We love Room & Board! While we have had some minor quality issues with a couple of our pieces,…read more their customer service is what makes us keep coming back -- always there to resolve and stand behind their products, which you don't see too much these days.

when me and my friends walked into the store looking for apartment furniture, we were promptly told…read moreby a employee that she would be following us (3 teenage girls) around the store to "make sure we weren't defiling the furniture" Stereotyping your customers based on age and assuming that just because we were teenagers that we were up to no good is no way to draw business. We had every intention of purchasing a dresser for our apartment but thanks to their "customer service" we will not be returning.

I have been thinking about buying a zero gravity chair for years. Finally it was time. Mr Mc…read moreClinton made the decision painless. He was engaging, interested in our assessment of each of the chairs and helped with information and chair testing. I am very happy with my decision and grateful for the help in making that decision.

Literally the worst retail experience in my 51 years. I was lied to from start to finish about my…read moreexpected delivery date for a $4500 office chair. My favorite was when William, the store manager, told me on Friday 6/23 that my chair was due in on Monday 6/26 (already 10 days late). Didnt hear anything on Monday so I called on Tuesday and they informed me my chair hadn't even shipped yet.....FROM CANADA! "if it clears customs you can expect it sometime between 7/3-7/9"! Are you kidding me? Knowing I was already upset about missing the 6/16 date you'd think William would be on top of this. Nope. I had to call the store myself to see that they had missed, yet again. My advice....avoid at all cost unless you want a real headache on your hands. Really expected more integrity from such a store. Tried to contact Corporate Relax the Back for a "teachable moment" for this franchise and they couldn't care less. It's really a shame. Was really looking forward to surprising my 6'8" husband with this special chair for his height. Turned to Steelcase instead. Disappointed doesn't even cut it.

Like many people, I've been working from home over the past year due to lockdown from COVID-19…read more Luckily I already had a desk at home, but my chair is from IKEA and not super comfortable. I finally decided to buy a professional office chair and Herman Miller is one of the top brands. Their Aeron chair is very popular because it is ergonomically designed and highly customizable. I was pretty sure that I wanted that chair, but the old fashioned part of me wanted to sit in one before purchasing online. I could only find one place in the Seattle area that sells new Herman Miller chairs and that is Design Within Reach. I was confused about the relationship, but Herman Miller owns Design Within Reach, so this is like their authorized showroom/retailer. I visited the store on a Sunday morning and I didn't have an appointment or anything. I went straight to the office chairs, but they also have a lot of other furniture (couches, tables, etc). The Aeron comes in three different sizes and they had one of each. A salesperson named Gary helped me and he was excellent. I already did a lot of research on this product and I could tell that Gary clearly knew his stuff. He did a great job of checking on me/answering my questions but he also gave me time and space to just sit and think about it. In the end, I'm really glad that I went to the store and had Gary help me place the order. I ended up making a couple of different decisions on the options than I would have otherwise. If you work for certain companies (Facebook, Microsoft, Amazon, etc) you get a discount, so definitely ask about that. Otherwise I believe they have a 15% off sale twice a year. I received my chair about a week and a half after I ordered it. It is really a cool experience. They ship you a huge box, but you just need to open one side and then roll the chair out (it comes completely assembled)! I am happy with my purchase and I would recommend it to others.

Customer service here is not so great. When you enter, the sales associates are sitting at their…read moredesks, you more or less have to come to them to get their attention. If you then leave your info with one of said associates they won't call you back or follow up. I'll just keep shopping online I guess...

In a retail setting, it can be challenging to balance being helpful with not being too "present"…read morewhile the customer is browsing. Kieran at Moe's completely nailed it today. He greeted us with a warm welcome, but left us alone to browse for a few minutes. He approached my wife and me after we had some time to look through options and commented that it seemed like we were looking for a dining table and coffee table. That casual comment let me know that he was perceptive and wanted to be helpful. It naturally opened up a conversation about our furniture choice, color scheme, and he got to understand what we were looking for. Kieran was friendly and not pushy, helping us visualize what different chairs would look like with one particular table, and informing us of our options and timelines for in-stock items. Thanks to his input, we were able to pick out a coffee table and side table that will look amazing in our new house. We look forward to getting his advice for picking out more furnishings in the future!

