Kaela was very friendly and accommodating! She showed genuine interest in helping me and even offered insights on new arrivals. When I chose my items, Jennie carefully reached for the sunglasses with a ladle. Both women were exceptional, going out of their way to assist me. Their friendly attitude and positive energy made the shopping experience enjoyable. Great job! - Jannah. read more

Came in looking for a pair of heels for a wedding we're attending in Miami and Daniel was a huge help. He found me the perfect pair. Even asked to see my dress so he basically styled me which is awesome! Great customer service. Thank you Daniel! read more

This is the one place I always can count on to have the most helpful staff that will find you the perfect outfit everytime !! Not to mention those shoes are the most comfortable shoes ever , and there look is so classic. Its really for any occasion. some of the pieces I have had for four years !!!! and they still look perfect . Worth the money and it's nice to be in their beautiful stores always getting treated by the best people!! read more

Michael Kors - Mk Peacoat that I can't wait to wear! - Women's Clothing Near Me - San Diego, California

Why go to Macy's when you can go directly to the source. I usually go to Macy's when buying perfume gifts but during this last visit they had very poor selection and nobody working the area where Michael Kors was being sold. So I bolted and decided to go straight to the Michael Kors retail store in this same mall. I came in and had no problem getting great service. Obviously, they had the best selection of product here and the price wasn't any different. They also wrapped my gift. read more

Michael Kors - Women's Clothing Near Me - San Diego, California

Nice, clean store at this outdoor mall. The staff greeted us as soon as we walked in. Everything is well organized and displays are very colorful and eye-catching. Thank you to the gentleman who works in the store. We loved his personality! We had great conversation about the different eating locations and stores in the area while shopping for shoes. His energy was much appreciated. read more

Michael Kors - Women's Clothing Near Me - San Diego, California

I have been to the Michael Kors UTC Mall twice this year (2022) and all I can say is their customer service is impeccable! Both times, their sales staff went above and beyond to help me and my daughters with our online order pick-up. Special thanks to Anthony and Kim for making our shopping experience really awesome. You guys rock! read more

I'm a bit shook there aren't as many reviews present, this store deserves WAY MORE!!! Jumping right in!!!! Solange and Daniel are absolutely a perfect reflection of a sales team for a designer brand. Sol was a fantastical model as I was attempting to navigate a choice of shoe or boot. Neither were pushy, knowledgeable of the brand they represent, were professionally friendly, very precise of where sale items were, and just had a wonderful presence. And did I mention this was 30minutes before closing, and they still had energy!!!!!! Absolutely awesome placement of these two team members at this store! Store was clean, not super over run with fragrances and everything was in it's right display area. BRAVO!! First time at this mall and Sol and Daniel set the tone right at Michael Kors!! Ultimately I am a person of try on and purchase so since sizing wasn't available, I opted to purchase an ADORABLE Metallic Logo Chain Card Case and a Soft Pink Leather Coin Purse to bring in a full Soft Pink set!! Thank you!!!!! read more

Michael Kors - Soft Pink Leather Coin purse & Metallic Chain Card Case - Women's Clothing Near Me - San Diego, California

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Received very bad customer service by a salesperson in UTC San Diego when I went to return a bag (which was in perfectly great condition just the way it was sold to me. I also had the packaging on it and returned within 7 days along with receipt). He made some rude comments and definitely wasn't a pleasant person to talk to. Please learn to treat customers with respect. read more

I shop a lot on line but for some reason I have thought to return items to the nearest store . The male store representative was not pleasing on the phone when I asked for the exact location , he was actually mean but I just ignored and I went . The moment I stepped in to the store , he probably knew it was me , no hi! No greetings ! He just said I'll help you over here . During the process of the return he was already disrespectful like what's wrong ? Was he feeling upset that i was just there for return ? Do you have an idea how much I shop online ? I do not deserve his rude treatment just because I'm returning . This prestige store should have hired people with an excellent customer service . He was not good at all . June 9,2019 read more

my Husband and I are from Texas and were visiting San Diego and decided to look around at the UTC La Jolla Michael Kors. From the moment we walked in we were taken care of fabulously. The lady that helped us is Sol. She didn't pressure me at all. I was not planning on buying anything but found a bag I definitely wanted. She helped me order it and I received it just a few days after picking it out. Thank you Sol for taking such good care of me Angela N read more

