This has been the worst optometry experience I have ever had. I made an eye appointment in May and was charged for getting my eyes examined for both contacts and glasses (when I didn't even get glasses). I also ordered contacts in May and was told they would take about 14 days. After that appointment I never heard back from anyone. I had to call multiple times just to get them to give me trials while I keep waiting for my contacts. I finally was able to get them to give me a different brand by July in just my left eye but they still have not gotten back to me about my right eye and we are now almost in September. They are very nice people, but the service is very unprofessional and I have never waited so long for contacts. I have also never been charged so much. I would absolutely NOT recommend this place, I think you can get much faster and better service without being charged so much. read more

The service at B Vo Vision is excellent. They're friendly and fast. Certainly recommend d them!

Great optical, front desk, and doctor! Would highly recommend to family and friends. Left with my new glasses feeling like my prescription was perfect. 10/10 read more

B Vo Vision - Optometrists Near Me - Austin, Texas

This was amazing! They are so nice and kind. Amazing staff can't wait to come back! Would 100% recommend.

Excellent service, the Dr was thorough and efficient for my appointment. Dr also didn't keep me waiting which I appreciated.

Lovely office space, friendly staff, and Dr. Vo is excellent. I have been going to BVo Vision for about 10 years. I have never been kept waiting. Even though it's quite a drive for me I would never consider going anyplace else for my eyes. read more

Love coming to B Vo Vision, from the moment you walk in to the moment you check out, it has been an amazing experience!

Been with vo on and off since I was 13. She gave me my first pair of glasses, then contacts for a decade. She is kind professional and administers a perfect and patient eye exam every time. I've had docs who were impatient and inaccurate, never Vo. She is like coming home; I know I am always cared for. Now my journey includes eye disease; she had great tips on managing it until a corrective surgery. Now my eyes look a little different, but my care is the same, superb and compassionate. I am with vo for life! read more

great service, front desk was really helpful and open to questions. most places ask me to hold for provider but receptionist was very helpful and sincere read more

I had high hopes for B Vo since they were very close to my home and my insurance plan was accepted by them. I won't be returning however because it was an overall bad experience. I went in for my exam on a Saturday and Dr Payne didn't seem too happy to be there. My exam seemed rushed and I even told Dr Payne the distance setting didn't seem right. I purchased my bi- focal glasses from Costco using the B Vo prescription and had to return to B Vo for a second examination because the distance prescription was wrong, and of course to Costco to get replacement glasses. A lot of time wasted. After all that hassle B Vo had the gall to bill me for more money 2 months after the fact. Big disappointment all the way around! Again, I won't be returning to B Vo and if you go, I hope your experience is better than mine. read more

I joined Dr. Vo's staff as an Optometric Attistant in September of 2018. It was a totally different vibe and atmosphere from the previous Ophthalmology position I had held. I loved it right away! The rest of the employees were great. Sure, it took some warming up, me being the new girl, but we all worked really well together. Dr. Vo has been my favorite Eye Doctor I've ever had the pleasure of working for (and I've worked with a lot). She's great with patients, has a savvy head for business and most of all treats her employees with respect and humor. I was sorry that due to COVID, I had to be let go. I'll never forget my time there or the people I shared my days with! Thanks, B. Vo Vision read more

See all

Dr. Vo is smart and the best in Austin! I'm glad ti have found her! I've been seeing her for over 15 years.

I've been wearing glasses for almost 8 years and I will never get my glasses anywhere else. I usually buy my glasses online because I don't like crowded areas and it feels like these places always rush you but I got a completely different experience here. I don't remember names but the gentleman who helped me order my glasses was very helpful and polite. read more

This review is for the eye glasses shop and not for Dr. Betty Vo. Dr. Vo is great but the shop is definition of incompetency. 7 days ago, following my eye exam, I needed new lenses. The shop checked out my existing frames and confirmed that , in the shop in person that they could do what I asked for. After 7 days, they called and told me they couldn't do my lenses. These "professionals" committed to something they could not do -which demonstrates how good (!) they are at what they do- . Moreover, it took them a whole 7 days to either figure it out or communicate with me... Incompetent at every level. We will continue to see Dr. Vo but we are done with the shop, as this is the second bad experience we had with the shop read more

