Love this store! Has a decent selection of women's, men's, & children's items. Rachelle is the absolute best client advisor! We've been lucky that she's been there each time we've popped in on a whim & we adore her. She's kind, personable, funny, & engaging. She always picks out things I wouldn't normally grab and I always end up loving it! I feel the price for the things I've purchased have always been under what I have expected and the value is excellent. We definitely will be back to shop here on the regular! read more

Absolutely awful experience shopping at Burberry San Diego with Sabrina. Buyer beware! If you buy anything at this store - you can only return for an exchange within a 14 day window. After that you cannot return an item at all. So in my case I bought a gift for Christmas and the recipient did not like it. After Christmas we came back to return the item only to find out we were stuck with making a major purchase. We were a long time customer but will no longer be doing business with Burberry. Simply put - it's bad business considering the circumstance. read more

let me start off by saying if I could give zero stars I would ! I just moved from South Carolina to San Diego California, and I am currently working in the outlets as well in fashion valley. and my husband & I went to the store to go searching for Christmas gifts. I am African-American female and my husband is Brazilian. We were followed around the whole entire store after telling the sales woman (white lady with short bob) we were just browsing and that we didn't need assistance, she continued to follow us around literally 2 feet away from me the whole entire time, I could not even enjoy shopping without her breathing down my back. This is disgusting and I feel very disrespected I will not be shopping here at all and this needs to stop! racially profiling potential shoppers who go in there. read more

Thanks Burberry for your friendly service. I called before coming to the store to ask if they had men's wallets -- obviously they did, but I wanted a certain style. The male I spoke to was so nice and friendly, unfortunately they don't carry the style I was looking for. The associate mentioned they got new wallets in different shapes and sizes LOL so I decided to come thru to check them out. As I arrived, I was greeted by all their associates - kidding just one. They directed me to the wallets. I was assisted by Edward? Maybe Edgar? I think its David? Idk... Darn I wish I knew his name cz he was so nice. He was by far the best sales associate I have met at a high end store. I've purchased at LV, Tiffany and Gucci and the associates can be very stuck up. Anyway this guy was so nice, funny and honest. Whether they get commission on sales - it didn't matter because he wasn't hustling nor was I pressured into making a purchase. He was honest with their products, he brought out and showed me the new styles that were very similar to the one I was looking for. Ding Ding Ding got a winner. read more

Burberry - for him - Women's Clothing Near Me - San Diego, California

I've gotten GREAT customer service at this location. My first sales agent, Yay (I think that's how it's spelled) still remembers me by name every time I walk in and she bends over backwards to help me. The only downside is that, because it's a smaller boutique, they sometimes don't have a lot of stock. But, they are always happy to order for you and give you an opportunity to try. The brand itself is excellent quality and the sales associates at this store are great brand ambassadors! read more

I went here to exchange my coat for a larger size. I was greeted right away by Rochelle, who helped me select the right jacket, took my old one, gave it back, and said I just needed to buy a new one. When I told her I didn't want to charge my card in full, her entire demeanor changed. She instantly lost her charming façade and became dismissive and disrespectful, seeing as though I was no longer a valuable customer who would earn her commission on a sale. She ushered some customers over to the couch I was sitting on and asked me to move so they could sit down. I was shocked; I should have returned my coat and walked out immediately. My business is not appreciated; she acts entitled and treats me with such disdain. I felt she was judging me and since I didn't make a huge purchase I wasn't a valuable customer. The other associates ignored me for the most part. I guess I will have to shop elsewhere! read more

Spring sale currently going on now! This Burberry store is located in the Fashion Valley Mall, towards Bloomingdales (specifically right next to Gucci). What brought me in this recent afternoon was their spring sale. Although I browsed their sale online, there really is nothing better than actually looking at the actual products in person and trying them on to see how they would fit and look on me. When I first walked in the store, I was immediately greeted by Maria. I told her I was interested in the spring sale and she walked me throughout the entire store and showed me all of the items that were part of the sale. She explained some of the reasons why these items were on sale (some lines/ designs are being discontinued) and also described the items to me. Then she left me to be on my own to browse. Later on she found me by the hand bags and asked me if there was a particular style that I was looking for. She also showed me this one particular bag and how it can be used. She also answered my questions about how to clean these bags and the differences between material and leather these bags were made of. Maria was so incredible helpful and very friendly. She was understanding and quite professional. I had just walked out of the Gucci store next door where I experienced a lack of service. But at Burberry, Maria gave me the opposite and provided me with nothing but attentive service. She also did not pressure me into buying any of the items and thanked me as I left empty handed on this visit. Because of her impeccable, personal service, I would come back to this location again. And I love Burberry even more because of it. read more

Burberry - Located next to Gucci - Women's Clothing Near Me - San Diego, California

Horrible customer service! If you can shop online instead of coming into this store, do it.

