Bought some dinnerware online and bought too many. They came wrapped well and nothing broken. I forgot to order salad plates so I just went to the store returned the extra plates and bowls, and picked up the salad plates I needed. Super helpful staff, and held my purchase for me while I shopped for a sofa. Enjoyed my visit. read more

Update: I followed Crate & Barrel's instruction here and emailed customer_service@crateandbarrel.com with my order number, full timeline, and details. I received an automated response first asking for the order number even though it was already included, and then another response saying they cannot assist through email and redirecting me back to phone, live chat, or text. This confirms the issue: no one is taking ownership. I am still requesting supervisor escalation, guaranteed delivery with the correct crew, replacement of the damaged headboard, and meaningful compensation for the repeated failed deliveries, damaged item, lost time, and inconvenience Original review: 1/5 -- Extremely disappointing experience with Crate & Barrel. We purchased a bed and dresser for around $6,000 from Crate & Barrel on May 25, expecting a premium product and smooth delivery experience. The problems started in the store. We were encouraged to apply for a Crate & Barrel store card for financing and were told it would commonly support a much higher financing amount. We applied, received only a $1,000 limit, and were told to accept it and that the issue would be corrected later. It was not corrected, but the application still affected my credit score. Then came the delivery issues. Our delivery was scheduled for June 3. The team brought in part of the bed, opened the headboard, and found a large crack. They said it had to be returned. We asked them to at least bring in the dresser, but they said they only had two people and it was too heavy. Customer service did not take meaningful ownership. We explained that we had guests coming for a housewarming and needed the bedroom completed urgently, but we were told nothing could be done and had to wait another week. On June 10, the rescheduled delivery failed again. The driver called and said they did not have enough people to bring the furniture in, canceled the delivery, and then stopped answering calls. We paid premium pricing, lost multiple days waiting at home, received damaged furniture, and still do not have the furniture delivered. Our bedroom is unusable right before guests arrive. This has been the worst shopping and delivery experience we have had at this price level. Crate & Barrel needs to take responsibility, deliver with the correct crew, and provide real compensation for the failed deliveries, damaged item, and wasted time. read more

I purchased a canopy bed from here 2 years ago. Total cost with shipping was over $3000. A few days ago one of the steal beams on the canopy snapped. All customer service offered me a $274 store credit, which does not seem proportionate to the structural defect (I either need to buy a new bed or find someone to weld the frame back together). Edit: the owner told me to reach out via text or phone, but I have already tried both of those avenues for resolution. read more

Crate & Barrel - Snapped beam - Furniture Stores Near Me - Bellevue, Washington

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Solid store and has a large selection of different items. Very clean and the staff member who we spoke with was nice and helpful. Definitely on the pricey end so I would keep that in mind. read more

I like coming to this location. I used to work here during the winter time seasonal and it's a good place working I always come to this location because of other people will be here. They're always amazing customer service. You have amazing weather. I work here like Vera Angela. Trish are amazing people that work here as well as Christopher. he is like the manager upstairs. They have this selection on everything they need over here and the value is worth it to. I got a vegetable chopper for $20 a good price. read more

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I stopped in today for a curbside pickup and I was having a really frantic and stressful day. No fault of anyone at the store. Angela was absolutely lovely. She was warm, pleasant, and genuinely kind. She made eye contact with me right away and I think she could tell I was a little overwhelmed. I let her know that I was waiting for curbside and it had not shown up yet. She immediately jumped into action and offered to help me right away. She brought out the order quickly and then mentioned, in such a gentle and thoughtful way, that I might have been parked in the wrong area. She even offered to show me the correct place. I stepped outside and it turned out that it was my mistake, but she never made me feel bad or silly for it. This is the type of hospitality we need. Her warmth completely changed the tone of my visit and made the entire experience feel calm and stress free. Although I usually try to avoid the holiday crowds, I will absolutely be coming back to shop in person at this location. Knowing that people like Angela are here to guide the experience makes all the difference. read more

Nice Crate & Barrel located in the Bellevue Square mall with other stores and shops. Good selection, great prices and friendly staff as well. Check it out! read more