Pre-lude: I came from a very bad experience with Westlake EyeCare on Bee Caves. They had convinced me that Dilation and Optos Photos was required in order to get an eye exam. From there, I was charged over $200 to return and back and forth with an uncomfortable prescription. Still to this day, a year later I do not have the right prescription from them. B Vo Vision was very professional, honest, quick and straight forward. They did encourage dilation, however I explain them that I have no history of glaucoma and I would like to opt out of it. They simply got the doctor's approval and I was good to go. I was trying out two brands of contacts and the ones I prefer they didn't have in stock, however they were fine with me calling them and telling them my preference instead of coming all the way back for another fitting. There was no pressure to purchase contacts or glasses right away. I felt that they were happy to allow me to make the decision that was best for me based on my insurance coverage. I ended up getting both contacts and glasses per the CORRECT prescription this time and everything is crystal clear and comfortable. Very pleased that I was able to handle everything all in one visit with now pushy sales people and sneaky charges. read more

All the staff were friendly, professional and efficient. Didn't have to wait long to get seen by Dr. Vo and was out within an hour. I highly recommend coming here for your vision needs. read more

This place gets zero stars and one especially big fat ZERO for Carlos. I went in with my old frames to get a new prescription filled with high index Hoya lenses. I picked up the order a few days later and being satisfied I decided to do the same with another set of frames that I had. when I came to pick up these frames they tried to pass off cheap lenses for the high index lenses that I payed a premium price. They also claimed that the lab had lost my old lenses which, conveniently for them did not allow for a direct comparison of what they were trying to pass off as my order. Having worn glasses for over four decades it's very easy to tell the difference between what they gave me and what I ordered, I requested they fix their attitude and send it back to the lab if necessary. Not having heard back. I called a week later and they said my glasses were ready for pick up I showed up, and they did absolutely nothing and once again tried to pass off these cheap lenses for the high-quality expensive lenses I ordered. I requested a call from the manager And a full refund if they were going to continue to play games. On my way back home which was 35 miles away in Wimberley I got a call stating that they would be willing to refund. Three 70 mile round-trip visits and I get my old frames back with not even the lenses that I walked in with my only regret is that I didn't get to take these charlatans to court and sue them under the deceptive trade act. Don't waste your time with these fools go somewhere else and spare yourself the frustration and anger that they excel at serving up to their customers. SCAMMERS AND SNAKE OIL SALESMAN! read more

I've been going to Dr Vo for years and the staff is so helpful and kind. Dr Vo always remembers that I am a Realtor and asks about my business. The office is very clean and the location is excellent. I used to buy my glasses at the discount eyewear stores but when I started using thier in house eye wear I will never go to another discount store again. My glasses have lasted many years, the quality is superior and they carry the name brand designer labels as well as many other less expensive ones. So you only have one stop. read more

I can not say enough good things about Dr Vo and her staff. They are very professional, super friendly and well organized. They have everything you need from contact Lens to fashion eye wear so you have a one stop shop. The glasses and sun glasses I have bought through the years are always top quality. I have not had any breakage or lens replacement Issues. Great connvient location at Mopac and Wm Cannon. read more

Went in to get my eyeglasses fixed when I was visiting from out of town. The girl at the front desk did not hesitate to help me and had my glasses fixed within minutes. Amazing customer service! read more

Dr Vo sees our family and is very sweet and thorough. She was able to see something on my daughter's exam that the prior guys missed. Pricing with insurance or without is reasonable. We've never faced long wait times and she's great with kids and adults. read more

Dr. Vo and her staff are always friendly and very helpful. They really take their time to make sure you are taken care of. I have been coming here for a couple years now and would highly recommend them to anyone. read more

