I had such a wonderful experience shopping here last night. I was looking for some work trousers and one of the male employees was super helpful. I wish I got his name but he was so personable and loved his fashion. He even recommended me some extra pieces that would go well with my trousers. I fell in love with one of the shirts he recommended me. The fitting room situation is a bit different as I would prefer I private mirror inside the room but the staff always gives great advice and I even found another trouser someone else was wearing. The prices are definitely on the pricey side but they are high quality and forever pieces. read more

I am not sure why this place is rated so low I had such a pleasant experience. Megan helped me and was so so helpful. She brought me so many options and was so kind bringing me sizes back and forth in the fitting room !! I really couldn't have put together outfits like she did - she's def got class and style! Thank you! read more

Avery was very pushy and it lowkey made me and my friend kinda uncomfortable. She wouldn't give us any space to shop tbh. Kinda felt forced to just leave the store. read more

Needs to answer their damn phones people don't have to drive all the way there. Fashion valley answers

Rude white girl at the check out at around 1 or 2pm yesterday. I genuinely never understood how people have the energy to be bitchy. Being nice is easier. She entered my email and phone number and then told me that my account didn't exist. I obviously know it exists, but instead of re-entering my information she wanted me to prove that it existed. I found email proof and THEN she re-entered my info and magically it all showed up. No apology, no accountability, just 100% bitchy throughout the whole interaction. Those are the types of people that never escape retail. Rude read more

Cheap product, dress broke at an event. Can't return a broken dress in the store that's an hour away! Extremely difficult return process been on hold 35 min so far calling the special number. Don't shop here! read more

rude male and female workers. no smile no genuine polite customer service. i sent my partner to return a pair of pants because it did not fit. the bitchy female said i personally needed to come in to get it returned not him, my partner is patient and he felt rudeness from the girl. i have spent thousands here and yall petty has f. if yall can't be respectful this ain't the job for you!!!! read more

Takes 2 weeks to deliver a gift card.... My first online order from them. Wonder how the in store experience would have been.

Worst customer service ever!!! Unless you look like you're going to spend thousands, everyone is SO rude and acts is if you're inconveniencing them for doing their job. Will only shop online unless I have to try something on or do a return because everyone is extremely unfriendly and stuck up. read more

There's something wrong with their attitudes. I come here once in a while, for the most recent visit I went there with my backpack because I just came back from school. It wasn't on a busy hour, and the employee who stood near the front door glanced at me, then kept staring at her iPad without making another eye contact with me. I was checking the coats near the door, and I saw she greeted everyone else except me, even I literally stood right next to her for a couple minutes, holding the coats and feeling its texture. If you happen to be an Asian and look like a student, DO NOT COME HERE. read more

I would give zero stars if I could. The staff was very rude to me. I started reading reviews after my experience and realized I am not the only one. I wasn't greeted at the door. When I was walking around, employees would walk right past me and not ask me if I had questions then go to people right next to me to ask them. Not sure if I wasn't "rich looking" enough. When I went to pay the girl said hi at first but it was fake nice. She proceeds tells me my total and tells me to pay when I'm ready. I said I have an e gift card I want to use first and she proceeds to make a face of frustration, reaches over to the machine and looks at her manager who proceeds to giggle. Not sure what part of that was funny but then she did not say a single word the rest of the encounter. Very judgmental employees to say the least. read more

Staff was rude and gatekeepy. Wasn't greeted or asked if I need help with anything when I was one of two customers in the store. I came in looking for something specific that just went out of season and felt judged. Definitely prefer the fashion valley location. read more

One of the most interesting stores in this mall, super spacious, artsy, perfect color coordination. Some Japanese fabric-we speak quality vibes and a sense of general organized beauty. Pricey but you can see mostly quality items. The store is elegant, nicely presented and somehow reminds me of the cool Zara of the 90s in Barcelona. read more

