I have been shopping at DXL Big + Tall for my clothes for many years I have to name brand stores…read morethey don't have my size like pants,shirts, and other items. They have wide choice of clothes

Why we need actual brick & mortar stores, it is for the amazing Fit Map 3 D measuring Scan and…read morefor the help of a knowledgeable person! My husband hated shopping until now, the Fit Map measuring was done without intrusive or awkward contact. He was able to undress privately & then follow some simple directions from a pad and get exact measurements for his new size. He found out that he has lost 7 inches and has a new size. My husband and I had a lot to address about items that we had extreme dissatisfaction from online ordering! (Dxl online needs an overhaul for customer service, either it was a technical glitz or an answer could NOT be addressed). It goes to show, you really need to talk to a person and get details about issues & what is the "new premium." Thank you Danny for introducing us to those " Tech pants with a straight leg." The Tech pants looked almost tailored for my husband. The fit was perfect with a stretch but it just needed to be hemmed. Please bring the in-house tailors back, we need need them! Nevertheless we had Danny Angel to help guide us through our needs for getting my husband a new wardrobe. We also want to thank Megan for being welcoming and warm. I loved how DXL in Pasadena went beyond customer service & guided us through a styling journey I am grateful to see my husband smile after trying on those great looking Tech pants with new shirts for a complete West Coast Casual vibe and concept. We usually have to struggle because the collars of dress shirts would be too large. We appreciate that we got to enjoy shopping without stress and anxiety. Thank you for the excellent service from the Store Manager Danny Angel, he was very kind and knowledgeable about the clothing that we required. Yes, I prefer synthetic blends because we do NOT want to iron or dry clean and require wash and wear most of the time for work. Kudos to this store for letting us feel more secure about our purchases from DXL.

Clean store, Nice and friendly staff. Great valued price! Will definitely come back! Thank you!read more

Alyssa helped me with the sales and finding a fitting room - they do this cool white board thing…read more. their t shirts are the best too, always stay fresh and fittef well, even after the wash!

Destiny was so sweet and very helpful, love her for helping us at the beauty section!!read more

I decided to try their curb pick-up and it was great! It only took a few minutes to have my item…read moreand I gotta say, it's the best curb pick-up among the large chain Department Stores. I usually get my Paul Mitchell products at the Montebello JCPenney, but was turned off that I had to pick it up inside and had my flimsy bag break on the way to my car. I'll stick with the Arcadia JCPenney now, since it's closer to home and has better service all around!

I love fashion Q, but same products are scattered in different places. I was looking for WAX JEAN…read moreshorts. Some were hanging, some were on tables. Not a wide selection. I was looking for the cuffed shorts. Black only came in distressed (ripped). Mostly size S and M. No L. They also used to have XL, but couldn't find any. I probably came late to the game though cuz it's already hot and sunny weather. Fashion Q is the only store that carries WAX JEAN brand. I looked on Amazon and was going for $28, but Fashion Q is $13.99

Before coming to this store, I bought a shirt from H&M. I shop at Fashion Q from time to time. When…read moreI first entered their store, their alarm beeped but nothing happened. After browsing, I purchased two shirts from their store. I placed the H&M shirt on their counter while getting ready to pay for the two shirts. The Asian lady didn't ask me about it. Right after purchase and walking out, their alarm beeped again. She came running after me, screaming, assuming I stole something. She asked to check my bag and I showed her my bag with the receipt. Her response was "Oh, this is from H&M. The alarm beeped." And walked away. While I understand alarms need to be checked, the situation felt uncomfortable because of how it was handled, and there was no apology after the misunderstanding. I hope the staff can approach situations like this more calmly in the future.

Amazing!! Veronica is so good, she knew just how to make everything perfect, she offered a fair…read moreprice and very accommodating, and kind! I cannot wait to wear my beautiful dress! I will upload my dress after the big day!!!!!

Incredible customer service! Veronica is patient and helpful. She genuinely cares about helping you…read morefind the right piece!

This is about in-store service and when called the customer service toll free number…read more An employee placed an order for me to be delivered to store (at my request) because they didn't have my size. Over 2 weeks later, order not received and tracking has stopped. I went to to store to request a refund and am told they can't help me and I would need to call their customer service (which was closed because their hours are EST but was still regular business hours on PST). The employee rips a small piece of receipt paper, writes the number, slides across the counter, and walks away. I called and rep was rude and unorganized. Sounded like he was asleep and fumbled with phone continously. He offered to ship another item and I advised I wanted a refund. He said he would process and would take 48 hours. I check my email and there's an email requesting I provide my banking institution information in order to receive a refund. Why?!?! I paid with my credit card so credit back my card! Went to try to call back and again they're closed, so I use the online chat function. A rep named Dylan advised me that the email was from Zara and inputting my bank institution information was the ONLY way to receive a refund. Zara, DO BETTER!!! Your price point is high and folks spend their money with you willingly. For you to make this such an arduous process to receive a refund on an item I NEVER received from you is absurd!!! The only reason I'm giving 2 stars is because the young lady in the dressing room on my last visit was very helpful and pleasant.

There are not enough employees- 10 People in line waiting…read morefor 1 cashier to help - returns exchanges and purchases. 1 person on the floor. And 1 For the fitting room. They are having great deals and choices but it is unbearable to see Hiw they are undermining costumers and employees

One, and two, and three, and four, and get them sit ups right and…read moreTuck your tummy tight and Do your crunches like this... 5/5 Service Lululemon offers free, complimentary hemming on tops and pants at this locations. Staff is on hand with any questions. 5/5 Quality My wife loves her Align leggings and slides. If we had the same size foot I'd be wearing those slides haha. 4/5 Parking It's in a mall, be patient and look for a spot. There are plenty around the whole shopping center. Get your gear and do your workouts. John 6:63, God bless

I have bought a pair of pant from a different lululemon store so I just went to get my pair of…read morepants hemmed at this location since it's the closest to me. Somehow I got an email telling me it's ready for pick up but when I got there they said they didn't have it. Like they LOST my pair of pants. the only thing they did for me was give me my refund back no sincere apologies or any explanation of what happen to my pants. so I would really consider not getting it hemmed at this location. not sure what happen with my pants like did the employees stole it or give it to the wrong customer. I was so upset as the item I got was sold out and I can't even get it anymore even if they gave me the refund for it.

I like this Vintage store they have brand new brand name that i like this is Diesel for $49,00read more

I got a NORDSTROM GIFT CARD for Christmas last year so I went on the YELP app to search for the…read morenearest Nordstrom Rack near me. This Nordstrom was also located in the same plaza as Boot Barn and Handel's Handmade Ice Cream... I thought to myself maybe they would have good deals since it's a Nordstrom Rack! I did go to Nordstrom a couple weeks ago and I found some sweaters for $40 and dresses for around $70-100 on sale. I thought to myself maybe I should wait to see if there's better deals at Nordstrom Rack... BIG MISTAKE! I should have just bought what I found the other day at NORDSTROM because what I found at the NORDSTROM RACK was priced higher! SERVICE: The lady at the fitting room was really nice although she did seem tired. After all, it was close to 9pm she must have had a long day. I hope she gets a nice rest... I found one dress for $174 and another one for $247! I thought to myself oh dear! That could definitely buy a lot of nice meals rather than a dress. So I decided to try it on to see if it was worth the price or NOT? It was not worth the price. For $174 and $247 it should FIT LIKE A GLOVE and feel like a MAGIC CARPET RIDE! WILL NOT BE BACK At NORDSTROM RACK!!!