Epic fail. Ordered crispy nuggets with honey mustard & a large chili. $8.60. I had the cashier a $10 bill, 2x quarters and a dime. They hand me my order and another gal hands me bbq. I said I asked for honey mustard. She said "oh, it says bbq." Meanwhile they have to get someone to open the register to make change. Cashier goes to hand me a $1 bill & a bunch of change. I say "I gave you $10.60." She begins to argue that I gave her $10.55. I just relent & hand her another dime (I only have quarters & dimes.). Again, they have to get someone to open the register to make changes. The man then hands me $2 and a nickel, and apologizes. I say again, I have her a $10, 2x quarters and a dime. To which he replies, I know. I am sorry. What a super screwed up place! read more

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Went in for lunch on a holiday and as always the flavors were great! Out of many choices, we always end up at this Wendy's! Prices are reasonable. Service is polite and quick! Our meal was brought to our table! The inside is clean although the fireplace was not on, there is plenty of comfortable seating for any combination of customers. The new Fuego meal is fun and watch out! read more

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I came to grab some food as I was hungry, just for them to be closed when you arrive, even though online, and on the hours of operations on the door stated that they were still open. They did not service me 0/10 read more

Made me pay for ranch! I ordered a ton of food and said while ordering I wanted ranch but after I paid and asked for it he said that'd be $.50 per ranch! So tacky! And I had already asked for it and they never told me that. Then they made me park to wait for my food even though there was no one behind me just to fake the timing and make it look better than they are. And they put bacon on my sandwich when I asked for none but the worst is definitely the ranch charge and no other Wendy's I have ever been to has done that especially when I already was ordering food, maybe if someone just walked in without ordering asking for free ranch but for a customer it is just a sauce on the side, I got a ranch chicken sandwich and it came with almost no ranch so I definitely needed extra just to make it a normal ranch sandwich. read more

This is by far one of the best fast food joints I've ever been to. They were quick, the food was fresh, hot and delicious, and the drive through employee was really courteous. And that's why we visited this place 2 days in a row. Keep up the great work! read more

Not sure why this place has bad reviews. This is our second time stopping here on our way back home to Key West and both times the food has been great and the staff has been super friendly. read more

Wendy's - Drink - Burgers Near Me - Key Largo, Florida

Stopped by here on the way back to Miami. Customer service/cashier is horrible. All of the workers are on their cellphones. No wonder this location only has one star. read more

Wendy's - Dirty location - Burgers Near Me - Key Largo, Florida

We had a fun time together as a family. And we were deeply hungry.... As we came in we were greeted by these unsettling looks as we were not welcomed.. And the cashier rolled her eyes as soon as we walked into the building and had very rude manners... Do not recommend going to the place go somewhere else and enjoy your time and don't let them ruin yours. read more

I wouldn't normally review a Wendy's, but we stopped here on the way back to Key West and had a fantastic experience! The staff was super friendly and caring, and the food was great! read more

Wendy's - Drink - Burgers Near Me - Key Largo, Florida

Expect poor customer service, it is what they strive for, if they even care to wait on you. They mess up orders, try to up charge you, and its a shame because there's not a lot of fast food joints in town So we are forced as locals to deal with this "service," if that's what they want to call it. Wendy's should be ashamed to employee this crew. read more

What a sh$$ show this place is. Walked in. The cashier was too busy doing everyone else's job to actually do her own. She was too busy taking things out to the drove thru - even verbally walking the burger guy through what was supposed to be on the burger for someone else. In 10 minutes she took 2 orders. Didn't complete them in 10 minutes. Just took them. Ridiculous. read more

4 Star ~ For service. The mid week night crew took care of us and delivered hot food to our tourists busy tummies. Super friendly and took the time to help troubleshoot the lame, non- user friendly app. read more

Absolutely great service at this Wendy's at 11:55pm on a Tuesday!! The guy running the drive through had great energy

They don't have a nice attitude, they don't smile, and today my chicken sandwich was inedibl. It was so gummy and hard I couldn't bite into it and spit it out thinking it was raw. I've had bad luck here but this was the worst. I called the restaurant 10 times to tell them and nobody answered the phone. read more

