My experience at this Micro Center started off very rough. However, after getting in contact with the department manager he did everything in his power to turn my experience around, and did an outstanding job. He refunded my payment and even replaced my laptop with a brand new one due to all of the inconvenience. They've certainly won me back as a customer. read more

Absolutely horrible. Had to bring in my computer 3 times just to get them to do what I originally asked, and it still wasn't done. I swear whoever does the repairs can't read. Will never go there again read more

I truly hope others have had a better experience than me. I was directed to email a micro center employee to help talk about my issue. This resulted in a re-direct to another employee who asked me to call them. I've tried to reach out multiple times by telephone and then left a message, but no response. Just disappointed with the process. read more

Great service, lowest prices around. I got the gaming laptop I wanted and they actually knew what they were talking about!

I cannot rate their computer repair technicians highly enough. I had been taking my laptop to geek squad for over 3 years for one single problem, roughly 500$ later I got fed up with the lack of results and took it to micro center. A few days later they thought they fixed the problem, it turns out they didn't but when I brought it back the second time they took it VERY seriously. A technician came out to personally ask me about the problem, and the same technician has seen the process through. He has kept me up to date with phone calls and has been very generous with giving me a refund for the original work. Not to mention initial diagnostics here are only 40$. Compared to the 200 for a year long geek squad membership? This place is absolutely INCREDIBLE. I took my laptop here shortly after my desktop and things have still been going very well! read more

This was my first time here. They had an open box ipad mini and it was dinged. It was only $17 off normal price. I asked the manager if they could do any more and he took another $40 off. Merry Christmas! The staff was friendly and they had the best prices around. I will certainly be back. read more

I went to Micro Center on Friday to look for a laptop. The entire time I would watch staff approach other customers (99% male) and ask if they had questions. I kept waiting for someone to come up to me. I even looked for someone and stood near them when they were talking to other customers. As soon as they were done I would say excuse me and they ignored me. Then an employee was standing across from me and my girlfriend. We were saying I don't know maybe someone could answer these questions. We were talking loudly. I asked if he could unlock the computer and we had questions. So, he unlocks and answers one question and leaves. I saw them all talking to customers and asking questions ensuring they were all answered but with us we were just ignored. I was in the store for at least 40 minutes. Then an employee was near us at the same time I was saying I think we are invisible no one wants to help us. He looked at me and walked away. I tried to be understanding thinking maybe he didn't hear me maybe I'm really invisible today. Nope!! They just didn't want my business. We ended up at a Best Buy the next day to buy a laptop. Guess what? The associate walked right up to us and asked if we had questions. No waiting, no hovering to get someone's attention. No need to walk the store looking for someone to help me. NEVER going to Micro Center again! They are awful. I could guess why they chose to ignore us but I don't want to assume all of the men working there are sexist but honestly when you see them conversing with men and having real conversations about computers and then I'm the woman who is ignored. I do jump to that conclusion. read more

I ordered an LCD online and chose in-store pickup. Online it showed that it was in-stock. 15 mins later they send me an email saying that it was out of stock. So I stop by the store to see what they have in-stock. After 5 mins of looking through the LCDs they had, I found the exact same LCD I saw online that they said was out of stock. The price at the store was also $25 higher than their online price. I think either the employees there are lazy and didn't look for the LCD or they did not want to sell me the LCD for $25 less. Either way that is just bad service. read more

The product knowledge and service I received at Microcenter was excellent. I bought a laptop that seems to have been a lemon. Microcenter stood behind what it sold. Patrick Caffarella in the service center was patient, helpful, and inspired trust. When it became clear there was something wrong with this particular unit, manager David Bruno took care of the whole issue. Yes, I recommend this store. read more

Really excellent experience with Micro Center during my recent computer crisis. Laptop crashed in the middle of some major deadlines, and I needed a computer FAST. Having never made an in-store purchase for a laptop before, I was heading to Best Buy when a computer repair dude friend of mine steered me to MC. He even found a computer to best suit me using MC's website. When I arrived, a manager brought me over to Eduardo, who located the laptop I needed and patiently answered my myriad other questions. He also helped me around the store with the other equipment I required. His manager, Eddie, even came over to ensure Eduardo's service was to my satisfaction. I have since returned several times and have had wonderful service each time. Donald helped me find the right printer and cartridges for my needs, and I wish I could remember the name of the guy in the Apple department who helped me with my iPod purchase, but he was great too. MC even called a cab for me when I realized I wasn't going to get the printer on a bus (why I thought could in the first place beyond me), and one of the employees who just happened to be leaving for the day made sure I met my cab in front of the store. When I later compared the price of my laptop to those at other stores, I found MC's price was more than reasonable, and I had no hassle when returning an item (although I have to say they could use an extra body or two in the returns/service department -- people were waiting an incredibly long time for their turn in line). Micro Center has a customer for life. read more

