My cousin and I went here today and received not a single acknowledgement nor were offered any help. There were more than one available associate at this time. When help finally was offered, after some time, it was given with a very condescending attitude. My first experience with this brand and in this store. It was very disappointing. I'm hoping time will change the staff's attitude. read more

I came here last week to view the purses, more specifically the Brooklyn 28 bag. I was convinced that I would love it. Estephany greeted and assisted me with trying out that purse, along with different ones. I didn't end up getting the Brooklyn 28 bag since I didn't like how it fell off my shoulder, but I did end up purchasing a brown Curve Zip Bag along with the cherry bag charm. This is my first luxury bag purchase and the price was not too bad. Estephany reviewed all the benefits to purchasing a bag from their store, such as free bag cleanings for life, a year warranty, and a free monogrammed hand tag. I am thrilled to have my new purse and I will be coming back again! :) read more

Coach - My cute little brown Coach Glove Curve Zip Bag - Leather Goods Near Me - San Diego, California

Unsure what happened, the service here used to be great but now that they moved the service has gone downhill. I came in one day with a friend to look at bags but also to get my bag tag monogrammed since I had to purchase it online since it wasn't available in store. I was told they only provided that service Monday-Friday because they are busy but there was no line to get in and many of the associates were just standing around talking not helping anyone. The experience wasn't great just felt dismissive. Not a very luxurious experience. read more

Amazing customer Service!! They have a great selection on purses! I went in to get some sneakers i been eyeing online !! And i seen that they carried them at this store so i wanted to try them on before i bought them! And ofcourse Coach has the best shoes ever!! They are soo comfortable !! ARCELIA helped me with my purchase, She was so friendly! When i seen young people i usually don't expect them to have good customer service lol but she was totally friendly i loved her energy. I wished i could have stayed longer and look around but my kids didn't allowed me to. But i will totally go again and hopefully she's there to help me because she gave me so many good facts and information about every item! And i would tell her about a style i was thinking about and it would seem like she knew! Cause she would bring it out! And everyone else i talked to for a second or two they were all so friendly. read more

Had my first visit here a few weeks ago and the store is sooo clean and cute!! I've only ever gone to the outlet Coach and this is just soo much better. The quality of the bags here are much better and more sophisticated. The employees are very nice and I like the fact that they don't just stare you done when you walk in. But they are available for help if you need it. The new denim tabby is just soooo cute! read more

I recently came to this location to get a bag for work. Kathleen (Kat) made my whole experience so wonderful. I explained to her what I had in mind and she happily showed me all my options, let me try on the bags and didn't hesitate to pull more items just to show me my options. I love all the charms and chains and she patiently swapped out items so I found what I wanted. I just went for my second time and got a purse, wallet and accessory's and at this point she knows exactly what I like. She picked out a whole set that I would have absolutely picked myself. She is intuitive, kind, helpful and very considerate. I will be back! Thank you Kat read more

During my short time at Fashion Valley in San Diego, I stopped in Coach because there is a new bag I saw on their website I liked. Of course, wanted to check it out in person. My impression of this store and staff was very positive. I always recognize excellent customer service and their associates are great: attentive, welcoming, and engaging but not pushy. Customer service = brand. I did not stay long nor did I purchase anything, but the experience was definitely a plus. read more

my partner purchased a bag and asked for the tag to be monogrammed, left with a terrible tag. it was extremely uneven and none of the precautions or explanations were given until we later came in together to voice our concerns. whoever the girl was then turned around our complaint to "whoever did it actually did really well" and offered no resolution. we ended up purchasing a new tag which weirdly enough did not have any of the issues the first ones did (what a shocker!). luckily i called customer service and they were able to find a solution i was happy with. i'm glad i was traveling so i could get my original tag redone at a much kinder location, i recommend going to a different one if it is feasible for you. read more

