Great location, plenty of parking, spacious and room and merchandise to roam and choose. Take advantage of online Nordstrom Rack and compare, try and test them out before committing. Easy to return too. Nice service and selection inline with 'racks' store. Great price and discounts if you shop around or know exactly what you want. Else, just another not too shabby shopping trip in the neighborhood read more

Extremely frustrating customer service. Placed an online order, just to have someone in the pick up area say she doesn't know how to do anything. No exaggeration she just stood there, had to get in line just for another employee to then walk over and just grab a bag. Not to mention half the items listed for pick up were not there. read more

BABELYN the cashier tried to deny my refund of an unworn / unused / purchased within the last few days WITH tags attached and receipt She spent 3 minutes with a long line inspecting the dress and then refused my refund until I got the manager and a refund Will not return due to this experience read more

Nordstrom Rack has a great selection of name-brand items at discounted prices. The employees were friendly. Some of the shoes weren't in the correct size sections, so it took a little extra time to look through, but I was still able to find what I was looking for. read more

Nordstrom Rack - Front - Department Stores Near Me - San Diego, California

Fiona gives five star service. When I need something and I need it to go right. I go to the Nordstrom rack and Fiona is what good service looks like. Great job. Fiona. Happy holidays. read more

Nordstrom Rack - The Rack! - Department Stores Near Me - San Diego, California

Help is sparse. Much of the clothes I purchased I found had snags later on. People really manhandle the clothes and leave them all over the floor in the dressing rooms. I brought stuff up the counter to see if I could get a discount on damaged clothes and they said no way. No discount at all. If I did get a discount I could take it to my tailor and have her work on it. Instead you don't allow discounts, it gets discounted and after a million people trying it on doesn't get purchased and you fill up the landfill. Terrible way to do business if you're not pulling damaged clothes from the rack and waiting for people to find the flaws when they get home. read more

Now this is a solid Nordstrom Rack location! Right before my trip to New York I knew it was going to be cold with ice and snow so I really wanted to try and find some new boots that would be good for that kind of weather compared to San Diego haha. This store is so much more organized than other locations in San Diego and just felt cleaner. I actually went to make a return and I wish I knew the associates name that helped me he was super kind and actually ended up helping me again when I found a pair of boots to buy for my trip! I had a great experience here and this will be my go to location moving forward! read more

Great customer service. Great prices Selections of items on sale good inventory Store in easy access read more

This is in my opinion one of the cleanest , on point Nordstrom Rack I've ever been to. Whom ever the manager is should be applauded. I was a Store mgr for a different Company so I can't help but have little of that inside me . Anyway kudos read more

Great prices, so many good things inside. This store is always busy because of the area

Leo was absolutely phenomenal with helping me with my purchase. He was thorough and he moved the line very quickly. I highly recommend this location. If you get a chance to have Leo check you out then I would be very happy for you. Also awesome customer service!!!! read more

I've never left a store more dissatisfied and angry. I visited on Sunday, 12/28/25. A young man with long hair helped me try on glasses. I picked a pair of Saint Laurent sunglasses whose tag was next to the glasses but no longer attached. He put them behind the counter while I waited in a long line to check out. Once I got to a register, the tag was missing. The staff lost the tag some time between me trying the glasses on and paying for them. The cashier paged the same man for a price. During the 15 minutes it took him to produce a new tag, they offered me a dirty old Coach sunglasses case since the were supposedly out of Saint Laurent cases. This means that despite having at least 25 Saint Laurent glasses in their display, they don't have a single matching case? So annoying and lame. He finally produced a new tag, hands it to the cashier and says, "these are final sale". She relays the message, "these are final sale" to which I asked, "why?" and she says, "because that's what he told me". ALSO, the new tag was for a different, MORE EXPENSIVE item. $20 more than the original tag. So do you really think I'm going to purchase an item that doesn't have a matching case, is MORE expensive than when I tried it on 20 minutes ago and is now final sale. In what world? Do you really think I am that stupid? I can't believe this is acceptable service to you. Shame shame shame. read more