My boyfriend was in the midst of building his own computer and needed a motherboard. He showed Orlando exactly what he wanted, Orlando retrieved it immediately and told us the check out procedure. So quick and easy! Great experience. read more

Poor customer service @ this location. I brought in 3 laptops for service a month ago and have not heard back from the service department on when I can expect them. I'm so fed up that I'm just going to go and get my laptops and take them to a competitor. read more

Slowest lines ever 30 minutes in line just to pick up my laptap that the warranty i purchased off them doesnt cover the battery what a joke they really need to hire more people in the repair and returns dep read more

I brought my computer in for service because the fan was constantly running high and asked them to run bios. They had a 3 day bench time, but didn't get to my computer until the 4th day and didn't call me (even though I called every day to check). They said the tests showed everything was normal. My computer fan was still running high after my $69 repair so my neighbor ran the bios which fixed the problem. Micro Center Sucks! read more

After walking around the store with my computer in hand i finally found someone. They seemed knowledgeable but when I got the product home it didn't fit. the cord was too long. So i had to go back to the store and try again. I went to take back the $11 item and didn't bring my receipt because the cashier said it was saved automatically (which I thought was uber cool) to be stopped at the return desk for 15 minutes because they couldn't find my receipt. All in all it took me 2 trips and a little over 2 hours to pick up a power source for my computer. it should have been 15 minutes. read more

I was pretty happy when I left micro center after buying a universal power cord for my old Dell laptop. It was a lot more affordable than the ones Dell sells on their website. also the people in tech support were very nice as well. I will be using microcenter for my computer needs in the future because the staff is also friendly and helpful. read more

I spent thousands of dollars in Micro Center because I was initially impressed with them. However, my experience has gone down hill. Their sales people don't take the time to find out what customers really need and help them. In my case, this has resulted in a lot of wasted time and unnecessary trips to the store. Their customer service is superficially good, but looking deeper, it's barely adequate. For example, where does politeness get you when you have to phone three times in a row because you're disconnected, and then transferred to a recorded message stating you've dialed the wrong number? (This actually happened!) I'm fed up. I won't shop at Micro Center any more. read more

I use to think the world of this place. I am very disappointed that they forgot how to answer the phone when customers call. The people are brilliant that work there. They should design a robot that can answer idiot questions from clueless computer users like me. read more

Great store if you know what you want or researched ahead of time. If you're going here to browse or to get a lot of handholding then you're in for some pain. I'm in technology and build PCs for my family for fun. I walk in and can always get help quite easy. I think they can tell that I'm not going to take up their afternoon. They have most reasonable products: a lot of low end (cheapo) up to mid-priced. Not so much the high end of the various products. I guess those are bought online these days. Good selection of desktops, laptops, printers, and parts, parts, parts. TVs and A/V parts like cables and harnesses. They used to have a lot of gamer supplies but that seems to be replaced by motherboard hacker supplies. Long ago they used to even sell books. Now only a few and a few magazines. To round things out they have ethernet cables, usb related products and blank media. I have never used their repair department but friends have and they were ok as long as you are clear, ask for status and don't expect 24 hour turn around. The variety of stock far outstrips stores like Best Buy or Target. read more

I have missed MicroCenter since I moved from Boston to San Francisco. This place is like CompUSA should be. If you ask someone a question, they tend to know something about computers and don't make you regret you bothered asking for help. Some people dig Fry's, but that's always leaved me nonplussed. Here I get what I need and at a decent price. read more

The one thing i've always liked about microcenter is that they don't hire morons. Everyone that works there knows their department and the products that they sell inside and out. While the service may seem slow, it's only because they're too busy giving someone else great service! If you can wait a minute for one of their great sales associates, it's worth the trip. read more