Worst Wendy's you will ever experience. Frequently forget items in your order or won't make your order correctly. Don't leave the window without checking every time! read more

Food is always great, never gotten a bad burger or bad batch of fries. The only problem is that service is hit or miss. Some days you're served by fantastic people who are alert and maintain a good attitude. Usually high schoolers. Other days, the adult staff seems high as hell, barely able to speak a sentence or understand what you're saying. Once I ordered a burger and fries and she handed me the bag, then asked if I got my straw. THEN asked if I got my fries. After I said I didn't order a drink and yes, I got my fries, she just stood there dazed for 30 seconds before her coworker said have a nice day. So odd. read more

I am a Veteran, disabled, retired after 28-years military, and a Pentagon 9/11 Survivor. I stopped by the Wendy's in Key Largo FL on Sat, 21 Oct 23, and ordered a meal in the drive-thru. When I paid, I asked the (looked like the) manager at the window, if I could get a cup of water for my service dog. He refused. We spoke back and forth, but he just didn't want to be accommodating. It would have taken him 10 steps to go to his water fountain to fill a cup of water for me! Next, as he was handing me my order (I had already paid for it), I refused to accept it and drove away. I went next door to BURGER KING, did NOT order anything, and the nice lady at the window, happily and smiling, provided me a full cup of water for my dog !!! I WILL NEVER PATRONIZE ANOTHER WENDY'S. I am active with the Boy Scouts, my religious center, son's school, homeowner's association, and veterans organizations (VFW and American Legion). I will speak about this, on all social media platforms, every week, for at least the next year. THIS STORE IS A FRANCHISE WHICH NEEDS TO CHANGE TO A COMPANY STORE!!! read more

How are we in the future and yet Wendy's is still so incessant on staying in the past? Two words: Apple Pay. It astounds me how they still don't accept it. It's feels like I need to barter for my food every time or I have to transfer money from my hot wallet like step it up! Y'all are losing and it's very apparent why! Literally went to McDonalds down the street instead, they have Apple Pay it's quick and easy and nobody needs to touch any dirty money or touch any of your credit cards or be handling said dirty money. read more

You can't go wrong with Wendy's food quality but would somebody PLEASE give them some customer service and COVID training. The same cashier that took my card gave me my food and card back as well as requested condiments without saying a word despite my thanks. We aren't in Chick-fil-A anymore. read more

We stopped at this Wendy's going to and returning from Key West. We ate inside, didn't use the drive-through. The manager was pleasant, and even remembered us from our previous visit. The food was good, order was accurate, restrooms were clean. We were happy with our experience, and wanted to give a positive review after seeing so many negatives. read more

Drive thru only after dark. Same with Burger King. Won't serve walk ins. Must drive thru.

They got are order very Wong and the workers did carp to fix it It's the worst Wendy's ever don't go here ever.

Don't be surprised when they forget a couple things. Competency is rare nowadays people.

Was busy but still had good service and food as good as you get at a Wendy's

I hope the manager keeps note of how poor of an establishment they are running. Really isn't fun when you need a quick bite. Go through drive threw today and asked for a bacon cheese burger and instead we got a bacon jr that looks like the photo attached to this. It's sorry when it isn't even worth trying to talk to a manager because you know nothing will happen. read more

Wendy's - A sloppy cold burger that tasted really bad. - Burgers Near Me - Key Largo, Florida

This is the worst Wendy's I have ever been to. Im not one to ever even write reviews- but I wanted to take the time out of my day for this one. Unfortunately, this is the only Wendy's by my house, and they have not ONCE ever gotten my order correct. They forget to put half my order in the bag every time. Not once have they ever put my chicken nuggets in my bag, this time they left out my cheese fries. This has happened to me so many times I'm convinced they're just eating the nuggets themselves. All I have to say is if you ever come to this Wendy's, check your bag before driving away! read more