I absolutely love Coach products. But I have been severely turned off by the way I was treated by Gloria the store manager of Fashion valley Location. I was accidentally refunded twice for my return. So I informed the store doing the right thing. They never got back to me. Then a fee weeks later i checked my bank account. She chrarged me twice for a refund that only needed to charged once. Then she charged me for a couple refunds that didn't need to be touched. When I called Gloria she acted like i was bothering her. When I tried to do the right thing. They kept making more and more mistakes. She complained that she had five customers waiting. She called back a few days later and I explained again what happened. I ended filing a dispute with my bank and canceled my debit card. A week later i went in to purchase a bag and wallet. When I walked in Gloria looked at me like she was put off. Then when I was going to Pay she asked me if I was sure I wanted to buy it. Then after she made me wait. She came out my my stuff and pulled out receipt. I used two forms of payment. So she wrote notes on my receipt like I was stupid. Lets just say Im buy lots of coach products every year. I will never return to that store or buy form Coach ever again thanks to Gloria. I have never been treated to bad before. Especially when i was trying to help them recover the money they accidentally gave me. read more

I've been on hold for 30 minutes now just trying to reach a store representative! Pretty ridiculous.

Customer service is TERRIBLE, and it addition to their products now being poorly made, their poor customer service is yet another reason I stopped patronizing them over a decade ago. I had an old repair letter from when Coach actually had a warranty, and it gave me 40% off, so I said "Why not?" Let's talk about that though. I go in and the manager gives me a hard time, talking about they need to verify it hasn't been used, however when you enter the code into the system to redeem it, you can see if it has or hasn't. She actually goes to the back and gets on the phone to call her manager to get directions on how to proceed. Fast forward, I place my order and was told it'll be there 4 days tops. The 4 days come and go, and then a week, and STILL nothing. So I call the store to check on the status just to be told my order was canceled because it was sold out online. CLEARLY no one was going to call me and tell me. Again, another example of BAD customer service. They don't have to worry about me again. read more

I am big on customer service and, unfortunately, I found that this Coach location was severely lacking in this area. On Sunday, May 10th the door was closed and it was confusing as to whether or not they were open. When we finally tested the door it was unlocked so we made our way inside. We passed 2 associates and they did not acknowledge us. Finally we greeted them and they looked up and said hi. No offer to help find anything. So we asked about the products we wanted to see and just got "sorry, we are out." Okay... but that's it? No "let me see when we will get that back in" or "I can try our other stores." It's like being on a blind date with someone that is on their phone the entire time or watching the TV behind you when you're sitting at a bar. read more

A lady named Alexa helped us, me and my mom speak Spanish so she was very helpful in both languages and helped me buy and design a very cute purse!! Definitely recommend the experience read more

30 percent off % oh what ,count me in, i went in to buy 2 purses and got the last ones , the staff is super professional and accommodating, the darker hair woman offered to have a leather namen tag , and i love my experience here at coach today super awsome! 100% it was an honor meeting Mrs. GLORIA'!!! YOUR THE BOMB DOT COM GLORIA, THE BEST!!! Store is super nice and clean, i had a seat while i waited and i felt very welcome and home !!! read more

Coach - Just chilling, GLORIA is so pleasantly amazing!!!100% - Leather Goods Near Me - San Diego, California

This is more so a review based on the product. I have had this coach wallet for 8 years! And it is in AMAZING condition. With just a little leather bends here and there, and some chipped paint on the logo, it isn't even noticeable. When I got this wallet, I was not expecting it to last as long as it did. Maybe 5 years tops, especially considering it's a "luxury" wallet, honestly l feel like luxury brand wallets don't last that long without apparent damage. Not only surprised me but impressed me how good my wallet looks to do this day and it's even been through the wash a couple of times. Not to mention how much I loved the design when I got it and still love it now. I have literally nothing bad to say about this product and if I ever need another wallet, I will be purchasing from Coach again. I got this wallet at the Fashion Valley location (obviously). As for the service, it was years ago but everyone in the store at the time were very nice and greeting every single person that came in, despite if they were just browsing or not. Not sure how it is now though. I have no before pictures, but again almost no different than when I first bought it 8 years ago. read more

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First and foremost the Coach store in Fashion Valley is amazing! What makes it amazing is All the Coach products and then there's Gloria, she's by far one of the kindest and most warm hearted mangers I've ever encountered! If you want a terrific customer experience then I recommend Gloria at Coach she will go above and beyond to make sure you have a great shopping experience! Thanx COACH in Fashion Valley for hiring such great employees!!! Will be recommending this store and location to friends and family! read more