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I dropped by Aritzia with a friend to check out their sale, aka the only time I personally buy their clothes. Their sale section was 50-70% off, which brought their prices down to a more reasonable level. As always, I'm not super comfortable around their very eager salespeople (they are definitely nice though) and the communal mirror in the changing rooms. However, I was able to nab two cute new tops at sale prices so I'll consider this a successful aritzia trip. read more

This review is a very honest opinion of my first in-store experience at Ariztia UTC/La Jolla location as I have only ever shopped online from them. The service of most of the staff is not genuine at all hence, the 3 stars. First impressions, I was not welcomed at all in the store until I had about 5 to 6 items in my hand. The vibe of most of the employees who were in their early-mid twenties were very judgemental. Um, how do I say this... I wasn't dressed very "on-brand" so they kind of were giving me the side eye the whole shopping experience. I read a similar review on Yelp about this location who described the employees as very "Mean Girls move-ish" IYKYK. *HOWEVER, the employee (Phoebe) who did greet me was very pleasant so 5 stars for your customer service. As far as quality of the brand - 5 stars: I love that they are thick and sewn well. However, SOME pieces can be over priced for what they are (bodysuits for example) but I know that's not something the actual store itself can control. I still bought them since I am paying for quality. They do have sales starting at 40% - 60% off just FYI if you're a first timer to the brand. As far as ambiance and design of the store which is the same for all their stores nationwide: their fitting rooms are pretty big. The downside is they do not have any mirrors inside the actual fitting room you are in. You have to walk out to the shared expansive floor to ceiling mirrors. There is a myriad of natural light in store which I love. I do like how easy check out as and how they bag your items and wrap everything. Overall, to whomever is reading this, I surely hope you do not have the same experience I had with pretty much being judged. I'll probably shop at the Costa Mesa location when I'm in the area to see how their staff is compared to this store in UTC/La Jolla since I have an office in Irvine nearby their Costa Mesa location. I'll probably stick to online shopping with this brand and just pick up items in store at this location if need be. read more

Aritzia - Their shopping bag. - Accessories Near Me - San Diego, California

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Terrible customer service, both instore and online. Their return policy is ridiculous. I purchased items on black Friday and they are only willing to extend a store credit because it was on sale, but that is what Black Friday is about. It was new store for me so I was learning sizes and fabric etc so I needed to return items. They would only provide a store credit and refused to let me speak to a manager. Apparently if you get store receipt when you purchase it you could return it but there was never any mention of it during the checkout process or in their policy. Terrible customer service, not willing to work with the customer at all. read more

I cannot say enough great things about McKenzie at Aritzia! Every time I need outfits for my work trips, she is my go-to. McKenzie has an incredible eye for style and always helps me select pieces that not only make me feel confident and polished but also work perfectly within my budget. Her genuine care, patience, and ability to understand my needs have completely eased the stress of shopping for professional yet stylish attire. She truly makes the experience enjoyable and rewarding. Thanks to McKenzie, I always step into my meetings feeling like my best self. If you're looking for someone who will help you feel stylish and put-together while staying mindful of your limits, McKenzie is the absolute best! read more

Aritzia - Accessories Near Me - San Diego, California

I was going to be in the area, so I gave them a call earlier in the day to see if they had a specific item in my size after finding it online. I know quantity of 1 can be a hit or miss, so I wanted to be sure so I wouldn't be wasting time getting over there. Turns out they did have it, and I was asked if I wanted to stop by today or tomorrow. Girl was really nice over the phone so I was looking forward to my visit. After getting lost around this place, I finally stumbled onto Aritzia, and headed straight to the back register area. Another friendly girl helped me find the dress, offering a fitting room if I wanted to try it on first. I'm now used to the no-mirror fitting rooms, so I knew what I was getting into. This thankfully fit; as I know sometimes different colors may fit a little more snug, etc. so after trying on the black at another location, I'm pleased to say the white fit just as well. Another plus was sales tax here is less than where I am, so that was a nice little surprise. My experience here, and at the Century City store have been positive, and I look forward to shopping in the future. read more

Poor customer service and an inconsistent return policy. Extreme condescension from the manager.

