for the area and the price of each item I expected a lot more. this was a second choice for me because the Wright Restaurant didn't open until after 5, i ordered the short rib mac and cheese and it was nothing less then short, there was no taste to it at all, i had to add hot sauce just to get flavor an di am not even a fan of hot sauce, i would say to avoid this joint, Denny's would be better read more

Very disappointing Christmas dinner. Evening started poorly with restaurant not honoring what they advertise. Slow for server to acknowledge table. Ordered Shepard's Pie. Carrots and peas barely cooked, almost raw. Sent back. Daughter ordered a pizza. Crust so soggy could not be picked up. Surprising as I have eaten at Wright's and found it very good. Would never return. read more

We stayed at the Waldorf for a conference and ended up eating at Frank and Alberts several times. First: if you have a Gluten Allergy, the place is AWESOME. They have great gluten free bread and pizza crust. The staff is wonderful and the food is very, very good. You can eat inside or out which this time of the year is a nice bonus! If you go, get Ines (pronounced E-nes) to make you a chocolate mocha! They are as divine as her service!!! Overall, A+!!! read more

I was excited to go here for breakfast on Saturday and wish I would have spent my money somewhere else. The buffet was something I wouldn't expect from the Biltmore it was extremely disappointing. It felt like a Holiday inn buffet but they did have an omelette chef. The bacon quality was not great and it was swimming in inches of grease the fruit looked bad. For $24 it was worth about $10. For $30 make your way to the Four Seasons Scottsdale for the weekend buffet and you will be blown away double the size with great specialty items. The view alone is worth the drive. Maybe they could take a lesson from them. Service was good but the food was not. read more

Terrible. We spent 15 minutes waiting for a server to even notice us. We had to get the hostess to try and find a waiter to serve us. We eventually left because of the terrible services. read more

I want to compliment the staff of Frank and Albert's restaurant, located in the Biltmore resort. I recently treated a friend to dessert there for her 80th birthday. It's the first time we had eaten there. We ordered the sundae sampler platter, which was outstanding. All the staff members were very friendly and efficient, especially the sous chef, Scott Robuck. He made us feel so welcome. Thank you for a great experience. We'll be back. read more

Very bad experience.....had a reservation for a specific table outside for a month, called twice to confirm as it was a special birthday event. When we, a party of six arrived, our table was taken. The food was average at best.....very disappointed! read more

We used to LOVE going to Frank and Albert's for dinner. They used to have a grilled chicken, and braised braised beef ribs to die for, but alas, no more. I ordered the Shepards Pie which was so salty it was inedible. My friend ordered the meatloaf. Ditto. I don't know why they removed two simple items from their menu that were not spicy, esoteric, and delicious. I'm sorry they changed their menu. We won't be going back. Please note: their wait staff was as pleasant as usual. read more

We've been to Frank and Alberts every day during our stay at the Biltmore and have had excellent service! Kala was incredible!

Frank & Albert's is probobly one of my favorite restaurants in town. The menu is creative and the ingredients are very fresh - its just good, unpretentious comfort food made and served in the best way possible. The home-made ketchup and mustard are excellent additions to the delicious onion rings and duck fat fries. The drinks are also innovative. read more

Ate here tonight for the first time in ages. I really enjoyed this place. The service was great and the food was wonderful. We had a calamari appetizer, which was breaded with panko. Very good although the dipping sauce was a little ketchup-y. Probably wouldn't order it again. Had the tortilla soup-fabulous and one of the best I've ever had. We also had a duck and goat cheese pizza which was awesome and the crust was perfect. There's a lot of kvetching on here about the prices, but this is a high end resort so what do you expect? read more

Stephanie was my server, she brought me the best french toast ever! Creme brulee french toast is amazing. I came back for dinner and I had the salmon and it was also amazing. Gabino was my server for dinner, he was ok. Check this place out! read more

