Maha was the best sales person I had meet in all my life. She was super nice and helpful...Thanks Maha

VERY BAD CUSTOMER SERVICE AND MANAGEMENT. I went there for an exchange, and here is DEBRRA with her nasty attitude, no greeting or smile from her. Which is fine, then she told me I have to get the same amount or higher of the what the shoes worth. I told her, ok im gonna get two pairs of shoes if I cant find the one at the same price or higher. Then every time I ask her for a pair shoes, she didn't have the size im looking for. And kept repeating " you have to get the same price or higher " and I kept saying im getting two pairs. Until after 5 times. I had raise my voice, and told her to stop telling me that and fix your attitude. She then refuses to do the exchange. So I had to call the manager. And the manager made her do the exchange, but still had a nasty attitude. I just kept my mouth shut. Bc I just wanted to get out of there. I think the manager should had took over and checked me out, to avoid any more problems. That's the right way to do business. This was my 2nd and last time there. And I just saw there's about 20 reviews about how bad the customer service, and the attitude of the employees there. I hope no one gets fired, but they need a good meeting about customer service. I'm a business man, and customer service is a must. read more

It's the worst customer service ever. In men perfume department. Please don't shop this location

They refused to take back the shoes I bought for big bucks hoping to keep for a long time without intention to ever return them. The first couple hours the shoes gave me blisters and I took them off in the wedding and had to be bare footed while bought shoes for around 80 dollars to wear! When went home looked at the shoes only to see the souls are peeled like these shoes were flipped to sell. I went to complain and wanting to return the shoes with my receipt, faced a fire wall of aggressive so called customer service and manager not taking the bad shoes back to refund me. Told them the shoes were bad quality they said no way they refund me and only time they do is when they can resell the shoes. I told them I will write about them at Yelp they said go ahead do it. Now I am doing it. Feeling better. read more

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Customer Service sucks has horrible active listening skills and hate to get managers when asked m. I placed my order on the phone with a rep who apparently has no clue that all addresses in the United States have a street number attached to it. Shipped my shoes to who knows where. Spoke with the 11 reps throughout a 3 hour period. Will never in this life order anything through their reps and most likely will not be a customer any longer. A complete disaster NEVER AGAIN. Beware of the customer service reps they SUCK!! read more

Michelle in the Jewlery Department is thee best! She knows the merchandise and knew what was best for me. It's hard to make the right choice with too many options. Michelle is personable and most important Honest! Great experience read more

They're escalator hasn't worked in years and they're elevator feels like it's going to malfunction at anytime. They say they can't fix it. Lame excuse! read more

I don't know who is forcing these people at gunpoint to work here, but acting like the people who make your job possible are hassling you needlessly is not a good tenet of customer service. Today I had to return an eyeliner to the MAC counter. The ability to return cosmetics is why you pay more for department store cosmetics. I told the girl I am allergic to an ingredient, and the three ladies behind the counter proceeded to grill me about the ingredient as though they have medical degrees. You see, I had bought over $100 worth of cosmetics here before; I told THAT saleswoman what I was allergic to, and she checked all the ingredients on the other cosmetics but not, apparently, this one. So when I got it home I put it on and it made my eyes itch; I then checked the ingredients. They definitely did not want me to return the item and I was made to feel like I needed to produce a note from my dermatologist (which I totally could have done. The ingredient is bismuth, used to make cosmetics shiny, and many people are sensitive. Information is readily available on the Internets). Then I went to the shoes, where I found a shoe I wanted that happened to be on clearance. The young lady told me what the price was and didn't offer to get the other shoe, so I tried on the one shoe I had, then accosted a man to go get the other shoe. The shoe department, while messy, was not crowded. He brought me the matched pair. Nobody checked on me after I tried them on. When I took the shoes to the checkout, there was nobody at that register yet the cashier then stepped up and called a woman who was sitting down to come sign her form. They kind of pushed me aside, and the cashier said he'd help me in a minute. I then went to look at clothing, taking my shoes with me. I found a pair of pants in the clearance section and, not knowing how much they were but knowing they fit, carried them around. When I saw a young woman putting away clothes near a cash register where nobody was, I asked her to check the price because I thought they might have been misplaced. She refused to check for me, and told me to use the price checker; she didn't know where it was but then led me around looking for it. Which takes more time: to look up the item on your register, or to look for a price check thing? Then I went to men's and got my husband a polo shirt and pair of khakis. I tried to buy the shoes there. The ladies there (very nice, meriting the second star) told me I couldn't because the shoe people work on commission. Really? They don't act like people who work on commission. I've worked at Nordstrom and JCPenney on commission; my father supported a family of five working on commission, and normally when you work on commission, you act like you might want to, I don't know, sell a pair of shoes. I know it's the holidays, customers are probably not all that great, the store's a mess, but you should still a) act like you care about keeping your job when unemployment is 10% in this county and b) treat the genuinely nice customer with a modicum of respect. I hang the clothes back up! I put stuff away! They should WANT me in the store, not keep me away! Really. I'd rather just shop at TJ Maxx or Ross where I don't expect any service and the store is actually a bit better kept. Here you are at the mercy of the employees and it's not for the best. read more