I would literally rather die than to use their fitting room. You have to go out into the communal area to even look in the mirror. I just think it's really odd and off putting. It's so awkward because men and women sit there and half the time I don't have the right bra for whatever I'm trying on. And I just want to see what I look like in peace without an employee all in my business giving me their opinion. read more

I used to like their store, but today I went to their location at UTC to try on clothes and had a terrible experience. It was my first time encountering fitting rooms without mirrors, so I had to step outside to check the fit. When I returned, all my clothes had been removed from my fitting room, and two other people were already inside. Not only was it awkward, but I also had to search for my clothes. Then, the staff told me to get back in line, saying that once I stepped out, my clothes would be taken out of the room. If that's the case, why not just install mirrors inside the fitting rooms? The staff also had a poor attitude. I'll never shop at their store again. read more

I will break down my review into three parts on what I expect from a retail store like Aritizia. Service: Similar to other reviews, I could feel that staff were not genuine and often times overbearing. I had a repeated odd encounter with one employee who had numerous opinions on every outfit I wore every time I left my fitting room. While I do appreciate compliments and small critiques, the extent of service provided was unneeded and borderline overbearing. I did not feel comfortable every time I tried to put something on and neither did my partner. There was also another female in the other dressing room next to mine and likewise, this same employee also made similar critiques, not only on the clothing choices they made but also on the customer's body type. While I don't think this employee represents the rest of the staff, I found her attitude very unprofessional and there clearly needs to be retraining on etiquette. Quality of Products: I admire a lot of the clothing styles which range from professional to summery-spring vibes to casual. The quality of fabrics used are sometimes a hit or miss especially for the trench coats. I've noticed some can be very flimsy fabric that can easily wear and tear or fall off easily in sensitive areas. I love the new dresses for the spring season, but I wish they had some in stock in my size. I do love their corset tops and their business-casual blouses. The fabric for those make me always squish and stretch them. Ambiance: Sometimes I go here mainly for the ambiance. Beautiful and well-dressed people everywhere! I enjoy walking around inside here with my friends and it's a good place to vibe and shop pretty clothes. read more

Add mirrors to the fitting room. Immediately realized there was no mirror and walked out the store. People should have the option of trying on their clothes and looking at themselves outside or inside of the fitting room. read more

Best customer service! Olivia was beyond accommodating with helping me with a bulk order. Corporate customer service was also amazing when I had a problem with an item last year. Quality products, staff & customer service. Thank you Aritzia! read more

I absolutely love the clothing but the workers are extremely racist. I am a mexican woman and as I was in the store I saw multiple store associates whispering and looking at me as I was walking around. Then, I went to try clothes on in the fitting rooms and the store associates did not ask me if I needed help or anything at all but with every other customer (white) they were so helpful and even complimented them. I was extremely uncomfortable. read more

Horrible return policy. Only store credit. Never shopping here again. Purchased a dress online and tried on at home. Due to travel schedule I was unable to return the dress in 14 days. read more

Honestly customer service can be a hit or miss here. I used to work a few stores down, so whenever I walk in, I'm usually looking tired and in my work clothes lol. Depending on who's at the door, you'll either get acknowledged or ignored. I try not to take things like that personally though cause it is Aritzia, after all. I don't really come here expecting the royalty treatment, but I do want to say it is nice getting those quick check-ins. Main reason why I'm writing a review is to give a shout-out to Sophia (not sure if I spelt her name correctly). When I came in tonight (around 6-7pm), she had a blue midi dress and a bucket hat on. She was super sweet, checked in a few times, and even made the effort to remember my name! Idk, things like that are so little, but definitely make a huge difference in terms of the average shopping experience. Some of the other girls in the dressing room area were also helpful and accommodating as well. I don't remember their names, but I appreciate the genuine interest in wanting to make my shopping experience a little better than before. Give those girls a raise! read more

