Stopped by Vans to get some new shoes this last weekend! I usually find myself looking through the Vans store while at the mall and don't always find shows I like. This time I did! I ended walking out with 2 pairs. The store is always well organized and very clean. Customer service is also always great. I was helped by Jena and another employee during my visit. Both were helpful and had good input on my show buying experience. I wish I could have found a decent pair of shoes on sale but nothing really caught my eye or fit well. I opted for 2 full price new shoes which is a big deal. Its been about 5 years since buying my last pair. I am very happy with the shows and the visit. read more

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Not to be confused with Vons, Vans is a specialty store if you're into skating or just love quality made clothing and shoes. Dropped in to get a pair of shoes for my daughter and son. I was helped immediately and found a pair each and was happy to see that they were having a promo. Their selection is huge and also have skate decks available for cheap. My son is too young to start skating but I know we will be back for sure. Not sure what's in milk these days cause my kiddos are growing faster than inflation! read more

Vans - Quality you can feel - Shoe Stores Near Me - Escondido, California

First time at this Vans location and it was great! We were let known by the staff about the great deals they were having. Michael was so helpful and attentive, any size/style we needed he went above and beyond. We were introduced to some different styles that we wouldn't have known about if it wasn't for him, and we're really happy with our new shoes, we hope to be back soon for some other cool pairs. Thank you Michael! read more

Vans - shoes - Shoe Stores Near Me - Escondido, California

I am a mom of two boys and clothes and shoe shopping is one of the hardest endeavors for me. We went into Vans at the mall and were greeted by Adam, who went above and beyond to help us and make sure our experience was as enjoyable as possible. He was kind, knowledgeable, and interacted really well with my boys. We purchased 2 new pairs of shoes with him, after going to 3 stores prior. Of all the associates I met that day throughout the mall, Adam made the whole buying experience the most pleasant due to his simple act of caring. I just wanted to make sure I thanked him and let him know how much his service that day was appreciated by our family. You never know how much a mom at the edge of her rope needs that little extra help, so thank you Adam for making such a positive difference in our day. It really meant a lot and the boys couldn't be happier with their cool new shoes! read more

Service was sloppy. Inventory lacking. Nothing available in four different shoes between size 10 and 12. Icing on the cake was checkout employee's attitude. Tried to give them the benefit of the doubt - maybe they were new - but I got a snarky "you don't recall who helped you?" When I was asked and said no. Sorry brother - was too focused on the lack of shoes to try on to catch a name. Ended up buying something and asked for an email receipt - sorry can't do that, is that going to be OK? Guess it's gotta be. Icing on the cake - ten bucks cheaper to get the same shoe online, and not have to deal with parking or the s*** attitudes. Not coming back. read more

I came in looking for a shoe and there was a nice employee who helped me right away! The shoes are more affordable than I expected...still pricey, don't get me wrong. The clothes, although also pricey, are very cute and stylish. If I could, I would buy everything in this store. read more

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ordered pick up after a bad experience else where. right when we walked in, the gentleman was super friendly. he even cracked a joke with us, didn't catch his name but he was very welcoming and polite. read more

You can find Vans being sold everywhere, and sometimes in a store right next door to a Vans retail store. So why come here? I would say the service at this Vans store was stellar. The workers hustled getting shoes and being attentive. Better service than Nordstrom if you ask me. It also made a difference coming here as opposed to other retailers as those places were not really focused on shoe service or their selection (and sizing) was poor. We'll see if these shoes last longer than Skechers....If so, we'll be back. read more

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Staff are great and very helpful. Shoes are a lot of fun. Very exciting patterns and works of art. Very much enjoy their limited editions. read more

Vans - Shoe Stores Near Me - Escondido, California

Place is nice and clean. Displays are set up nicely. They have a huge quantity of shoes. Prices are reasonable. Employees are nice. Geo helped us in choosing our shoes and was nice and helpful. I recommend this place. It's on the third floor of the Mall next to the elevator. Very convenient. read more

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Just want to give an amazing thank you to Nick!!! He was extremely fantastic! What a great costumer service ability. He was super cool, helpful, he was able to locate in a different store the right size for the model we wanted. Hw helped us choose the right shoes! He was a pro about the description and history of each design and how the shoes are made, from the sole to the Inserts of the shoes, who designed it and what was the inspiration on each design, lot of info but he made it fun and easy to listen to it. Not sure how else I could express how impressed we were. Top notch!!!! Will definitely go back there. read more