Horrible customer service. Never seen a Macy's in such an awful condition. No cashier in the Home Department so I lugged, one at a time, a box of pots and pans, a box of baking pans and a box of Pyrex dishes and bowls to the Men's department. Was then told they were not able to offer package pick up services... Keep in mind the escalator is broken. Left it all there and will shop at another Macy's this weekend. Will not be coming back to this location....ever. And people wonder why stores are closing and people are losing their jobs. #ShameOnYouMacys #IfICouldGiveYouZeroStarsIWould read more

My wife loves Macy's. So I guess I love Macy's. Happy wife. Happy life. She usually leaves happy with two or three pairs of shoes and a outfit or two. The store itself is an older building and doesn't have the eye appeal interior wise like other Macy's like Horton Plaza or Fashion Valley. But what they lack in architecture, fixtures, etc. They make up in the clothes selection and employees. My wife love the clothes here. She always finds something she likes. If it's for work or a party or for vacation. She finds it here. The employees are pretty helpful too. There is a young woman in the shoe department that is just great. She has helped my wife many times. My wife just praises the young woman's help. I will ask my wife her name and post it here in the near future. Overall, great store. read more

Now I understand why these stores are closing, the service is horrible the employees are rude . I have a credit due on a item I purchased it's been two weeks no credit. The most frustrating thing is they won't answer the phone, what kind of business doesn't answer the phone? Will never give my money to a company that thinks it's ok to not take a call from a customer! read more

This location needs a huge overhaul and remodel. It doesn't feel even remotely high end. Reminds me of how department stores looked in the 80s. read more

I need of... oh what ever, it's Macy's and I need everything there... we stopped in and did a little shopping. The store was relatively quite and the racks a bit messy and unorganized, but that is to be expected just after the holidays. When checking out we went to the counter in the INC department and met Stephanie. For probably the 1st time ever I didn't have to argue to chose my own coupons to get the best of my savings. Stephanie let me split it into two transactions so I could use both coupons. She was extremely knowledgeable on the items I was purchasing and the dates of sale endings. I was highly impressed! read more

Macy's is my favorite place to buy clothes. Inc is my favorite brand as their clothes fit me very well. This Macy's has the best selection of Inc out of all the locations in San Diego. Their sales people are all really nice too. read more

We've shopped here off and on for about 40 years. My husband and come here recently to shop for dress slacks for a summer wedding we're attending soon. Not only did we find exactly what we wanted but we found two pair and they were on sale. Staff rung us up quickly and in a friendly manner. It looks like there's some construction going on downstairs because a LensCrafters is moving in where the men's section used to be and the men's is now upstairs. Still, it's a great store and good service. read more

