Try to avoid this store. Very poor experience and they are just cheating on the customers. I ordered several boxes of hardwood floor in July. At the time, they said better to give more buffer in ordering as it may take time to get things shipped if you need more. They also promised that you can return those un-used ones. But it turned out that they just lied! They refused to accept the returns. I also called LL flooring customer service and again they just refused any return. So don't trust anything this store told you. read more

horrible! watch your back. they wanted 3400.00 to do my hallway. what? i purchased the flooring at another lumber liquidators in seattle that went out of business. they not only charged me for work but they recharge me for the product again. and then they charged me $50.00 for the estimate. i would not use them. my new bids were $700. to $1900. read more

Our experience with LL Flooring was great from start to finish. We replaced the carpet in our home with LVP, which made it look so much bigger and more modern. The salespeople were not pushy at all, but very friendly and helpful, and the installers were prompt and efficient. We're very happy with our new floors! read more

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We had a terrible experience with Lumber Liquidators. Everything went well until installation began. Opaque and absurd pricing: Three days into the project, they tried to add an extra $11K to our projects cost with 0 transparency into the price change. Poor project planning: Our installers have been great but for some unclear reason coming from their boss they haven't been able to work full days and the last we heard they were getting pulled into another project. At this stage, our floor installation is still 1/3 incomplete and we have gotten no timeline on when it will be complete. Complete disregard for customers: Our house is a wreck for coming up in the third week in a row. We have a toddler and we work from home. We expected up to a week and half of construction. At this stage, we still don't know a timeline for completion and are dealing with unfinished and dangerous rooms and the inability to live in our house normally. At this point, it's totally unprofessional. read more

This is a great place to get replacement flooring for your home or condo. Especially if you know what you're doing and already have a contractor picked out a vinyl or laminate flooring can make a difference in these guys have a lot of selection to choose from. As a real estate agent and consumer I have been in this area since the late 80s and this is a good source for your remodel project read more

After 6 month, I am still waiting for their refund for the extra charge on the contract work. I have been to the store multiple times. Called the store and the 800 number multiple times, every time they said they would process the refund but it never happened. The refund was simply for the work they did not perform. They also quoted me 65% more than the the actual installed areas. If you could, do not use their contractors or at least dispute their measurements aggressively. The order number is 702085024. The $440 Custom - Subfloor Prep was never needed and not performed. No plywood ever used. Only less than 165 sqft material used, included scraps but I was charged 220 sqft installation. The store associates said they would process and call me back every time but they never ever did. BTW, the installation team also damaged my wood floor as they didn't put any covering when they dragged the fridge. Fridge was scraped and dried walled are damaged. There are also cracks on the floor that they installed. Never fixed it. I sent the store pictures immediately after the incident happened. No reply. No action. read more

I recently bought my new flooring from LL in Bellevue. The advise / service I received was great, Sam was very helpful and assisted with straightening out the financing, advising on the benefits of one type of flooring vs the other, and set up the appointments for the flooring contractors for me. That was the only downside - the first contractor that came out decided to tell me what I wanted, how to do it, and that I couldn't afford what I wanted and then proceeded to quote me what he thought was right (the age-old problem of being a (single) female having to deal with a male in a male-dominated industry) - but that's not LL's issue. They rectified that by sending out a second contractor (they were great, that I ended up doing the work myself wasn't due to them). I had some left over materials (unopened), and they were great with issuing me a refund. Overall, my experience with Lumber Liquidators was great. I'd definitely go back there for flooring materials/assistance again! read more

Super impressed with Bellevue Lumber Liquidators - I bought the flooring in the store and the sales team were so helpful with all my questions. They have a great selection of flooring to choose from. They were so patient with me and explained the full installation process from top to bottom. I even called with additional questions after leaving the store and they were so helpful answering everything. Great customer service and would definitely recommend their team/store to anyone looking for new flooring and install. Thank you Lumber Liquidators! read more