Unfortunately, I had a terrible experience at B Vo Vision and would not recommend the clinic for an eye exam or contact lens fitting. After filing and "resolving" (more like arriving at an impasse) a complaint with B Vo Vision through the Better Business Bureau I've chalked my poor experience up to very poor communication and overall unprofessionalism and rudeness of the clinic's staff, namely the office manager Kara. Without going into much detail, I will say that you may have a great experience at B Vo Vision as long as you don't ask for a clear explanation of insurance benefits or billing, or question whether or not you want to purchase contacts through the clinic. If you begin to ask questions in order to get clarification, Kara may fire you as a patient and reinstate your insurance benefits without any of your input. I've never had a poorer experience with an eye doctor and I've been wearing corrective lenses for 20 years. Needless to say, I am currently looking for a new eye clinic that not only has a great eye doctor, but a staff who has better customer service skills. read more

Great place I have taken my kids and my family here for years, Dr. Vo is great, friendly and on time ! I have a major astigmatism in my left eye that other dr.s Could not fit. She has a great bedside manner! Her staff is friendly and efficient. Don't delay come in! read more

B Vo Vision - Optometrists Near Me - Austin, Texas

My mom and I have been patients of Dr. Vo for at least 6 years and have no worries with her taking care of our vision needs. Carlos is awesome and extremely helpful when you need an honest, candid opinion about frames and how they look. The inventory selection is extensive and can very easily range from inexpensive to higher end frames. You don't get your glasses in an hour but I'm perfectly fine with the slightly delayed gratification. read more

Dr. Vo is great and her staff is nice also. Dr. Vo does charity work around the world and is very personable. I like her new office, but the new location is too far South for me since I live downtown. read more

Horrible customer service. I've been going here for over 5 years and needed contacts for an upcoming trip and they will not even give me a week supply because I need a new eye exam. Which I don't have time for until AFTER my trip. My prescription has not changed in over two years. This is beyond rude. Sure shows their customer service SUCKS. Finding a new eye dr. read more

Dr. Vo is quick, personable, professional, and accurate with her work. She was great and I'll definitely be back, making her my primary Optometrist. Plus she wears some bomb ass perfume, she smelled awesome. Carlos had a vault amount of information when it came to my insurance and the cost of my visit. No confusion at all when speaking with him, he was clear, friendly, and wasn't pushy or irritated with all of my questions. (I had a lot) I didn't feel rushed at all when I was inquiring about my insurance. There was a female upfront with Carlos, (long dark hair, young) I'm not sure of her name but she was polite and hospitable. Bringing me a bottle of water when I arrived added a nice touch to the whole experience. Thank you, Dr. Vo! read more

We (2 adult, 2 tween) have been going to Dr. Vo for several years now and she has always provided the best care. We especially appreciate the time she takes to ensure we are getting the best diagnosis. She is knowledgeable about laser vision solutions as well. read more

The staff was very professional. They were committed to my total satisfaction through the the selection and adjustment process. They also worked with our insurance which made for a seamless turn-key experience. I wanted a frame that was not in stock. They had samples of it and other similar styles there in a few days. I didn't ask them to order the other frames, but they did anyway to provide me additional choices. The staff took their time to provide quality service. I was obviously impressed. I also think it's great that the optometrist (Dr. Vo) volunteers in Africa, helping people who can't afford glasses. Great Company! read more

I just saw Dr. Bo and she was great. Fast, nice and smart. Nice staff as well. Fairly priced too! Highly recommend!

