I came in for the pop up for the Rose Parade 5k collab. Everyone was really sweet and the service was pick and easy. Runners got a discount and they had a lot of items to choose from! We ended up getting a few items and it wasn't as expensive as I thought it would be. read more

lululemon athletica - Rose Parade 5k Pop up! - Sports Wear Near Me - Pasadena, California

The Pasadena Lululemon location is small, but has all of the basics one would need. I parked at the De Lacey Garage and walked over on a weekday morning. The store was not packed and upon entering, I was greeted and assisted right away. The leggings are located at the back of the store. Tulip assisted me and was very friendly explaining the different types of leggings and what they'd be most comfortable for. I purchased the Wunder Train HR Tight since they are meant for running and high intensity sports. The Wunder Train was tighter than the Align legging, which is meant for yoga or Pilates. The sale section was pretty good as well. I found a nice Fast and Free HR Tight for $79, final sale. Lululemon has a good repair system. If the seams are coming loose within a year, they'll gladly replace your leggings with a new pair. Also, tailoring is free if you drop off and pick up at the same location. read more

Wish staff was friendlier and helpful. They are usually out of the most popular sizes and color. Shop is usually buzzing on weekends so I try to avoid it. I love their Align line as it lasts forever. read more

I've shopping at Lululemon in Pasadena the best customer service!!! The staff is amazing energetic and very helpful! Yesterday I was assisted by a new lead her name is Sienna bad idea... poor customer service I couldn't return a couple of leggings just because they're past the 30 day window... One of the reps told me we usually do it but she's our new lead..,.. with embarrassment I join their membership for that same reason... she clearly expressed her authority over the other reps no cool at all!!!! She acted so petty and unprofessional.. pretty soon they will loose their customers with that attitude.. read more

lululemon athletica - These were the leggings. Brand new - Sports Wear Near Me - Pasadena, California

I happened to be in the Pasadena area looking for my new travel shoes. I saw this Lululemon not too far from Allbirds, so I came in here to browse. I had the 25% off email for military/first responders that was going to expire that same day, so I looked around to see if there was anything I HAD to have. This store isn't a large one, but it did have the basics, a decent sale section and some accessories including keychains, yoga mats and hair clips/bands. I tried on a sports bra that I couldn't leave without. It's not meant for hardcore running or jumping, but would be perfect for walking , rowing, or yoga. The first one I tried on fit, but I felt like I could fit the next size down. I ended up just buying the smaller one because I was too lazy to take everything off again, lol. When I got home and tried it on, it fit like a glove and my girls look and feel great in it! It gives just enough support and the color matches my new duffle bag! My friend also picked up 2 items, so I was able to apply the discount to our purchase. The staff was helpful and friendly without being pushy. If I'm ever back in this area, I'd definitely return to check out what they have. =) read more

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I went in to purchase Black Cross Training shoes and ended up with 2 pairs of their Techy fabric pants plus the shoes. They gave me 15% off plus 48 hour delivery cuz the shoes weren't available in store! The service and atmosphere are excellent .. highly recommended *****+ read more

Terrible customer service. We came in looking for a women outdoor vest with down filling for warmth. I knew they had a model with a small detachable cap. Me... the sale associate was not helpful, did not know where to find the products and when I asked kindly to see if she could get a men's vest too, she would not oblige. She pushed to get the item ordered in the store as she said the shipping would be free of charge but then admitted that an online order would be free of charge too. She was so pushing for the sale . She left us abruptly to chat with another SA. behind our back with an ironic smirk. I complained to the manager Koby who was gracious and understanding. I left the store empty handed never to come back!!!!! read more

Great service at this location as usual. We were helped by Linh and Scott. I can't give enough kudos to the service or receiver this location. I just wish it was bigger by the staff at 10 out of 10. Greeted by Matt on entry and advised if deals. read more

The customer service here is literally 100x better than in Glendale. I don't know if it's due to better training or better socioeconomic demographics or better educational background of people here... I returned what I bought at Glendale to this store and repurchased at this location. (I asked for an extra bag here and they gave me one without any problem. They said that yea it's one bag per purchase but if customer have multiple items they'll gladly provide extra bags. I told them that I had to get back in line, return all my items, and repurchase it individually to get the bags and they basically said that the Glebdale store was insane to do that and petty for no reason) read more

This review is relevant for GEC phone line, in-store management, and Lululemon Resolutions. To keep it short and sweet, I'll simplify. When initially shopping here back in August, I was really impressed with staff's professionalism; I enrolled in their app which is an excellent way to track your purchases. Recently I had an experience along the lines of loss/stolen/damaged goods, not having anything to do with services rendered at this location. Despite this fact, Lululemon manager Scott Coffman along with GEC and customer resolutions, went above and beyond to resolve my issue. Special thanks to Sara from Resolutions. I'm definitely shopping here again. FYI: Their men's line is fantastic. read more