Staff in showroom was very helpful, and the young man who did my installation was very nice.. Communication between showroom and installer, however, was lacking. I made sure to mention that I would need to have furniture moved; and when they showed up, they said it was not prearranged and there would be an extra fee. Then they began ripping up carpet and announced that the floor was uneven and would need to be treated -- for an extra $4,000!!! OK, they had no way of knowing that the floor was uneven, but $4,000 for 600 square feet seems excessive. The topper was that the day before the were to start, they called to say there was a balance of $4.58 on my account and they would not come until I paid the balance. Are you kidding me? I am now $8,000 into this project and you're threatening me over a $4.58 balance! Here you go. Would you like a kidney too? read more

Very horrible experience here. Please carefully consider & walk away from this company. They hired unprofessional company (Modern Flooring Services) to install floor, which doesn't evaluate the floor condition and just start job. Then they told me the floor is not leveled and can never be able to get it done. And "change order" to a huge money during the installation. read more

Have had a great experience so far with Lumber Liquidators. The team has been helpful and responsive throughout a large order we've been working on for about a month. The team has been knowledgeable and happy to answer a lot of questions. All the deliveries have been on time and they follow-up well. The pricing was great and the best we found for the Brazilian Cherry solid hardwoods we got. Our project is still in flight but the experience (so far) has been very positive. read more

I bought my bamboo flooring somewhere else, so I can't review their floorboards. They certainly had a lot of them, displayed for easy browsing. If I ever decide to install wood floors again, I will check them out. So what was I doing there? Well, the big box store where I previously bought nailgun flooring nails discontinued them, except as a special order item. I'm in the middle of trying to finish the last room of my house before Thanksgiving (ideally well before), and I don't want to wait for the special order. I phoned around, and Lumber Liquidators seems to be the only place that stocks nailgun flooring nails anywhere in the area. That is a win. On the other hand, the only size box they have is a $20 box of 1200. That's a bit more per nail than the box store price ($7 for 500), which is fine, because instant gratification. But I don't need 1200 nails for the work I have left; it would be nice if they stocked smaller boxes too. (On the other hand, they're actually way better than Amazon Prime, where 500 cost $20.) Thanks to Lumber Liquidators, I have my 1200 nails, and I can finish my floors. Another good thing about the store is the people. They were friendly on the phone and friendly in the store. They had the nails waiting for me at the counter when I arrived. While I was there, I noticed that they have some baseboard trim on display. Some of my baseboards are pretty sad looking, so I took a look at their display. They had a fairly small selection that didn't include what I will need if I just want to replace the really beat-up baseboards, but a nice enough selection if I want to do a total baseboard makeover. One apparent negative about the store is that it doesn't appear to be readily accessible for people with disabilities. It's not a problem for me, but I notice it because a friend has pretty limited mobility. Maybe wheelchairs and scooters can enter the showroom through the garage area, but that wasn't clearly marked. Bonus: the company seems to be a fairly generous sponsor of some of the NPR programs I listen to, because I hear a fair number of their sponsorship messages. read more

Ordered solid hardwood from them for the whole house. It has been 6 weeks now. It has been delayed twice and no replies since 2 weeks ago. Today is the day they promised delivery but it's completely silence. Nothing delivered, no reply and no refunds. PLEASE JUST GO SOMEWHERE ELSE. read more

We purchased vinyl flooring earlier this month here and have had a great experience. Ordered in bellevue and picked up in tukwila which is closer to our home. Both stores had great customer service. We also took advantage of the price drop on our product, Coreluxe HD, driftwood hickory. The price dropped .50cents sq ft within the 30 days of purchase and LL quickley applied the refund when we asked. We have started installing the flooring and love it! and it is really easy to install and cut. Thank you LL! read more

We are a long term customer of lumber liquidators. We have purchased quite a few times from them. Overall, they provide good values for customers. However, their customer service probably has more to desire. For example, in a recent project, the floor in one of the box got damaged during the delivery, I didn't notice until it is open. When the project is finished, I tried to send the broken floor back for a refund. They rejected my refund request giving me a bunch of reasons that do not make sense to me. They said because the floors only marginally damaged, my contractors should be able to use them as side pieces, thus they cannot refund me. Because it is open box, they also cannot let me return. so... If their service is better, I can probably give them 4-5 stars. read more

