The thing I love about Schoener's is that you can purchase the furniture displayed in their…read morebeautiful showroom. In August 2024, I purchased two leather chairs and special ordered a couch with the assistance of Ms. Neda Shook, a most accomplished sales consultant. Neda not only knew her furniture very well, but she also has excellent interior designer skills as well. She was a difference maker on where I shop for furniture.

I've wandered around in here a few times and need to update my review…read more This is a mid to high-end interior design and home decor store with small pieces that will fit any budget, too. There are whimsical small items priced as small as $40! I've been greeted and so has whoever's been with me whenever I've walked around in here, whether I had any intention to buy or not. Brands that I've seen sold here are Ralph Lauren Home, Marge Carson, Baker and Hickory White. Besides interior design services, there are art pieces, home decor items and even coffee table books for purchase. The last time I visited, I dragged a friend in with me as she was intimidated by what she saw staged in front. I knew once she got over herself and looked around she would be taken aback by the beauty of the pieces. We came across this lamp that she gasped at, and an employee saw her. He came over and offered to help us out. He got a light bulb as there wasn't one in it and placed it in the lamp then plugged it in. The base was made of rock and was a pure stunner, even more so with the light on. Just fabulous. My friend collects crystals and rocks, so she went off on a tangent asking questions, and the sales agent indulged her and didn't BS her when she asked things he didn't know, and he offered to find out. They have several full, decorated Christmas trees during the holidays that you can buy and have transported home so you don't have to do any decorating yourself. During Halloween, they have some really cool decorations. I saw this killer art deco, black villianesque desk that I just LOVED.

Bought some dinnerware online and bought too many. They came wrapped well and nothing broken. I…read moreforgot to order salad plates so I just went to the store returned the extra plates and bowls, and picked up the salad plates I needed. Super helpful staff, and held my purchase for me while I shopped for a sofa. Enjoyed my visit.

Update: I followed Crate & Barrel's instruction here and emailed…read morecustomer_service@crateandbarrel.com with my order number, full timeline, and details. I received an automated response first asking for the order number even though it was already included, and then another response saying they cannot assist through email and redirecting me back to phone, live chat, or text. This confirms the issue: no one is taking ownership. I am still requesting supervisor escalation, guaranteed delivery with the correct crew, replacement of the damaged headboard, and meaningful compensation for the repeated failed deliveries, damaged item, lost time, and inconvenience Original review: 1/5 -- Extremely disappointing experience with Crate & Barrel. We purchased a bed and dresser for around $6,000 from Crate & Barrel on May 25, expecting a premium product and smooth delivery experience. The problems started in the store. We were encouraged to apply for a Crate & Barrel store card for financing and were told it would commonly support a much higher financing amount. We applied, received only a $1,000 limit, and were told to accept it and that the issue would be corrected later. It was not corrected, but the application still affected my credit score. Then came the delivery issues. Our delivery was scheduled for June 3. The team brought in part of the bed, opened the headboard, and found a large crack. They said it had to be returned. We asked them to at least bring in the dresser, but they said they only had two people and it was too heavy. Customer service did not take meaningful ownership. We explained that we had guests coming for a housewarming and needed the bedroom completed urgently, but we were told nothing could be done and had to wait another week. On June 10, the rescheduled delivery failed again. The driver called and said they did not have enough people to bring the furniture in, canceled the delivery, and then stopped answering calls. We paid premium pricing, lost multiple days waiting at home, received damaged furniture, and still do not have the furniture delivered. Our bedroom is unusable right before guests arrive. This has been the worst shopping and delivery experience we have had at this price level. Crate & Barrel needs to take responsibility, deliver with the correct crew, and provide real compensation for the failed deliveries, damaged item, and wasted time.

Rubie and the team at West Elm/Williams Sonoma are hands down some of the best customer experience…read moreprofessionals I've ever dealt with. We ordered 3 couches and a bed, and the bed arrived completely wrong - incorrect color and size. I was bummed because we were rebuilding our home after a natural disaster, and finally moving back in after over half a year away, and I couldn't stomach the thought of sleeping on a mattress on the floor while waiting for a new bed. Rubie showed sympathy and compassion by helping me navigate the situation. She advocated to WS to leave the incorrect bed in the interim so we had something to sleep on. This small act made all the difference in the world to us. The new bed was just delivered (and incorrect bed picked up) and I couldn't be happier. I am beyond grateful to the teams at WE and WS for their amazing support - they truly care about their customers. I cannot recommend them enough. Thank you from the bottom of my heart for making our difficult time, a little less difficult.

