Don't order from them, the online shopping experience is a nightmare. I should of known from my original experience but I had faith it was just a oversight. I ordered outfits for my granddaughters for pictures on October 1, 2026. I paid for the 2 day expedited shipping. On Friday I got a label created notification from UPS and that they didn't have the package and would notify me when they received it. Nothing all day Friday... Nothing Monday. Today I get an email that says ... your package is on the way... WHAT !!! I ordered it on Thursday Morning at 7:36 AM at the latest this package should of gone out with the evening deliveries. I am really disappointed in their online service. I sent several emails inquiring about my order and got no response, not an apology, not sorry for the inconvenience. Just a refund notice that I was getting my expedited shipping back. There is no way to call this brand, everything is done via email.
I love love Rylee & Cru if you go into the store. I live in Carlsbad and the Customer Service from the individuals that work there is always great !
I own my own business, and I personally make sure that my clients are answered and responded to in a timely fashion, I understand that Rylee and Cru is a popular business and I as just one customer likely don't matter. But My family spend a lot of time and a lot of money in their store. But we got no response.
We were put in a position to get new outfits for pics from a brand we can rely on WildWaWa . Ordered on Friday once I saw label created and they were here on Sunday morning.
I think that Rylee and Cru is an incredible brand, their clothing is beautiful and well made. But if they can't handle the shipping part of it or even email their customer back they need to regroup and come up with something. I am really disappointed. Like I said I am 1 customer who clearly doesn't matter. If anyone else as had these issues and need outfits on the fly ... the WildWaWa has you covered and she's very responsive. read more