I came in looking for gifts for my husband. I had placed an order for cufflinks to wear for our wedding day and the cufflinks were delayed, so I went to the store to purchase cufflinks at the store. When I first walked in, I asked the sales associate for cufflinks. The associate indicated that the cufflinks were only an online item and referred me to either Bloomingdales or Nordstrom and walked off. I began looking around and decided to purchase a belt. Another sales associate came up and began assisting me. The sizes of men's belts run small, so as a rule, you go up 2 sizes. The belt I purchased was way too large so we went back to exchange it. They didn't carry the size, so they ordered the belt online for me. The same associate helped me a second time and he was super friendly and made my visit more enjoyable. They have in-store pick up for items or you can have the items delivered to your house, but with signature upon delivery. Strict policy on who picks up your items. The person ordering must be present to pick up the item. read more

I'm not a big label person, in fact, anything I own that is brand name was a gift. I can never seem to pull myself to buy anything name brand for myself. However, for my loved ones, once you're in my heart, you can get whatever you want. My husband for example, is one of those people. He loves his name brands, his jeans are all brand names, all of his dress shirts, suits, cologne, ties and shoes. So for Christmas, it was only normal for me to go looking for brand name stuff for him. Through the years, I've gotten him quite a few things Burberry and he's been a fan for awhile so I came in here looking for a classy gentleman's coat for him without much luck. The selection wasn't too big so I ended up getting him 2 Burberry ties, in different colors for a few upcoming events I know he'd wear it for. The lady was very helpful and not pushy at all. She suggested the cashmere scarf to go with it and I ended up getting him that as well. I like small shops with a personal touch of customer service, it's very important to me, more so than the products. I left there satisfied. read more

Rachelle is an amazing client advisor! She's personable and listens intently to help facilitate product recommendations. She's patient and does not rush you at all. I love walking in the door and being warmly welcomed by her. She even remembers previous purchases which I find amazing. Thanks Rachelle for making our Burberry shopping experience quite exceptional! read more

I've been here several times in the last few weeks and I have never owned anything from Burberry before. I have to admit, every time I am here people welcome me with a smile and now I am sure they know me well enough haha They don't pressure you into buying anything, and man they have amazing collection. I ended up buying 9 shirts in the last 3 months and plan to buy more. I'm so much in love with their casual/formal shirts, its an amazing feeling when you put on their shirts(please check out their Chino pants too) PS: You can order online and pick it up in store, surprisingly you'll have your order ready for pick up in a day or 2 at the max. Wonderful people, incredible customer service and absolutely amazing clothing. You've a customer for life here! read more

The staff here is so nice. I wish I could remember the sales associate name... I believe it was Amber. She helped me pick out my husband b-day gift. She had everything all planned out my wallet needs to be special ordered and it may and may not arrive the next day which it is the birthday day!!! The girl had it all planned out for me with all back up plans. She is so awesome! Anyways my wallet did come the next day and I pick it right after 2pm when I received the notification. Tips: ordering in store is no extra fee and it will come in next day if you place your order before 11am. Btw: it is worth pay extra money on your husband wallet when you don't carry a purse or wallet . All I need is my phone, car keys and him...becuase he is the one that is holding the wallet. read more

Burberry - The new wallet that is actually 100% real leather. - Women's Clothing Near Me - San Diego, California

The lady who helped me was very helpful. She was very patient with me, we even shared stories lol... Anyway, my review for this place is great. I was here last year November 2010. I fun the perfect purse. I did not purchase it at that time. But I promised the sales lady that I will be back on February. Sadly, when I came in today. They did not have the purse on stock. I've place my order, so now I'll have to play the waiting game..... Bummer! **this is my Valentines gift from de' hubby. read more

Burberry - Found another new love... - Women's Clothing Near Me - San Diego, California

had the worst experience i've eve had at any luxury house. a living nightmare. seemed like it was the salespeople intention to humiliate me for some reason-- after i wrote a lenghty review of what happened they had the review removed foe no reason. beware !!! beware!!! do not shop here if possible, avoid at all costs and shop online or head to the costa mesa boutique. horrible, horrible, horrible. read more