I came into this store on August 8th and was immediately greeted. I've never actually been inside this particular store but felt comfortable instantly. My reason for visiting was because a pair of sunglasses I had been gifted by my sister at Christmas broke. I came in wanting to see if they sold a replacement part (not knowing they have a 1 year warranty) two sales associates were extremely helpful and explained to me they don't sell parts but could replace my glasses with the same model (I was so happy I wanted to cry). Unfortunately for me their system did not have the glasses anymore but they told me I had two options... check with the outlets or choose a new pair and pay the difference. I opted to try the outlet first (went today and they had a pair for me to exchange) however if they didn't I would have been right back to this store to choose a new pair and pay what I needed to. I wish I got the names of the two ladies helping me, their customer service was above and beyond! I've told friends, family and my husband about how terrific this location is and how I'm 100% sold on this brand all because those associates took the time to help me. Again I wish I had gotten their names...thank you to both for showing outstanding customer service! read more

I am a huge Coach fan with many more purses than any one person needs and yet I find myself still coming in to browse and see what new wonders await. This particular Coach store allowed me to find friendly employees and a nicely laid out store (what one would expect from Coach) with a fair amount of merchandise. The merchandise is beautiful, the employees are friendly and helpful, and the store is nice and comfortable. Why not purchase Coach? Best brand in the business! read more

I think this Coach really has exceptional customer service. I've been here more than you need to know and although I always see new faces, each one of them has been polite, patient, and professional with me. I definitely do not like stores with staff who look down on their customers or treat them according to the way they are dressed. I've never experienced that kind of attitude here before. My 1st purchase here was the 70th Anniversary Madison Caroline purse w/ dowels last year. At first I was on the fence about the purse since it was out of my normal price range for this brand. Worrying about buyer's remorse, I asked the SA how many were left in the country since it was limited edition. After clicking a few buttons on the computer, she found out that there were only 2 left in the entire US. The one in my hands and the other was in SF. Sure, you skeptics out there probably think she could have said anything, true or not, to me, and I would have no idea whether it was the truth. But due to her professionalism and the verification of this from other team members, I believed it and snapped that gorgeous bag right up! A few weeks later, I was surprised to receive a personalized, handwritten card from the Coach team at FV thanking me for my purchase and giving me a gift card. Wow. What service! Now, I'm a Coach fan forever. They really know how to impress a girl! Awwwww... Since then, I've been back to purchase some stacked rings and a wallet. They do a wonderful job of wrapping all your items and will always try to help you with whatever Coach-related issue you have. I love it. Only thing I wish they could do was price-adjusting. Earlier this month, I purchased a wallet as a gift for my mother. About a week later, I received an alert with a coupon (not related to my recent purchase). I brought it in and wanted to get the price difference since it was close to $70 discount. I was told that they don't do that but that they'd do it for me this time since I didn't know. It's kind of weird they don't do that I guess, since technically someone could return what they purchased and buy it back at a later time using the coupon? I don't know, but I wish they'd make it easier to do since they're having the sale anyway. As a seasoned shopaholic, I don't like paying more for something, especially when it is in the same month. Girls, you know what I mean, right?! But all in all, FAB SERVICE like most of the other yelpers said and it's definitely a good experience every time I walk out of here! Love the staff here! read more

Just bought a gift for a friend and Viviana / David were amazing! They were no pressure, friendly, and pampered my wife while I was shopping. They helped me find the perfect gift that wasn't in stock!. They ordered it in a timely fashion and helped get it to the right location to have it monogrammed and back to me! Furthermore, Viv suggested I wrap the gift receipt in a nice bag and present that as an alternative to the item as it can't arrive for the event. Thanks Coach team for being friendly and awesome! read more

Coach - Me with Viviana and David after buying the perfect gift! - Leather Goods Near Me - San Diego, California

The collection is good..I went there during busy Christmas time and no one came to help me..2 of the sales associates were just busy trying out the bags themselves... AFTER i had decided what to buy, one girl "walked me" to the billing counter, my guess was she would get commission on it.. She misspelled my name, and once my bag was ready and they couldnt find any one with that name they just kept it at the counter.. I had to wait for 15 mins to get it.. And I didnt get my bottle of water either.. I had to go there coz I didnt find a good enough bag in the Outlet store, I will explore other locations in the future.. read more

