions filled for years. Gene Rodgers Optical has taken the extra steps to keeping his customers safe with high quality masks at the door and extra sanitizing of eyewear tried on by customers. I highly recommend this business. read more

Gene Rogers Optical - Eyewear -Gene Rogers Optical - Eyewear & Opticians Near Me - Austin, Texas

Gene Rogers Optical saved my life! My only pair of glasses was missing a nose pad one day and I was at a loss of what to do. I couldn't see clearly and didn't know where to buy the same nose pad, etc. So I walked into the shop. The gentleman at the counter took my glasses and replaced the missing nose pad with a pair of brand new, better ones! I asked how much I owed him and he replied, "You don't owe me anything! Just come back to see us sometime!!" At this day and age, such service is so rare. I understand many optical shops may provide the same service for free, but Gene Rogers Optical made my day! Only those with glasses understand how disorienting it is not being able to see. Thank you, read more

I actually stumbled across here some years back (2016?), when I was visiting from NYC. I was desperate for someone to adjust the frames I had been given with my Medicaid in nyc (basically, it was not the right type for my face and my severe myopia), and walked in with no appointment. He immediately adjusted my frames free of charge, made sure I was comfortable in them as much as I could be, and said to come back when I needed another adjustment. He also confirmed the type of frames I actually needed for my face type and heavy lenses, and I could tell he was appalled that anyone in their right mind would even give me the type I had (I basically have no nose bridge as well, and a wider face; the place in nyc basically got my plastic frames and widen them by force). I just wanted to say thank you for helping me, and giving me some suggestions on how to make it fit on my nose better, and the ear rash/irritation disappear. I plan on going back, now that I am an official Texan again. read more

I had sat on my only pair of glasses and was desperate, Kyle Rogers said he could fix them but he needed a day because of other customer requests ahead of mine. He was true to his word and wouldn't accept any payment! Truly old fashioned customer service, my glasses are as good as new, couldn't recommend them more! And great selection of frames! read more

Incredible service repairing my broken frames. Fixed my glasses and returned in perfect condition within a few minutes. Will be coming back again!! read more

Went to Gene Rogers Optical for the first time yesterday because I had squashed my glasses and bent both the hinges. I didn't think they could be repaired but he fixed them on the spot. Great selection of frames and friendly customer service. Mr. Rogers has more than 50 years of experience and is also a Vietnam vet, so don't forget to thank him for his service! I highly recommend Gene Rogers Optical! read more

I had been carrying my broken pair of glasses around for several months (wearing my 5 year old, out-of-date, wonky backups), hoping to find a place that would indeed repair them and not try to sell me an exam and a new pair of glasses. Finally, here it Austin, I decided to do some research and came across several places that seemingly offered repairs only. I didn't know what the cost was going to be, but for a $450 pair of glasses, I knew I'd rather repair them, than re-purchase them. The spot that they were broken at seemed to me, unrepairable. But, nothing ventured nothing gained. We walked in and were promptly greeted, the glasses looked over, and told that they might not be able to fix them, but that they would try. When we came back to pick them up, they had been repaired. And when we asked how much? We were told no charge, but to consider them when we needed new specs. Remember the service and professionalism of years past? Well, it still exists at this little shop! I have an entire family of glasses-wearers and we will be returning soon! read more

Highly recommend! I had the worst experience attempting to purchase a screw for a pair of Tory Burch sunglasses--I was repeatedly sent the wrong screws for weeks. I should have come seen Gene sooner, because he repaired my sunglasses within a few minutes, free of charge! I will 100% be back to buy new sunglasses or for future repairs. Thank you, Gene! read more

June 2023 -Thanks Gene Rogers Optical for my new pair of glasses! I've ordered many different frames over the years and have loved them all! Thanks Kyle for helping me get out of my comfort zone when choosing my frames this time! If you need glasses, make plans to go to Gene Rogers Optical. They'll take care of you!! read more

