I've been coming to this location for almost a decade and I love that this location is always…read moredependable. It's kept clean, I don't usually see much trash around aside from a bad customer leaving their coffee on a shelf. I feel like their quality has gone down ever so slightly over the years but it still lasts us quite a while so I can't complain too much. They have a decently large selection and they keep a good range of sizes, i can usually always find the size I'm looking for here. Highly recommend this location if you're in the area.

It's been a long time since I've been in an actually ON store but I needed to return an online…read morepurchase. The store was clean & organized but Delana's attitude was something to be desired! Her attitude was horrible! :(

Always love this store! Great basics, smaller location and easy to shop. This store is always so…read moreclean and organized and the staff are always helpful and know where everything is. My go to for last minute items.

I will never be attending this Cotton On location again. I was walking around this Cotton On store,…read moreand noticed a worker following me. I had a hair clip in my hand, that I was thinking about buying. After my friend and I were done looking around, I set the claw clip down and walked out. The worker chased us out and followed us accusing us of stealing. We said we didn't take anything and I'd show her where I set the clip down. This lady was beyond angry and rude for absolutely no reason. I gave her the clip back, and she grabs it out of my hand and screams at me to get out. You just lost two loyal costumers today. great job!

Very clean looking and well organized, but the customer service is lacking here. I stopped by to to…read morelook a the cute selection of clothes, I was never greeted or acknowledged by any of the workers. I usually find clothing I like here that won't break the bank. There are many other great places to shop at this mall that appreciate my business and have a lot better service.

Lost my receipt and had all the tags but multiple cashiers would not help me out. 7 day old…read morepurchase but luckily, Junior was able to assist me and recognized that the clothing was unworn , in original bag, with tags and saw my bank transaction for the exact purchase. He was able to offer me a solution and for that, his willingness to solve a customer's misfortune was much appreciated. Thank you Junior! May you continue to be a problem solver and great customer service provider.

Horrible customer service. Two employees refused to even attempt to see if another location had…read morean item in a certain size.

Excellent place for children's shoes....if you want imaginary children's shoes. Because the store…read moreis closed. The level three directory of Westfield North County is updated. Don't subject yourself to the deceit of the level one directory. Lies. Alright, sarcasm aside, go to the normal Foot Locker on the third floor by the food court; where that Filipino guy is living his best life conducting the mall train. Bought my boy some new kicks for the new school year. Friendly and socially awkward staff (love it) and plenty of inventory to suit your needs.

I appreciate that Management finally repaired the broken down fence on Beethoven Road…read more It is my hope that More shops that the surrounding neighborhoods appreciate will be attracted again to this mall. Lululemon left and Nordstrom left. Our only option is to drive all the way to La Jolla to shop at the UTC mall for those kinds of shops. a Nordstrom's rack would be amazing or other clothing companies of that caliber.

The place you *have* to go to if you visit this mall is Let's Play VR…read more They're all about "virtual reality" - and it's a mind-bending experience. All around you - left, right, top, bottom, in front of you, and behind you is an alternative universe - an immersive experience for sure. They have tons of titles you can choose from, including all kinds of sports, shoot 'em up games, of course there's zombies, and nature stuff, too. My favorite game is the boxing game, Thrill of the Fight, which is super realistic - and there's a training gym before you pick your opponent. The training gym has all the equipment you could want - a dummy with weak points indicated, a big, heavy bag, and a bag for agility that's hanging on the ceiling. I can't yet beat the Mexican boxer, though, so that's a goal of mine. Need to work on my combinations haha.