I'm in love. I usually am not too much of a label whore(well maybe a little), but i'm definately not a purse collector or one to buy purses as a status symbol. I don't like Burberry's check pattern either. Recently i put all of my beliefs aside. I was shopping with a friend in Las Vegas during the end of summer. She had a return to make at the Burberry store there. That is when i saw the new fall/winter runway collection. The Knight Bag, with pyramid spikes all over it, was on a table of its own. A light shined from heaven onto this bag. I didn't make the purchase then,but I could not stop thinking or talking about it. One day I decided to make a shopping trip at Fashion Valley. It was all over. I just went into the store to look at it. The employees were super helpful. Everyone was friendly..I was not even dressed well that day(t-shirt and jeans). By the time I had left the store that day, I had puchased the Knight Bag and a pair of sunglasses to go with it. I get compliments for both purchases everyday I wear them. You would never think that they came from Burberry. The entire fall/winter 07-08 runway collection is to die for. Thank you Christopher Bailey! I want one of each!!! read more

Burberry - Women's Clothing Near Me - San Diego, California

I love shopping here, every time i come i get the best service. There are 3 SA's that always go above and beyond, David Mata , Dave Mittendorff & another guy who's name i can't fully remember. Thanks guys, really appreciate it! read more

Unfortunately i had to post this on blueberry store located in 7007 friars rd san diego Once i entered the store they made me feel uncomfortable by saying what are you looking for here Which would've been better if they said hi how can we help you finding what you need today The second associate showed me around said the same thing which made me loose the excitement to buy from the store And the worse thing she said while i was leaving the store after i received this poor treatment is you should look to buy from marshal store She left me shocked by the way she said this Someone going to Burberry store willing to spend 1500 or more dollars the sales associate recommend marshal store are freaking kidding me Last please blueberry management educate your sales associate better when it comes to customer services Thanks read more

I am in love with the items and the customer service! Marco R. assisted me with patience and kindness! I was very indecisive and wanted to keep seeing different wallets and purses. While viewing the different items, Marco let me know how each item was made and dyed, and really helped me to understand the care that went into how each item was made. I bought a wallet and a cashmere bear key chain! After deciding which item I wanted, I was offered chocolate and champagne!! Every time I enter Burberry, I feel welcomed and treated well. I cannot wait until I need another purse because I will definitely be going to Burberry! Because I know I will be receiving the best service and the best quality of products! read more

Josep Seguer Munte (General Manager), thank you for your incredible patience and for the exceptional customer service. You have gone above and beyond to ensure that I leave the store satisfied and happy. Thank you for taking care of my business, resolving my concern and for making me feel valued. You are one of a kind and you have represented the Burberry brand well as you have provided me with a positive experience. If you could share this review with your boss and corporation, please do so. You deserve a recognition for such an exceptional customer service I have experienced today. Again, many thanks! Rizza Rodriguez read more

Grew up wearing their clothes since I was a baby, thanks parents This is my favorite place to get some scarves & trench coats. I have a collection of scarves at home. Have them customize your name or initial, it makes it more special :) The real reason why I am writing this review is because of their customer service. Michael Ruther was very friendly & helpful. He basically knew how to please a customer and I really loved how he knew every single perfume and colognes. I was just at Sephora looking for a cologne for Christmas and Michael was wearing a cologne that smelled wonderful. He was nice enough to describe and show me some of the products. Even gave the details of the purse I liked to my man, high five!! ;) Update: Dave Mittendorff helped me pick out a wallet for my man. Best customer service & he was very thoughtful:) *I got the cologne you recommended Michael! Thanks read more