Crate & Barrel - Furniture Stores Near Me - Bellevue, Washington

Worst shopping experience of my life. Buyer of furniture and/or online products beware. In store and online customer support was horrible. It started with my online purchase of a couch back in August. I was told by the manager that this would be a custom order so it would take 6-8 weeks . He also encouraged me to go ahead and order online. The first mistake I found out later. An email communication about my order said to expect deliver by early November. After that date passed with no couch I checked in. This time the order delivery was early December. After not hearing from C+B about the coach in early December I decided to visit the Bellevue store to ask for help. When I questioned the only person on the floor, I was told she could not help me since it was an online order. I explained to her the manager had told me to order online. She said he should not have done that and then proceeded to stare at her computer and ignore me. So that's when I started calling customer service. Everyone said they look into the problem and call me back. That never happened. It was like ground hog day, every day. I asked if they had any of my previous calls on files and they said no. You can't have customer service if you don't record the customer problems. What a joke. On my 6th call after 4 months of waiting for this couch, I finally told the clueless customer service person I wanted an answer on what was going on with the couch within 2 hours or I wanted a refund. I finally got my response stating they were unable to fill my order and would give a refund. The amount of frustration I had unsurpassed anything I have experienced when purchasing a product. I have shopped at Crate and Barrel for over 40 years. I will never shop there again. I had already shared my story with family. After looking at reviews at on BBB and Consumer Affairs I know I am not the only one. What was once a good business is now a failure. read more

We were shopping for a sofa, sitting in lots of them and depending on the arrangement putting up our feet on the nearby ottoman or coffee table. One of the reps approached us with an annoyed look and said "Guys, please put your feet down. This IS a show room. Please be respectful." No big deal. We immediately complied with no hesitation. We ended up buying from Restoration Hardware over at University Village (and bought an ottoman too lol). They went out of their way to give us a plastic piece to perch up our feet anywhere we sat and enabled our shopping method. The difference was not lost on me. Have never bought furniture from Crate and Barrel since. read more

Wonderful customer service! Crate & Barrel not only has great houseware items and furniture, but the staff here are really great to work with, making you feel valued as a customer the moment you walk into the store. This Crate & Barrel location is in downtown Bellevue, as part of the Bellevue Collection. There are two stories, the first story being more houseware items, with much of it being kitchen accessories. The second story has furniture. There are multiple entrances, with a parking garage right outside the second floor entrance. We visited Crate & Barrel to find a new couch. They had a fair amount of options, with accent chairs, tables, wall displays and more, to really complete the room and help you envision how you can decorate your space. While looking at a sectional, an employee came by to see what we were looking for and soon after we told him we were looking for a couch, he went over several different options, asked what kind of style we were looking for, and how we planned to tie the room together. He really went above and beyond in finding options for us with what we were looking for. We even went over to a table area where he was able to take out different swatches of a fabric of a couch that we were looking at, along with other customizable fabrics for accent colors and a block of wood, just to see how it would go with furniture or hardwood floors. Amazing! After shopping at Crate & Barrel, we felt much better about furniture shopping and had a better sense of the kind of design we were looking for. I highly recommend shopping at Crate & Barrel for outstanding, quality furniture and houseware items, with tremendously helpful staff happy to assist you. read more

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I really really do not like writing bad reviews but I ordered a bunch of Christmas decorations that had to be picked up at this location and my order was completely wrong and also incomplete- I'm not sure how this was possible? I bought a white wreath, white garland, and 3 white berry stems to match and ended up picking up 3 red stems... i have no use for red stems for my all white Xmas theme... I will leave a star bc the staff was nice and felt bad. They ended up having to cancel my entire order :( read more

I love all things Crate & Barrel/CB2; this location is fairly large and offers pretty much everything that's shown online. I greatly appreciate the ability to purchase online, and pick up on the same day. The customer service at this location, and number of registers is superb (there's practically a register in every corner allowing for a social distancing shopping experience.) Cooking for my family on a daily basis has been very enjoyable thanks to the quality cookware Crate & Barrel offers! read more

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Chris was so helpful! Helped me find everything I needed on my friends registry and made the experience much less stressful:)) thanks Crate and Barrel, love you read more

