I'm writing to express my frustration regarding the customer service at the Key Largo McDonald's. On the evening of 9/8/24, I visited the location again, and unfortunately, I wasn't surprised by the dismissive attitude of the staff. Simple courtesies like a "thank you" or "have a nice night" were completely absent. As a local in Key Largo, where fast food options are limited, it's disappointing that this kind of poor service seems to be a recurring issue. Customer service is an important part of any dining experience, and it seems to be lacking at this location. It would be great to see improvements in how customers are treated, as this reflects the quality of the business. Honestly, we could use a Chick-fil-A in Key Largo--at least they know how to treat their customers with respect and care. I hope to see improvements soon. read more

Food was good and service was quick after placing the order in like 3-4 minutes the food was already ready. The worker even said how are you doing? Very friendly and ambiance is good read more

McDonald's - Frozen Coca Cola - Coffee & Tea Near Me - Key Largo, Florida

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It's an ok place , kids have lots of fun activities to do. Very small theater . Can be more clean . Stuff are nice & very hard working .

Ordered an Americano sugar free coffee however they gave a cappuccino with sugar instead without providing any reason why. The restrooms were available, though if you're in a tour bus there'll be a long line. Kiosks were unavailable for that. If you are in a tour bus, I recommend ordering using the McDonald's app, and you'll skip the line of 50 people. Overall, a good McDonald's location to stop during your Key West trip. read more

LOVE THIS PLACE !! Have only been past midnight, and it is fresh and correct each time ! You do have to wait a bit but it is fresh and no big deal to wait for such good mic' ds. read more

A friend and I stopped at this McDonald's for ice cream. We each got an ice cream cone and they were very cold and delicious. The counter staff was refreshingly friendly and professional. The bathrooms were very clean and I like that they had an apparatus that spared me from having to touch the door with your hands. Good job McDonalds! read more

It's easy to find, quick to get,...just make sure you check your bag before driving off (they have messed up a few orders in the past), but are quick to fix it. Just ask nicely. Very good if you need to be on that side of the road on US 1 (heading South), also located as a back up of any of the locations & restaurants are booked up solid for hours & you need a quick meal. read more

I just want to say the food presentation Is horrible I paid $7 dollars to get a chicken sandwich the new one. And let me tell you that The Mac chicken looks better than this shit. I've been there they always messed up the order and I have seen the manager present so somebody's not doing their job. and if you don't check in before you're fucked. The staff is nice sometimes, sometimes they go to work on their customer service and food presentation because the food looks horrible. And that location it's not a very busy location all the time when I went there was nobody there. So I don't know what is this so hard for the TEAM to make sure sandwiches look good and fresh . Not like something that's been there for two hours. read more

McDonald's - a hand holding a half eaten sandwich - Coffee & Tea Near Me - Key Largo, Florida

Never thought I would say this about a McDonald's, but my experience here was great! The employees are friendly and efficient. They seem to be happy to be at work. I only got 2 breakfast items, but my order was filled correctly in about 3 minutes and it was somewhat busy. The bacon, egg and cheese biscuit was hot and tasty. They put two napkins in my to-go order. Since it is brand new, the restaurant and restrooms are extremely clean and it has a bright interior. First visit was a very positive experience! read more

We stopped by for a quick bite to eat ice cream machine wasn't working and slushee machine wasn't working either only which we found out after we were rudely interrupted while trying to place the order and they gave us no time to even look the menu over before rushing us to place it. We never received a receipt either for our order and the spicy chicken sandwiches were dry. I understand that they may have been busy but there is no excuse for dry food that took forever to come out. I've seen the other reviews and thought it couldn't be that bad right? I was wrong. Don't eat here spend your money with local restaurants instead. read more

Very nice and friendly staff and quick drive thru service. The drive thru direction was a little confusing for me initially but even if I haven't been to many mc Donald's, this has been one of the better ones for sure. read more

This McDonald's is great! It's new and right next to the Dollar Tree in Key Largo, Bayside. It's large, clean, efficient, and fast! All the workers are friendly and work fast. My go to fast food spot in the upper keys! read more