Wow...what a clusterf$*%! I can't knock MicroCenter for selection or competitive pricing, but the service is positively attrocious. I could not reach a "live" person when I called the main phone number, the customer service number, or the tech number. I walked past two Micro Center employees smoking in front of the enterance as I walked inside, saw a line of customers wrapped around the cash wrap and one (1) cashier. I watched another customer approach a group of employees and watched them all walk away as the customer began to ask her question. The store is laid out nicely and aisles are clearly marked, selection is massive, and the prices are competitive. However, MicroCenter on Elston/Logan is an example of great product coupled with terrible service make for a "Going Out Of Business" sale emminent. read more

second time I've taken my PC to be "repaired" i say that because i was willing to pay to have them install windows took 3 days????? 3 days to install updates.. what speed internet they have i will never know.. ill go else where for this service next time. read more

well, they *kinda* redeemed themselves in the end... it just really irks me that to get treated fairly in this world you have to raise some hell. employees of this micro center will confidently tell you that there's no restocking fee. but of course that's not the whole truth. that's only true if: 1) you have a gift receipt AND 2) you exchange it for store credit. yes, i do understand why it is necessary for a business to have a restocking fee policy. so just be godamn upfront with your customers and tell them what you really mean- that if they want to return the item they will lose 15% of what they paid. on top of that BS, Sales Guy gave us some shady advice on what to do with the sub-par device he sold us. instead of fitting us with the appropriate product (something EASY TO USE that would perform the functions we requested), he sold us something less and told us to hack it (in so many words). in the end, we were able to return it with no restocking fee (hence the TWO stars), but not without several trips to the store and a lot of grief. i shant return. read more

I brought my MacBook in for them to replace the HD bracket. They were very professional and courteous in person and the service and quality of the repair was great. When I brought my computer to the store, they were extremely busy and they handled some "difficult" (I use the term conservatively) customers with poise. Great place to fix your comp. read more

Marginally better experience this time. I do computer repair and IT side jobs in my free time, I usually try to buy what I need in the suburbs during the work week (my full-time job is still out there) but I was called during the weekend. I first tried my local Best Buy but unfortunately they were out of what I needed; I also tried Target and they too did not carry the product that was necessary to complete this job. So I bit my tongue and drove up to Elston Avenue, which is lots of fun on a weekend especially if you enjoy sitting in your car without moving. This place always is busy on weekends, always! I initially had trouble finding what I was looking for, in this case a wireless network repeater, but one of the salesmen lead me to the right direction, albeit he was unable to find it himself. After scanning up and down the shelves I was able to find it, all the way on the top, immediately after grabbing it the salesman stuck a barcode sticker on it, indicating he was owed a commission. Still I had a few more questions related to the repeater and seeing that this particular salesman didn't seem quite up to speed on things, I waited to get the attention of one of the more geekier salesman. I spoke with the geekier of the two for a few minutes getting some more details and also picking up a high-gain antenna, so he too could get commission. When all was said and done I walked out of there spending $133 and some cents and waited in over an hour of traffic all to go a whopping 13 miles round-trip...and for what? The blasted thing didn't work with the network I was trying to connect to! So I ended up schlepping myself and the wireless repeater + high-gain antenna back to Elston Avenue, only this time the traffic was worse! Note to anyone, do not drive up here on a weekend, the traffic is absolutely horrible!! As I was waiting in the customer service line there were these fliers all over stating that opened items were subject to a 15% restocking fee, I thought, great, I should know better not to buy anything from here after the horrible experience I had just a few years ago. When I got to the counter the associate went through the items I was returning, asked me why I was returning them and then, to my surprise, credited me back the entire $133 on my credit card. I was very pleased, especially after spending all the time (and gas) to get there. read more

If you need a computer part or answers to technical questions to your computer problem, then they are the best I know. The big gripe I have with them is it's practically IMPOSSIBLE to get phone support with them, so you have to be there physically to get what you need. They might as well not even offer customer support via phone! Also, the return lines can be a bit long at times but that's probably the fault of them and customers. read more

Microcenter has a good selection of items at somewhat reasonable prices. But that's not why I'm writing this review. The reason I'm chiming in is because the staff I dealt with in the laptop section were actually knowledgeable. And the rest of the staff were generally pleasant. I always research my products on my own, but when I asked some detailed questions the employee there actually had an informed opinion. Also, while I was there, I saw him and another employee politely field lots and lots of questions from potential customers, even silly questions from non-computer literate types, that takes patience. Of course they could run the store a little better (they needed a few extra minutes to find the keys to a locked up item) but that's true of almost all stores. The best thing about the shopping experience here - when I bought a laptop, the guy asked me if I wanted the virus software or the extended warranty, and I'm sure he was ready to give me all the reasons why I should buy that extra high margin stuff, but I said no and that was it. He didn't get mad at all. They didn't throw a fit and do a quadruple rebuttal like Best Buy would if you try to buy something expensive without the up sell add-ons. It's just a good shopping experience - the anti-Best Buy. I don't mind when they put little "hey I want credit in the system for helping you" stickers on their merchandise. It's not intrusive and it's a lot worse at some other stores. Plus if you don't think the salesperson deserves it, you can always pull the sticker off. read more

Amazing prices and selection. Knowledgeable and helpful staff. Beats the pants off of Best Buy.