I came to this Nordstrom Rack location to return an unopened UPPAbaby stroller purchased through Nordstrom.com, following Nordstrom's official return policy. Not only does the policy permit such returns, but my return documentation specifically suggested returning it to a local Nordstrom Rack. Despite this, the store wrongfully denied my return. The store manager, Fiona, falsely claimed that returns of baby strollers were at the store's discretion, despite no clear policy stating this. To confirm, I immediately contacted Nordstrom corporate and another Nordstrom Rack location--both confirmed that unopened baby strollers are eligible for return at Nordstrom Rack locations. When I called this store back to address the contradiction, I was met with hostility and a vague, inadequate explanation. I also requested written documentation supporting this so-called "discretionary" policy, and Fiona admitted that no such written policy exists. Despite this and a call from Nordstrom corporate, she still refused to accept my return. In complete defiance of official Nordstrom return policy. This stroller cost $650--this is not a minor purchase. For Nordstrom to refuse a legitimate return based on an unwritten, selectively enforced policy is unethical, potentially illegal, and predatory. I can't say for certain why this location chose to make an exception to their own policy in my case, but the inconsistency raises serious concerns about bias or discrimination. I filed complaints with consumer protection agencies, including the BBB, the California Attorney General, and the California Department of Consumer Affairs. Shoppers deserve transparency, fairness, and consistency--this location failed on all counts. read more

By far the worst Customer Service they don't know what they're doing. You call in trying to get them to return the item instead they click picked up item then they don't email the receipt. Then the department manager doesn't know how to do it so they get another manager, who is supposed to be able to know how to send me the receipt showing the item was returned!!! I will never purchase another item on nordstroms.com again it's too much of a hassle when trying to return or pick up an item or extend a time frame to pick up an item. Then they don't even have a bag to put all the items in when it's picked up. I don't know if this is incompetence or they just don't know what they're doing. read more

Purchased items on 5/26/2025 and went on vacation. Tried to return an item on 7/26/2025 and was denied. The young girl at the registry said I was outside the return window which is 60 days. Item was unused with tags on and she couldn't even give store credit. When did Nordstrom and Nordstrom rack change their return policy? Gone are the days of customer service, I guess. read more

I ordered a sweatshirt from NordstromRack.com. When I received it, I found it's damaged (a hole on it, a lot of lint balls and a temporary tag). So I went to Nordstrom Rack store on Carmel Mountain Road to return. And the store manager told me that I have to ship back to Nordstromrack.com because I didn't purchase from their store. I think the manager is making her own rules to against the Nordstrom Rack's rules. read more

Was shopping for my daughter today , who was not with me, so sending her photos of things, to see if she liked them, but nothing was sending. I asked a clerk if they could hold my items, so I could go outside, where I would have service. He asked his manager who quickly said "no, we can't hold." Ummm what? This is why people shop online. Horrible customer service. I left everything at the counter and walked out. read more

I had the worst experience at this Nordstrom unfortunately. Which upsets me because this WAS my absolute favorite one I drive up there from lakeside. Today I went there to try and exchange a jacket I bought for my boyfriend for Christmas but it didn't fit him so I wanted to get him something else, the man at the register said I wasn't able to exchange it because it had some lint on it! Which is crazy because the jacket was new the tags were still on and it was almost nothing of lint it had! He said it wasn't in a sellable condition to be able to return . So upset I drove 30 minutes to not be able to return ! And he was extremely rude... read more

It's one of those stores that you simply can't visit with a specific item in mind. The shopping experience tends to be somewhat chaotic, so it requires a bit of patience as you navigate through the myriad racks and shelves. Personally, I must admit that I often find myself lacking the patience needed to thoroughly explore the extensive selection of clothes. However, on the rare occasion, I stumble upon unexpected treasures, like a perfectly fitting pair of jeans, which is undoubtedly a cause for celebration, considering the savings! For me, the real gems in the store tend to be in the jewelry and makeup sections. I've had the pleasure of discovering products from reputable brands like Too Faced and Stila at a fraction of their regular prices. This element of surprise is an exciting aspect of each visit, as you never quite know what fantastic deals might be in store. Let's not forget the fashion realm either, where I've uncovered a few striking pieces from the Betsy Johnson collection. These discoveries bring a sense of satisfaction that goes beyond the price tags. But what really deserves a special mention is the splendid array of shoes on display. The sheer variety of styles and designs is a true delight for any shoe enthusiast. The best part is that my wallet remains relatively unscathed after indulging in these stylish finds. The combination of affordability and an extensive shoe selection makes it hard to resist perusing the shoe department during each visit. In essence, this store offers a unique and somewhat unpredictable shopping experience. It may require a bit of time and patience, but the potential for fantastic finds, especially in the jewelry, makeup, and footwear departments, is worth the occasional treasure hunt. So, I encourage you to venture in, and you may just discover some remarkable items that make the adventure all the more rewarding. read more