I love their clothes and buy a lot online- and I will still buy their clothes but I won't patronize this location because of the unfortunate experience I had with their store manager giving me a hard time with an attitude. The next time I shopped at their brick-and-mortar, I had a much better experience at another location that is not close to me, but rather than dealing with the South Coast attitude, was worth the effort. My solution is to just buy things online. read more

I've been a customer of Aritzia for years and my experience has never been worthy of a review until now. I came to make an exchange for an item that was delivered to me with a rip in it. This exchange was approved online by an Aritzia concierge prior to my arrival. However, they were sold out of the item and wouldn't give me a return in lieu, and instead tried to talk me into buying an alternative color (I already have several of this item in other colors). I was finally able to convince her to give me store credit but she did so begrudgingly. Both employees who helped me seemed unhappy about the request and kept asking me if I wanted to look around or buy a different color, which I honestly didn't have time for as I was in a hurry. I know employees are bound by the rules of the store but overall, the vibes were off. Also their return policies seem stricter and stricter which makes me cautious about buying from here at all. Unfortunately Aritizia leaves a bad taste now and I plan to avoid it here in the future as they don't seem to value their customers experience much at all. read more

This store has really improved since it first came to UTC. The staff are very nice and helpful and the quality of the clothes is good. Still overpriced in my opinion, but some good deals when they are having a sale read more

saw an employee in the fitting room peeking in while someone was changing. gross behavior.

Always have such a great experience, but Olivia really went above and beyond to help me out today! They have great choices and had such a great sale going on today. She helped me to find the perfect work pants and really helped to make sure everything was perfect!! read more

Not having mirrors in every dressing room is diabolical. Your customers don't want this.

Best customer service I have ever had taking my daughter shopping- which is usually a nightmare. Staff were friendly, knowledgeable, plentiful and zeroed in on exactly what we wanted and when we wanted it. Exceptional customer service. read more

I hate shopping at this store. 1- fitting rooms have men hanging out and you have to go out of your room to see a mirror. It's extremely uncomfortable to try something out only to come out to a bunch of guys lounging in the women's fitting room so you can look at a mirror. Get mirrors in the fitting rooms and move the benches outside!! 2- service is hit or miss. Some girls are friendly and helpful, others are too busy. Maybe they're understaffed. 3- the lines to the fitting room and register. You have to do something about the lines. read more

What's up with no mirrors in the dressing room?? What a horrible design. Super long line & it's very awkward.

Came in for a few TNA items I was so excited about. The energy from some employees one in particular being a young boy with his mid drift showing and was wearing a grey suede boot was actually so terrible I literally have no clue what I did to deserve the attitude and side eye I was receiving. I wasn't dressed up or as fashionable as some others which I thought could have had something to do with it. I ended up leaving without buying anything because the way that boy was going around to his other female employees laughing and talking about me was so uncomfortable.... I really hope management sees these reviews as it seems to be a common theme in this location. Such a terrible experience honestly I think it's best to shop online only and hope that one day things will get better and you can feel happy and welcomed shopping in store. read more

I came in the other day to look at their bodysuits, and multiple employees made eye contact with me without asking if i needed help. Then I was greeted by the lovely Bella who asked if I wanted to get a dressing room and hold my things while I continue shopping. She addressed me by my name the entire time I shopped, and brought me multiple different styles and sizes to help find exactly what I was looking for. I ended up placing a few items on hold. Bella is an amazing employee and very sweet! Other employees take notes. read more

Fitting rooms don't have a mirror inside. So you will have to be out of the fitting room to see yourself in a mirror. That doesn't make any sense to me. read more

Staff here are so friendly! I haven't had such a wonderful shopping experience in a long time. I forget her name, but the gal who helped me the day I went shopping started a room for me, answered my questions, was attentive, and helped me complete my purchase. I appreciated her interaction at checkout, and loved her super cute outfit that day. She was rocking the denim overalls she was wearing! Wish I could remember her name! Best Aritzia location I've been to thus far! read more