Very clean looking and well organized, but the customer service is lacking here. I stopped by to to look a the cute selection of clothes, I was never greeted or acknowledged by any of the workers. I usually find clothing I like here that won't break the bank. There are many other great places to shop at this mall that appreciate my business and have a lot better service. read more

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Lost my receipt and had all the tags but multiple cashiers would not help me out. 7 day old purchase but luckily, Junior was able to assist me and recognized that the clothing was unworn , in original bag, with tags and saw my bank transaction for the exact purchase. He was able to offer me a solution and for that, his willingness to solve a customer's misfortune was much appreciated. Thank you Junior! May you continue to be a problem solver and great customer service provider. read more

Just went recently and the staff was very helpful and friendly, the store was also nicely organized. I needed help finding an outfit to wear to a friends dinner and Amelia helped me find the perfect outfit :) Great customer service and quick checkout too as the line was kind of busy. Will definitely return! read more

There appears to be black mold growing in the fitting rooms. This was honestly very appalling.

I do love H&M. I always find clothing I like here, and they sell casual as well as suits and dresses. The men's section is smaller than the women's but it's all really nice looking clothes. The one star docked down is because I wish they had more sustainable clothing. Fast fashion is something I hope dies out. read more

H&M - Women's Clothing Near Me - Escondido, California

Had the displeasure to visit this store today to return a dress I purchased on line. There was only one cashier at the check out desk, and the woman before me wanted to return an item of clothing that was a gift, and she had the gift receipt. She had 2 toddlers with her, so when the cashier asked her if she wanted to pick something else out, the woman said no, she did not have time to look around and would just like to get a store credit and shop at a later date when she did not have the kids with her. The cashier told her NO, that she needed to pick something out today, they do not give store credit or gift cards, despite her having the receipt. She was annoyed, and said she called the store earlier that morning and was told to bring the gift and receipt back and it would be no problem to get a store credit. The cashier insisted that it was 'store policy' that she had to pick out something that day. So the women took the gift and receipt back and left, disgusted. I certainly don't blame her, and would have called Corporate to ask if that was truly their policy, as I have never heard of such a thing. When it was my turn to return the dress, that was delivered 2 days prior, had all tags on it, with the shipping bag and receipt, the cashier tells me the 'numbers' on the dress do not match the receipt, and did I have another receipt? I told her this was the first time I ordered anything from H & M (and it will be the last) and the receipt, with the picture of the exact dress I was returning on it, and the dress that matched the picture and size exactly and had all tags, was what was sent to me, and I had no idea what she was referring to that the 'number' of the dress does not match the receipt, but I pulled up the order confirmation on my phone and again, showed her the picture of the dress right off the H & M website, and held up the dress to show her it was the exact same dress that I ordered and was returning. She started saying that *I* should call Corporate and tell them I was shipped a "wrong item" and I could mail it back to them. I told her I was not mailing anything back and if she wanted to call Corporate, she could go right ahead, but I was returning the dress there, and asked to speak to the store manager. She immediately said she WAS the store manager (of course you are, honey! All store managers work the cash register when there are no customers at all in the store, right??!!) and then agreed to try to call customer service. The cashier did not even know how to dial out of the store to call customer service (manager?? I think NOT) so another employee came over and asked what the issue was. I told her I ordered this dress, it was delivered 2 days ago and I wanted to return it, with the receipt, with the picture of the exact dress on the receipt, and with all tags and even the original shipping bag. And for some reason the other employee was refusing the return. She told the cashier to return it. WHY ARE CUSTOMERS SUBJECT TO THIS KIND OF CRAP??? Customers that have receipts, tags on the garments, original order confirmations and anything else that I could possibly provide. But I have to waste half an hour of MY time with this ridiculous runaround. While there are people WALKING OUT of stores like this with thousands of dollars of UNPAID merchandise, you harass paying customers with receipts and garments with tags on them. And WHY are low level employees allowed to say they are the "manager" and refuse to call someone else with more authority over when they are CLEARLY not a manager if they can not even figure out how to dial out of the store. As the reviewer prior to me stated, I won't be shopping at this store again. Note to Management: You should train your cashiers to have a little more people skills and humility and honesty and friendliness when dealing with paying customers. Employees like the cashier that waited on me and the woman in front of me this morning should be OUT OF A JOB. (her sales associate number is 080844) read more

H&M is a womens clothing store with a small men's section. Strangely enough I did find a great guys Jacket for a New York trip so that warrants a positive review from me. My jacket held up well in the cold and wet weather and it also looked nice. Too bad I'll never get to use it out here in San Diego. - There's also stylish clothes for kids here too. - Not much selection for guys. - Dressing rooms are kinda crazy and are unisex. - Avoid H&M stores in "outlet malls". They seem to be regular stores. read more