I love the store. I think they have a great selection of last-minute items you might need to pick up or sometimes just getting a dress shirt for a teenager! They have a great shoe selection I've always been able to find what I need there. read more

Carmel Mountain is an area you don't take lightly for their wealth, yet this Nordstrom was a total lost, they didn't have the same quality stuffs like other locations that I've been to, not enough stuffs, they have a lot of females clearances, and that's it. Everything stays regular prices, basic standard items, nothing high end being filled with this place, clearances for males were low zero to none, on their handbags they might have an ok average amounts, but their backpacks and luggages were just meh; not a lot of jewelry either. read more

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If you're willing to stick around and go through rack after rack you'll eventually find something worth buying. Yes most of the clothes and shoes here are older than what you'd find at the retail store at the traditional malls but hey it's cheaper! Lines do tend to get long if a sale is going on. Everything from sunglasses, perfumes and colognes are here all in one place. Just need to know where to look. Came in recently and bought some clothes for my son. Keeping my outfits fresh by mixing in a few items from the rack. Thanks for keeping me trendy without leaving me broke! read more

Nordstrom Rack - A few of the things purchased from here - Department Stores Near Me - San Diego, California

Suzie at customer service @ Store 369, 9/08. She reflected the very best in customer service! It was a very HOT day outside, shoppers were potentially "testy", and the checkout line was long... Susie greeted us with a SMILE and a little story about her and friends going to see a concert... (relating to my wife's concert T-shirt... keeping it relevant and light). I couldn't tell her then how much it nicely impacted our day, but it did! Thanks Suzie! read more

i was returning shoes at night one hour before closing. nordstorm return says you can go to checkout OR order pickup so I stand in order pickup line. older lady brown frizzy hair lady says you have to stand in the main line. okay whatever. when I went to return my shoes at the register lady was unfriendly, didnt even say hello, they need to work on their etiquette and attitude. she asked me for the order number i said i have the barcode? she DIDNT SAY A WORD. then she proceeded to scan my items and tap on the screen and printed my receipt. which meant she couldve done that instead of me frantically looking for the order number for 2 minutes. I agree with one of the reviews!!! I left the store in disdain. now I know not to shop here! read more

I walk in for two things and leave with a sour taste in my mouth because of passive aggressive attitudes and side comments? Extremely unprofessional and unexpected as I've never had a problem with Sally's before. Don't need to lose sleep over bad customer service from people who clearly don't want to be in customer service cause there's plenty of other places. Patience is a virtue when hiring employees and I hope that's considered in the future. read more

Nordstrom Rack Carmel Mountain: where customer service, hospitality and basic store etiquette goes down the drain. Save yourself the headache and go somewhere else or shop online. The store clerks can use re-training on speaking with their customers. Selection: you're better off finding something better at a second hand store. I've never shopped at a store that left me with such disdain. read more