Really bad experience. Arrived at 9:30 with myself and my hungry 7 year old granddaughter. Was told by the hostess to wait just 5 minutes. 45 minutes later, I was told there were no longer tables available. I was told we could sit in open seating area. No waiter came to take our order. Left to find breakfast at another restaurant more than an hour later. Talked to the hostess and now with no line at all she still wouldn't seat us. We left after more than an hour of our time completely wasted! read more

Huge disappointment. Service was horrible. Our food sat under heat lamp for 15 minutes, we were watching it and couldn't get anyone to bring it to us. Had to wave our arms in the air to get water refilled. Drinks were ok, standard. Food was decent after they remade it for us. In the end we had to flag down a manager to bring us a bill, waitress just never came back. The table never did get bussed. It wasn't busy, just poorly trained staff. read more

This place is great if you are staying at the Arizona Biltmore. It's not too fancy, but the food is high quality. They told me that their meatloaf was their "specialty item", so I decided to give it a try. It was amazing! I would definitely return to this place if I'm ever staying at the hotel. read more

3.5 Stars Frank & Albert's is located inside the Arizona Biltmore. As a result, the prices are sky high. But it's one of the very few food options within walking distance of the hotel, so they can afford to charge a lot and still maintain their customer base. My husband and I ate breakfast here because it was convenient (we were staying at the hotel) and we needed a quick bite to eat. I had the breakfast wrap which unfortunately was a bit bland, and the fingerlling potatoes that were inside the wrap were a bit underdone (too firm). It's hard to forgive screwing up such a simple thing. However, the saving grace was my husband's french toast. It looked very unassuming when it arrived at the table as a small-ish, rectangular loaf. The serving size seemed a bit stingy for the price. But my husband proclaimed it to be the best french toast he's ever had. That's quite a compliment coming from a guy who is pretty critical of food and doesn't get especially excited about food in general. But I had to agree that it was pretty damn good. Even the fruit it came with was perfectly ripe and sweet. If my wrap had been more flavorful and fully cooked, I wouldn't have minded so much that we paid $40 for breakfast for two people (and we didn't pig out). But I think next time (if there is a next time) that I stay at the Biltmore, I'll plan to drive somewhere to get a more affordable breakfast. read more

WOW! The Southwestern Chicken Salad is a MUST HAVE!! I stayed at the Biltmore for 7 days and managed to have this Salad 4x!! I'm not kidding you when I say I woke up craving it! My friends were laughing at me until they tasted it too and loved it! Seriously Delicious! If I ever return to Phoenix I may have to stop here just for that magical salad! read more

The food was SOOO GOOD! You cannot miss out on eating at this place. There was never a dull moment. The drinks were GREAT TOO!

Casual ambience within the resort with a lot of options...Didn't see any vegetarian options but the chef made me a special fancy grilled cheese on request which was amazing. read more

My coolest gal pals and I celebrated my birthday at Frank & Albert's at the Arizona Biltmore Resort. We went during happy hour to take advantage of their lower pricing. Unbelievable time all of us had!! There was enough of us in attendance that we were able to try everything on the HH menu. The food, the drinks, the service was beyond belief. It truly lives up to the name and reputation of The Arizona Biltmore. Of course, we shall go again and again. read more

I don't usually go to a hotel restaurant with high expectations, so I was pleasantly surprised when my food arrived. I ordered the Organic Celery Ceaser, and was definitely impressed. A very unique salad of julienned celery, some romaine, garlic croutons, parmesan, and a flavourful dressing. Plus my server Brittany was great! Big thumbs up. read more

I forgot how beautiful this hotel was (I haven't been here since a High School Prom in the early 80s) - I had the Best Ruben I've had in a long (Wow it was tasty!) it can with fries (Good) We also had the Queso Dip for the table (It was Good). read more