Went to do some Christmas shopping about 15 minutes before closing time. This is the 3rd or 4th time here. The employees are trained right and always work hard and fast. We needed two pairs for family and they had both in stock and even offered to lace them both up. Then they had a free giveaway of a snow globe and my daughters LOVED them! We were in and out and had time for our last stop at Gamestop before the whole mall closed. THANK YOU to the whole staff here! They work great together as a team! I help run a small business and other store managers should observe what goes on here so they can train their people to be efficient like the Van's team! read more

Excellent service. The gentleman helping me to try on different pairs of shoes was Very friendly and attentive. The cashier who helped me do an exchange today made the process so easy and painless. Great shopping experience. Im very impressed! read more

Autumn and Alex were absolutely amazing. I was truly just browsing but their unbelievable customer service compelled me to end up spending over $200 lol. I actually went to the manager of Nordstrom and jokingly said to her but serious they could learn from Vans. Definitely, made me feel welcome and will be happy to shop there again!!! read more

Yesterday was my first time in this store, and everyone was very helpful. When I couldn't find something comfortable in the women's styles, I asked about the men's, but they only go down to the equivalent of women's size 8, and I'm a 7. One of the employees recommended looking in the boy's section, and told me the corresponding size (5.5 boys = 7 women's). Found something comfortable and just what I was looking for. Thanks for all the help! read more

Vans - May be boy's size 5.5, but more comfy than the women's size 7! Thanks for the slick shoes. - Shoe Stores Near Me - Escondido, California

Awful employee conduct. Last week while my husband was on leave before his upcoming deployment, him and I went into this location to get new shoes for him. As we were checking out, we were deciding whether or not to use cash or card because our cards chip hadn't been working. We asked about their military discount, and the girl at the register needed her manager to do it for her. However her manager refused to give us the discount unless the cash or card came out of the wallet that my husband was holding, and said he wouldn't do it until I put my wallet back in my purse and that he needed to watch us pay, and that I couldn't hand my husband any cash. He even asked me "okay well who's money is that?" Referring to what was in my wallet when I tried to hand cash to my husband because the chip on his card doesn't work. Its our money, we share an account, we're married! It's a 10%, or in this case $5 discount. This manager was incredibly rude, created a scene, embarrassed us, and was wildly aggressive and disrespectful. We were told we couldn't use cash because it came from my wallet and I handed it to my husband so it wasn't his money. the only working chip card we had was a credit card so we had to use that. Annoying. We kind of laughed it off at the time for how dramatic this man was, but honestly it's annoying the kind of treatment an active duty service member gets just for $5 off some overpriced shoes. read more

Picked up some new shoes here!! They had my size in everything I asked to look at :) 1. Environment feel; small organized little shop on the top story of the mall 2. Customer love; helpful customer and outgoing personalities 3. The shoes; great selection of retro looking shoes 4. Would I come back? Yes!! read more

Excellent, friendly and knowledgeable service paired with a great selection of shoes and outerwear. The manager was on shift and we were in for a treat as he gave us a little tour of the vans shoes and let us know that we could even choose to customize the pairs. I got a pair for my sister and they were half a size too big and they easily let us exchange the pair for a smaller size-- no problem. I felt comfortable in the store and it had a great atmosphere. read more

Absolutely awesome store. Kara helped my 11 year old find the right shoes and helped my other 3 boys stay calm by giving them stickers. Selection, price, this place is the best. read more

I am so glad they built a Vans store inside the mall. Good Quality clothes for affordable prices. It is a different style which respresents the most fashionable people :) Today was my first time at the one in the mall and I had one of the best customer service experiences that I have ever had. Ok Ok Ok I am so sorry if I spell your name wrong, but Im not sure if this is going to be right. To: Vans Thank you for having such a wonderful person representing your store. Her name is Krista?? She helped me find exactly what I was looking for. I didn't plan on finding anything there, but because of her I did and in the process I felt like I was genuinely being helped. I was determined to buy from there because of Krista. I loved what she was wearing and she pointed me in the right direction of what I would like. It was her own personal style that inspired my interest. You are awesome and I love the shirt I got today.. Thank you!! I will always go to this store to get my vans products because of you! read more

Came in yesterday to exchange a pair of shoes that were gifted to me. I found a new pair I really liked, they had my size, and I was out in 10 mins. I can't remember the girl who helped me out, but she was super nice and laced up my shoes for me. This location has always had really friendly employees! read more

Best shopping experience I've had a vans! Nick who was working was so helpful and funny! Definitely recommending this vans to all friends and family! Will be back for more shoes!!! So thank you so much Nick for the best experience! read more