Helpful, friendly, and informative store. The team helped me find the right floor and mapped out every aspect of the project. Their similarly professional and friendly installers measured the space and provided a thorough and organized competitive estimate taking all aspects of the space into account. For reasons beyond their control, I had to go with another supplier and installer and they cheerfully said they understood and refunded my entire deposit on materials and installation for the job immediately. read more

The sales people at the Bellevue store (and the Seattle store) were very helpful. Tanner was very responsive. I was disappointed that they had to deliver the product to the residence before they could schedule the install. I had been told that they could start installing 1-2 days after delivery. Definitely not true. The person they sent out to do the estimate and detail the job did not account for several things. First he didn't account for the difference in height between the old floor and the new floor. We ended up having to add another layer of plywood to the subfloor which cost time and money. Secondly, there were several areas that don't look right because the installer wasn't able to do what the detailer told us would be possible. The good news is that the installer was fantastic and went above and beyond to make it look as good as possible. Gustavo was professional and talented. We are mostly happy with the floor with a couple of exceptions as noted above. read more

Demetri and Tanner - both helpful and knowledgeable. Great customer services! Price are very fair.

The salespersons and the manager all are friendly in the store. The problems arise after signing the contract and paid for everything. Their third party installers did not show/call on the installation dates, and the store would hardly return our calls or emails when there's problem (eventually had to go through the Lumber Liquidators' headquarter to get resolved.) At the end, we lost two days of wages for staying home on the installation dates, didn't get any of the flooring installed, got only partially carpet demo, did all the material pick-up and drop-off ourselves (they don't offer free delivery,) and couldn't get all the money back. read more

We used LL Flooring to update 1500 sqft of carpet and tile to hardwood. They were more expensive than alternatives but their install time frame was pretty great - about 3 weeks from order to starting the project. We used their install team, which had talented installers but horrible project management (bad communication, surprise no-shows on specific days, miscounting vents needed, etc). But more than anything I'm shocked at how horrendous LL headquarters is at customer service. Like absolutely horrible. We decided mid project to avoid doing about 100 sqft. This merits a refund of several thousand dollars (demolition, disposal, install). The project was completed over two months ago now. I have called the store more than 8 times asking for the refund back on my card, and I STILL have not received my refund. Given the mediocre project management and vents not coming in time, I would have expected someone to care about the poor experience of a customer who paid $30k+. Yet here we are, and I'm going to have to call for the 9th time. I expect another "they're working on it." My recommendation in short - their product is solid but never use their installers. read more

My daughter, Caitlin, is visiting from out of town and wanted to get samples of flooring. Jhon Gaines explained about thinkness, underlayment, and types best used with dogs. He was patient even when Caitlin asked him to run and get samples several times. He put Caitlin at ease and didn't mind answering all her questions. Thank you, Jhon. read more

First, the sales associates at the Bellevue store were friendly and helpful. The product we purchased, a solid Brazilian Walnut, was nice quality and beautiful. However, having Elite Harwood, or whatever the name of the company that LL uses for installation was our worst nightmare. We should have known it was going to be a disaster when the installer showed up and realized he was going g to have to install this very hard wood. He commented that it was a difficult product and he didn't want to do it. Long story short, DON'T have LL's contractors install your floors if you have purchased high end hardwood. They are not professional enough to do a good job. You will end up with spaces between boards like the photos attached. Their "fix" was to use putty. They also said the cuts were too difficult to accurately line up next to carpeted areas and installed transition pieces that just cheapened the overall look. They glued the pieces and glue leaked out. Beware...I'm highly disappointed in the finished product. I will not recommend LL just for the fact that their installers are horrible. read more

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These guys are great. I ended up buying from these guys because the price was better here than at Home Depot, but the real reason I'm taking the time to write this review is the service. Everyone I worked with here was great. They did a great job of keeping it simple for me, and believe me, I need things simple! See my separate review for their installer as well, I was happy with their service. The selection here is pretty good. Only fixing them 4 stars because they don't sell much in the way of vinyl, which is what I really needed for my bathroom! Overall, I had a good experience with this store and I will be recommending them to our friends. read more