Went in to review color swatches for a custom furniture piece were were interested in, associate…read morewas very helpful but unfortunately somehow a swatch that was not eligible for our piece was included in what the employee gave us (which we didn't realize) and of course that ended up being the one that we liked the most - didn't realize til we went to go order it that that fabric wasn't available for our item. Very frustrating as we drove 2 hrs round trip both times we went out to west elm, first to get the swatches and 2nd was supposed to be our trip to finalize our fabric selection. We had thought our 2nd trip would be a quick stop but realized once we got there the swatch mishap. We had stopped in 10-15 min before closing as we thought it would just be a quick confirm fabric and order. One staff member was sympathetic to our situation of now having to pick a brand new fabric and another (who I think is one of the managers) was extremely pushy unsympathetic and you could tell really just wanted to get us out of the store. She brushed off the fabric swatch mistake made by her team almost as "well that's life" sort of dismissal was the feeling we got. There was no hospitality in the customer service provided. As a "solution" she gave us a different swatch that was a completely different color and stated that "it would feel almost the same it's just different color version" this swatch was a completely different fabric and texture and the color nowhere close to what we had verbalized + very clearly was just trying to get us to shut up and get out lol. We left feeling very dismissed and brushed off and also like we were stupid? I understand a customer service interaction doesn't need to be perfect and mistakes happen- but the response to the mistake from the manager was what really affirmed we will not be using west elm unless we absolutely have to. I am sure there are some great people here but unfortunately we did not have that experience due to this manager

Workers have terrible attitude/customer service skills & smell of weed coming from backroomread more

Meh, good environment needs more workers. Customer service was and useless. Thanks for nothing guysread more

Cute items. Service…read morewas great. GREAT value since you can hook up your Barnes & Nobles card too. 10/10 recommend

Cute shop on the main Bellevue Lincoln Square strip. Wish there were more art craft activities on…read moredisplay.

Imagine Homegoods meets the annual Gift Show & had a baby.... That's what Veritables is…read more Nothing exceptional or interesting at this store. Replicas of many items..stacked on top of each other.... Predictable trends too. Marie the owner has a well deserved reputation for terrible customer service. I don't get the point of having a store if you dislike people so much....

Very cute store with all things decor in mind. Friendly and welcoming staff, if you need seasonal…read moreor even if you don't need anything but want to window shop come here.

Really sweet shopping area and building with nice architecture that houses a lot of shops,…read morerestaurants, and other stores. Highly recommended to check out if you are in Bellevue!

I hadn't realized that there were Chihuly Art Pieces here. Beautiful…read more I went to Woods Coffee, The Paper Source, and The Container Store in Lincoln Square, about 4 months ago now. Service was fine at Woods Coffee and The Container Store; not great, not bad. I was happy that Woods Coffee had Kombuchas for sale, and my Kombucha that I bought there was pretty good. The price was decent for it too, Kombuchas are not super cheap even when buying them at the grocery store, so for a coffee shop in a mall-like area I was satisfied with the price for it. I drink Kombucha often. I love the Container Store, and I could spend hours in there. The selection was excellent. However, despite my enjoyable browsing, I just bought a load of white cardboard boxes that I had pre-ordered to make a maze/playhouse for my cat. I thought his maze/playhouse would look much nicer if I used white cardboard boxes that do not have labels all over them, rather than brown cardboard amazon boxes. Service and selection at the Paper Source were both outstanding. That was my favorite store that I visited here. I bought several items there, and felt super relaxed and welcome while in that store. Very nice area, I would return for sure.

9/6/2025 - This is a high-end home kitchen store you can't easily find…read more The Maple Cutting Boards at $199.99 is expensive. The staff are very friendly while visiting the store, but this store is not for majority home shoppers.

OMG! I found the All-Clad pan my husband has been wanting here. Great service. The line is…read moreincredible but moving pretty nicely. Impulse shopping happening while I'm in line! So happy they have everything a cook would want, utensils, pans, tabletop everthing.