Worst customer service I have been experienced for 30 years in U.S. I experienced the worst customer service I have ever experienced in your store today 1-25-2025. I bought lots of stuff at your store on 1-21-2025 and spent $643.96 on that day . I purchased one perfume set that day, but the check out clerk did not tell me all perfume are final sale , neither the rack that placed perfume did not have the sign saying final sale , the check out clerk told me 30 days refund policy if I have receipt (I asked her what is your refund policy because I have not been in Nordstrom rack store to shop for years) . I found a cheaper price online at fragrance.net for this perfume set $20 cheaper on the night of 1-21-2025, so I bought one online at fragrance.net and got ready to return the perfume set to Nordstrom rack later. When I returned to Nordstrom rack this morning on 1-25-2025 at Carmel mountain plaza rack at 11940 Carmel mountain road , ate 100, San Diego , Ca 92128, the clerk , the manager , the higher manager told me I can't return the perfume set . I was in shock and she insisted to give me store credit instead of giving me the refund . I told them when I bought this , the check out clerk did not tell me no return for perfume set. I was forced to take the store credit for returning the perfume set . I was very upset and angry and I went home to get most of the items I bought at this store on 1-21-2025 and want to return them back to this store . I came back this afternoon and wanted to return one of the item , one shoe , $249.97, they told me I can't return it because the tag on the shoe bottom was worn out , they can only give me the store credit instead, I never worn this shoe out since I bought it and I did not notice the tag on the shoe was worn out when I bought it . There is the other price tag inside the shoe , so when I bought it , the check out clerk can scan the price . I felt so cheated by this store. I was so pissed and so angry . I told the manager I don't want store credit because I will not come back to this store again because it's the worst customer service I have ever experienced for 30 years in U.S. the clerk today even told me I should not buy this shoe if the condition was not good . I bought this shoe at that time because the price dropped to $249 from $499, yes , it was dirty at that time , but I thought I could return it later if I decided not to keep it Within 30 days with the receipt and with the price tag is on. But it turn out like this , I could not return it , only could get store credit . I ended taking the $249 shoe away without returning it at this store. What a frustrating experience I have ever experienced. I will report to Nordstrom.com customer service survey as well Very disappointed and frustrated customer read more

Not a lot of shoes in smaller sizes for men. Women's clothing was pretty disorganized. A lot of shoe isles looked like a tornado hit them and staff was nowhere to found on the sales floor. I saw a kid riding a scooter in the store and staff did not even notice. A lot of items had way higher list prices than they should have, resulting in still too high of a price after discount (who are they trying to fool?) Return policy is a bit ridiculous, I was told you can only return something if it's unworn and you have the tags and receipt. Despite this the cashier asked if I wanted to keep the box for the shoes. What kind of question is that? read more

Date of Experience: January 31, 2025 On January 30, 2025, I purchased two skirts--one in medium and one in large. I had a wonderful experience with one of the nicest cashiers, Fiona, who was incredibly helpful during my purchase. However, I had to return one of the skirts the next day because it was the wrong size. Unfortunately, my return experience with a cashier named Lynette was very disappointing. From the moment I approached the register, she was rude and didn't even greet me. While I understand that everyone can have a bad day, her attitude throughout the entire process was unacceptable. She instructed me to take the item out of the bag and retrieve my receipt, which I didn't mind. However, she also ordered me to bring her the headband I was purchasing, even though it was already very close to the register. While at the counter, I realized that the replacement skirt I had picked was the wrong size. When I politely asked if I could quickly grab the correct one from the rack, she questioned me in a condescending tone, asking if it would take long. First of all, it's not my job to retrieve items from the rack, but I was kind enough to do so to save her the trip. Despite this, she continued to give me an attitude throughout the entire transaction. When I asked for her name, she responded, "Lynette," and immediately followed up with an aggressive tone, asking, "Do you have a problem?" I shop frequently at Nordstrom/Nordstrom Rack and have always received excellent customer service. However, this was by far the worst experience I've had with a cashier. I hope this matter is addressed, as Nordstrom is known for its exceptional service, and it would be a shame to let one employee tarnish that reputation. Thank you for your attention to this matter. read more

Customer service at this location has always been poor but lately it's on another level. Store seems to always be super messy. And twice now the customer service rep at check out has left the security tag on one of our items. (strange it doesn't set the alarm off as we have left. ). Worth the drive for another location. read more

Asked a customer service rep if they could tell me if they had a certain product in another size at another location. Her reply was "that's up to the customer to do". I then asked another customer service rep to help me see if they had a product (that I had in my hand but was not my size) at another location. Her reply was "ya, we don't do that anymore. You'll have to do it yourself". I'm not shopping here again. read more

Yikes. I've always loved Nordstrom/Nordstrom Rack but this one is definitely lacking. The place is always a mess, clothes on floor, nothings organized, and the shoes are jumbled. The staff is decently friendly though and they're helpful at times. I think going to an actual Nordstrom or shopping online for the Rack is better though. read more

I like to shop online and then return in store if they don't fit. The customer service at this store is great. It's also fun to browse and the dressing room attendants are very helpful. read more