So last week I went here because I ordered this watch online and when it got delivered it was totally a different watch. It's pretty obvious because the color is so different! So went to this Macys location and explained them the situation the lady that was helping me was very helpful and I guess she told her supervisors all I remember one of their names were Jesse and another lady what happened and apologized. So they suggested to reorder the same watch and if it was wrong again to come back. That's what I was afraid of, one not getting here in time before Christmas and dealing with the same problem. They refunded my money and I had to re order the watch again but luckily it was on sale this time plus the 25% discount.. -------------------------------------------------- The new watch got delivered 2 nights ago. I opened it excited that it would be the correct watch this time but NO! It was wrong again and the same watch they delivered me from the first delivery.. I understand that it's the holidays and it gets busy at the warehouse but don't send me the same watch from the first shipment when it's totally off. I ordered a watch with brown leather this had no leather at all and the front face of the watch is so different from the one I originally ordered! So this pissed me off more because it happened again! The watch wasn't available at any SAN DIEGO Macys store and if you're going go say it's available online live up to it rather sending me some crappy looking watch! I checked the invoice and it specifically says, "brown leather men's guess watch" and that's not what I recieved! Also there is nothing there stating that the specific watch I wanted wasn't available! Like come on, that's two mistakes continously and same damn watch. So, I went to Macys I was trying to look for the same people that helped me previously they weren't working. I couldn't find anyone where the watched were except a lady that was fixing jewelry which she said she's just a vendor. Walked over the the perfume ladies and I asked if I was allowed to return a watch but they said it has to be the employees whose dealing watches/jewelry because they have different policies. I told her well I can't find anyone that works in that area. Apparently there were 2 people, another employee helped me and found one and she was serving a customer. When she was done I told her I wanted to return a watch and explained to her I was just here a week ago and that whole explaination and she said maybe they ran out but me trying to keep my calm she checked and said it was odd because the watch I ordered originally has a diff barcode from the mistakening watch they sent me. Well obviously! This is my second time going there I triple checked everything. She was an okay customer service but she saw me getting pissed and annoyed and didn't even care about this situation.. I hope I get refunded because I returned this item she didn't explain or apologize for this mistake. She didn't have that customer service I was looking for like last week when a different lady helped me. So I knocked down 2 stars! Oh and btw that watch was suppose to be a Christmas gift it was a beautiful watch and could have been a great Christmas gift! -------------- Well went upstairs to buy cologne instead for my dad and the lady that helped me was really helpful. She kept checking me and other customers if we were doing fine and if we had any questions! She knows good customer service unlike downstairs they're just standing there looking at you. Got a cologne bottle for my dad and no hassle or problems so kudos to the lady that helped me yesterday around noon! She had purple and black hair, wonderful customer service! Oh and will never order online anymore especially around the Holidays if this mishaps will happen again! read more

I had a very nice lady attend me to help with the challenging task of finding a pair of sneakers for my one year old. She was patient and kind to my little girl and I am extremely satisfied with her customer service. read more

What happened!? This location no longer has much of a good selection for juniors.... no more surfer brands either. And whatever they have left over kinda reminds me of smething I see all over ross that people get for half the price (not me though) the makeup counter associates are friendly though (estee lauder) and the upstairs for their "back stage" is not if quality. I wish they'd revamp this location a bit as this location has so much potential!!! I wish theyd revamp grossmont center all together though... definitely appreciate people who do work and try to appease their customers esp in this east county heat! read more

Everytime I go to Macys at grossmont center to the fine jewelry department I get excellent service. There is a lady named Michelle who has let me know about the sales and she orders things that aren't in store.She is the best employee ever. read more