I'm a proud Macy's card holder and it is the only department store credit card that I have. I…read morewanted to do my review for Jackie in the make up department. I have bad eczema and I cannot wear most makeup because it causes irritation. I decided I wanted to try Clinique since it is hypoallergenic and dermatologist recommended. I booked a make up consultation over the phone and I was so happy with the result! Jackie was so nice and knowledgeable about the Clinique products. I ended up splurging and buying all the make up she used and the brushes and charging a lot on my Macy's card but given how much I've used the make up and brushes from that moment on and how good it looks and how confident it makes me feel I'm thankful I did it. I got lots of free gifts and I got Star Money since I spent a lot. Of course, I don't recommend going broke on make up but if you want a new routine like me and want to do a complete haul Macys make up consults is the way to go. I never felt like Jackie was forcing any products on me too. I'll definitely be booking her again for my next special occasion! Also side note I don't know why this Macys has so many bad reviews I love it here and feel the quality of the merchandise is good. Again I'm proud to have a Macys credit card and I shop here a lot. Backstage has the best deals and is as cheap as a Marshall's or Ross but better quality and less chaotic to go through. Don't let the reviews fool you those are just angry customers and the happy ones like me are just too lazy to leave reviews. Thanks Macys and Jackie! See you soon!

Sure, Macy's in Escondido has been on the decline for some time now. Unorganized, sort of beat up…read moreand dirty, which ok, does not warrant a single star. My single star is for their customer service. As of late there is not employees asking if you need assistance, but more sort of going out of the way not to help. I would ignore these things, however experiencing customer service for a return was terrible. We had ordered some luggage online during the Macy's luggage sale, we also had an additional 25% off discount. These items did not work for us; we only unboxed one to look at it. In the store they did have a lower end model, which seemed like it would work much better, even though it was substantially cheaper. I waited in line for about 20 minutes (it was only myself in line and the person being helped at the time). I asked if they could still apply my additional 25% off if I purchased the two lower tier bags (same brand), and was told that there was a VIP sale, which was 30% off and that it was better. I attempted to explain that I had the 30% PLUS the 25% off and that it showed on my receipt like that. I was told that no, only the 30%, which would be a much better deal than I paid. In ringing up the 2 pieces of luggage. I paid through Macy's online $630 for the two items I was returning, the items I was attempting to purchase came out to $980, after the 30% off. This luggage was selling for $237 directly from the manufacturer and was marked $400ish on the shelf. I asked if they could match the manufacturer price, as I did not feel that I should have to pay 300 more for two bags, when the ones which I was returning were $150 more (each!). She stated they don't price match, I asked if she could apply the 25% she said no. I said they are cheaper on Macys.com, but she again said they do not price match! I returned the item, and then once more said, I can't believe you cannot price match your own website, she said oh yeah we can do that, but you didn't show me the price on the site...... WHY WOULD I!!! you said you could not match the price! Now, yes, this really frustrated me, yes, I did order it from the manufacturer on the way to my car, the part that really frustrated me was just the attitude, lack of any sort of empathy, not a "sorry it's just not something we can do" refusing to look at me and the heavy sighing that really just irked me. Do better Macy's.

I came in to make a return, and came out purchasing more…read more It just so happened I came at a perfect time when the redlines were an additional 50% off! I perused and found some racerback stretch tanks for $5! Perused even more and found a couple summer dresses that were $15, of which one I will use during my bro's rehearsal dinner since it was a cute teal dress. Lastly, I found a plaid long sleeve shirt that rung up for $5. Deal galore!!! Customer service lacks (as always), but the deals were awesome. Still can't stand the loud music and the unbearable perfume/cologne they spray all over the store. By the time I leave, I'm deaf and I smell like Hollister...

I came in to this store because my daughter loves it so much. As I was going to even exchange some…read morepants to one size smaller, I was not accommodated due to their strict policy of 30 day, which I was a day too late due to a trip. I requested to please speak to a manager because I wanted to exchange just to a different size and in addition buy more back to school shopping. But he was strict to it and did not want to disclose his name when I asked him. What kind of business does not disclose the managers name? He obviously is too young to manage himself to have good customer service. What happened to good customer service? I felt as if I was not heard and avoided with no respect as to even give me his name. This happened on 8/9/26, Sunday at 2:30pm. Who ever they left in charge as the manager is not a good manger at all. Customers should be treated with respect and felt heard and accommodated. I am very disappointed to the poor quality management at this place.