As many others I did all my after turkey shopping online. I love my MK wool blend coat in light grey, XS fits a petite perfectly. I've had a black coat in my wish list for a while. When I found the same coat in black on sale I jumped on it! It took over 3 weeks to ship! Yes I know... things have been crazy but dang USPS! I shipped to store for pick up to save on shipping fees. I went in to pick it up and the security guard was actually running orders. That was little odd but I just wanted my coat. He asked for my ID I showed him, he went back and forth. Came back with a box and asked if it could be under another first name. Asked for my ID again I took it back out of my purse. He said just keep it out until we find your order. That worried me. Fast forward another 10-15 minutes later with more confusion and questions if I received a confirmation email. They had to check the back and found my order! Thank goodness! I aged a little bit in line he kept calling me Ma'm... yes I am wearing a mask you can't tell my age. But that is a quick way to age a lady! Overall the store is well kept. You have to be okay with rummaging through racks of mismatched items. Bring your patience and a pray you find a good deal. It's not as bad as forever 21 but the layout is just as confusing. They do carry name brands at a decent price. read more

Worst customer service. The morning customer service people were rude and all have a look of "save me" written on there faces. No communication for who's next in line and super slow at check out read more

I went in to return a pair of Nike Shoes and I had paid with after pay and when I had asked the guy who was helping me if I'd get the money back on my card he didn't know which kinda annoyed me because he should've known, I also think if someone pays with a card they should have the choice whether they want it back on the car, or cash, or on a gift card. read more

I think it's safe to say this location is better than Mission Valley as it's newer. But it's still a feeding frenzy in the women's department (I guess men don't exactly lose their minds when they come here). They have a decent selection of inventory but it's just a headache to find 'the perfect' item you're there searching for. Funny thing is you never go to The Rack looking for anything specific. You just end up leaving with clothes/shoes/beauty products you don't need. Few notes: - they have a NINETY day return policy. 90 days. Period. Here is there return policy as stated online: RETURN POLICY " Apparel, footwear and accessories (bags, sunglasses, leather goods, jewelry and watches) may be returned unless the item is marked Final Sale or Non-Returnable; Items must be returned within 90 days; Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable; Items must not be worn, altered or damaged; Items equal to or more than $500 may not be returned in store; Home, Beauty and Vintage items purchased from HauteLook events are final sale " - their check out line can be ridiculous. They claim you can find any person in the 'green shirt' and do a purchase or RETURN transaction with the green shirt person. The green shirt ppl aren't always the friendliest. - came in recently to return shoes within the 90 day period and went up to green shirt person. She told me to find a green shirt person (strange as isn't *SHE* a green shirt person too) who can help me process the return vs waiting in line at the check out station. - when I got refund, they said they would email me the receipt b/c they no longer print ? It took a few hours to receive the email so just make sure you receive it before you forget about it So they're not the most helpful here but oh well. It's a newer location and that's about it. Happy shopping - read more

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This review is mostly because of Alex, the assistant manager. I had a complicated issue with my Nordstrom credit card payments, that even the Nordstrom company couldn't help me figure out. I went back to the store that I made the original purchases from. I got in the returns line, and explained to the employee that I had a complicated issue and that a manager might be more helpful for me to figure this out. The employee got the assistant manager, and Alex was SO helpful. Alex was very patient with me, listened to the problem carefully, and assured me that time would be taken to help me figure this out. I think I only waited for about 15 minutes (whereas I was on the phone with Nordstrom for over 35 min) and Alex came back with the problem being solved. Alex explained to me step by step what the problem was, and made sure that I wasn't rushed to understand quicker. I usually come to this location because of distance convenience, but this positive experience will be the reason why I continue coming to this location. If you're reading this review Alex, thank you so much again!! read more

Allen is amazing! Seriously has the best personality and voice! Send him to corporate!

This store is neat. The staff is courteous. Selection is better than anticipated. For some reason people either don't understand the numerical system or are trying to hide a gorgeous pair of size 6 shoes with the 8's. Yes, it happens often. As such, I get lost in the shoe department seeking a new pleasure for my peds. Even though the lines may be long, they are quite efficient with getting money from you and sending you on your way. Isn't that what you wanted? read more