I wouldn't waste my time here, the service was terrible. We ordered 4 nugget/tender meals and received two sauces (not even 4) although we asked for extras ahead of time upon ordering. The cashier was so rude, and handed me one sauce cup after I asked for extra a second time and told her I was willing to pay because I had already stated I would need more. They also forgot to give us our chili cheese fries, which I ended up going inside for. Literally would have felt better if the cashier was apologetic because they felt busy and overwhelmed but the girl had no remorse. Funny that at the window there is a quote about customer service being an ingredient to their fast food! The girl working the window definitely needed to be put on the line instead of working with customers! read more

i Wanted to take the time to write about Angel at the wendys on oversea rd. We are here from sarasota. We wanted Wendy's so bad and when we got into the busy drivethru they told us there was no chicken left, (only chicken nuggets) pregnant and craving Wendy's chicken salad, I was so upset! Not only did angel and the manager take some money off my entire total ( ordered 6 meals) they also took the time to actually cut up chicken nuggets and put on my salad. That IS customer service. I didn't mind paying the entire bill. Angel was sincerely apologetic, and so kind. Then to go the extra mile to be sure I had chicken on my salad! That is great customer service, and a great guy! You don't find customer service like that anymore. So thank you Angel and thank you Wendy's management for choosing a great worker. Shannon tison & Rhett tison from Sarasota Florida read more

Not only was the wait very long. They didn't give us our cod sandwich after we ordered over $40 worth of good. My husband walked Back into the place to get my cod sandwich and the woman behind the counter accused him of lying. How rude! Never again will we stop at this location. Disgusting customer service. read more

Order a value meal and a lava cake. Had to wait 5 minutes to cook the chicken for the sandwich. Then we had to remind them to give us the curly fries. And had to wait another 5 minutes for the lava cake. They were all stoned, one guy had his pants so low I could see his camouflage underwear. Total time 20 minutes in a fast food drive thru is to long to wait. Wish I could give no stars read more

I like bacon. I met with manager very nice crew. Made feel at home as I ate my baconator I imagined a unicorn dancing that's how good that bacon was. Ya feel read more

Since they reopened. This Wendy's service has been slow and very inconsistent. Management/ owners needs to retrain or hire more employees. 25 minute wait in the drive thru for 2 frosty. read more

NEVA AGAIN BOOOOOO!! Yassssss qween... Their conch ain't fresh okrrrrrr!! The service was lacking and slow and the restaurant could have been cleaner read more

HORRIBLE... asked for a salad made me pull up and wait for 20 minutes.. I circled around they told me the chicken was cooking, I never heard of fast food chicken taking 20 minutes... they forgot they had me parked... and I was one of three cars waiting for food. read more

Hands down the worst Wendy's I've ever been too. The staff is rude. Very rude. And of all three times I've been there, my order has been wrong every single time. It sucks that this location is so bad because Wendy's has always been my best fast food experiences. I think they just need better management. On a positive note though, it has always been clean. read more

Wendy's customer service is horrible. We sat at the drive-thru menu to order and no one ever answered, so we drove to window and even though the employee was there she never opened window and just ignored us I went.inside.to order and received the sloppiest breakfast sandwiches and.the.eggs were not cooked fully either . read more

Everything was served hot and tasted good, served quickly. It was good enough I bothered to review a Wendy's. it feels weird to give it a 5, but if you want fast food, this is the place! read more

Total was of time. Website says they close at 1am but they were closed by 12:30am. Didnt even earn the 1 star i gave them

Went through here yesterday. First it was the rudest lady at the driver through. Sorry to interrupt you, but I got hungry. We get to the window to discover she didn't even enter the order correct. I nicely told her a fry is not on my receipt and the cheeseburgers are entered wrong on the receipt. Annoyed she takes the bag back. Comes back a minute or later and gives us a bag. It was a drive through and at this point I wanted to get back on the road. Should of checked the bag before leaving I guess. Discovered all she did was give us the same wrong bag back. Seriously! That's Wendy's! read more

Zero for Child Friendly... They have no changing tables for children in the bathrooms.