Frank and Al's is a nice place, it really is. It's probably too classy in fact. In exchange for the right to stay in the bar, Frank and Al reciprocate with prices that are ten to twenty percent too high. I left after an hour spending close to a hundred dollars. For that I ate nachos with chicken, three beers and two shots of high end booze. Was it worth it? Depends. I'll probably never go back because I live far away. If I lived here I wouldn't go back because I tend to drink too much. Quick summary, drunks stay away. read more

Slow, disinterested service. The Italian Panini was tasty,, the fries were pretty normal. Unremarkable . The brussels sprouts and cauliflower salad had several issues. The brussels sprouts were shredded but not wilted, so they didn't accept the vinaigrette - which was tasty but we needed to order a side of the vinaigrette because the salad was quite dry. Generally I would say the salad was not well prepared, and a little boring. read more

Stayed at the Biltmore and had breakfast here twice and drinks outside. I missed the breakfast menu but they were able to accomodate me both days. I ordered egg whites with cheese and they were good each time. The price was different each time for the same thing, but other than that the food was good. The service was excellent for both food and cocktails. read more

Had the Buffalo BLT sandwich. The sandwich came without the blue cheese mentioned on the menu and I wasn't given any silverware before my sandwich came out. (I sat at the bar). For $17 per sandwich I expect ALOT more than what I was given. Save your money. read more

A co-worker had recommended frank & Albert's for Christmas as she has been a few times. Having never had a Holiday dinner "out" I decided it was time for change. After this Christmas experience I will be staying home in future. Either under staffed or just an absent waitress. We all ordered the buffet after viewing it. Salad and soups were good. Got our first plate at buffet and we quickly asked for manager and changed our choice to regular menu. ALL items in buffet were barely warm to cold. Including the prime rib (coldest) which had heat lamps. Ordered steak med/rare and received med/well. As we were leaving and speaking to another couple. They were also stating their disappointment. They also had been coming for Christmas in past and stated they would not be coming back. Same complaints. Very slow service and barely warm food. Save the $65.00 and go elsewhere. read more

Let's see ... The restaurant is great & the famous architecture is a nice touch for the scenery. The food is very average. Caesar salad was covered with too much dressing and the sea bass was too well done. Coconut custard pie for dessert wasn't bad. I would still suggest coming to check out the Biltmore where Frank and Alberts is located. It's worth the trip to see this famous property. read more

As a guest at the Resort we found this place to be AWESOME! The food is delicious! Happy hour bites, hamburgers,onion rings, and the mac cheese is the BOMB. We also had breakfast. They have a nice breakfast buffet, but we chose to order off the menu. Food was super fresh, and hot. We sat in the bar area, and Shane took great care of us several times. We found all the staff to be very friendly and accommodating. Highly recommended the breakfast tacos, and shredded pork eggs Benedict. read more

Family dinner out on the patio by the fireplace on a perfect March evening can't get much better then that but wait! there's more. We ordered calamari for an appetizer. It was perfectly fried not greasy at all with a side of delicious cocktail sauce. I ordered a small organic caesar you get a choice of celery root or organic regular. I chose the celery and it was delicious, perfect portion. If you like more lettuce then get the regular caesar. Then I ordered the chicken and goat cheese desert flat bread pizza. It was more than I could eat but I sure tried to finish it. It was delicious nice moist chicken with the tang of the goat cheese and sweet figs. The desert flat bread was a nice alternative to a regular pizza dough. Great combination of ingredients. All in all a great experience! Katy was our server she was attentive but not breathing down our necks. I cant' wait to go back! read more

The F&A salad was awful. I expected a salad bursting with southern flavors, maybe a chipotle taste. Instead it was cabbage drenched in mayo and BBQ sauce with cinnamon coated cashews. Who comes up with these terrible combinations. On the other hand the staff was amazing. Very helpful and will go above and beyond to accomodate you. They only need a different chef or different menu. read more

Ask for Mary for a wArm and entertaining service experience. She was helpful and gave good suggestions try the heirloom tomatoes.