I bought a piece of furniture from Crate & Barrel in May 2024. It was a Beckett 6-high Shelf Dk Brown. I picked it up with the original packaging box and assembled at home. However, I found that one of the metal legs was bent. Then I called their customer service and asked them to replace it with a new one. They delivered the replacement furniture on 5/27, but it turned out that the new one was still defective. I refused to accept it and called them to send another new one, and clearly requested that it come with its original packaging box. However, on 6/6, they delivered another piece of furniture without a box and with defects. I continued to refuse to accept it and called them again to send yet another new one, and again clearly requested that it come with the original packaging box. However, what is infuriating is that this situation happened repeatedly for a total of 6 times! They were 5/27, 6/6, 6/19, 7/20, 7/27, and 8/7. Each time, they delivered a defective piece of furniture (some with cracks on the wood, some with scratches on the metal frame), without a packaging box, and then I refused to accept it and called customer service to ask them to send another new one, and clearly requested that it come with the original packaging box. I think this is a great disrespect for customers. Customer service agreed to my request to exchange a new piece of furniture every time, but every time there was a problem with the delivered replacement; customer service said every time that it had been noted that the furniture needed to be delivered with its original packaging box, but every time it was delivered without packaging and with problems. This is also a disrespect for my time. I had to take leave and wait at home for these 6 deliveries, which delayed my work time, but the problem was never solved. I think this behavior of Crate & Barrel is very disappointing. I finally couldn't stand it anymore and asked to keep the earliest delivered furniture (the one with bent legs) and give me a discount, but customer service finally only gave me a 10% discount. I don't think this discount can offset the loss of my time and energy, so I had to return it in the end. I will not buy any furnitures from Crate & Barrel in future. Keep away from this terrible company. read more

Placed order in June for a couple of pieces of furniture. The most important (dresser) to be delivered mid June, night stands to be delivered late July. 7/29 - dresser has had several delays (early July, mid July, early august) now mid august. Nightstands ready for delivery which is great, but I don't want the nightstands if I can't get the dresser which was the most important piece and the reason for ordering the set. When will my furniture realistically be delivered? I can't seem to get any answers at all from the store. They are able to take payment but not deliver the products ordered in the timeframe they specified read more

This location has been very pleasant to check out and purchase from! The staff is extremely kind and helpful, special s/o to Jenna there who was patient with us as we returned our silverware for another option. Although C&B is pricey, we have found you pay for what you get... top quality. Parking is super easy with the connected garage that you can enter from both floors of the store. It's also adjacent to the mall and B. Square so lots to do in the area. read more

My go to store for all things home! The staff is always so helpful. Store has decent collection of furniture etc so you can go see for yourself before ordering online. Also impeccable pickup service. read more

Please beware!! One of the employees at the store stole my credit card information! It is now many months, and I am still dealing with my Bank trying to fix the situation. I believe this location should be closed. As I went in to try to solve the situation with the managers and they were all very rude and unhelpful. read more

Love this Crate and Barrel store - super well organized, clean, spacious with friendly + helpful staff! If you have the good fortune of being helped by Chris V at this store, you are in for a treat! Chris V is the most professional, helpful and kind customer service rep at this branch - oh, and she is also a gift wrap genius! She took such great care in wrapping all our items beautifully for Christmas which completely made our day. It's always great to see someone who is so excellent at what they do. Kudos to Chris and the Bellevue store folks! read more

If you receive a crate and barrel gift you can't return it, even for store credit. you have to have an email from the purchaser. seems like a strange method for the holidays. definitely will take this into account and will not be purchasing here. the rep I talked to was rude about even asking for store credit read more

Terrible customer service over the phone. I was on hold for 10 minutes then someone picked up and said " is this a quick question" and I started talking and she hung up and said I'll have to wait 15 minutes ! read more

Customer service at this location was really disappointing. Upon asking one of the cashiers where we could find a certain item we were rudely told "I don't know. I'm helping another person right now" and then walked away from. While I understand that they were in the middle of helping someone else, there are more polite ways to dismiss someone. This happened again as we approached the register to pay. The cashier walked away to grab printer paper without acknowledging us and then turned their back when they returned to bag up some online orders. The whole experience was super uncomfortable and uninviting. Please coach your team on the importance of providing a hospitable experience for your customers. read more

I placed a few phone orders with Joaquin A. He was so nice and helped me find just the right things. I wanted some Hudson Grace items that had gone on sale and he located them, packed and shipped them to me. I received my packages quickly and the boxes were packed well too. It was wonderful to have a sales person answer the phone on the first ring and actually have the products(s) in stock! Joaquin also made some suggestions for me of other things I might like. Stellar service! Thank you to this great Crate & Barrel in WA from your new friend in CA! read more