I love this store and the beautiful displays inside and the big one on the outside. It's really well done. The customer service is the best I've seen. Anthony helped guide me through the selection with great conversation and I walked out with more than enough and smiling! 10/10. I will be back. read more

I came in to this store with my GF doing some window shopping and of course she found a purse and wallet she loved. Staff was super helpful and friendly while we were there. He bday is coming up and I wanted to surprise her. A week later I called and spoke with Kim and she not only was extremely helpful but even went above and beyond to help make sure my purchase was correct! Super friendly staff! And AMAZING customer service! Thank you guys SOOOO Much! read more

This mamas crossbody purse was getting a little too small so I was in desperate need of a larger upgrade. I had been shopping around but hadn't found one that was the right size or fit. While Christmas shopping for other things in the area, I came in here and found one that I thought would be perfect. Instead of a crossbody, I found something larger, the Savannah satchel (http://www.michaelkors.com/savannah-large-saffiano-leather-satchel/_/R-US_30S6SS7S3L?color=1040#), in black. It's much larger than what I intended to purchase but I figured, I could purchase a wrist wallet and pull it out when I needed to go smaller. With this, I would be able to carry items for my little one, all while carrying all of my necessities. And if needed, I could still use as a crossbody. I also found the Quilted Leather wristlet (http://www.michaelkors.com/jet-set-travel-quilted-leather-continental-wristlet/_/R-US_32T6GTVE7T?No=52&color=0001#) that I could use as well. The service here was fantastic. I actually didn't purchase these items the first day I came in because I was still on the fence, but my husband and I came back the following day and ended up buying. The sales team was very helpful and friendly each time. I wish I knew the name of the gal who helped me. I'll have to look for my receipt and see if she's listed. I'll be sure to update. I really do love my purchases but I've since found that this bag is a bit heavy to be my everyday purse. Mostly because my independent 19-month-old who wants to walk everywhere will more often than not, want to be carried when we're no longer within a stones throw from the car to grab her stroller. I suppose, I will be back to purchase the Saffiano crossbody that was my second choice. (http://www.michaelkors.com/jet-set-large-saffiano-leather-crossbody/_/R-US_32S4GTVC3L?No=7&color=0410#) read more

Now I know what Julia Roberts character in Pretty Woman felt like when the saleswoman asked. "What brings you In?"Because that is what the blonde woman said to me. And that was the end of her conversation I had my Michael Kors bag on my arm but she seemed to know it was from the Carlsbad outlets. Hey. It was still really expensive there! There are no prices on anything and the staff is snooty and stuffy. Maybe if you live in the area. Say Rancho Santa Fe this is a good store. But for your average middle class. (I probably have more money than the staff). It's not worth being punished. read more

Me and my bestfriend went into this precise location to purchase a present for a friend and from start to finish I got excellent customer service, the associate Tegan greeted us as soon as we stepped foot in the store and was very sweet and polite, helped us look at all the watches we were interested in purchasing without rushing us, she was such a huge help from start to finish she even wrapped it up for us and everything making it look spectacular so we didn't have to go out and wrap it ourselfs for the person we were purchasing it for, So thank you for your amazing customer service we will deffinatly be returning again to this location so again Thank you sooo much for the amazing customer service I highly appreciated it! read more

i am so happy this michael kors opened up here at UTC. great service, all the time. i am a jewelry nut, so they let me try on all the rings i want without a problem. one of my new fave places, i'm excited to shop here for my upcoming european trip for a few cool outfits! read more