This is my favorite Macy's not only because it has easy parking and is close to home but also because it is not as busy as some of the larger malls and therefore seems to have more available inventory in-store. I mostly shop petites, Lucky Brand, Ideology, I.N.C., Michael Kors, Maison Jules and occasionally Style & Co. and Charter Club. I love the convenience of buying online and picking up in store as well and returns or exchanges are never a problem. The sales associates always make sure that I am maximizing my coupon savings and also don't rush me while in the dressing rooms. I have rheumatoid arthritis and by looking at me, one would never know about how long it can take me to try clothes on due to the difficulty of navigating button holes, etc. so I appreciate the space. Additionally, what makes this Macy's extra awesome is the Backstage department located on the second floor (take the elevator up if you don't want to walk up the escalator that has been broken for more than a year now and is probably my only complaint about this place...oh, and that the ladies room is way back in the corner on the second floor which isn't appreciated. But overall, these are minor things and this store is always my first choice. The employees are so helpful and I was recently at another store in the general vicinity and was clearly looking for something in the men's department and nobody ever approached to ask if I needed some guidance. I then came over to Grossmont and upon walking into the men's department, I was greeted warmly and asked within moments if I needed additional assistance. I think that employees here have a pretty robust work load and do not always get the recognition and reinforcement they may need at times from corporate or upper management so I hope that this store can stay open in the long run. Finally, the beauty department is a bit smaller than Fashion Valley and Plaza Bonita however, the workers aren't spraying stuff at you as you walk by and are always gracious in giving samples so that you can find your perfect foundation shade match before spending $30-$40 on the full size product. I have overheard women come in to a particular counter and ask for a specific employee because of the rapport they have established with them and that says a lot these days. If you're ever out this direction or already love in the area but haven't stopped into Macy's for a while, check this store out. read more

I went Macy's at Grossmont to buy apiece of jewelry and they hace wait for almost 30 minutes because there was only one person and the sales person was helping a customer that was calling his credit card fue approval, when I asked if she could help me in the meantime she said she can only help INE customer at a time.. she called the store manager she came and gave me horrible customer service .. she was just staring at me asking me questions and not showing me the piece of jewelry ... real bad attitude !!! I will not come to this store anymore!! I bought my jewelry at another store.... read more

I went to Macys today and I had a great time! I spoke to Melissa (or is it Melinda? Sorry.) at the Benefit counter and she was super helpful and knowledgeable about the Benefit products. You can tell she stands by what she sells, and that makes you want to buy everything she shows you. Yvonne helped me with Bare Minerals makeup and she was so helpful, she definitely knows about makeup. There was another woman that helped me with a return and I feel sad that I forgot her name but I remember that she was tall. I look forward to returning. My only con was that a lot of the minis weren't restocked. It wasn't enough for me to downgrade this review. Personally, I just live for minis. read more

I wanted to leave a review for Kate in the women's fragrance department. The first time I went in there I was shopping for a gift for my boyfriend. I was trying to find something new and didn't know how to clearly explain what I was looking for. Kate was patient, attentive and able to help me find the perfect fragrance. Not only that, but I got a great deal with a gift set! I went in for a second time, looking specifically for Kate to help me find a perfume that a friend had told me about. Luckily, she was there! She was able to assist again and was outstanding. A friend of mine sent me a text of the name of a perfume that she had but didn't spell correctly (a somewhat difficult French designer name). When Kate looked at the text (it was completely off) she sounded it out and immediately connected it to the perfume that I was referring to. You can sense how knowledgeable she is - truly an expert! What's even better is, although Macy's doesn't carry that particular fragrance, the designer makes one for Burberry that smells EXACTLY the same! She immediately walked me over to try it and it literally smells identical. I was able to get the scent I wanted at an even cheaper price. Her customer service skills are so great that even though I didn't get the specific product I was looking for, there was no disappointment whatsoever. I walked out of the store so satisfied. I will continue to go to this Macy's anytime I'm going to buy perfume, or any men's fragrance. I hope you get to read this Kate, and thanks so much again for all your help! Will be seeing you soon. :) read more