Like LV, this isn't a review on the Burberry prodcut, but on the store and staff itself. While the store is nice and has a lot of selection, the staff here is beyond awful. Beyond is actually not descriptive enough. If on a score of 1 to 10 where 10 is really bad, and beyond was like a 20, I would put 100. It's so bad here that once I found out Nordstroms sells Burberry I went their to buy the purse I was looking for... Let us recap. I was buying a purse as a gift, and was told Burberry was what she wanted. Went to the Burberry store. The store was pretty empty, and their were two sales people just standing around. The first lady just stared at me and then looked away. I walked around a bit and the other sales person walked out and didn't even pay me any attention. I walked up to the first sales person after I found the purse I was looking for and asked if she could help me. She looked like she was offended that I was wasting her time. When she brought it down I asked how much and then she kind of rolled her eyes at me as if to say, "Why are you wasting my time..." Seriously, never ever again. I'm not a fan of uber expensive purses (ok, to me anything LV/Gucci/Burberry is uber expensive), but if you are seriously going to sell something so freaking expensive at least treat your clients well. I was told by my friends that if you don't dress well they won't help you. Well I walked into Nordstroms after my experience at Burberry and within a few minutes was helped. Purchased my purse (that sounds so weird -_-) and was done with that. Seriously, if you ever wondered what it was like to be invisible, walk into the Burberry store in Fashion Valley. I seriously swore the employees stare right through you... read more

I'm giving them an average rating for a few reasons. I went in yesterday to get a new shirt. I've been to a few Burberry stores before and I find that this location is rather limited in variety. Regarding this particular experience I didn't find the employees very helpful. I mean... I'm spending $100 on a shirt... Maybe you could check on me. When I checked out the guy had to run and get printer paper. He was gone for what seemed like forever. I just thought it would Have been appropriate for him to stay with me and send someone else. I'm not stuck up or anything, but for those prices I expect a little more in the way of service. read more

We went in on monday to get my daughter her first burberry purse! We came to mall for a few other errands so we were dressed casually. We came into the store and none of the sales people wanted to help us. I heard the asian sales lady "whisper" to another employee "you can take them" . It was like that scene in pretty woman where she comes in with money but the sales ladys are so superficial they dont help her and it becomes their big mistake when she goes on that shopping rampage skipping them out of it. The woman who agreed to help us was sososososo nice I wish I could remember her name. Im glad she got the commision off a $500 girls purse. read more

I've always found something very soothing and comforting about their well tailored trenchcoats. I definately eye the Burberry Prosum collection for their leather goods. *drools* I don't think there is such thing as "One too many Burberry bags..." read more

Disappointed in the service here. Employee introduced herself as Sara, judged me entirely on my clothes and conversation. Continued to follow me very awkwardly closely until I reached the door where the only thing she said to me was the goodbye. I intended on purchasing but felt very uncomfortable by her to the point that I did not want to give this store my business. read more

My mom and I were ready for a full day of shopping, so we were dressed extremely casual and comfortable. We walked into burberry eager to see new styles; my mom had just gotten back from her trip to Italy, where she bought a burberry bag. With that being said, we were also looking for a real leather bag that wasn't made in China. Please note that many of the burberry bags sold here in the US are made in China. We were NOT greeted, and there were two visible salesladies. One was helping one customer, and the other was meandering around 'fixing' the bags on display. She did check up on us once, but I feel like there was a quick judgement on the way we were dressed, coach bag in tote and rainbow flip flops on my feet, and did not seem willing to give us any of her time. With that, we walked back right out the store and next door to Louis Vuitton, where my mom bought a $2,500 bag. Hopefully my experience will be better next time. This experience happened at the older location next to LV, and I've passed the new location a couple times. read more

If you go to this Burberry look for Fernando Edwan! He was probably the most helpful and pays a lot of attention to detail. He is friendly and doesn't push you to buy anything. He shows you different options even if you don't have any intention to buy anything. I bought a burberry men's watch from him. He made the shopping experience really easy and comfortable. Makes you think that all high end stores should have this type of customer service. He did not judge the way we looked or what we were wearing. He greeted us right away and let us walk around and came to us right away when we had a question. Fernando made the shopping experience very pleasant. He even told us we can check out bloomingdales, nordstrom and other stores for watches. He was never pushy for us to buy anything. He explained very clearly all items he showed us and the warrantee that burberry has. Made the shopping experience awesome. Would definitely come back and see Fernando if I want to purchase anything else. read more

very pleasant staff and helpful even though I was window shopping and didn't end up leaving with anything on my last trip. I like that they didn't judge me even though I wasn't in a suit. They still asked if I needed help and let me look at watches and anything else I wanted to. I sensed no attitude of whether or not I could afford it and I like that. I'll be back cuz I like burberry swag. read more

Well what can I say? If you enjoy the ubiquitous and often replicated (for much, much less) pattern and can handle the price then by all means this is the store for you! Lots of great stuff to choose from but of course the profit margin is HUGE! Capitalism rocks so spend your money how you see fit- but if you're in debt there's probably other places this money could go :) read more