Super staff. I came in here to browse and left with a new purse and matching wallet. I played with so many purses until I landed on mine, but the staff was very nice. They gave me advice and helped me make a decision based on what I liked. They were all very friendly, helpful, and welcoming. I would definitely recommend this store to anyone who likes this brand! read more

Walked in the store, spent 5 minutes looking around, none of their employees greeted me. Go to the fashion valley location. 5 stars there. I did however talked to a young lady on the phone about a bag that was sold out at most stores, who was helpful at the La Jolla store. read more

The customer service in this store was amazing! I like to look without anyone following me around & trying to hard sell me a bag. At first when you walk in they want to help you of course and I was able express my desires for my new purse without being pressure into a bag that did not suit me. The selection of bags are amazing with all different price ranges & plus they let you put all contents from your current purse into the MK bags to see if this will all your stuff. I really enjoy my experience & will come back to buy a travel bag & wallet. This is the only MK store in San Diego that I will shop at for any future purchases. read more

Wasn't helpful when I asked to see if they could find a particular watch that I wanted that was not in this store. Fortunately got ahold of Brea Michael Kors store and they were more than willing to go out of their way to get me the watch I wanted and now I am getting it shipped to my house!! Do not recommend here for service or for experienced help... read more

If I could give this place no stars I definitely would. I purchased a bag at the outlets for a gift to my mother. They didn't have any gift boxes and I really wanted to get her a gift box so she would be excited. I work retail and obviously going above and beyond for the guest is my number one priority. My sister went in to ask for a box and the manager said she needed proof of purchase in quite the rude way. Also that they don't give boxes for outlet purchases? I wonder if she would've been a Caucasian guest with the average income of the area if she would've been treated differently? But to rephrase what he said is basically that an outlet purchase is undeserving of the same lasting impression that all Michael Koors should offer to their guests. It was just a box a box that would've made a difference to my mother presentation wise and he couldn't provide that. You just made that location so irrelevant just like he is. The manager matches the business. Ignorance at its best. read more

Great customer service. The manager was extremely helpful. The manager went out of his way to help me redeem a merchandise credit receipt that was difficult for the the computer system to recognize. He even called up the Michael Kors Outlet store in Northern California, where i first received the credit receipt, to gain assistance in information about the receipt since Michael Kors uses gift cards now. I will shop at this store over the Fashion Valley store ANYDAY. read more

Not very impressed with the pushy staff but I'm a Kord girl and frequent this location often. They always have a good seasonal selection and keep it organized and well merchandised. Only thing I'd prefer is that the staff were a bit more informed. read more

Just went to this store today for the first time, had the best customer Service,From everyone, but Nick helped my husband and I the most, a very impressive store, hard to walk out empty handed, so of course I had to buy the cutest flats, and a watch...this is gunna b our go to store for all MK items.. read more

Terrible Customer Service. I recently bought a watch and didn't realise that it had scratches on it (they gave me a display piece). I went back to the store to exchange it and the employee was extremely rude. He spoke to us as though it was crazy that I would want to get it exchanged and as though I didn't understand that. Fashion valley store is much much better. Really put me off and although used to buy MK, won't be giving them any more business. read more

Absolutely love the staff at this location. Nick, Mike, Jill, Darby.. Alll so sweet! I love going to this location and I'm so glad they opened up this one because the fashion valley location was terrible & stuck up! This location is so friendly and personable! They weren't trying to force me to buy anything but was very helpful. Store is gorgeous and always clean! read more

Loved the service at this store, both the girls working were amazing and very helpful and it made my experience very enjoyable. I love happy bubbly people! So in love with my new handbag it's stunning! read more

There's high pressure sales, no pressure and then there's invisible. It was obvious that despite my casual attire and no makeup, that I was there to buy. I had to ask for help. Once I was assisted, the 30ish sales lady was pleasant. Unfortunately, they didn't have quite what I was looking for. So I went to Macy's and spent a few hundred. Tip to the young and dumb, if someone is of a certain age, has 30k in veneers, mani/pedi and long lashes, they have money to spend. And you won't if you keep thinking they are not worth your time. read more