H&M - Kid shirts... - Women's Clothing Near Me - Escondido, California

I tried to return a sweater 2 weeks after I bought it with the original receipt and tags attached and I was not able to return it because I didn't have the original method of payment. I was told I had to exchange it for something of the exact same value and couldn't receive store credit. I told them that my card had expired and they said I had to bring a letter from the bank saying a new card is on its way. The company as a whole is ridiculous!. If you are trying to return something without original payment and don't want an even exchange GOOD LUCK! read more

I'd been here sometime love the sale going on for holiday. Customer service is not my favorite the shop look nice and clean but no one there to help. Help yourself if you need anything they don't know. Overall not too bad experience just can't find anything to ask. Workers passing by and hard to ask, or something they can't find it. 3 people in front and only one ashier open. read more

My girlfriends wanted to come in here after Nordstrom's Cafe for lunch so I figured, why not? Plus, they were my ride so I can't leave without them LOL. I didn't have anything in mind and wasn't planning to purchase anything but we were talking about the horse races coming up in the summer time and how I already have a brand new dress for it and that I needed a hat to go with it. So when we walked in, I found my big hat, in white! For $9.95! SCORE! My girlfriends got tons of stuff and got a great deal, I'm not a big shopper so I just got my hat and I'm VERY happy to have found my hat, for so much cheaper too! Everyone was telling me for awhile to go search here and there for $50+ so I'm glad I just saved myself the trouble, drive and money. They had tons of deals on sweaters, so come in and check it out! read more

Whenever I'm at this mall, I manage to work myself over to this store. During this visit, I wasn't really looking for anything in particular - just perusing between stores. I found a couple of cute halter dresses and headed off to the fitting rooms. Normally, there's a line out the door, but during my visit, I was able to grab a room quickly. My only issue with H&M is their sizes. I'm normally a size 4 (by H&M standards), and now I'm a size 6?! UGHHHH! I had to exchange all my dresses to the next size up after my multiple attempts to try to squeeze into a 4. Are their sizes shrinking or am I seriously gaining weight ?! Annoyed, I made it out of there with a black halter dress since it was the only dress that fit. read more

Unbelievable "Customer service here". I wanted to buy a Cardigan that was $27 online but out of stock. This store had it but it was $40 for some reason. I pointed out to the cashier that it was $27 online and he said they can't match the online price which makes no sense. It's the same cardigan, I'm just buying it in person saving them shipping as it is. He said I would have to buy it online and I pointed out that it's out of stock online but he said they still couldn't do $27 because it's "company policy". This makes zero sense. This is the last time I shop at H&M read more

Ridiculous return policy. In store with receipt within 30 days, wanted to exchange a sweater for a sweatshirt. I would have been owed $13. Because I didn't have my original form of payment ON HAND I would not be given that $13 back- not store credit, not cash, not to the original form of payment. Manager and customer service were both no help. I've never encountered a similar policy in any other store I've shopped. read more

Very affordable European fashion in the Escondido mall tha thas been under nice facelift! I love going to this mall and H&M is one of my favorite stores. It is not easy to find cheap, colorful mini skirts A-shaped any time of the year. Well, I have to say that I always find the ones I want here. Same with berets and belts, they have a constantly changing variety and also I like H&M magazines/catalogs that I keep at home when I was to check what I would get next. Remember though, that if you are a little bit overweight this store is not for you. Sizes tend to be very small. read more

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The store has a good selection for women, a decent area for men and the staff is down to earth. The H&M company style is very "fashion forward" and this is always reflected by the in-store signage that backs up the new selections. It's nice to know some stores still care about their image once they have you "hooked" and inside. They layout of the clothes makes sense stopping your significant other from wondering around for hours trying to find something they want to try on. This has been a struggle for me with some stores in the past but H&M always seems to be a sure-shot for a quick trip to the dressing room for my wife. There are usually plenty of items on sale but you're still usually spending about $20 per items at the end of it all. read more

H&M - Winter Sale - Women's Clothing Near Me - Escondido, California

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Every time I come here I never find anything I like. This time was different! They definitely have a lot more cute clothes! Saw lots of things I wanted, I'll definitely be shopping here again. The one thing I don't like is the dressing rooms are shared male and female. It's a little uncomfortable, they definitely should make separate dressing rooms. read more