Sydney (pink hair) had rung me up and she was the most friendliest employee I've ever had. Her and I got personal when she told me her father was in the fire service and that's the career path I want to go into. At the end of the transaction she told me that she would love to see me get hired and when I do to stop by and give her a visit. 10/10 experience. Shout out to her. read more

Five stars because of the hemming service they provide with every purchase! I'm wary of purchasing pricier pants because they are often too long for me. I don't know about the other lululemon locations, but this one provides hemming in 2-3 days. Another things to note - their pieces last for a long time. Items I've purchased from them have lasted at least one year, if not longer. My first pair I purchased from them was a pair of sleek black tights that lasted me two years. For those who are working with a tight budget, I recommend going online to Lululemon's "We Made Too Much" and taking the goodies to a local store for hemming if needed. read more

Every thing! The crew is on top of it when it comes to customer service. J and Sarah1 and Sarah 2 are the three people who always make my visits an A++ experience. Thank you to all three of you! PG read more

If you are a Spectrum user with an Apple product, DO NOT consider the purchase of The Mirror. There are constant connection issues. Tech support continues to be rather ineffective. I regret the purchase, and do not wish you the frustration that comes with it. read more

Visited lululemon after hearing all this hype for their align tanks on TikTok. This Pasadena store is slightly smaller compared to other lululemon stores I've been to, but their selection was still great. When we entered, we immediately made a beeline for the align tanks. I picked up the colors water drop and wisteria purple, and headed for the dressing rooms. The staff was super sweet and quick to answer any and all of our questions regarding the tanks. They checked up on us a few times and asked if we needed extra sizes or if we wanted to try different colors. Come to think of it, I wonder if they get commission, because that would make a lot of sense. Anyway, when we were waiting to enter the dressing room, I saw a cute polaroid wall that I haven't seen at other lululemon locations. A furry friends wall filled with polaroids of dogs that have visited! How adorable. read more

lululemon athletica - align tanks in water drop and wisteria purple - Sports Wear Near Me - Pasadena, California

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Lululemon lost me as a loyal customer. So it looks like they have a strict policy and bad attitude to me, a returning customer to this store. The front desk lady even said my email receipt with the return barcode is not a receipt, when that's the receipt they always ask for and scan the code to return. And she gave the clothes to me without saying a word- it's like she's trying to say "get out from here with your return item" When Lululemon is treated returning customer like this, why not switch to Alo when they actually have a better design! It's just right nearby at the corner. To the manager- It shouldn't be a big deal to switch a scuba into a different size / color. You can keep repeating your store policy until we don't want to come back to your store. read more

I went in to do a return and was being racially profiled while 2 customers next to me who was also doing a return was not being asked a million questions by the cashier. The manager, some lady was constantly asking me the same questions over and over Two customers came in at the same time as me to do returns and they were greeted while I was not and got their returns handled smoothly without being difficult 0/10 do not recommend read more

My wife and I lost our home and all belongings in the Eaton fire that ravaged Altadena last week. Lululemon gave us some clothes to get back on our feet. They were very compassionate. read more

I am a new Lululemon customer. The in-store customer was great. However, the product I purchased was not well-made. I noticed a tear as soon as I put them on at home. I immediately took photos of the issue and contacted customer service. Weeks later they responded, saying I needed to send a photo of the entire product. By then, I'd thrown the item away since it was damaged and significant time had passed. Instead of giving me any sort of refund, they issued me a $20 gift certificate (even though I spent $75 on the item. I am not happy with the gift certificate offer because, since almost nothing is worth less than $20, Lululemon is just trying to get me to spend more money at their store without addressing the poor quality of certain items. read more

Went with my wife for her to purchase some new items. #1 very hard to identify exactly who works here, definitely do not reach out to you for help. #2 after accumulating several items, finally had to ask if she could use a dressing room, the guy said sure and walked away. While she was trying on her items, I watched the interaction with the staff and other customers. It was just as bad as we were receiving. When she came out, one item she came for did not fit her well. I could tell she was feeling the negative vibes. She told me she didnt really need the other stuff, told her what I noticed. She laid $300+ in items down and said lets go. Walked across to Athletica and made our purchases. Great customer service, they enjoyed seeing us. The employees at this location act as though the store is closing and their job is going away. With this service I'm sure its just the apparel name that keeps people buying. read more

Honestly one of the best lululemon I have been to. They have a lot of options and the staff is so helpful. Usually clothing shopping can be difficult but they made me feel super comfortable. Lululemon naturally is more on the pricier side but the quality is great. I don't have to worry about the clothing getting smaller after washing and drying. read more