It's a very nice atmosphere. The food is good. The Service is very good. The Biltmore is an amazing place and I think was looking for amazing. I had the chicken and goat cheese flat bread which was great. The next day I had their version of a French dip also very good. read more

I'd like to give 3.5 stars. It's not just "A-OK" but it's not exactly my first choice either. We were treated to dinner here last night by boyfriend's visiting aunt and her S.O. - The atmosphere was very nice; we sat in the room with the "Great Glass Fireplace" in the center and floor-to-ceiling windows all around, with a view of the fountain. - They offered local craft beer selections (including Nimbus, Oak Creek and Four Peaks - yay!) at a reasonable $6. - Extensive dessert menu; none of this 4 or 5 choices, this thing was a whole page by itself. - The dark chocolate brulee was (I should say is, I'm eating the leftovers right now) AMAZING. Sugar burnt perfectly, like when you toast the edge of a marshmallow, rich dark chocolate, raspberries. So good! Negatives: - Menu was pretty limited - fine dining restaurants are usually limited, but not with a bunch of relatively boring options; their limited offerings usually have enough interesting twists that you can find SOMETHING that jumps out at you. Not here. Fried chicken and mac and cheese and meatloaf? Odd. - My entree (the trout) and boyfriend's (pasta with shrimp) were just OK. The trout and shrimp were cooked nicely but the flavors lacked something. Maybe more lemon on mine? It did refer to it as "braised lemon"... - Service was a little awkward - the waitress asked if she could start us off with some waters and we all said "Uh... sure?" It wasn't the water offering, it was that it was like she was selling us on the waters instead of real drinks. She didn't seem to really know anything about the menu either - she went around the table and her description of each of our orders was that they were very good or really popular. I was amused that she was treating me as the "Alpha 'of the table - guess I was intimidating, heehee. - $6 for a domestic draft is pushing it, especially with craft beers being the same price. - Bathrooms are light years and eons away, OUTSIDE of the restaurant. Weird. read more

Very good. They have wonderful food there. I had a great corned beef sandwich and Steven M was a super waiter. For dinner I had their prime rib which was a great deal for $21 with a big baked potato and broccoli and then a chocolate chip cookie for lunch, our server Zach was a very nice guy ad did a great job. Kudos to the Biltmore read more

The staff in this restaurant are some of the most unwelcoming, unfriendly and generally unhappy bunch I think I've ever seen in one place. There must be something stemming from management as it was truly remarkable. This is part of the Biltmore Hotel and was my first experience here. What a turn off. I was going to have a multi course meal, it left after a drink and app. Won't return. read more

Had a delightful lunch after a trip to the spa with my better half. Service was a bit slow but good food and good drinks in a casual setting. Definitely worth checking out if you're staying at the Biltmore or in the neighborhood. read more

A delicious way to cap off a long day on the road to the Arizona Biltmore. We ordered the BR Cohn and the Kilt Lifter on the recommendation of our friendly server, Dannon. He did not steer us wrong all night...we had the "Desert Flat" for a starter which was simply amazing. It was a foccacia pizza with red onion marmalade, goat cheese, warm spinach, chicken (optional for veggies), and mandarin oranges. I might have to have it for lunch tomorrow! The entrees: grouper for him, Waldorf salad for me, were also excellent, but I can hardly get the butterscotch pudding we had for dessert out of my head. It was salted to perfection and well worth every last bite! read more

Beautiful surroundings and professional service. Probably one of the best Bloody Mary's in the world. Excellent tacos, pizzas. I eat there every time I am in Phoenix. Very aggressive blackbirds threaten to eat your lunch if you are eating outdoors! read more

Had a great prime rib dinner on friday night. Ordered rare and it was perfect. The service was a little slow. We were seated quickly but it took a long time to have someone come by and get our drink order. The table across from us came later and got drinks before we even ordered ours. read more