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Innovative Eyecare

3.8 (103 reviews)
Open 9:30 am - 6:00 pm

By appointment only

Services - Innovative Eyecare

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Innovative Eyecare Photos

Recommended Reviews - Innovative Eyecare

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Reviews With Photos

Bill with threat of collections.
Gina M.

I have been a loyal customer for 3-4 years, getting my contacts from them and going to regular appointments. I received a bill today (12/13) for an appointment in October for $40.00. I noticed this is the FIRST attempt they made to tell me I had this bill, yet they claimed if I didn't pay in 14 days they'd send me to collections. There's a note on the bill claiming they sent me an email. I searched for this email - never got it. Never received a call, text, or a bill in the mail. I have perfect credit. I called to pay the bill ASAP and was laughed off that "this keeps happening" as they were bought by a new company. I am not down with a threat to collections when 0 effort was made to inform me of this low outstanding balance, which I instantly paid in full. 0 good will gestures were done either to make this right. Unorganized, unprofessional and I won't be going back. Plenty of other eye doctors locally to choose from who have a better and accurate billing system in place.

The email from Acuvue stating that Innovative Eyecare is indeed a Clown Show! Get your popcorn kids!

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11 months ago

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John D.

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7 months ago

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9 months ago

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1 year ago

Not bad was way early, don't come early , test went quick , test were pretty easy , c

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Ask the Community - Innovative Eyecare

Review Highlights - Innovative Eyecare

Tekell who worked with me to get the best fitting progressive contacts that I have had in several years.

Mentioned in 7 reviews

Read more highlights

Look + See Vision Care - Storefront

Look + See Vision Care

(200 reviews)

$$

Bouldin Creek, 78704 (South Austin)

From check in with Chrissy , Eden and Casee to a great eye exam by Dr Vo to ordering our new fancy…read moreeye glasses and having Uni with us it was a 100% great experience. We're so Blessed to have Dr Vo in our lives. Thank you isn't enough. But Thank You

5 star appointment at my new eye doctor! I only wear glasses when I drive at night and when I'm on…read morethe computer, but I could tell it was getting harder to see. I was overdue for an eye doctor visit. I found Look + See by searching through my insurance and browsing the yelp reviews. This location is super convenient to me too. I scheduled my appointment online and filled out my paperwork in advance. The store is appointment only, so you ring the bell to enter. The showroom of glasses is a much bigger variety than I've seen other places. They have so many cool, unique, and artistic handmade frames. I loved browsing the glasses and sunglasses. These are one of a kind glasses you will not find anywhere else. The appointment was extremely thorough. I have never had virtual reality goggles on at an eye doctor! They definitely have the newest technology. I also had to pay for an image of my eyeball, which I was happy to do since I was interested. The doctor explained they can see things like high blood pressure based on the veins behind your eyeballs. My eyes were good to go! I got my updated prescription and paid for that eye photograph that wasn't covered by insurance. I decided to get my updated frames online so they'd be covered by my vision stipend toward frames since the ones in the store were all so much more. I would definitely get cool glasses here if I wore them all the time, but since they are mostly used when I am just by myself on the computer or driving, I decided to pass this time. Super easy and no added fees. Great customer service and friendly doctor. I plan on going back for my yearly check ups!

Lone Star Eye - This place has 130 five star reviews out of 132? Pretty impressive. I guess I'm the 131st good review. Nintendo while you're waiting.

Lone Star Eye

(201 reviews)

$$

Dr Packer was great and very thorough. The staff was engaging, kind and efficient. Loved the office…read moreand the frames they had available.

I'm extremely disappointed in my experience at Lone Star Eye. The star is for the desk person Grant…read morewho has genuinely been trying to help me, but who keeps running into rigid policies and lack of customer care at the company. In short, there have been multiple errors over many months, and I am not seeing LSE own and correct these errors in a reasonable way. I see from other reviews that errors and money grabs are a common theme here. (1) We discussed a specific contact lens Rx in the office, and then the wrong contacts lenses were ordered. When I attempted to reorder, it took months and multiple calls to receive the correct lenses. (2) When I went to fill my glasses Rx, I realized it was the wrong Rx. I called them to correct it, and they said since 60 days had passed, I would need to come back in and pay another $75. I was never even handed a copy of the Rx at the appointment, otherwise I would have realized the error on the spot, and we could have fixed it. They attempted to fix it by putting a random "Add" on the glasses, but I don't use reading glasses. I have asked them to own and correct this error, but they have dug in their heels on charging me another $75. I can't get a new - and correct - Rx for that elsewhere. Thankfully I noticed the error, and then the second error with the Add, or I would have been out hundreds of dollars on glasses I couldn't use.

Austin Eye - Our 2700 Bee Cave Road, Austin, TX 78746 (Westlake) office and ambulatory surgical center

Austin Eye

(185 reviews)

I've been a patient of Dr. Shannon Wong for a long time. He did my LASIK in October 2000, over 25…read moreyears ago, and premium lens replacement (due to cataracts) much more recently. And unless my memory is failing, his father (Dr. Mitchel Wong) treated my mother's cataracts in the 1980s. I have always been impressed by the state-of-the-art skills and equipment Austin Eye maintains. I'm also impressed that the Wongs have chosen to share their expertise by endowing an eye institute at the University of Texas at Austin. My most recent personal experience with Austin Eye was surgery for lens replacement. While some have derided the facility on Bee Caves Rd as factory-like, I would counter that with the fact that consistent good practices yield consistently good results. I felt well cared for throughout the process, and the results (my excellent recovery and visual acuity) speak for themselves. In the event there had been any problems, I was given Dr. Wong's direct cell number and email. The Austin Eye facility is beautiful, modern, and well-maintained. The same may be said of the older location along Jollyville Rd. I highly recommend Austin Eye for their expertise, state-of-the-art equipment set, and very positive and helpful office staff.

My expectations were exceeded in every way during all interactions, and the outcome is making a…read moresignificant difference in my life. I recommend highly this dedicated, professional, informative and cheerful group of individuals, starting with Hayden, the happy person who set my journey on a joyful course. He provided extensive information while answering every question. Dr. John Odette and the supportive post-op optometrists were exceptional, along with the entire staff who provided a definite feeling of security and peace of mind. Post-op eye drops were sent home with me which saved a trip to the pharmacy, giving caregivers a break. Please don't hesitate to see for yourself just how perfect and pleasant Austin Eye is. (My surgery was bilateral cataract removal with lens replacement, for the record.)

Innovative Eyecare - optometrists - Updated May 2026

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