LL Flooring - They sell butcher block counter tops as well. - Flooring Near Me - Bellevue, Washington

Got a quote full of unidentifiable items. Turned out that had about 30% padding and things I did not need and other items way over priced. Had to haggle with them to remove from quote. Next....they want payment in FULL for both materials AND EVEN services before they would even discuss a date for the work. Ya gotta be kidding. Run away I did. read more

Both Demitri and Sam were incredible in assisting us. They went the extra mile to make sure our job was completed to our satisfaction. These guys are awesome given the issues of supply. They kept us informed during the entire process. We used solid 3/4 acacia throughout the home and we could not be happier. read more

Easy to find of 520 in the Bellevue area. Small showroom, but lots of product. We happened to stop in during their huge April sale. Demirti, the store manager, was extremely friendly, helpful, and knowledgeable. He was not pushy, and gave us different options for what we needed. He was quick to pull up products online, and give us general quotes for the products we were very interested in. We did not purchase today, as we needed to make sure our measurements were right, but I am pretty sure we will be back to make our flooring purchases from this store, and from Demitri. read more

Ordered 80 boxes of hw floor from this store. Two got demaged during shipping. The store manager reached out and agreed for replacement. I hauled the boxes over and the store clerk was rude and clueless and wouldnt exhange. At the end, he called the manager and agreed to exchange. He picked two broken boxs claiming these were the only thing they have. I can see that they have plenty at the back. He was lying in my face! Lack of integrity and avoid doing biz with this store. Lack of integrity and lying in my face. read more

I ordered over the phone and I was ensured (by store manager) that the materials are ready for pickup. I rented a truck and came to pick all materials. When I came to the store, I found out that not everything was ready. Missing items did not arrive on time for the installation (although I have been ensured that they will be delivered to my house in the morning of installation day). Also every time I pick up materials several of boxes are damaged... I will not come back to this store again. I prefer to spend more in Home Depot or Lowe's and get better customer service. read more

DO NOT BUY THEIR BAMBOO FLOORING from these guys! We have Morning Star Bamboo Flooring installed last year by a licensed contractor, and it supposedly has a 30 year warranty. But they warped, buckled, splintered and separated within 6 months. Our 1 year old daughter had a splinter on the sole of her foot from this!!! We have an open concept kitchen/dining/living room where the bamboo flooring spans the entire area. We're careful about water damage to bamboo and wipe them off immediately. We called LL people to take a look at our floor and they blamed the installation. So somehow the quality of the bamboo itself is related to installation??!!! Didn't make sense since this is design to float and it's a tongue and groove style installation (it's hard to go wrong with installation). So I looked online, and there's CLASS ACTION LAWSUIT against LL due to the exact same problem we're having. Had I known this before we got the floor, we would have never bought their product. We've wasted thousands of dollars!!! Please do a thorough research for your floors, if not you'll end up like us where no one takes responsibility for the flooring quality... read more

The thing that killed this for me is that they did not follow through on their word. I was told that after the install they would make adjustments if product not used, change in what the install was, etc. I paid $700 for a fee and was told after I could get half of it back and never received my refund. I think they know my number because now when I call the store they don't even answer. So super nice guys, but swindlers. Unfortunately, I do not have anything in writing. Bottom line, do not trust the sales people, get everything in writing and do not sign the final install paperwork if you want any chance at getting any money back. Oh wait, all lessons I think my mom told me, but still...skeeeetttttchy!!! :-( P.S.they did my neighbors flooring too and made some install mistakes and did not collect necessary information for their heated floors. I would not at all recommend this company. read more

We do not recommend to do any business with that company. The reason is the following. When you buy flooring there they send people to measure your place and create a quote for you. You buy according to their quote. They also tell you that you can return leftovers. They also tell you to store the flooring indoors before installing it for two weeks. What they don't tell you is that you can only return leftovers withing 30 days of purchasing. To sum up, they oversell you the the flooring, leaving you with 2 weeks to install it and bring leftovers back, and do not accept anything back after 30 days. read more