Rene was awesome, and helped me out in record time with two repairs on broken glasses. I was super pleased. The five star ratings are well deserved. I'm coming here next time I need a new pair. read more

I had a screw fall out of my zenni prescription sunglasses. The repair kit I bought didn't work, so I called this location to see how much it would cost to fix. Renee said to come in, and he fixed them for free! I perused the selection in the meantime, and they seemed to have a large selection of styles at varying prices (even a clearance section). I am extremely grateful he fixed my glasses that weren't even from the shop. Everyone seemed nice, too! read more

Very personal service. I came in with a good idea of the frames I wanted from Ray Ban and I was in and out in 15 minutes.

I'll never go anywhere else for lenses! This place has the best selection - I regularly get compliments on my frames! And they're so friendly and have always been super fast when I would pop in for repairs. read more

Gene Rogers is what I like to call a "crypto-stealth-hipster." Okay, I don't call Gene or anyone else that, but he - and his shop - are an absolute treasure trove of unexpected hip irony. You want frames that'll make you look like Elton John circa 1973? He's got 'em. You want frames that will make you look like your grandmother in the late 50's? Want some like she wore in the early 80's? Check and check. Which is odd, because Gene comes off as the most down-the-middle Texas good ol' boy imaginable. You just wouldn't think he'd be the kind of guy to have impeccable taste in eyewear that runs seamlessly from the retro and ironic to the current and tasteful. But apparently he is. I found a perfect pair of frames for a hundred bucks. A HUNDRED BUCKS, PEOPLE!!! The ones the stepdaughter picked out weren't a whole lot more, either. With lenses my new pair cost me about a half to a third of what I paid for the last ones at another trendy optical store. At those kinda prices this could turn me into a bit of an eyewear fiend... egads! read more

Gene Rogers Optical - Eyewear & Opticians Near Me - Austin, Texas

This place is P for perfect. I made an appointment to get my first pair of glasses ever. The eye-exam was one of the most precise exams I have ever experienced. The owner took all the time in the world to make sure that the correction I needed was just right. After the exam I spent about one more hour in the shop selecting frames (for both vision and readers). The selection of frames is large and the prices are reasonable. I was amazed how little money I spent for exactly what I needed. The customer service is over the top. I'm sorry that Yelp only gives 5 stars ... this is a 10 star place. I'll be back for any vision needs I have in the future. read more

I went here last week after trying to survive with my frames that I bought several years ago and being miserable. I couldn't decide on just one so I splurged big time and bought 2. He gave me great advice about the 20 or so glasses that I tried on. I had worn my contacts so I wouldn't buy some hideous frames sight unseen such as Costanza did. An amazing selection and I would recommend this place to anyone who is in need of some really cute frames. He was so nice and he gave me a discount which is really great because I had never in my life paid more that 100 bucks or so for frames or lenses. read more

Love these people. Fixed my mom's reading glasses with spare parts and wouldn't take a dime from us. All the places we tried closer to home tried to get my mom to buy a new frame and get a new Rx to boot. Gene Rogers is worth the ride. They are the best. read more

I highly recommend this warm, friendly, local, multigenerational, family-owned business. I truly enjoy introducing people to this Austin original; it's how I keep the Austin weird! For many years now, Gene and his family have been providing exceptional care and the most excellent collection of spectacles to me, my family, and friends. Even though each pair of glasses comes with a guarantee, I have never had to return for any repairs or replacements. Every pair of glasses I've purchased have elicited compliments from friends and complete strangers. I always carry around spare Gene Rogers Optical business cards to make sure people have the opportunity to experience the same selection, service, and savings I do; year after year. Give them a visit, you'll be happy you did! read more