I'd never been to this H&M and was impressed. I found it easier to wander than other H&M"s I've been too, seemed a little more organized. The isles seemed wider, which was nice, it gave it less of a Thrift Store feel and it made me want to browse more. It caught my eye that they had a full kids section and the men's section was decently stocked as well. The dressing rooms were small, but clean and well managed. The attendant was friendly and very helpful. Wish I hadn't been in such a rush or I'd have spent a lot more time here. I'll be back! read more

Cheap clothes and they don't fit lol! They do have a wide selection though and have awesome options for children. read more

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Terrible service. Bought storage baskets online. Got confirmation email and delivery date. Couple days after delivery date called them: they cancelled the order without even sending an email. Now the baskets are out of stock.. worst shipping experience. read more

I went here on a late weekday afternoon to use an old gift card. There was a great selection of cute business casual clothes and the prices were good. However, finding my size was extremely difficult because all of the racks were overstocked with similar looking items. For example, there were racks of black women's slacks with at least 4 different styles of similar items all mixed together. I'd finally find my size, only to realize it wasn't the same style as the pair on the front of the rack. Then came the challenge of extracting the hanger from the overcrowded rack without knocking else everything down. The employees were also very unwelcoming and unhelpful. As other reviewers have stated, they seem more interested in chatting amongst themselves than in creating a friendly atmosphere for customers. The people at the fitting rooms wouldn't even make eye contact with me. I've never felt more uncomfortable or awkward in a retail store; it was like showing up to a party you weren't invited to. I've worked a lot of customer service jobs and it really isn't that hard to at least be friendly. If you hate your job, fair enough, but don't take it out on me. Anyway, I'm glad I finally used this gift card, because I won't be going to this store ever again. read more

Recently they've had good staff!! Just left and Modesto helped me at the fitting room and register. Possibly the nicest and most professional at this location!!! :D As usual this location has the best swim suits and lingerie out of all the SD H&Ms. read more

Gawd Bless Lilly and Kevin (espesh Lilly). They were so sweet and completely made my day. Everyone needs to get a membership rn!! Get that 10% off y'all read more

I came here yesterday so look for something that I need for my outfit on Sunday and when I shop here, I make sure to look everywhere for all the things that are tucked away in hidden spots. This store is always changing so make sure to check everything to find all the little things that are here. When I came to pay, I double checked to make sure that the cashier was able to break $100 bill, and when she went to ring me up she entered the wrong amount that I gave her. When she went to calculate what my change was, the cashier had to do the math written out. Have we all become so reliant on computers that we don't know how to do simple math anymore?! read more

Very large Store and it pretty nice. The reason for only 4 stars is the men's section is not as big as some H&Ms. also it is hard to find men's clothes that are not slim or skinny fitting. I am not a big guy but I can't wear slim shirt and skinny jeans. Great prices though. read more

H&M - Women's Clothing Near Me - Escondido, California

I have loved the H&M brand before it hit the San Diego area and I'm glad they are popping up everywhere. H&M has something for the whole family- men, women and children of all ages. Most importantly, at a very reasonable price. Children's clothing start at $4.95. Women's start at $9.95. Not too shabby... Especially, if you are shopping for a family of four! Overall, the staff seems pretty friendly and helpful. Going through the store can be overwhelming with clothes everywhere. It would be nice if it were more organized and less chaotic. read more

I go here for retail therapy. And to ogle the David Beckham displays. Inexpensive finds and stylish attire await you at H&M. Get your shopping on! read more

I'm really tired of going to places like Kohls and Target to find their maternity clothes really don't embrace my style.. I'm no spring chicken.. but does that mean I have to dress like it either.. Macy's has some cute stuff.. but they tend to be pricey.. and their maternity stuff doesn't count toward their sale coupons.. So.. H&M has a maternity section.. and I know that they have one in the Ontario Mills location.. but I searched that store up and down and up and down.. couldn't find it to save my life.. Hubby and I go here.. voila! Found it!! It's a small selection.. but their stuff is pretty cute and pretty affordable.. I ended up getting a really cute top for $12.95. The store is usually quite crowded.. but the day we went it wasn't too bad.. A small line at the fitting rooms.. A small line at the register.. Customer service was decent.. nothing to really make them stand out.. they were nice.. and got the job done. read more