This store is badly run down its embarassing to call it a Macys. The Walmart close by is in better shape. Secondly the escalator hasn't worked in years. Lastly the tiny mens room is hidden in the corner of the women's department. Very strange layout. read more

I don't like big stores or malls particularly -- but I love Macy's!! The merchandise is well displayed and so appealing. I especially want to commend the employees! RAJA made purse shopping so fun and she knew so much about her inventory. I couldn't be happier with my Kipling and Vera Bradley purchases. Also, MICHELLE helped me make a gold chain and charm purchase and is such an informed, nice person. Thanks for making Macy's a pleasure to visit (and find lovely things). read more

Maybe because I live in East County I do not notice the possibly weird things about this place. I have never really had any bad experiences. I come for the sales mostly. The quality can be hit and miss for sure. I bought a jacket here, and within a week it ripped by the armpit. I took it back with no issues though. I like their lingerie section. I can't afford most of it, but it is nice to take a look around. They have changed it up since I was last there. All of the junior stuff appears to be downstairs now and some other ladies stuff upstairs. It's a bit confusing and will need a moment to adjust. Overall all thought it's fine with me read more

They don't have a good selection for shoes and the cashier never gave me my change back. I called and they were good and told me that I was right there cash register was over, but still not the money I paid so I still lost some money but thats OK am not going to fight for a couple of bucks, but I will never go there again. read more

I give five stars for the MAC counter. This store isn't up to par with the rest of the Macy's in the San Diego area. In fact, sometimes you swear you just stepped in to a time machine and got transported back about 15 years or so. It's actually pretty funny, but frustrating for shopping. However, the MAC counter is really wonderful. There is one girl there, wish I could remember her name now, who is always sweet, helpful, patient and knowledgeable. Whenever I'm in the Grossmont Shopping Center I stop in there just to have some great customer service and personal attention. You don't really get that at the other MAC counters/locations. They are too chaotic and understaffed. But this one is always a pleasure to visit and I get such excellent customer service. I wish every MAC store provided this experience. read more

I was at this location yesterday. I was in the shoe department and the service was horrible. Macys need to hire more staff. The wait was long and the two people that were in that department was running around like a chicken with their heads cut off. I saw another staff walk up to the counter what seems like another pair of hands. But instead she just ask where the other person was, then walked away. You would think that, common sense if you see someone busy you'll lend a hand. Not at this store! read more

Came to Macy's looking for bedding with my Sis. She did not find what she was looking for nor did I. But the Rep working tried his hardest to attempt help find what we were looking for. He called the Manager over to assist but he was a bit condescending when I advised him about what my bed was. I liked the Rep but not the manager! read more

...Just rereading this and realized I never posted the update. I went back to discuss with Deb. She ultimately gave me the money back. I explained that I would be willing to keep the suit if they could just find me the correct pants that go with it. I was obviously not trying to pull a scam on them. She begrudgingly gave me my refund for their mistake. I took it and high-tailed out of that scary place. Have NOT been back since. read more

Terrible. I went there because they advertised that all XYZ products would be half off. Upon closer review, they simply doubled the price of what is available everywhere else. Then they mark it down. But it's still more than everywhere else. read more

I'm embarassed to admit this, but honesty is the best policy, right? I went to buy a gift for someone and eventually made the visit all about me. Hahaha! I ventured to the second floor to browse the home goods. While there I found a sheet set with high thread count on clearance. The price was AMazing. The home goods section was great. Went down to jewelry and noticed one Luxe brand missing. I was told that the item was only carried in Fashion Valley. That was unfortunate, but the experience of saving $$$ was quite nice. Service was fine. read more