Bought shoes. The sales rep charged my card with some erroneous fraudulent additional $1200. It's taking months for my bank to rectify. But online I wouldn't trust this store at all. Shameful. read more

I normally don't go into high end stores due to the staring and being followed around or just unfriendly vibes by the staff...but! I walked into Burberry and was greeted by Irene. I loved her hospitality and friendly energy! I felt like she was an old friend and I felt comfortable there. She made me feel confident in my purchase and made sure it was what I really wanted, considering it was my first Burberry purchase/experience. Just flew in from San Antonio, but the next time I come back to San Diego and get the shopping itch, I'll buy from her again! She's amazing, and deserves a lot of praise. Thanks Irene!! read more

They have a very good selection of products here! A lot of the Burberry stores I've been to don't have this variety. The staff is also extremely helpful in my selection process read more

Came in to look at their new line of aaaadddsoooorrrable sneakers which are super comfy and look so cute with so many color outfits!!! Sara was so kind in helping me decide on the style that fits me best for my day to day lifestyle. I am definitely coming back for more!!! read more

I think I found my new love: BURBERRY! The place was just beautifully displayed. It was more than just bag, bag, bag, wallet, & bag, bag. They mixed it out working in the bags, clothes, scarves, wallets. Overall, I loved it. Though, I didn't get help or attention right away, it was ok. I like scoping out the place for myself before asking my prepared questions. & I'm the type that knows exactly what I want before going somewhere or buying something. So as soon as I was helped, she helped me patiently & intelligently. Overall, she did more than just fetch me the bag & wallet I was looking into. Gave me opinions & struck a convo as if she was a close homie of mine. So I was satisfied with my visit & purchase. Trust me, I will be back. read more

Burberry - Too pretty to unbox. =P - Women's Clothing Near Me - San Diego, California

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What awesome customer service! I came in here to see if one of my gloves could be fixed (the little gold stamp had come off and took a stitch with it). They replaced the gloves right there on the spot! Wow! I also came in here looking for a jacket that I saw in a magazine, and they didn't have it. The sales person was very knowledgeable, and showed me something very similar. Despite not having the jacket I was looking for, this store has a wide variety of items; more than other Burberry shops I have been too. Also, the customer service was exceptional. Next tiem i come back, I want to get a pair of sunglasses. They have awesome styles in right now with frames in deep fall colors. read more

My week-old belt fell apart, so i came in to get it replaced or fixed. With no questions asked, they took my belt and exchanged it for a brand new one. I will be back when I feel like splurging once again... read more

On my last couple of visits, I had the pleasure of having Luba, attend my fashion needs at Burberry. Now she's my go to SA who's Russian accent puts a smile on my face as she describes new pieces, and has great gift ideas when I'm impulse shopping. All of the staff are professional, friendly and courteous, but today it was Dave M. who addressed my fashion concerns. Great experience, from start to finish. I can't say enough about how positive my experience was today while concluding my visit with Michelle (Asst Manager). Your sales team is awesome! Update.. Of all the boutiques in Fashion Valley, Burberry's floor plan/selection has you feeling like you discovered something new with each section that you enter. I'm a huge fan of their tailored trenchcoats. In my collection, my current favorite is the London Kensington (Leather Trim) Double Breasted Trench Coat, in Navy. I'm not the type that drools over a specific designer and have a "WANT for it" (vs NEED) to make my day. More than often, it's no big deal. If I like it, I may commit. But on a super rare day, I could come across a piece that will shotgun blast your wallet upwards $2K (for a raincoat) and STILL having you leave with a smile on your face. Crazy for some to absorb, but very true. read more

Burberry - Also picked up online, the Giant Exploded Check Cashmere Scarf (Nickel Brown). - Women's Clothing Near Me - San Diego, California

Awesome store! I've been going there for over a year now and my dad has been shopping there for as long as I can remember. Everyone who works there is super nice!! Michael, Dave, Sabrina and Anna especially but everyone there is awesome! They will never pressure you into spending more than what your comfortable but they always have great recommendations for anything your looking for. If you have a passion for high fashion, visit Burberry! read more

I've come here several times to purchase items for my mom and sister. On every occasion the staff has been welcoming, nice, and they don't hover while you shop. I say that, but somehow they're always right there the second you have a question! read more