My boyfriend purchased a coach bag and matching wallet from this store as a Christmas present. I wore it for about an hour and noticed that there was color transfer from my black dress that stained the purse. I only got to wear it for an hour before the purse was completely ruined. I called the store to ask for a cleaning appointment, and was told they are not doing any cleaning due to the pandemic. However, Coach claims to offer a 1 year warrenty, so I took my purse in to see if it could be repaired or replaced. They told me there was nothing they could do, and the lady who assisted me claimed that the stain "looked like part of the design and was not noticeable." I felt very offended by that statement. My purse literally looks like it had a sewer leak. She tried to do some light cleaning but it made absolutely no difference. My boyfriend and I were very dissapointed that we purchased a bag from here since it was ruined within the day and Coach did nothing about it. Will not be purchasing from here again, unfortunately. read more

Coach - Leather Goods Near Me - San Diego, California

Bought my Mom a purse at the Coach Outlets but they were out of Xmas boxes. They said to ask the Coach store at Fashion Valley for a box while we were there. I asked the girl at the Fashion Valley Coach location for a box because the outlet was out of boxes. She told me they can't give me a box because the outlet uses different boxes. Are you kidding me? It's a box!!! Is not giving a customer a holiday box to wrap up a xmas gift worth losing any future business from a customer? Apparently so. read more

Unfortunately for my wallet, I love expensive things. Here I come into Coach, and there I go with an impulse buy. Kudos to the hiring manager for hiring such friendly people who don't hover over you as you browse, make conversation (not small talk) with you, all work seamlessly together, and don't judge you based on what you look like walking in - I usually go to the mall on my days off of work/etc, so why bother dressing up just to try on nicer clothes? My boyfriend has walked in straight out of the gym (all stinky) and they were still really nice to him. Surprise surprise - he bought me a purse as a present. Their staff and service is all around great. What always gets me when I walk out of the store with a purchase is that a couple of days later arrives a card from the salesperson. It's probably something they make their employees do, but I love that extra personal touch. read more

Went to the store originally just to browse and window shop for a leather briefcase. No intentions of purchasing anything. Then I met one of the Sales Associates, Christine who spent a lot of time explaining the different lines and features of their briefcases. She then told me about an awesome pre sale event for Mother's day that gave a 30% discount on a lot of the items including their briefcase. So I told Christine that even with the discount that this was a very expensive investment that I wanted to take some time before rushing and making a decision. She was very understanding about where I stood. The following week me and one of my friends went to the early sales event and was taken care of right away. I ended up getting the metropolitan briefcase and my friend treated herself to a black backpack purse. The quality of the leather on both products were AWESOME! I went back the following week to pick up my mom a gift and again was promptly taken care of. They wrapped and boxed my mom's make up bag perfectly for mother's day. But truly want to spot light Christine for being an awesome help. read more

Coach - Leather Goods Near Me - San Diego, California

As Borat would say, " WOW-WA-WEE-WAA!!!" This place really had their game face on and really knew what they were doing!!! My friend and I came here today cause she had a gift card that she wanted to use and we were not leaving until she found something to use it on. So we came in here today, and we were greeted by a nice and cute gentleman named Richard. He greeted us and asked if we were looking for anything special. My friend responded with saying that she had a gift card, and she really wanted to find something to use it on. He said all right, and before anything else, he asked if I needed anything too! I love the fact that he didn't even ignore me because we were young looking guys, or because of the way we were dressed. I told him, I already have my coach wallet, so I was set. He then approached us and told us he was going out on his lunch and then introduced us to another sale associate and we were going to be taken care by her until he came back and we couldn't find anything still. We looked around and then found something. Sophie then wrote down what my friend wanted and gave it to the cashier. I didn't catch the cashiers name, but she was the store manager. Super nice! Anyways, I made a comment to my friend cause I was watching the teamwork between all the empolyees and I said, "Wow Katie! Look at the teamwork that all the empolyees have here." The manager heard what I said and she thanked me for staying that and that makes her feel proud. Honestly, I will be back here to get some and anything that I need from coach!! Super awesome and not all stuck up like the other stores who wouldn't even say hi to us!!! Store hours: MON-TUE: 10AM-9PM WED-THU: 10AM-6PM FRI-SAT: 10AM-9PM SUN: 11AM-7PM read more