Absolutely the worst service ever! Clerks did not even acknowledge you when you drive up. Not one word was spoken when given my order in the drive through I will never go there again nor will I ever go to another McDonald's anywhere! read more

Why is it that every night your ice cream machines "don't work" and why is it the third night in a row I go and you're "not accepting card" are y'all really that lazy that you'd prefer to turn away your late night customers by saying your only accepting cash..? No internet outage, your chilling on your phones. So why can't I use the damn card machine. read more

they didn't mix my mcflurry and gave me an attitude and they also gave me one piece of an oreo read more

McDonald's - a counter with a coffee maker and a coffee machine - Coffee & Tea Near Me - Key Largo, Florida

Horrible customer service. Gave the order three times and the employee referred to us as YO!!!! Not to mention, no gloves and the face mask was under the nose! ‍ read more

This place has great service! One of the workers gave attitude, but besides that, this is a pretty great place. Surprisingly the ice cream machine actually worked! You should definitely have their food! Not dirty at all! Anyways hope everyone has great service, and great food here! Hope you appreciate my review, hope it helped! read more

Absolutely No idea what Customer service is. The girl on the window super rude. The other girl who you pay literally sit on the floor takes naps between cars. Messing up all on orders and you can see them all laughing inside. Making people come back to the establishment to get there orders correctly. read more

Went through the drive through with 2 of my kids. My 20year old was driving so he did the ordering. The girl kept asking him to repeat himself. Then after the 3rd time of him repeating himself she said " why is he yelling at me?" First off my son was not yelling he spoke up a little more so she could hear. I then spoke up and said he was not yelling at you and if you did your job instead of talking to your friends you would get the order the first time. We drove off and took our money to Denny's. read more

Fastest service I have had at a McDonald's in my life. Food was ready before I could put my card back in my wallet. Manager was working with the team like a manager should be. read more

Never thought I'd write a review for a McDonald's...By far the best experience I've had at a McDonalds. Food was fresh and warm, and tasted good. The order was correct and came quickly. Staff was excellent! They were all very friendly and welcoming when we came in. (Special shoutout to Frankie and Liz) When they delivered the food to our table, they actually made sure we had everything we ordered, asked how the food was, and even refilled our drinks. Overall great experience! The employees were also constantly cleaning, even the bathrooms and this McDonald's was one of the most clean I've seen. read more

I think McDonald's is a fast food restaurant. I wait 20mins for a sandwich. That's nice.

They didn't even fill up my drink correctly, they got my order completely wrong. The employees are unprofessional. 10/10 don't recommend going here read more

Absolutely the WORST McDonalds I've ever been to. How can you screw up a simple breakfast order SO badly? DO NOT STOP HERE!!!!

Stopped by this location for a short break on our way to Key West. Had a coupon on the McDonalds app for a "buy one, get one for a quarter" McFlurry. Employee made on as a medium and the other as a small. Said the one for a quarter wasn't valid for the same size. I showed her the app offer which did t say it wasn't the same size.. she grabbed the small one out of my hand and threw it in the trash. Made a medium size and didn't bother to mix in the topping. Just handed it to me and walked away. Very rude and horrible attitude. No one deserves to be treated like we were treated and the staff needs some training in what proper service levels should be as well as some basic manners. This is a good location to stay away from. Can't Imagine how I would have been treated if I had asked for a Big Mac without pickles. read more

The staff is rude unless you are African-American the entire staff is African-American they served us disgusting cold french fries made us wait at the counter they don't clean the dining room and they are just rude read more

This is one of the worst McDonald's I've been to, not only do I constantly get no salt on my fries, I was given half a piece of bacon for subbing my sausage for bacon twice in a week! read more

awesome mcdonalds ! very clean inside, very welcoming and the decorations are so nice to see. they are usually busy when i come but they always make sure to take care of everyone fast . definitely will be returning. read more

Stopped here to use the restroom and there was no running water in the sinks. Upon mentioning this to an employee, they replied they were aware of it but seemed unfazed and unapologetic. read more

one of the worst mcdonalds - terrible staff/food quality will make you remember why it's not a good idea..