I had my eye exam appointment yesterday --my first time visiting this clinic--and I can only say…read morethat I had a wonderful experience. I was treated with kindness all the time. The assistant and Dr. Raymond Carneglia explained everything regarding my results. I arrived 5 minutes late and left the clinic about 20 minutes later. Easy, fast and great.

$268.00 for a contact lens exam…read more That is not a medical bill. That is a ransom note written in optometry ink. Two hundred and sixty-five dollars to look into my skull windows and tell me what shape of plastic disc belongs on my eyeballs. I did not walk into your office expecting a luxury spa treatment for my corneas. I expected a routine contact lens exam -- the same basic exercise I have had before, including through this same business, at roughly a quarter of the price. So when the bill came back at $268, I had the distinct feeling of being mugged in broad daylight by a phoropter. If this exam was going to cost $268, that number should have been made clear before the appointment began. Not whispered through paperwork. Not hidden in a fog of billing codes. Not revealed at the end like the final twist in a bad carnival scam. It should have been stated plainly, directly, and unmistakably: "Before we begin, this contact lens exam will cost $268." Had I heard that sentence, I would have stood up, thanked everyone for their time, and walked directly out the door in search of a business operating somewhere closer to reality. This charge is outrageous. It is excessive, poorly disclosed, and completely unacceptable. No reasonable person would expect a routine contact lens exam to cost $268 unless that price was made brutally clear in advance. I am asking you to review this charge and provide a fair adjustment or refund. And I want to be very clear about what happens if this is brushed off. I will not slink away quietly and absorb this nonsense like a beaten insurance animal. I will share an accurate account of this experience everywhere people look before choosing an eye care provider -- Google, Yelp, Facebook, LinkedIn, neighborhood groups, local forums, and any other digital town square where people still value being warned before they are financially body-slammed over an eye exam. Call it social media shaming if you want. I call it consumer hygiene. I will not lie. I will not exaggerate. I will not invent a single detail. I will simply tell people the truth: I was charged $268 for a contact lens exam, the price was not made clear enough before the appointment, my prior exam through the same business was roughly a quarter of that amount, and I would never have agreed to proceed had I known the cost. This is exactly the kind of customer experience that deserves sunlight, noise, and a long paper trail. Review the charge. Correct it. Explain how a contact lens exam became a $268 ambush.

Excelled doctors and opticians that spent so much time with explaining everything to me. The staff…read moreat the front desk were wonderful as well. Just moved to Austin and finding new doctors can be daunting but I felt right at home here.

**Updated Review** I…read morehave been a patient here for many years back when it was Lone Star Eye, but since the transition to MyEyeDr., the service has completely plummeted. I had my annual eye exam here on July 9 and placed my contact lens order right there in the office. During that visit, I explicitly told the staff that I needed these lenses before an upcoming business trip. It has now been nearly three weeks, and my order was completely lost in transit. What makes this unacceptable is that nobody bothered to notify me. I only found out after repeatedly calling the office myself to chase down updates. They appear to only have one or two people staffed at the front desk, which is clearly causing a massive administrative bottleneck. I do not know if the issue is a lack of training or a total breakdown in their new corporate systems, but leaving a long-term patient stranded without vital corrective lenses right before a work trip is a massive failure. If you value communication, reliable ordering, and basic customer service, look elsewhere in Austin. The current management is dropping the ball.

I have had 20/20 vision my whole life and then about two years ago, I started using +1.0 readers in…read moredark/dimly lit areas as well as for reading fine print. I have zero experience with glasses and contacts so I did not know where to go and chose Texan Eye Care where I felt they did a thorough job. Needing a checkup a year later, I started reading reviews and Look+See had the highest ratings on Yelp and Google in the '04 area, plus I live right around the corner, so it was a no brainer. I thought Texan Eye care did a thorough job, but Look+See exceeded my expectations. Being equipped with the latest technology, they conducted several eye scans as well as eye tests and I felt comfortable with every member I engaged with. Dr. Bailey was easy to talk to and I appreciated that he talked to me in layman's terms. Thankfully, I do not need more than prescription readers so I purchased a very stylish and affordable pair from their clinic and I'm actually looking forward to wearing them.

During my eye exam with Dr. Tammy Vo, I mentioned to her that I was using natural chamomile eye…read moredrops. As soon as I said this, the doctor tried to hold back her laughter, then turned to her assistant and shared a mocking laugh about the drops. In that exact moment, I knew I had chosen the wrong provider. I expect to be treated with respect and professionalism, regardless of whether a provider agrees with my choices.