I'm not the hugest fan of Coach, but 5 stars for this particular location. I came in yesterday looking like a hot mess who just endured 11 hr workday. All three employees immediately greeted me with a smile. As I browsed men's wallets with a girlfriend, they maintained enough space to not hover over us but stayed close enough to give us helpful advice (if that makes sense). Alex answered all our questions, weighted the pros and cons of different products, and wasn't at all offended when I walked away without a purchase. ANDDDDDD there was an Asian lady (sorry I forgot your name =\) who bagged up a few wallets for us but wasn't upset when we decided not to get them. Fast forward 24 hours. I got off work after 8 hours (yay!) so decided to gym for a bit. I showed up in SWEATS. Yes, friends, I wore SWEATS and a HOODIE inside a designer store. I got the same friendly greeting as the previous day. Alex helped me, answered all my questions patiently, AND didn't seem to be irritated with my pickiness (or as some call it, "attention to detail"). He even remembered that I had worn glasses the previous day and not today (small thing, but hey...it shows that they remember you!). AND the nice Asian lady from yesterday came out and said hi to me! Seriously, it's always the small things that matter. In the future, if I were to ever see ANY Coach item that I want to purchase, I will be coming directly to Alex. (He also works at Horton Plaza, fyi!) Or the Asian lady (I really need to get her name). I love that the employees at Coach treat you like a human (regardless of how you're dressed), not as potential commi$$ion. (Ha, you like how I did that right?? ;]) read more

I've been to this location several times throughout the years, have purchased numerous purses and other accessories, as well as gifts for friends, with no troubles before today. I went in this afternoon, knowing exactly what I wanted. A ring and necklace I had looked at a few weeks before, but didn't have the time to purchase. Went straight back to the table to try them on, and wait for someone to help me. Waited, Waited, Watched a sales girl gossip to someone in the shoe section just a few feet away. Finally a girl came up to me, and I showed her the ring in which I wanted, and asked what sizes she had it it. She quickly grabbed the ring from me and informed my boyfriend and I, with her back turned, as she was already walking away from us that this was the last ring of the style they had in store. Well, obviously I don't need you to check your sizes for me, if this one too big and there aren't anymore. Disappointed, I figured I would just go home and try to order the ring and necklace online if available. As soon as we took two steps away from the jewelry display the same sales girl, practically RAN up to the table to what only looked like, double check to see if everything was there. Extremely offended about the visit, and not exactly sure If I'll be coming back. read more

I love this store! I visit this store at least once a month. I dont buy a product every time I go in,but they always greet me. No matter what I look like! sometimes my husband and I come in looking like hobos. I never feel pressured into getting a new item, but when I do buy something they are still so polite and caring. All of the staff is great but Zyan is truly the best we always look for him, he answers all my questions and helps me make sure I am sattisfied with my purchase going above and beyond. He even fills me in on new collections to look out for! This is the only Coach store I visit, Heck I love this store soo much I finally wrote a review! If you are looking for great customer service please look no further ask for zyan he's awesome :) read more

I had a great customer service experience here. My purse is 2 years old and began to fade. I was going to have them send it in to the repair place, expecting to pay the $20 shipping/processing charge. However, the saleswoman waived the fee for me! I was very glad I went to the store and they were able to help me out! read more

Great customer service! I bought my wife a purse for her bday last year and one of the straps broke. We took it in to the store yesterday and they swapped it with a newer model. The staff was very nice and we had an great experience. read more

This store has the best service of any Coach I have ever been to. The staff was top notch. Myles helped me and I could not have been happier. I was having a problem with the bag I got for my birthday, he quickly handled it and went above and beyond. What a great experience! It was like it was my birthday all over again! read more