Daniel is the best!! I walked into lululemon today just for a peek, as I've never had any clothes from this brand before and felt like I was missing out. I totally was! As I was selecting some sports tops, a store stylist immediately intuited which size & color I was looking for and started a room for me. While I was trying on items, he even kept my boyfriend entertained with a conversation about Jordan 1s! what more can a girl ask for, especially when she's worried that trying on one more item will get her bf rolling his eyes all the way home! Lmao I really loved all the items he suggested for me, his ability to pull items in the right size & flattering color was uncanny. I wish I had come in earlier in my credit card statement to purchase all of his recommendations! Hope this review gets him a raise bc he truly rocks :) read more

Came here to make a purchase but unfortunately they didn't have the pants I wanted but they were able to order them online and ship it to my house for free. Anna was super helpful and answered all of my questions. Also all health care workers get a 25% off discount, just show them a picture of your badge or in your scrubs! read more

Excellent experience ! First time trying aligns and the girl Megan I don't recall her name but super pleasant she helped me up with sizes and even went to the stock room to pull another size. They didn't have another item in stock and she placed an order online to ship to my home. At the register she even ask what color bag I wanted lol. Extremely professional and she was also training another girl. The store has a lot more variety and more sizes. read more

lululemon athletica - Aligns ! - Sports Wear Near Me - Pasadena, California

The people who work here are friendly and knowledgeable. Shout out to Alec for helping me find the best running tights and top. This place has quality people and quality items. I left wearing a brighter smile than when I came in, because I was happy with my purchases and time spent--and will definitely be back when I need some good feeling and breathable workout gear! Thanks, Pasadena Lululemon. #win Not to mention that you can park for free (90min) across the street by Buca De Pepo. read more

This store is located on busy Colorado Blvd, in the heart of Old Town Pasadena. The staff is friendly. The merchandise is varied, and they seem to have a nice variety of sizes. As usual, the space is clean and orderly, as you would expect from any Lululemon store. parking - free lot and limited street parking read more

As I was getting my pants cuffed for tailoring the work associate who was safety pinning my pants left me on the stool & gave away my changing room with my personal items still in the room. read more

lululemon athletica - Sports Wear Near Me - Pasadena, California

I've lived and worked out in walking distance from this store for almost 4 years now, so I pass by a lot and buy a decent amount them--more than I should. This isn't a review about the quality of the clothes, or the value for the price--I have plenty of opinions on that, but that's another subject. This location is straight up trash customer service-wise. They are attentive AF when it looks like you're about to buy something, and quick to try to get you to the cash register. But beyond that, it's just an uncomfortable experience. I avoid coming in because of the pressure I know I'll get from each employee the second I step in. I recently bought a pair of $80 shorts in size L, like the 10+ other shorts I've bought in size L that fit perfectly. I even tried them on and they seemed to fit. I took the tag off and put them on to wear the next day but they started slipping off... felt too big. So I brought the detached tag and receipt the next day to attempt to return or exchange them. I took the blame for removing the tag and said I'd be cool with store credit or an exchange for the identical pair a size down. NOPE... hard no... she had already packed them back in to my bag and was holding them out to me. "You can try using the drawstrings... we can't resell these with the tag removed". I'm not the type to argue with retail employees so I just said cool and left. I think they genuinely deserve a negative review at this point. Maybe they can invest in one of this tag guns to reattach tags so that they can honor a basic return for a loyal, regular customer who is only asking for a simple exchange hardly 24 hours after his original purchase?? The pants still have hard creases from their original folded position. This is just the latest of probably 4-5 aggressively rude interactions I've experienced trying to make a simple exchange. read more

The smell in this store is rank. I don't know if it has to do with the chemicals re the materials in the clothing, but something needs to be done. It's like a tannery with cows farting (and I know because I've been to a tannery). Sage, a store that sells essential oils and diffusers is two doors down, westward bound. You guys need to invest in something that changes the smell of this location. I can't last a minute in this location and I would like to buy new clothing from your brand but not puke while I'm perusing the merch. read more

Great 5-star experience here. I was greeted by Katie, who both walked me through the return and guided me to some clothing recommendations. She provided some additional info on sourcing, sizing, and overall garment care which I appreciated since it was my first time stepping into a Lulu store. Unfortunately I found myself between sizing for shirts but I was able to pickup a super comfy and fitted pair of men's joggers instead. Yes the $108 price tag might scare off the masses, but the fit is kinda amazing and I can see myself rocking these pants most weekends. Thanks again Katie (and Marcus) for making things easy. read more

I went into the store today with my husband to shop for Valentine's Day gifts. I am a huge lulu fan and has always been happy with the positive vibes and the services at the store. In general, the workers at the platform are very nice and had been a good help. However, it took me by surprise that the cashier was not very friendly. Just when we were about to check out, my husband showed his healthcare Id for first responder discount, the lady at the cashier refused to take it and told us the items we bought are obviously for women but not for him and also told me that I'll have to be the healthcare worker to apply for the discount. My husband and I have been to other lululemon stores and never had encountered a problem like this. I am very disappointed with the way the cashier handle the situation and I'll not be returning to this location. read more