Visiting Dr. Tran has improved my life ten-fold. Going in, I knew I had a condition where my eyes…read moredon't work together which causes annoying headaches after a long day of working at a screen. I was told by a previous doctor that vision therapy classes were the only way to help my condition and I did not have great success keeping frequent appointments that were expensive and didn't really work for me. I was blown away when Dr. Tran not only knew exactly what condition I had (convergence insufficiency), but told me about a new technology in glasses that could help me INSTANTLY with no classes. She got me fitted for Neurolens glasses and I will never go back to anything else. These glasses have prism technology that focuses both eyes on the same point so that they can work together - no more losing my place every time I look from one screen to the other. No more re-reading paragraphs in books because I lose my place every 2 minutes. And most importantly - I've had these glasses for over a year and NO MORE HEADACHES after working at my computer all day! I do research and data analysis for a living so being able to sit and read at my computer is a must. My only complaint is that now I get fewer steps in because I can sit and focus on my work and don't feel the urge to get up 100 times (yes vision issues can share a lot of the same symptoms as ADHD and for some reason we do zero vision testing in schools - just eye sight - I have 20/20 corrected eyesight in each eye, but my vision issue -eyes not working together- would have never been picked up in a routine eye exam). Sadly, like many things that work and actually make us feel better - insurance does not yet cover effective treatment for vision issues like convergence insufficiency to include Neurolens. However, these glasses were worth every penny. HSA money can also be used to cover these, which is incredibly helpful. I am eternally grateful to have met Dr. Tran. I've never met anyone more knowledgeable on vision issues and she is 100% the kindest doctor. She never appears to be in a rush and actually listens to what you say. She takes the time to explain everything, which a nerd like me appreciates. I am so thankful that she chooses to work in a practice that can offer Neurolens and that she made this technology available to me. Game changer!

My husband and I go to this eye care place bc we feel listened to and cared for by Dr Park. It's…read moreprobably best to use the past tense now. The last time I visited I had a different doctor whose last name was Tran. She had great Google reviews but my experience with her told me a different story. She came across as she wanted to get rid of us and had very poor communication skills including listening or delivering messages. Very impatient, disrespectful, and rude. Just plain unprofessional. This place lost the two customers on that day.

I cannot express fully how amazing this optometrist office is!…read moreFrom scheduling and on is A+. I wish I could give ten stars. Dr. Shah is absolutely fantastic. Extremely thorough and caring. She takes the time to explain everything and address concerns. They use state-of-the-art testing systems that are so futuristic and accurate. I love technology. I seriously have never had an eye exam like this before. The technician (Alejandra) who assisted was professional, kind, and caring just like Dr. Shah. The front end staff are phenomenal. Shoutout to Amy and Comet at the front desk. The office manager, Rubi is so sweet and her customer service is excellent. Speaking of excellent customer service, April is stellar! She helped me with insurance processing, picking out just the right frames, and getting me all the bells and whistles without any hardcore upselling (I despise going to places for an eye exam where they make you feel almost forced to buy frames from them). I've never felt more at home or been out more at ease. I had some concerns about my right eye and Dr. S. astounded me with her knowledge and again, care. I'm looking forward to seeing everyone again when my new glasses arrive.

Dr. Shah is truly amazing! She is extremely smart, thorough, and takes her time to explain things…read moreto you in language you can understand. The administrative staff is also on point. I highly recommend this practice.

I am a long time client of the Austin Eye Center. I see Dr. Ashley Deese for annual check-ups and I…read morerecently had some special concerns that she addressed. She is very capable. Tech person Haley is also very good. Facility is very modern and impressive. Front desk is good. Efficiently run. Recommended.

I've been a patient of Dr. Shannon Wong for a long time. He did my LASIK in October 2000, over 25…read moreyears ago, and premium lens replacement (due to cataracts) much more recently. And unless my memory is failing, his father (Dr. Mitchel Wong) treated my mother's cataracts in the 1980s. I have always been impressed by the state-of-the-art skills and equipment Austin Eye maintains. I'm also impressed that the Wongs have chosen to share their expertise by endowing an eye institute at the University of Texas at Austin. My most recent personal experience with Austin Eye was surgery for lens replacement. While some have derided the facility on Bee Caves Rd as factory-like, I would counter that with the fact that consistent good practices yield consistently good results. I felt well cared for throughout the process, and the results (my excellent recovery and visual acuity) speak for themselves. In the event there had been any problems, I was given Dr. Wong's direct cell number and email. The Austin Eye facility is beautiful, modern, and well-maintained. The same may be said of the older location along Jollyville Rd. I highly recommend Austin Eye for their expertise, state-of-the-art equipment set, and very positive and helpful office staff.

I was sent to optique by "Warby Parker", another favorite eyewear destination! They don't have eye…read moreexams so they sent me to "Optique" High they said had very good reviews . I made an appt. in a couple of days and the team was so nice and lively to work with. I appreciate all of the state of the art equipment they had to check my changing vision. Afterwards it was manually checked by the Dr S. Who was so informative! She sent t Me to a retinal specialist who will check my retina health further. I had such a good experience that I brought my old fav eyewear to get updated with progressives, transitions, plain readers and with tint. Boy did I run up a Bill$$! After I donated 2 of my old prescription glasses to them, (getting sent to third world countries to assist in ppls who can't afford new lens) I then treated my self to a new frame and a plain pair or sunglasses . I am stoked that my eyewear will be updated and I'll have plenty for styles old and new to be whatever character I choose for that day ! Thank you Optique for being so accommodating! You are worth every penny I invested in my eyewear and prescriptions ! Best Anw

