Really liked the customer service at the vans store so I decided to go back and purchase more shoes, Dieter was very friendly and helpful with me and my daughter. I really appreciate the way this store operates and the way they treat customers. I will continue to shop here and speak highly of the customer service. Way to keep me coming back for the great service. read more

Vans - Shoes - Shoe Stores Near Me - Escondido, California

Excellent customer service and great selection. They were very helpful making sure I got the promo discount and helped me order a pair online as well. read more

I had the most amazing experience today in the Vans Store - Escondido. I was shopping to replace shoes for a gentleman I've come to know through volunteering at a church. Though I won't get into all of the details, the store personnel exhibited extraordinary kindness and generosity to me and the gentleman I was helping. I was deeply touched by staff's (I cannot remember the staff member's name) caring and understanding that not all people are fortunate enough to buy shoes whenever they wish. In a world that is too often dark and chaotic, staff at Vans - Escondido are a reminder that good and decent people do compassionate things everyday. read more

They closed 20 mins before actual closing time , cashier ignóred me from the door . Fudge Vans. Drove for nothing

the girl that helped us was rude for no reason. when we asked a question she hit us with a sarcastic "YEP!" like ok?? she had colorful hair with the sides buzzed and acted like our presence in the store was the biggest chore. when we were paying, i tried to get my code to work, but she didn't listen to a word we said and just tapped on the counter like she couldn't wait for us to leave. so i did just that and chose to go else where. the store was empty too. super distasteful experience. I seriously pray that whatever she has going on internally will be dealt with. read more

Accessibility: there are accessible/handicap parking spots in front of building a few doors down; the ramp to get onto the sidewalk is also there. Pull doors to enter but usually propped open for people to walk in. Experience: great selection of good looking skater/street clothes, shoes, socks, hats, backpacks, skateboards and more; only downside is that it is a little too pricey for me. read more

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I have bought 2 shoes from them and they told me that I have 60 days return policy. After 2 days I want it to return because they were not comfortable but they refused and they were so rode. And didn't care about it. Even the guy said after I told him I am not going to shop here anymore he said, I don't care read more

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Stores in malls wonder why sales are down, here's one reason why: I walk in and there's a pair of shoes for $125 that I don't need but they looked very comfortable. Young lady walks up and asks "may I help you" yes 9 1/2 please, she says ok I'll get someone over to assist you, wait what? I walk around and see 2 guys talking by the register assisting no one and the young lady is elsewhere. Poor Service = Poor Sales. No Urgency = Poor Sales. No Concern for providing service = A closed Location. This experience saved me $140, so thank you for that. read more

I have to say Dorthy and Kelsi went so far above and beyond to help me out for an event im planning. This store has good people who are kind and so generous. If you need anything Vans related please go see them. I cant say enough. Thanks for everything Dorthy and Kelsi read more

Quick stop in this weekend to exchange a pair of shoes bought online. The staff was friendly and helpful and got us taken care of with minimal fuss. Thanks! read more

I came in needing to return shoes that I got as a gift! I called and the lady I talked to was SUPER sweet & was very understanding. I appreciated her honesty of not being sure if the return/ exchange can happen but to still come in and they can see what they can do. I came in 5 mins before closing (I hate doing that but I thought they closed at 8) & they had the best attitudes and didn't rush me out. The manager was able to switch the size for me & just was very understanding of the situation. I know a Costner coming in last minute is annoying, but they were happy to help & had the best attitudes. I wish I knew their names to give them the credit but whoever closed on 12/29 you guys are awesome. read more

This 5 star is for Isaac, smart guy, and deserves a promotion. I knew exactly what I wanted when I entered the store so went straight to the white pair I had on my mind for months. He approached me and very kindly asked if I needed anything. I asked for the 8.5. After a few minutes, he comes back with 3 pair. One was the size and style I asked for, one was a size up, "just in case", and the 3rd pair he said he brought because he thought "I might like to try them", and briefly explained that they're a more durable shoe. I knew he was probably upselling but he was super tactful, so after trying the first pair, which fit, I thought, "let's see what these are all about". I loved the way they looked right away (picture below), tried them on, and they felt better than the pair I went in for. He had also brought me a pair of vans bootie socks, and briefly explained they were concealed when on. Then he left and let me do my thing, never pressured. I took a good look at the socks and realized how nice they would be. So, in short, I bought the more durable shoe, and the socks, all because of the skillful and kind way Isaac presented them. Valuable employee, I hope his managers know that! read more

Vans - Shoe Stores Near Me - Escondido, California

Having one cashier open is ridiculous. There's a long ass line and it is not necessary to have people just standing we need more cashiers !