I read the reviews here on about this wonderful optical store! Tempting me out from my office last week I went to Gene Roger's Optical for what was without a doubt my best experience at an optical shop ever. Not only did they have a great selection of classic designed glasses (without a lot of modern fluff frames that i'd never consider), Gene's wife was also very knowledgeable/helpful in finding a frame that fit my face. I felt very informed by all the options I could have (customizations to some frames were available) and a definite feeling of concern for trying to satisfy my desires in a pair of glasses. The personal service here was so top notch I doubt you'll be able to find that type of experience at any Genericus Optical store. My total bill ended up ~300 which I feel is extremely fair for the quality of glasses I ended up purchasing with lenses (I notice also there is a yelp special going on this month of April 2010). On top of the price, their lenses have a very good no-questions-asked 2 year warranty which is really nice added bonus. Scratching/poor UV coating was a huge problem of mine with my previous set of glasses and I was happy to hear I could receive some assurance for poor-quality/accidents. I honestly felt like there were a great variety of glasses while I looked through everything they had. Styles for every face, for every occasion formal, casual, outdoors. I was extremely tempted to buy a second pair of glasses for more lighthearted occasions! I can't wait to go pick up my pair this next week. Lastly, some EASY DIRECTIONS HOW TO GO HERE: This place is right by the Alamo Drafthouse down on Anderson. If you drive into where that theater is its right by the Madam Mam's. Can't miss it. read more

Gene Rogers Optical - Some lovely frames with personality - Eyewear & Opticians Near Me - Austin, Texas

Gene Rogers Optical is the place to go for trendy frames and excellent customer service. We have been coming here for several years and the service has always been above and beyond. read more

I took a tumble and bent the shaft of my glasses much worse than I felt comfortable trying to straighten myself. Gene straightened them out and didn't charge me (I bought them there, but maybe he wouldn't have anyway). Very friendly, locally owned. I'll be back when it's time for new glasses. Oh, yeah - In asking about frames for the future, I told him my view was blurry at the bottom edge of these. He said he knew exactly was I was talking about, and adjusted my glasses to fit closer at the bottom edge. That did the trick. It's great to deal with an experienced professional. read more

René is super helpful and super friendly! Went in to get my glasses straightened, and he helped me quickly and professionally. Not only was the service free of charge, but the process was really informative. I can't recommend this shop enough! Fantastic staff! read more

I usually have a hard time finding glasses, but Gene Rogers Optical had a fantastic variety and selection. Also, the costumer service was above and beyond anything I've ever experienced. They were knowledgeable, friendly and overall extremely helpful. Definitely check it out!. read more

How do I love thee... let me count the ways Happy to see me Laughed with me about my corgi eating my glasses Shared their own experiences Fixed my glasses in minutes Wait for it.... On the house!!!!! God is good read more

What an awesome service my glasses are great. I can see better with these glasses I've purchased many pairs of glasses before, these are the Best. Thank you! read more

I brought in sunglasses that had been "dog handled." The staff at Gene Rogers Optical replaced the arms and nose pieces for free!The glasses look and fit great, and I will be back to purchase my next pair of glasses. read more

They have great selection and love that they're family-owned. However, everytime I've called, I've found Shane to be a little rude/curt.

I was waiting for my husband who was in our dermatologist's office. I decided to walk around the shopping center we were in when I happened upon Gene Rogers Optical. The nose pad on my glasses had fallen off the previous night and we were planning to drive some distance to our eye physician's office when we were through at the dermatologist to have them fixed. I decided to go in and see if the optician could help me out. When I walked in, I looked around, but didn't immediately see anyone. I waited a few minutes, then started for the door. "You're not going to leave, are you?" said a voice from the back. "Not if someone is here", I replied. Then a very nice man appeared and offered to help me. He fixed both the nose pads on the glasses, polished them and handed them to me. I told him how much I appreciated his help and asked what the charge was. He was adamant that there was no charge as he was glad to be of help. I thanked him again, but then he said he would really appreciate it if I would write something on Yelp, so here I am. It is not my usual thing to do, but if this can help him by getting even one new customer, I would feel good, too. Esther H. read more