Went in Tuesday to have my purse sent in for repairs. SA said my purse didn't need any repairs yet. He offered free cleaning in-store and would take 1.5 hours. I asked if I can have my bag tag hot stamped and he said they'd also do that for free. Great...Got a call 5 minutes later, said SA said he was told by his manger that my tag was delicate and hot stamping will ruin the leather. Got another call 20 min later, my purse had been CLEANED and is ready for pick. Went in and was told by another SA that my purse wasn't cleaned because their cleaner would've ruined the leather... this after the first SA rubbed leather cleaner on the back of my purse the first time I was in!!!! I know the in store cleaning and hot stamping was going to be free but what a waste of my time!!!! Why didn't the first SA not know this???? read more

This shout out is for Stephanie. I had to send back one of my bags to get repaired. But the factory didn't do the best job repairing it, so I ended up taking my bag back into the store. When I showed the repair job to Stephanie, there was no question or argument. She simply refunded the repair bill and gave me a 30% discount on another item. I was really regretting bringing my bag back in after the bad repair job because other stores have given me troubles in the past. But Stephanie was amazing. There was an issue with their new POS machine so she had to contact the corporate office to get the repair refunded. But she worked with them and I over the phone over the course of a couple days to got it resolved. I can't remember the last time I had such great customer service, thank you again Stephanie! Because of her service I will continue to be a COACH customer. read more

I wanted to give zero starts, but YELP is forcing me to give at least one. I decided to return to this store yesterday, May 7th. Wrong decision. I was in the store about 5 minutes and still nobody acknowledged me. No hello when I walked in the store. I picked up and looked at several purses and looked around the store. The same girl with long dark hair was at the cashier desk. There were several other sales girls around the store. I made eye contact with one, but she didn't respond. I guess at COACH you have to ask for help. The people who work their are obviously not trained in customer service. As I left the store I told another girl at the cashier desk that this was the second time in two weeks that I was ignored in their store. read more

I purchased a Coach purse a little over a year ago from this store. Exactly one year later, the straps started to peel, so I brought the purse back to the store. Even though I did not have my original receipt, the salesperson was able to look up my purchase on the computer and she sent it out for repair, free of charge. I received my purse back, but a few months later, the straps started to unravel again. I called the store last night and spoke with a very helpful salesperson who told me to come into the store today and exchange the old purse for a new one. When I walked into the store this afternoon, it was obvious that the young lady whom I had spoken with last night had informed the store manager (Fernando) about the problem that I had. Fernando was very accommodating and I was able to trade my old purse in for a brand new one. I am very happy with the customer service at this location. Thank you! read more

I've shopped at this location for many years and have never had a problem with their customer service, up until a few weeks ago. My girlfriends and I walked in on a Saturday evening, to browse and possibly buy. There were 4 sales associates and one customer. I thought how great it was that the store wasn't crowded, on a busy Saturday evening. When we walked into the store, not one person greeted us. We continued to walk around the store, for another 15 minutes, picking up bags, commenting on how beautiful they were, etc. Still, not ONE person came up to us. As we left the store, someone finally yelled out, "Thanks for coming in". HUH? My friend responded back, "Thanks for no help". As we walked away, I became more annoyed at the lack of customer service. I decided to go back and express my discontent. I approached one of the associates, who happened to be the manager; I told her what happened and although she did apologize, she made a poor excuse that she was speaking to a customer. I replied that that was not an acceptable reason, and what about the 3 other associates standing around? She apologized again, albeit half-heartedly. As much as I love the direction that Coach has taken in revitalizing their products, it may be a long time, if ever, that I step foot into the Fashion Valley location. read more

I really recommend this store it is in a great location and very well lit! the costumer service is amazing i was helped by a girl named Anna and she was very helpful and polite answered all my questions without making me feel pressured or rushed. the quality of the product is also wonderful and i will shop here again 5 stars read more

Went in to look at purses for a graduation present. The salesgirl told me Coach didn't have any bags in stock of the one I wanted. We're talking the whole country. I couldn't believe the answer but didn't feel like arguing with her. Walked down to Bloomingdales on the way out and low and behold 5 of the same bag. Got on the internet and they had plenty of stock. Called the UTC store and went and picked it up yesterday. read more

just ordered my girlfriends valentines day present online and had picked it up from here. they are very professional and is a great store.