There was a 40% off coupon going around the internet for the weekend of October 11th.. I was here with my girlfriend and we rang up separately - she went up first. They looked confused when presented with the coupon but still gave my girlfriend the discount. But afterwards, when I came up, they then proceeded to deny me the same discount they JUST applied to my girlfriend's purchase. Where the hell is the logic in that? The manager that told me the the coupon was fake was ridiculously misinformed and didn't make any attempt to work with me -- they were not fabricated as I went to the one in Fashion Valley the very same day where they applied the discount with the "fake coupon," no problem at all. I like H&M as a brand, but I was never a fan of this particular store. At least I have a solid reason to never come back to this one. read more

i was so happy when they finally opened the H & M in north county fair. That mall just keeps getting better and better. I keep going back and I keep seeing new clothes every time. The price for the clothing is affordable and it is a really good quality. You can find anything at this store whether you are looking for work clothes, something casual, or for something to wear on a night out. read more

Loove looove this store, so when I found out it was in the North County fair mall I was excited. I really shouldn't be shopping for clothes right now, but needed a dress to wear for a birthday party that I'm attending this upcoming weekend. This store has tons of cute dresses, quality sweaters and blazers and had a crap load of accessories. I purchased 2 dresses, a peach tank top, a headband and some black opaque tights and wasn't shocked at the overall price tag. This store also caters to children, men and have a Sweet lingerie section. The employees were friendly, but seemed preoccupied at putting clothing away from previous shoppers. The line was strangely long for 12:30 afternoon on a weekday, but they opened up another line when they saw our faces. read more

Love this place! I never leave here empty-handed. I'm generally an online shopper (I hate crowds, and lines, and especially waiting in lines in crowded places) but this store is nicely organized and has a great selection. The line can get a little long- especially when you have masses of teenagers in front of you, even though only one of them is actually buying something- but the prices are great so it's generally worth it. read more

Give Ricardo a raise!!!!! He deserves better and and extra years worth of pay!!!!! He gave us great service :)

H&M is always "Hit & Miss" when it comes to clothing selection and sizes. The pro is that they always have good sales going on. The con - went in here today to shop for shorts and they were either missing clothes in my size or the selection of certain items were minimal. The lady who worked here told me they haven't been getting size 2s for a couple of months now... say wha? You're a retail store... how can you not get a shipment of one of the most demanded size for that long of a time period? One thing to know about H&M clothes is that they are of better quality compared to other clothing stores. Stylish, too (ok that's two things to know). Anywhoo... love going to this H&M compared to others because for some reason, everything is organized better and things are easier to see (don't know why). read more

My gf dragged me here & I've been hooked every since! Really affordable nice quality Decent staff Love love love the sunglasses Hello summer its me & I'm rocking H&M read more

Good prices and good quality! While the customer services is hit or miss depending on the time of day, some of the workers are very helpful. I wanted this new skirt that was just launched Thursday from an H&M collaboration with Elle except all the sizes they had in store where too big (smallest was either an 8 or 10), checked the size the mannequin had on and it was just what I was looking for. One sales associate said they could check another store for me but the other stores sold out of the skirt already. I then checked the size the mannequin was wearing and had the sales associate ask a manager about taking the skirt off. The manager said she could hold it and call me when they take it down after closing hours since it was on the mannequin at the very front of the store. In the end, I was very satisfied with the service I was given from this H&M location! read more

Trendy cloths at a good value 1. Environment feel (dense) lots of products close together // jam pack store 2. Customer love : (basic) the employees are there 3. Products: (good) not the greatest quality but its trendy and does the job 4. Would I come back? Yes! read more

I'm a big fan of fashion but not a fan of shopping off the ground. I can't stand stores that have clothes half hung and the floor filled with clothing that someone is gonna purchase eventually. We didn't get greeted once, I saw lots of great deals and nice things but I would much rather spend my money somewhere that appreciates it. Why? because of it weren't for US, THEY wouldn't exist. read more

I like visiting this location a lot. It's easy to spot the newest items and they stay more organized than the other locations that I frequent. Keep it up H&M! read more

I adore this store. It is full of fashion forward everything for men, women and children. The prices are very good. The quality of the product for the price is pretty good. It won't last forever, but you don't go to H&M for the classic staples that will last you ten years. You go for the super fashionable pieces that are not over priced. Keep in mind this store is not for the full figured. If you do not fit into an average size there is a good chance that no clothes will fit you here. Simple fact. I am mad for the accessories here. They are fantastically priced, nice quality, and super fun/fashion forward. I love it. read more

Great clothes. I just need to make money and empty out my closet of old clothes. Good amount of employees when I shopped, but none of them care to ask if I need help to look for something even when I am right next to them or walk right pass one. It took me a while to look for it, but I eventually found what I was looking for. One thing they should fix is the line to the register, there is none. You have to look and guess or ask if the other person near the register is in line, then turns out he or she is just looking at the merchandise next to the register. read more