Here's a giant store full of stuff for your house. House already full of stuff? Go buy a bigger house. We need to sell you some more stuff. You have placemats in only one color? What are you? Conducting Al-Qaeda training camps in your basement, got no time for placemat shopping? Get American, and get in here and buy. Actually, even if your credit card doesn't feel quite bold enough to be ready for the full-frontal treatment that this place demands of it, this is a pretty convincing place to wander around and imagine buying stuff. If you can picture yourself having an opinion about dinner plates, salad plates, appetizer plates, and those other plates, whatever the hell they are, then this is a place where you can bring that opinion. You can peel the damp paper towels away from that fledgling opinion, and watch it leap into the jet stream alongside opinions about furniture upholstery, "runners," which are upholstery for the tops of furnitures, I think, as well as opinions about small shiny appliances, and small shiny salesgirls. Oh, and, please--stop looking at those. You'll break them. Nothing here has to be merely good enough for now. Here, you can find your dream spoon, your forever napkin ring, and the pickle fork you show the world when you say "I believe I'll have another pickle." The stuff is damn nice. That highball glass too heavy? We have it in three other weights, so your widdle arm can lift more gin 'n' tonic. That glass looks awfully thin, though...let's talk about dishwasher clouding over the life of the glass. We have somebody here who published a paper on that. This place really has it all. Actually, this place has enough to make you redefine your ill-conceived notion of what "it all" really means, where housewares are concerned. My vocabulary is by most measures an arsenal, but these people have synonyms for "pillow" and "knife" and "chair," and they have them in quantities that hold promise of uncharted territories of noun. Uncharted...except for the price tags. Have I actually told you anything about what it's like to shop here? No. No, I have not. But if you're reading Yelp reviews as a way to help you make up your mind about whether you should shop at C&B, well, you can't afford it. OTOH, though, those were some pretty sweet highball glasses and I think they were only $5. So maybe get your bargain-huntin' spectacles on and keep an open mind. And the staff sure is super duper uper nice. And they wrap everything and have a special loading dock out back so they can bring all your housewares straight out to your truck. Nice place. read more

Update: 5/6 Couch ordered on 7/9/2021and I still don't have the whole thing. I'm still missing a piece and it says expected delivery date of early June (it just got pushed back today). If you need a couch, don't buy one from here unless you can wait almost a year. It had an expected delivery of 11/2021 when we ordered it and since part of it was delivered (2/3 pieces) in January it's not like I can return it and they probably did that on purpose to screw the customers over. Update: 4/15 Full table was delivered, the concrete too is slightly damaged so they told me customer service will reach out about a replacement top. That's probably why it actually got delivered this time. It didn't come with the appropriate screws because they were too short to actually hold the top in place but the delivery guys had some extra longer screws in the truck. Third party delivery guys were awesome, super friendly super nice. Very respectful and had shoe covers. They even pointed out the little dings and what not on the concrete top. read more

Crate & Barrel is the store that has everything you could use for a wedding or house warming gift. Also for grandma or what to buy your boss. I've been shopping at Crate & Barrel since 2002 when I was given a gift card for Christmas. I usually shop via the catalog and have only stepped foot into this store twice; last night was the second time. I came in to wander around and kill time while waiting for my boyfriend. I was attracted to an end table made of driftwood with a round glass top for $300. When my boyfriend met up with me, he liked a mesh basket on a coffee table for $75. Not going to spend that kind of money when I can buy the same elsewhere for much less. However, most of what I like about C&B are the kitchen items such as dishes and specialty items like a heart-shaped waffle maker, now on sale for $40. They sell the same things you'd find at Target, just at a heavier price tag and with more style. read more

Pretentious . Expensive. Difficult parking. Staff none too friendly or welcoming. Some interesting products many of which can be found elsewhere for less. read more

Pricier than Ikea, Crate & Barrel is really stylish and ultra trendy. The goods found here are somewhat similar to what you would find at a Ikea, though higher priced. Though some goods are those that you would find at a kitchen specialty store like Williams-Sonoma which I like about Crate. Crate & Barrel is the middle ground. Found some nice glassware for the home here, picked up some wine and cocktail glasses, as well as some faux leather coasters. All were decently priced and liked that there are multiple styles of these items to choose from to suit your tastes. Like that it is conveniently located in Bellevue Square for a quick drive getting there. A definite time saver going to Crate compared to driving over to Ikea. I recommend Crate if you are looking for housewares that are a tad more interesting and aesthetically pleasing. read more

Really appreciated the store manager here, I believe her name is Chrissy. We purchased something that was defective, and took it back after hours not knowing the store had already been closed. While many employees would simply say "sorry, we're closed" she actually went out of her way to open the door and address our concerns. She seems to be an exceptional manager! Really cares about customers... ..I've also had a food experience with most employees here. Seems like a well managed store. Keep up the good work! read more