We had a pair reserved when we got there the pair reserved turned out to be dirty. So we asked for another pair and they had ine but a bigger size. John R proceed to bring us the other pair and asked if we wanted him to try and clean it so that we had options. We agreed the young man came back sweating, all while cleaning this shoe with one hand cause his other one was in a cast. We thanked him thoroughly and were extremly satisfied with the level of attention and service. Thank you John R for all the help. Good luck with the hand bud Also i just created an account to post this. read more

This place dominates. I buy all my shoes here. Staff is really nice, and they know how to find what your looking for. They also sell shirts and apparell at a reasonable price. Gift cards available too. Good for any season to shop at. Locations everywhere. read more

Crew is always on point and happy to help you find what you need. I didn't know they had more stock in the back when it comes to pants. Nate was a helpful and knowledgeable. Thank you read more

Tis' the season for Christmas shopping! This location is the BEST Vans store there is. Everyone is so amazing and efficient, and a special shoutout to Fran, Alex R, and Courtney! They we're all wonderful and deserve a raise. Merry Christmas you 3 pretty people! read more

This past Saturday I went into this store to get some new shoes for my son who was looking for a specific pair of vans. When we arrived we were warmly greeted by many of the associates. When it came to the time to find my son his shoes, a sweet young girl named Tabby was extremely helpful. I had the best customer service with her, she immediately found the pair I was looking for and was so nice about it. She knows her stuff! John was also very helpful. I will definitely be returning to this store. read more

My son got shoes from his sister and she misplaced the receipt. Called to ask about return policy and from that call to the end of it all exchanging shoes for different style, our experience was great. All employees here are nice and welcoming. We were able to get a pair of shoes that fit him well and still got another pair. I love the atmosphere and the team doesn't make you feel like your the worse person out there for not having a receipt lol. Thank you for the good customer service guys. BTW my daughter found the receipt a day later.... great .... read more

Im here to let everyone know about their customer service. As I walked in I was welcomed with a hello. Half ways through the store. I recieved a 2nd hello. I smiled be cause I could feel the welcoming from the staff. When I reached my destination which was the back shoe display I recieved a 3rd hello. From Cynthia who help me through the process of my purchase.. As Cynthia went to the back to get my size. Someone popped out from the back and I recieved a 4th hello with the question if I need assistance. Then the 5th hello came from another employee that complemented my old checkered green Vans. This is a place full of smile with employees that love to work here. I enjoyed todays purchase. It made my day! And by the way. I was just looking and ended up buying! read more

Honestly I really love this store and all the employees. I usually come and leave in a great attitude but today I came in with good vibes but left in a crappy mood. The woman working at the desk around 4:30 was very straight forward and not helpful whatsoever. She wasn't willing to even converse with me. Thanks but I'm not coming back if she's there and neither are the friends that I came with. read more

Taylor is amazing! She's is the friendliest and so kind. You can tell she loves her job and really cares about the customers. Give her a raise (: read more

Alex R, the floor manager, is probably the best man that vans could hire to work there. He is very kind and respectful to everyone that walks in and he knows his different styles read more

Alex and Taylor were so nice and helpful while shopping tonight for Christmas. And I can't wait for my daughter get the blanket! Thanks again Alex and Taylor you guys rock! read more

I rarely write reviews, but I felt compelled after my visit to this vans store yesterday. I wish I could remember the two guys' names who were working when I came in, but it was yesterday, 10/7/11 a little before 5pm. As soon as I walked in, I was met with a warm greeting. I asked the guy working to help me find a style, and he let me know they didnt carry it at that location, but found the next most convenient location for me and called them to have the shoes held. I was especially impressed by the fact that the associate recalled that I had mentioned I was shopping for my girlfriend's birthday, and wished her a happy birthday on my way out! I will definitely be back simply because of the service I recieved on this visit! Very very impressive! read more

Alex R. is very friendly and helpful. He is awesome and so is the vans store! I always go to this location because he is so nice!

Honestly the worst service ever. All the employees were helping these few people. I didn't even get to try on a pair of shoes.

So I called the auto park way vans location and they told me I needed a box to return some shoes I got when I clearly had the receipt. But they made having a box such a issue it was so annoying. So I called the mall location vans and they told me it was perfectly fine. So I took myself over there with my little brother and Alex royer and Taylor brown took such great care of me and my little brother needs. It was his shoes we were returning. They were both so helpful and eager to help me which is awesome. It was a little crowded but the staff was attentive to everyone including me. We got another pair of shoes. Returned them with no problem and even used a coupon. I will totally come back to this vans store because they wanted to help me unlike the other store. Its a longer drive but its totally worth it. Thank you Alex and Taylor . u made this shopping experience easy and awesome and fast. Especially bc I'm a sister shopping for her 13 year old brother which isn't always easy. I hope I didn't make this to long.once again Alex. R and Taylor b you rock !! read more