Macy's - Bedding - Department Stores Near Me - La Mesa, California

Umm... where to even begin.... I've always loved Macy's but in the last couple of years the Macy's in San Diego have gone down in service. The stores are over filled with merchandise and lack enough staff to properly assist customers in a timely matter. As for my review of this particular store please see the pictures below. I normally go to the fashion valley Macys however I had no luck there earlier in the day and decided to go to the Macy's near my home (Grossmont). I was absolutely appalled with the condition of the fitting rooms. I was afraid to take my shoes off for fear of contracting hepatitis. The carpets are soiled with dirt and need replacing. The rooms clearly aren't cleaned or monitored regularly. If you look closely in the photo w/ the bandaid there's blood on the bandaid. I understand a store being short staffed but this just plain disgusting and unsanitary; Walmart is cleaner. Had I not been in a time crunch for a last minute dress for an event this morning, I would have left ASAP and found a more sanitary place to shop. read more

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Terrible customer service in perfume deparment, the old woman made me feel like I wanted to steal her asked could I smell the Chanel perfume and suddenly she takes them off and hides them read more

I know Macy's stores are struggling and closing some stores. I believe one reason is because their wait time to pay for your items is always long. They don't have enough employees at the registers to assist customers. Today, I was at the Macy's store at Grossmont center and waited in line for about 10-15 minutes with one customer at the register. Moving to another Dept was the same as there was only one person at the register taking over 10 minutes helping one customer. I don't understand why other employees that witness a line or witness the fact that the cashier needs assistance don't come and help. I had over 10 items in my hand but opted to put them back and leave the store. This is why I don't shop in store. If I really need something from Macy's, I'll get it online or shop at another retailer. Update 05/18/19: Macy's Backstage....never again will I step foot in this store. This was my first time in "Backstage" area of this Macy's and let me just say that they're service was even worse than last time I was here. I actually found some really cute shoes but they were not my size so I went to the register and Bree helped me. I asked her if they had any more in my size because I tried scanning the barcode with my Macy's app and it didn't work. She proceeded to tell me that Macy's Backstage isn't really a part of Macy's therefor the item wouldn't come up. I was fine with that so then I asked her if I would be able to use my Macy's card and she said yes I could....I'm confused. She added that if I wanted, I could call the Chula Vista store to check myself (she gave me a very snooty attitude about it too). She then asked if I wanted it or not. Why was she so in a hurry? I asked for her name but she had her name tag on and it was Bree...Team Lead. How in the world she got to be a team lead is beyond me with her I'm too good for you attitude. Treating me and looking at me like I'm some poor person off the street. Talking to me like she was better than me. She needs to go brush up on her customer service skills. This store deserves a negative 10 stars. read more

Usually go to fashion valley MAC store but you know how that goes so I decided to go to Macys Grossmont after reading good reviews. So I walk up to the counter where theres already two customers ahead of me and one lady waiting to get her makeup done , MAC worker turns to me and says "I'll be with you in a minute". Yes people! Its true! A MAC worker gave me service!!! There was only one worker and she managed to help 4 customers. No bad attitude or anything like that. Im so relieved bc I'm no expert so I do go to MAC for help and now I know there are artist that don't mind helping. I didn't get her name unfortunately but I will never go anywhere else again. Make sure to sign up for the "plenti" rewards card, you can earn points towards MAC! read more

About Average for your typical Macy's. It's got the whole east county twist to the Macy's. You got the girls hanging out by the MAC Counter with so much make up on that they look like their faces are going to crack. They have an iPod Vending Machine - which just brings out the ghetto look. HOWEVER, they do have GREAT sales! I love shopping at this Macy's to get the good deals. They have the best stock of clearance being that no one really shops there. If you are looking for a deal at Macy's this is the one to go to!! read more

I love this Macy's! I was at the home department just browsing their products and came across this wonderful lady who works there . Her name is Rasha and she was extremely helpful to me. She helped me choose what I wanted and guided me with what would look best . read more

I had to write a review on the AMAZING Customer service I received from LIZ at the MAC Counter... it's been a few weeks since I last went, but I have to say she was the most helpful and sweetest. Thank you LIZ read more