Good customer service with great selection! I really liked this store! We have a bunch of Crate and Barrel stuff that Sarah had got from the store or we had purchased online but I never have had a store experience before. Everyone was super nice and helpful and we were asked multiple times if we were being helped. The overall selection for kitchen items here is awesome! Sometimes I go to stores just to see if there is anything I like and then I end up buying it online. One thing I really like about CB is that the way they set things really helps me visualize how it's going to look in our house. read more

Bellevue Square has a really large Crate & Barrel with an awesome selection. I've found some great buys here and they typically ship to CA at no charge. Service is excellent as are the assortment of of everything from household goods, appliances, china and furniture. Plus, the B Square store is off the beat and path--connected to the mall via the garage which seems to keep the "Mallers" out. read more

They all seem to be busy and this one is just pure mayhem. Located at the end of the University Village, it's got great visibility. While most of their stuff is pretty pricey, they do have some functional items like the kitchen/refrigerator for those hard to reach items, and with a lip to pull it out easier too. Came to shop for some whiskey stones so don't need ice cubes anymore for my cold drinks. Girl super friendly, checked on the computer to make sure they carried them, and walked me over. Clean washrooms too ;) read more

Crate & Barrel - Furniture Stores Near Me - Bellevue, Washington

Alison L is amazing! I dragged my feet too long to commit to the perfect shelf (the Beckett 36") and they don't carry it any longer. I had seen the shelf on display at the store about a month earlier and called to see if they'd sell it to me. She looked through the entire store for me for that one specific shelf and called me back an hour later to let me know she found it and got approval to sell it to me and I picked it up this morning and it's PERFECT! I am soooo happy! read more

Amazing customer service every time that I've gone to Crate & Barrel in this location! C&B is seriously who taught me how important good service is, especially in regards to buying pricey furniture (compared to the shotty experience I had a few blocks down at West Elm). There is someone ready to help you here in every section of the store and they're seriously so helpful and knowledgeable about their products. The associate (Kay) also worked hard to ensure we were getting good prices on our coffee table since we left our coupons at home and let us ship it to the store for free rather than paying a shipping charge to our home. Kay, thanks for making our day! You have a lifetime customer. read more

Terrible customer service. Have no respect for their customers time or wants. Cheryl and Mike were absolutely the worst help ever! Avoid them if you need any true customer service or they will fake a "conference call" and run into the back so they don't have to see you. What a shame. read more

A lot of their floor attendants have bad breath!!! Isn't 3 a lot in a matter of 2 week period. And after awhile of waiting, one clerk came up with 'can i help you?', then when my husband and I mentioned what we were interested in, she says 'i am actually with a costumer right now'... What the heck, well at least this one wasn't bad breath... but she's a foot away, so, who knows. read more

Second time bed frame delivered.. (first time they delivered broken bed frame). This time they delivered unboxed bed frame. The driver inform us we should not accept the bed frame since they are unboxed which mean it might be rejected by other customer. also since they are not in the box, it might be damaged. so we told them the take it back and will call for the refund.. For now, we will not order anything Crate & Barrel since they don't control the quality of their furniture. read more

Absolutely horrible customer service. Rude in every aspect of trying to help problem solve an issue. If you don't enjoy your day job..... just quit. Will not be recommending this location to anyone I actually care about. If I was higher up in Crate and Barrell, I would be disgusted with my own employees! read more

Crate & Barrel is best friend status. I'm not ashamed to admit my unhealthy dependency on her but we just get each other. She's the peas to my carrots; she's the tampon to my panty liners. I spend at least 5% of my life browsing their online catalog. I would say that our friendship makes Paris Hilton and Nicole Richie's relationship look like our bitch. Except not as trashy but equally materialistic. Our relationship is on a level playing field, which is more than I can say for most friendships, in that what I receive is as good as what I give. I can rationalize and justify every purchase made here; I will go further and justify your purchases here if need be. Even though it's easy to spend hundreds of dollars on a single shopping trip, I feel assured that it's a quality piece. From their glasses, to cookware, to general kitchen appliances, to random shit you don't need like napkin rings, Crate & Barrel has it all. I once purchased coasters that were more expensive per piece than a 16 oz. water glass just because it was pretty. Now that I live close to downtown Bellevue, Crate & Barrel and I will cherish moments together and have heart-to-hearts over dark chocolate truffles. Our fashion senses at home mingle and our philosophies align. She takes a good chunk of my bank account but that's only because I love her. read more

Always fun to shop at Crate & Barrel. The quality of the items they sell is very good and reasonably priced. Customer service is helpful, and it's great that it's in the middle of downtown Bellevue. read more