During these hectic holiday times, inventories are low and patience is little. That's why it was such a blessing to run into someone who can take the time to guide a customer to exactly what he needs. That person's name is Jasmine. Despite being pulled in four directions at once and witnessing me miss out on every choice i made due a very common size requirement , she took her time, dug through the inventory in the back and found EXACTLY what I was looking for. She was amazing in her customer service and Boot World should recognize her as a genuine asset to their company. When I return, and I will, i will ask for her by name. She made my Christmas. read more

Getting boots here for years. Purchase these keen utility boots one month ago both shoes are falling apart and Edris at the boot world in San Marcos would not replace them with a new pair. I have four pairs of these boots and none of them have done this. Unfortunately I will not be shopping here ever again they lost my business. read more

Boot World - Keen boots utility model falling apart after one month of purchase. Edris at the San Marcos store would not warranty them. - Shoe Stores Near Me - San Marcos, California

Great experience with their sales people. Friendly, kind, and no bs. No pushy sales either. I highly recommend it. read more

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The staff is pretty friendly. Their pricing is fair. They have lots of options as well

Joel was my salesperson he provided great customer service and was there to help me pick out the right shoes for work. read more

Boot World - Oil resistance with steel toe - Shoe Stores Near Me - San Marcos, California

went in to get some work boots and kaitlyn helped me. super sweet and super helpful. will be going back for my next pair of boots just because of the good service! read more

When I left this store, I commented to my fiancée that I'd forgotten what great customer service was like. There were two young men that worked there on July 30, around 4pm. According to my receipt, one of them might be named Edris. One of them was clearly training the other, but both of them were so informational, friendly, and helpful that I just had to come here and shoutout the unexpectedly great service I received at this location. In a retail world now filled with faceless online purchases, annoying/repetitive sales reps with fake smiles, or rude service, the two men that helped us were none of those and were a breath of fresh air. I was greeted as soon as I came in, then asked if I needed help. I said that I did as I was looking for work boots. They made sure of what shoe features my work would require and then pointed me to a wall display to choose. They gave me enough time to decide and try on shoes on my own, while coming back at the appropriate times to give me shoe sizes from the back, or offer up different brands of shoes based on my size and needs, or suggest that they look up my size at a different store, or offer up advice when I was struggling on deciding on a pair. It was great , genuine service, and I wish more retail stores had it. read more

Walked in looking for work boots. Everything was going fine .until one of the female employees started saying rude things out loud in the back room (I can hear you) honestly just making unnecessary comments and when one her co workers asked her to bring different boots to try on for me the employee acted like she didn't want to do it ( how does she even work there). The other female was helpful though (dark haired brunette) read more

My friend and I were in the San Marcos store on December 18th and we were assisted by Ana. She was extremely helpful, knowledgeable and friendly. When you are purchasing something at a higher price point, friendly and knowledgeable staff make the experience so much better. Thank you Ana! read more

Came in with my wife to exchange the shoes I got from work. The sales lady who helped me was very rude. Looks like she hated her job. She didn't even bring the shoes to me. She wanted me to walk across the room and try it on where she can see me. It was weird and rude when she said to sit over on the other side of the room where she was standing. It Looks like she was tired of working and wanted a real job or she thinks I'm going to steal the shoes when it was already been paid from by my company. If I were you I will not come here for your footwear if you don't want to be boss around by this lady. read more

Boot world is a great place when ever you are in need of good working boots. The team member that was very helpful is a awesome woman name Anajancy she help me when buying my work boots she hoped me lots of great options, recommended me insoles for my feet, which help me plenty with the support and comfort they give me while working, she is any excellent employee and know just how proved good Customer service and receives u with an amazing smile that just brings you back again. read more

I've had a couple experiences here. Before I temporarily moved to Alaska I consulted a worker and bought a pair of boots here along with the sham product they sold me to protect the boots from the snow... two months into it, the snow is seeping into the boots and I'm sloshing around with icicle feet. Fast forward to present day, I walk in looking for a new pair of work boots. I tell them I'm a size 6 in men's because they don't have the boots in any brands I want for women's. The lady proceeds to tell me that the smallest they have is a 7 in men's and asks me if that'll work.... I understand if you don't carry my size. I really do. But you work in a boot store and you're asking me if wearing the wrong size boot that I'm about to drop a couple hundred dollars on is going to be okay.... are you serious? In her defense, she looked up where I could possibly find it in other stores before continuing to offer me the wrong size and in a different brand and style than I inquired about. Thanks but no thanks read more

I Just Want To Thank Cengiz For The Great Customer Service. As Soon As I Walked In He Greeted Me And Helped Me Out. 10/10 Definitely Will Come Back To This Location In The Future read more

Bought some Timberland PRO Work boots last September. The seam blew out as I am really tuff on shoes. I walked in store and without hesitation I had a new pair of boots handed to me at no charge. I was so impressed with the way they handled me as a customer I dropped another 160.00 on some killer hiking boots. Awesome! read more

I got the impression that boot world had good customer service. I went in for a pair of work boots, and the staff was more intent on their own conversation than helping me. They replied to my questions, but never answered any. Finally they convinced me to get the orthopedic insoles because "my feet have a high arch." I ended up putting my original insoles into my boot because the othopedic ones hurt so much. They most positive thing I can say is that they handled my return professionally. read more

Should be called ugg world. No womens western boots. Makes no sense. You'd think a store called boot world would have boots. My bad.