4 years ago I posted my 5 star review and I wish i could give her 6 stars now. Dr. Vo is always professional and watches over the health of our eyes. I'm one of those freaks whose vision keeps getting better each year. Dr. Vo has been able to pare down prescription seamlessly. read more

I have been coming here 3 years. Dr. Vo gives a thorough exam and has you come back for another quick exam to make sure the contacts are working for you. Most places don't. She also assured me what another Dr. had diagnosed as a issue was nothing to worry about. Completely normal. The staff also checked to see if the contacts qualified for a manufacturer rebate. Dr. Vo always remembers me even though I see her only once a year. Pretty impressive. She is nice and professional too! read more

Dr. Vo is the reason I haven't been to an eye doctor in five years. She was extremely rude and condescending, and kept giving huge, exaggerated sighs during my examination. She raised her voice, almost yelling at me that my answers weren't "consistent" and that I needed to "pay attention and focus" because I was basically wasting her time, even though she had only been in the room with me less than ten minutes and the waiting room was empty. I felt horrible and embarrassed, as I was answering her questions honestly and to the best of my ability. I guess I finally started answering correctly, because a few minutes later (and after one more loud sigh), she hastily turned off everything and left the room abruptly. She came back a little later and threw a RX for contacts down on my lap saying, still obviously irritated, that my vision was borderline needing any correction, so I could "either use these or not"....and then left for the final time without another word. I'm giving two stars only because the people at the front desk were amazing and friendly, and the woman who helped me practice putting contacts in for the first time, was extremely patient and kind. read more

I have been seeing Dr. Vo for a very long time! She's fabulous!!! She carries many styles of eyeglasses and works to find you contacts that for you correctly. You're not just another patient to her when you're seen. read more

I tried to make an appointment and all staff, including the doctor just seemed to be rude. I was referred to this place but apparently they treat certain people different. Can not believe the poor customer service read more

Our family of three all wears glasses, with the adults having worn corrective lenses since early teens and our daughter getting her first pair at 10. So we know a lot about what makes a good eye doctor, and what doesn't. While it's possible in this day and age to get a quick eye appointment and take care of everything else yourself, Dr. Vo and her staff believe in the opposite approach: personalized attention that defines the word "care." From Dr. Vo's friendly demeanor to her staff's courteous professionalism, B Vo Vision is a standout among eye care practitioners. I cannot recommend the office highly enough. read more

We went to B Vo vision to get new glasses for my wife. TL;DR: Glasses were badly fit, initially refused to fix. Eventually sent back to re-fit lenses, but problem was not fixed. Avoid B Vo. We were initially told it would take 3-7 days. After 2 weeks we called to check status and were told: "I don't know where you glasses are. I'm the only person in the store right now, so I don't have time to deal with this right now. Just call back later." When the glasses were finally done they were the right frames and the right prescription, but the fit of the lenses was very bad. One lens was so loose that the frames creak loudly anytime they are taken on or off. These are brand new, thick-rimmed, Ray-Ban frames. Actually, we had identical frames before and had no issues whatsoever from our previous Optometrist (in Houston). That is why we picked these specific frames for the new glasses When we brought this up, B Vo blamed us for ordering cheap frames and cheap lenses even though our total bill was $100 HIGHER than the identical glasses we purchased before. Not to mention, we ordered the lenses and coatings that B Vo recommended! We didn't cheap out on anything. They told us this would be the best, and we believed them. In the end they refused to do any kind of refitting or repair to the frames, so we left the store. We left the glasses there, so that they could not claim we accepted them as-is. UPDATE: I went back after all of that mess before in order to get a refund. Whoever was in the store at the time told us they had already sent the frames back to the factory to be re-fit to fix the issue, at no additional cost. UPDATE (again): We got the glasses back after the re-fit, and they still have the exact same issue. I'm not going to keep dealing with this business, since they obviously do not care about the quality of their work. I cannot comment on the Doctor's work herself (as far as I know her medical skills are excellent), but we had very bad experience with the quality of work and customer service at B Vo. read more

I am a new patient to Dr. Vo's office. A co-worker referred me to this practice, and I absolutely love it. The staff and Dr. Vo are professional, friendly and are committed to ensuring your happiness with your vision/products. read more

Love Dr. Vo. She never overcharges me, my vision is the worst but yet I only pay 100 for a year of contacts. Can we say awesome. I bring my son, will start bring my daughter. Love...Love the pricing. thanks Dr. Vo read more