Went here in December to do some holiday shopping. I was greeted warmly by a friendly young woman with long brown hair. Prices were too high for me but they had some desirable clothes there. It was clean and organized. read more

Omg!! Wat service! I even told them that they r by far the BEST and NICEST Vans staff we've ever come across... thank u very much guys for the great service and an extra special thank u to Vans themselves for those cool $25 off coupons read more

Went today with my kids and mom. The guy working there deserves some recognition! I didn't catch his name but it was around 3 when we went. He measured and grabbed multiple pairs of shoes for my picky 4 year old, and all with a smile and very patient! I was impressed honestly. My one year old ran up and gave him a big hug out of no where, i think that just shows what kind of vibe he gives. Anyway, I'll definitely be back! read more

It smells a lil' funny in this store. Its also freezing - maybe they think the temp will make the smell dissipate? Anyhow, it's Vans, not much to say since all their stores sell the same thing. Lots of styles to choose from, associates are attentive and location is convenient. read more

This Vans location has the best customer service! Chase was so patient and helpful. He took the time to find my teen a pair of shoes he loved because his original choice was sold out. This was the 3rd vans store we visited and I will absolutely drive out of my way to go to this one! read more

This VANS store has great customer service, which is MAJOR important to me. I've bought shoes here at the Esc. stop before & was so impressed with GIO who took great care of me & my needs. My daughter from Orange County was with me last time & ended up purchasing 2 pair of shoes. The store is clean, orderly, & GIO was very versed in everything VANS. I told him that I was impressed with him & would post our visit on YELP. He said that it would be nice if I did, but that it was more important to him that he take good care of us. I said that this was just one more reason for me to post on YELP. 5 STAR RATING. Corinne Geras read more

My son and I were helped by Mose and Victoria and I was really impressed with how they handled the clients in the shop. It was a bit busy and there was just the two of them. They were polite, and friendly. We will be back! read more

This location will not allow returns from online orders. Staff is rude and inattentive. Visit North County Fair they were much better there.

Amazing customer service! They really go above and beyond to make their customers happy. From the minute my family walks in we are greeted and asked if we know what size we are. They measure my kids feet, and go as far as lacing up each pair for us. Good one on one interaction shows their employees are knowledgable of the brand. Everyone is always so nice and helpful. Been shopping here for 2 years to avoid the crowds at the mall and I have had nothing but GOOD experiences. read more

I came to this vans store after the bad encounter I had at the one at the Escondido mall and I received much better customer service. Everyone was helpful and patient. I'd recommend this store rather than the one at the mall. Overall great experience and great people. read more

I have been twice in a month for back to school shopping for two girls and my irritation level is typically pretty high in retail stores since retail associates seem to care little and not be very well trained. OMG! I was blown away by the professionalism both times. They are a fine oiled team and work well in a fun, friendly and efficient environment. When they step off the floor to get a shoe they have a code word and they all work together very well. The Manager should be proud of her/himself. I could not be more impressed by their sincerity and desire to help. Way to go team! I hope the Regional Manager knows what they have here. Props to you all and thank you for making my experience a wonderful one! I am excited to go back! read more

Service was Awesome. They made sure I had the proper size and that everything fit. KK was the girl who helped me, she was very knowledgable about the product and had a great sense of style. 10/10, would go again. read more

Girl with the last name Reyes, real bad customer service. She should get a job at Burger King where everyone else is miserable. She rushed my son and i through our shopping and everyone else besides her was thrilled to have my son there while she seemed super annoyed. I don't know how this girl was raised but she needs to treat people better. Only reason i know her last name is because one of the newer cashiers needed it to sign on and by the way the cashier was super nice. He should get a raise. read more

Ok, had the complete opposite service experience here than at Sports Chalet. These guys are awesome. I never even purchased a pair of Vans before and went into this store on a whim. I ended up buying here cause these guys were so cool. Great selection and they are really nice to their customers. I'll definitely be back. read more

Wow, I can't believe there is only 2 reviews and only one is bad , here it goes , I made a yelp account just to say a few words about this place"vans" first off I want to say that I have always loved vans shoes and products but this place is very unprofessional and the service is terrible. They have all the coolest vans shoes and products but every time I go to this location there is a problem. I've been there times where they can't find the shoe in the back or they make you wait for a long time to tell you they don't have it and then when the shoe on the wall is my size they couldn't even find the left. Come on, and then I went in like 3 days ago and they didn't even have tools to set up a skateboard, yet they sell grip boards hard wear and wheels I have had it with this location and I pray someone important in the vans company reads this! My name is Jimmy been skateboarding for 22 years I'm very patient and easy to get along with. Warning if you go in this store it's like going to the dmv painful read more