Me and my husband went to go buy some work boots for himself. We were waiting for the lady to come so we can ask for the boots but she took forever. When we got the boots and paid, on our way home we noticed the boots weren't even the same size or even the same boot. It was very disappointing to have to go all the way back because we do not live in San Marcos. Then when we got there they had charged us the wrong price so we had to pay $30 more. Which that wasn't the price they had told us the shoes cost. Disappointed. read more

Boot World - Shoe Stores Near Me - San Marcos, California

I am a very happy customer of boot world. They swapped my Georgia boots that were giving my feet problems with no hesitation for a different pair. Stuff like that goes along way with people like me. The staff was super friendly and helpful. read more

Got my beautiful pairs of Ugg tonight! Ferida is Amazing she is so helpful and informative. Great customer service Ferida and Diana ! Thank you ladies!! read more

Came in today looking for a new pair of boots for work. I was assisted by I believe his name was Daniel and another young woman. Daniel was to help me find the right fit and offered some soles to make the boots fit better. Great service and was eager to make sure i was in the right pair. A+ service from the employees. read more

I've been here multiple times actually. I'll never really understand the negative reviews about this place, some people just love taking advantage of the "customer is always right" phrase, But anyhow every single work boot I have gotten here has been exceptional the employee there Javier was very attentive to me made sure that the boot I was getting was the right one for me not just trying to BS me and have me buy any old boot any time I have a question pertaining to a product he would respond to be in a professional manner, I hope his managers do see the good work ethic he puts into his job. Because now a days it's very hard to find a employee that actually shows they care about their job duties. Again thank you to Mr. Javier read more

Terrible customer service, nobody knows a dam thing about boots, maybe give these guys the boot and try someone else.

Love this location. Been buying a pair of Keen boots from them every year for many years. I remember when Scott the general manager took over this location. He's definitely one of the reasons I keep coming back. I figured out years ago that a good pair of boots will keep my feet from hurting. I expect I'll continue buying my boots here for years to come. read more

Went in to find work boots for hubby. I was expecting a larger store, considering the name, but they had a large selection to choose from. The sales girl was polite, friendly, and very helpful and knowledgable. Besides work boots galore, the store also had a huge selection of UGG boots in lots of styles. Next time we need boots, this will be our first stop. read more

Alan was really good had great customer service very satisfied with his customer service will definitely recommend the store

I went into Boot World San Marcos looking for a pair of Steel toe boots for my husband. I didn't know anything about the boots and the girl helping me out had so much knowledge. I was extremely impressed she knew everything about the boots. I ended up purchasing a pair of Steel toe boots & some insoles for extra comfort. Thank you for the help Yvette! read more

Worst customer service I have ever experienced. I will not return to this store. You can't look at boots and help yourself without someone breathing down your back, but had to deal with the two worst female sales reps I have every experienced. We will not return to this store ever again. I bought my daughter's Christmas gift but didn't buy the second pair for myself because I was truly so annoyed! read more

I went to this Boot World in San Marcos looking for a pair of work boots, and as I walked in I saw that they had a variety of options. The employees working there were on top of their game. One of their wonderful experts named Vicky helped me out by thoroughly showing me the difference between each boot, and letting me try on different sizes until I found the ones I liked the most. I went in wanting to buy some Timberland Pros and came out with some more comfortable Wolverine work boots and saved some money!! Definitely will come back when I need another pair of boots. read more

I read the reviews about the Carlsbad (El Camino) location and decided to drive an extra 20-minutes to this shop. Wow, it was so worth it. Colin (or Cory, I can't remember) helped me and was awesome. I mean, old school shoe store help. He sat on the ground felt around the boot, recommended other options, etc. All with super courtesy that was not fake. He sealed the deal, but I will add that overall this shop has a great selection of every kind of boot. Like I said, worth the trip. FYI, I bought steel toe Doc's (not Croc's for the younger Yelp users!). read more

My husband went in to buy a new pair of work boots today. The sales women was very rude. After requesting to try on a specific shoe she brought out a different shoe stating it was similar to the one he asked for. Reluctantly she returned with the correct pair then walked away. He was ignored by the three sales people who stood off to the side discussing food. Extremely frustrated with the service we left. They lost a sale of $170!!!!! read more

I've bought many pairs of boots here. Milton, Vicky and the rest of the staff here are super friendly. They are always knowledgeable about their products and willing to help you try on as many pairs of shoes as you want. If you're looking for Uggs this is definitely the place to go, they have a huge selection for the holiday season. End of story, if you're looking for boots come see Milton, he will get you suited up for sure! read more

The boot world at San Marcos has some horrible customer service. I lady just starting at you as if you were going to steal a shoe. No help at all, only stares. Nice boots, sandals, and etc. However, I'm not going back to the San Marcos store. read more