I have been going to Optique for years. I loved it when Amy was there she would always work hard…read moreto keep my price down. I recently went there only to find out new management. They charged me $1245.00 with insurance for a new pair of frames, lenses, and computer lenses for frames I already had. That manager took 1 1/2 hrs to input my prescription. I think he screwed the price and the prescription. Then I pick them up and I see better out of my old glasses than the expensive ones. Now, I have to go pick the glasses up make an appointment with my eye Dr. and then take them back. This has been a bunch of time and gas....oh and by the way I asked for my money back to go elsewhere...NOPE. DO NOT EVER GO THERE WITH THIS NEW MANAGEMENT, he's an ass.

I was on my first vacation in years when I sustained a very painful (imagine an ice pick stabbing…read morenon-stop) and potentially dangerous recurring injury and infection in my eye. Map apps showed me I was staying just a few blocks from an optical shop downtown, so I headed over, but with little hope that I'd find a doctor there, or be seen that day. I started looking into early flights home. When I walked in, I found a caring, professional and efficient operation where my case was immediately prioritized by friendly and comforting staff, who scheduled me to be seen right away. And when I met the ophthalmologist, I understood that this office culture comes from the top. The doctor listened to my concerns, looked at my eye, and assessed my condition, all with a calm and friendly manner that put me at ease, despite my extreme pain and anxiety. She assured me that I could treat my problems without abandoning my vacation, gave me the equipment and prescription I needed to heal, and made herself available to check on my progress nearly daily for the remainder of my trip. And I made very good progress under her care; my pain was manageable by Day 2 and my injury nearly fully healed by the time I went home. If I lived in the Austin area, I would trust my eyes to no one else.

I was visiting in Austin recently and had a problem with a pair of prescription sunglasses . They…read morewere the only ones I had for the trip and I really needed to get them fixed. I walked into this store, told them my sad story, and they took care of me so graciously and selflessly that I could not believe it. They wouldn't even accept any payment for their effort. They carry a top line of frames and they have their own professional eye care staff right there on site. If you're downtown in Austin, and you need their kind of service, you can't go wrong by stopping in here. I hope that I can return someday and find some reason to give them some business.

After nearly two decades, this is STILL the absolute highlight of my yearly health routine--and…read morehonestly, it just keeps getting better. This place is truly something special. From the moment you walk in, it feels elevated, polished, and genuinely luxurious in a way that's hard to find. Jan and Joseph are the heart and soul of the experience--consistently incredible, warm, attentive, and just on another level when it comes to care and expertise. They make you feel valued every single visit. Dr. Patel is simply exceptional. The level of detail, professionalism, and trust is unmatched. The entire team delivers a rare combination of high-end service and personal touch that makes this practice stand out as completely unique. If you're looking for premium, top-tier eye care that feels both luxurious and genuinely caring--this is it. I recommend them to absolutely everyone.

They are all great both the eye practice and the optical shop. Dr. Tekell is a great and is very…read morethorough, listens, and has a wonderful manner with people. I got my first progressives (bifocals) and it's like AAAAH my eyes don't strain, and thanks to Tony, I look fabulous. You will be seeing clearly, looking good and feeling great on the inside. Great Humans all around

I've always liked Warby Parker for their stylish, affordable glasses and their social mission: For…read moreevery pair sold, they distribute a pair to someone in need, with over 20 million pairs given to date. It's a win, win! Most of their frames are only $95, including lenses. Others go up to &175, which is still affordable. Today I went in for my yearly eye exam and to pick out a new pair of glasses. They took me right on time and gave me the eye exam, which was covered under my insurance. The optician was friendly and personable. Unfortunately, the note in my insurance said that I had already used my eyeglass allowance.and was not eligible for a new pair until December. This was a problem with my insurance, and they urged me to call for resolution. So this time I did not choose a new pair, which is always a daunting task to choose from their wide variety of attractive frames. In the past, they've had a lot of patience helping me decide. I took advantage of their fun Photo Booth, which takes 3 shots against a colorful background. Warby Parker is always a pleasant shopping experience. Their eyewear consultants are always helpful, assisting in picking out frames; I'm usually very indecisive and need their expert guidance in choosing the best look. Before I left, Nadia the salesperson offered to clean my glasses (which really needed it!), and they tightened the frames. So I felt like I had a new pair of glasses!

The good: you can get a last minute appointment pretty easily. I booked an 11:45am Saturday morning…read moreappointment at 6:30am the same day. The bad: customer service. They don't greet you or direct you to anywhere. You go to information, they look at you, don't respond, and actually go help others. So, the reviews criticizing Warby Parker are correct. The optometrist was nice and did her job. They schedule you an appointment for next year. I like that you get a digital copy of your prescription which because of exorbitant prices I took the rx elsewhere. It's not a bad location, easy to get to. I still think Austin did us dirty by charging for parking in SoCo. Not Warby Parker's fault thought.