Love the fit, love the look. Pasadena location offered a 25% discount as part of the vendors in the Pasadena 1/2 marathon and 5 K run 1/21/18. The weather was cold and I was able to get a pair of running pants and long sleeve shirt for the event. Thanks Prior to this event, I was a fan read more

lululemon athletica - Run House vendor particpation.. nice incentive. Won't be cold and fashioned for the after run events Pasadena 1/2 marathon and 5K run. - Sports Wear Near Me - Pasadena, California

Excellent customer service provided here today from Reed and Wesley. Highly recommend these managers and very professional at handling my issue as a customer. These are the kind of people you hire to work for your company. Store is running smoothly and plenty of items to choose from. Will return. read more

If you're looking into the Mirror, I recommend speaking with Dominica. She's the Mirror rep that works specifically in this store and she is incredible. I first spoke with her on the phone and she patiently answered all of my questions. She even followed up with me via email to schedule a time so she could personally show me how the Mirror works. When I went in, I found out that they do a lot of in-store promos which was a nice surprise. The Mirror team is definitely lucky to have her and I'm glad she was my rep! read more

I don't shop at Lulemon too often but I've been to this store a few times. The parking is easy - 90 minute lot across the street and the staff was friendly. Clothes are a little pricey but the quality is really good. read more

I've always loved seeing lululemon's styles online but I've never been to a brick and mortar lululemon store and I was afraid to be pressured by sales people on commission who didn't really care about what looked good on me but about how big of a sale I had. When I walked into this store in Pasadena with my boyfriend, I was greeted by incredibly friendly faces and amazing customer service. I was not pressured to do anything and was very touched by the attention that the sales people gave me. I would love to make a shoutout to Megan Chase, our sales associate, she was ridiculously helpful. She asked me the most specific questions to help me find the pieces that were perfect for me and even introduced me to new pieces I'd never even seen. She helped my boyfriend find the most comfortable, well fitting men's compression leggings. She was attentive, knowledgeable, and made my experience at this store memorable. I would definitely come back again. read more

I shop at many different lululemon stores and this is by far the most inconsistent one. They always make a fuss if you are returning something and they have no clue about their products and what they are good for. Once an associate told me to order online instead while I was in store since she couldn't figure out how to find the (full price) item I was looking for. Luckily there are more lulu stores both in Americana and Santa Anita where you can get a lot better experience. If you are looking for the friendly lululemon experience go to those instead. read more

Damn lululemon, you actually got me. I never gave in to the hype of overpriced yoga pants. I mean 98 bucks for one pair of pants? But here's the kicker, wait to actually try a pair on. Oh Buddha, I've never felt a better sensation pants-wise. Ended up buying the Align II pant. I guess you can say I've converted. Free hemming? Hell yeah. My inseam is 26-28. That's ankle cut for normal people pants or short. And it isn't that BS hemming. It looks OG from the factory type. Parking around the area is always a poop show. But it's Pasadena, it's to be expected. Park at Delacey structure and walk here for those who don't know. Service was super awesome. I think her name was Caitlyn ? Or something with a C or K. Very patient and helpful. Narrowed down exactly what I wanted and gave insightful tips. I tried the wunderunders or whatever everyone raves about and felt like a sausage in casing. So she recommended a different pant with Nulu fabric. I dug it. I can't believe I'm saying this, but I'm a converted fan. read more

I'm a HUGE fan of Lululemon clothing and this location is the closest to me! I used to be quite skeptical about their clothing and accessories, but ever since I tried on my first sports bra there, I have yet to find something else at that caliber at that price! These things come in so many cute designs and for different kind of support (light, medium, or strong). I absolutely love their pants. Current favorite is their Align pants. The material is their super soft Nulu, which makes you forget you're wearing anything. But pretty much every pair of pants I've worn here feels like it's part of your body! They are SO comfortable and so easy to move in! The quality of all their items are great! I can see why people spend a little more here...they get what they pay for! The sale section here is tiny...nothing like their Glendale location. Good luck finding a sale item in your size here. The service is wonderful, consistent throughout all Lulu stores! I love that they always yell out your name when asking how you're doing in the dressing room. Everyone here is fast, friendly and very helpful. Great store, great items...worth the look! read more

WOW - I just realized that I started this review in May and somewhat forgot to finish up and post. However - I need to come here and take some yoga at Lulus :) Hello? Free yoga! They provide you with a mat, and not just a mat - but THE mat from Lululemon. I believe that it's one of the better mats out there, non slip grip, beautiful colors, etc. Just come by and try out a free class in the morning. Of course, you can stay for some shopping. :) They have a pretty decent sized store with sizes and variation. read more