1 STAR -- "High-End" in Name Only
I rarely take the time to write a negative review, but what happened at this restaurant on August 23, 2026, at approximately 6:00 PM was so poorly handled that it deserves to be addressed.
My cousin and our mutual friends traveled from Canada to Dallas for a girls' getaway. They chose this establishment expecting the level of service, professionalism, and hospitality one would reasonably associate with a high-end restaurant.
Instead, they experienced an embarrassing display of poor communication and management.
According to the guests who were actually there, they were instructed by the manager/supervisor assigned downstairs to go upstairs and take their seats at a designated table. They followed those instructions exactly. Then, after they had been seated for some time, the manager assigned to the upper level told them to go downstairs.
Customers followed the instructions given to them by your own management, only to be redirected afterward because your staff apparently failed to communicate with one another.
This is not the customers' mistake. This is a management failure.
A restaurant operating at a high-end level should have a coordinated system between its upstairs and downstairs staff. Managers should know where guests are supposed to be seated, and employees should communicate with one another before directing customers around the restaurant.
Instead, these guests were placed in an uncomfortable and humiliating situation because of an internal breakdown that should never have reached them.
And I have one very simple question for management:
Were you aware of how your guests were being treated that evening?
Because if you were aware, that is deeply concerning. And if you were not aware, that is equally concerning.
Guests should never be made to feel as though they are the problem when they are simply following instructions from your own employees.
To make matters worse, the food failed to justify the restaurant's supposed reputation. The chicken was excessively salty and disappointing. When the service is disorganized and the food is substandard, there is very little left to justify the "high-end" label.
A high-end restaurant is not defined by its décor, menu prices, or image. It is defined by consistency, attention to detail, communication, professionalism, and the way it treats its guests.
Unfortunately, none of those qualities were evident in this experience.
These guests traveled from Canada to enjoy Dallas and celebrate together. Instead of leaving with a memorable dining experience for the right reasons, they were left feeling embarrassed and humiliated.
That is not hospitality. That is poor management.
If management is serious about maintaining a high-end reputation, I strongly suggest reviewing what happened that evening, speaking with the employees involved, and asking why a simple seating matter was allowed to become such an unpleasant experience for paying customers.
You cannot advertise yourself as high-end while delivering low-end communication, poor coordination, and disappointing food.
For this experience, I would give ZERO stars if the rating system allowed it.
One star is already more generous than this experience deserves.
I'm sorry, but a restaurant charging high-end prices should be held to high-end standards. On August 23, those standards were nowhere to be found. read more