We purchased beautiful dark Bellawood bamboo flooring that is absolutely stunning. We have had so many compliments on it that I think I may have sold these guys a ton of that floor. Bamboo has a bad rep for being soft and not very durable but I have a dog and love to entertain. We had 20+ people for Thanksgiving plus kids running around, have had dancing parties with girls wearing heels, have had doggy play dates, and I have yet to see scratches. I am currently shopping for flooring again for a condo we purchased and have been comparing prices and have found, once again, that you can't beat Lumber Liquidators on price, style, quality, options, and customer service/help/support. Every person I've worked with there has been professional, helpful, funny, and just a pleasure to do business with. I would shop there time again and would and do greatly recommend them. read more

LL Flooring - Flooring Near Me - Bellevue, Washington

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Very impressed with Bellevue Lumber Liquidators. The staff was extremely helpful. My wife and I had a lot of very technical questions and the sales team was very knowledgeable. I would highly recommend this store to my friends. read more

This was such a great experience! From the order in the store to the completion of the project - every aspect was awesome! The store team was knowledgeable and helped simplify this process. Andy, Justin, Giovanni and Dimitri were so helpful and made me feel like their only customer - I had a lot of questions and they were all so patient and solution oriented. They, clearly, communicate well with each other - I could speak to any of them and they knew about my project. Paul and Andre were really focused on working with me to get it scheduled correctly - their communication with me was spot-on! Then - Vladimir and team came in and knocked out a gorgeous job IN ONE DAY! Well ahead of and beyond my expectations! They are real professionals! I appreciated every step of this process and would recommend them to everyone! read more

I bought the hardwood floor from LumberLiquidators and also got installed from their installation team. Sales associates in the store are very responsive, guide you through the process and answer your questions. They have good rates on quality hardwood flooring. read more

We bought our laminate flooring here. Kayla is wonderful. We told her our price range and colors of consideration, she gave us some good recommendations. We went with one of her recommendations. It turns out great. I would give it a five star if they carry the inventory here. It took over 10 days for everything we need show up for pickup. Overall it's a wonderful experience. They have a great sales team. read more

Mike and his team are amazing!!! Definitely recommending it to anyone who desperately need their hardwood floor work done nice and neat. They finished the entire first floor of house within half a day and the site was pretty clean by the time they left. In addition to that, I over-ordered 2 bags of cement since I need to level my floor and forgot to return it until 2 days after the deadline. Yet they kindly accepted them and refunded me right away. Best experience over! read more

Horrible. Delays with our order that were never communicated. Had to call in every day for an update as they couldn't ever be bothered to call. They screwed up the order for our stair parts and did absolutely nothing to resolve the issue. Had to start calling them using my partner's phone as they began screening my phone calls. Absolutely would not under any circumstances recommend this business. read more

Initially nice when you purchase floors and installation. However, day of installation contractor says floor isn't level and it'll be another $5200 to level it. The name is elite flooring. This is some type of scam by these thieves. I noticed (too late) they've done this exact same thing to other customers. I'm going to try to get a refund of work and hire another contractor. This isn't a complicated installation. Find another store & contractor. Update: I went to store 075 in Seattle and dealt with John this morning and got a refund (almost $8000)of my installation payment. Very happy about that. He was nice and apologetic, was told it was a communication breakdown. Found another contractor. Do yourself a favor and get your own flooring installer with an upfront estimate in writing. read more

I'm a hard critic and this place surpasses my standards. The outstanding price on the laminate I picked out is really why they shine as a company. As for the Bellevue store, in particular, I worked with Giovanni who was able to answer all of my questions while juggling a phone call and other tasks. He was able to stoop down to a friendly level as I was joking around with him and talking about our backgrounds and ethnicities. Better yet, he remembered my name and my Fiancé the second time I showed up (even though she wasn't there). Pretty personable experience. The store itself is fairly small but holds a ton of supplies. They had well enough stock for everything I needed, with the exception of 1 item. Giovanni was able to order the item for me and have it shipped free of charge. That's awesome service! I would do business with these guys again! read more