Better than Best Buy. They actually know what they're talking about without needing to look at the tag

This is a great place for computer nerds as everything you need is right under one roof and for a great price. They have sales often where I can get a lot of stuff on the cheaps.... Only down fall is there are like no employees so if you need help finding something, good luck with that! There's never anyone there to help you find stuff. I don't care though since I love this place! read more

So I went to MicroCenter for Black Friday with my brother around noon and the line to the registers was long and winding. They use the same method of getting customers to the registers... One, winding, line to the registers. Well, the line was long and it through the aisles in the book/magazine section of the store. Granted the line was somewhat fast, but it's not good to be in a line with a customer who's in front of you had a nasty funk in a confined area. Man, he stunk like a dead skunk. Anyways, I bought two 2TB hard drives for $90 a piece. They probably had other great deals, but I just focused on the two and wanted to get out of the store and smell the fresh air. read more

An employee here, Andrew Jackson, helped me find an ink cartridge that another employee was unable to locate for me. He was courteous and asked me if I needed help. He went around to the front and saw that they were on display, and brought it back to me. Saved me the heartache of having to buy the cartridge online. Thanks Andrew! read more

Always buy my electronics here, not only are they personable but also knowledgeable and professional. Always great service. Just dd a return on 2 items one was bought last week and other two months ago. Even with dust bunnies in tact they still honored the return even past 30 day mark. You won't get this kind of treatment from their competitors. Would give 7 stars if I could. read more

Staff is very friendly, knowledgable and helpful. Returned a laptop that I purchased there smoothly and completely hassle free. I would definitely come back to this store again for any of my electronics shopping. read more

This place is like a toy store for adults. I love the 18 minutes pickup program that they have. It make my shopping a little easier specially when it come to the items that you can find. read more

My laptop is having hard drive issues, so we called to ask some questions. The person who answered answered what time they closed, then hung up on us. We had to call back to finish asking out questions. When we got there, we were told it would be $70 just to look at our computer, and it would take two days before they could even start to look at it. It felt like they were just trying to get us in and out as fast as possible. We walked right out because of the terrible customer service. We ended up taking my laptop to another place, and not only did they charge $20 less to assess the problem, but they really instilled a sense of trust in us with their fantastic customer service. Even if the price had been the same or a touch more at the other place, I would not have gone back to Micro Center. If they care so little about the customers, what is to say they are going to care enough to actually fix the problem in the most cost-effective and timely manner? read more

Being in the IT field, I build/repair computers for friends and family when they're in the need of computer services. That being said, it's nice to be able to go to a store and pick up parts immediately. Don't get me wrong, I am a fan of online sites like Newegg, but sometimes, you just need the part right away. I like Micro Center because they have decent prices but at times, they have really good sales. I've picked up many a CPU from them during sales. I also like the order online and then pick up at the store feature. I've had mixed results in terms of check out times when picking up an online order, but at the same time, I've had difficulty finding some items like USB car chargers when I'm browsing the aisles, so it's nice to find the item online and have them have it ready for you when you arrive. The store doesn't look as flashy and big as say, Best Buy, but if that's what keeps the prices down, then I'm all for it. I'm pretty knowledgeable about the items I buy so I rarely ask for advice at the store so I can't comment on how knowledgeable the associates are but I've never had a problem with them helping me find something. read more

Polaroid DR110 External Slim DVD-ROM Drive. The Polaroid DR110 External Slim DVD-ROM Drive supports a wide array of formats including DVD R, DVD RW, DVD-R, DVD-RW, DVD-ROM, CD-R, CD-RW, CD-ROM. This plug and play slim drive is USB powered so no AC power adapter is required. they advertised this item asabove, but it only read dvd disks. i returned it and got a refund ok. read more

I purchased a laptop here 3 weeks ago and also been here for other computer needs over the years. There always seems to be a lack of help for the customers, but I usually don't want to be bothered anyway so that is fine with me. The prices are right and the selection of products seems endless, which is what keeps me coming back. I got what I thought was a great deal on a Toshiba laptop, I couldn't even find a better price online. read more