Stumbled into Moe's on accident - a very happy accident! Fell in love with the store/overall vibe…read more It was a pleasure meeting & speaking with Lee. His warm welcoming presence made the showroom that much more exciting. He was able to help me find the perfect dining table/bench combo online! I'll be keeping an eye on Moe's from now on

The experience left me frustrated for sure, but primarily just confused. I contacted multiple…read morefurniture makers and ended up choosing UR after visiting their location. I ordered a custom-made table (basic but sturdy design, literally just a tabletop on 4 posts) and paid for it in full on Aug 3 2020. The first red flag was unresponsive and slow communication. Here's what I emailed them regarding specs (this will be important later): 08/03/2020: "Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance." 08/14/2020: "Hi, I've tried to reach you by phone a few times regarding the desk." The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. I can't post the entire thread because of character limits but here's a sample of me emailing them: 09/07/2020: "Hi, any updates?" 09/17/2020: "Hi Patrick, I have not heard from you in several weeks now." 09/23/2020: "Hello Patrick, I would really appreciate an update from you." 10/05/2020: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now." 10/23/2020: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?" 12/08/2020: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving." 12/15/2020: "I'd like the table that I paid for in August please" UR had me visit twice, on Oct 24 and on Nov 11 to see the tabletop in person to talk about the color. In both instances, I insisted on a dark walnut stain. I emphasized the reasons why I requested it, emailed them samples of the color, supplied photographs, and even pointed at samples within UR's shop that matched what I was looking. The staff, for whatever reason, seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do". Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. I have no explanation for their behavior but at that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I "suck ass" then eventually getting his attorney involved. To their credit, UR *did* soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things: 1. The table was the wrong dimensions, and too short by 10%. 2. The table was not actually flat and curved inward (see picture). Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose. I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer delays; to be clear I'm not blaming UR for that. But the issue here is that over the course of several months it was extremely difficult to get a hold of them or get any concrete updates, and what I did end up with eventually was seriously deficient on multiple fronts. Even though I eventually did receive a refund (thanks to PayPal), time and money was wasted on delivery costs and unnecessary court filings on my end. I'm sure UR lost a lot of money as well! But that was a result of some very basic errors on their end and I don't understand why they'd let this happen to them. Hence my confusion.

Great spot right in the heart of Seattle's "home improvement" neighborhood in SODO…read more - unfinished wood - beautiful finished furniture pieces made with reclaimed wood. - unique, one of a kind finds - custom furniture - other vintage pieces great for that industrial chic home decor Popped in over my lunch hour and was amazed by Urban Reclamations show room/shop. There were guys working on pieces in the back. Vintage pieces almost a la antique shop as well as the raw materials that you can purchase by the foot. My coworker is going to buy a piece of wood and make a shelf with industrial looking hardware. Very cool. The staff was super friendly. HIGHLY recommend.

We've dealt with Jeremy over the years. He's a great guy known my many in the local NW mod…read morefurniture scene but he has always been severely under capitalized. He started out in Ballard some years ago with a mod shop he operated with some family members but the high rents sent him packing to Portland. He operated a mod shop in downtown Portland under a new name (Janus Home) for awhile then when things got tough he packed up and moved back to Seattle likely leaving some past due rent bills behind. It seems his new Revolver Vintage Interior shop has fell under the same fate as his previous business ventures. Even though a good portion of his inventory was on consignment (which is easier on his pocket book) when things got tough even the consignors didn't get paid. The same went for his last few buyers on Ebay. They paid for their items but did not get their merchandise. (his seller ID: SKWM) Once again Jeremy's is a great guy and he finds some incredible stuff with his contacts but his cash flow has always been tight and unpredictable. It's tough to survive in the Seattle market with high rents so you really need to be better capitalized to succeed in this market place. He should get a full time job and just sell on the side and make efforts to repay some of his past clients and landlords that are owed money.

I feel completely betrayed by this business. We had a lovely Eames repro recliner that had…read moregorgeous new leather. We put it on consignment with them many months ago. They did sell it, never gave us our payment and now their phone is turned off and site down. We contacted them repeatedly and they kept promising that they'd send us payment. I can understand if a business fails, yet can't understand taking someone's property, selling it and keeping the money.

It was our first time to seriously shop for a mattress and we met Rheaya at the Northgate Mattress…read moreFirm. Such an exceptional person. Extremely knowledgeable and able to explain everything you'd want to know about each mattress. We highly recommend visiting this store to see the variety of options. No high pressure.

This is our second purchase of a bed from the Covington location and the experience was once again…read moreabove and beyond great. We bought our first bed there in February 2022 and loved it, and the customer service was so great that we returned for another bed. I have had many surgeries and I face more in the next year due to health issues. Because of this, we need to change from an adjustable bed to an adjustable split frame, (each side adjusted independently of the other). Brett Marrow the store manager, helped us. Brett was fantastic. He listened to my needs and the concerns I had. The only sad part is we have to wait until the 28th for our bed. Brett was great to work with !!

Wonderful experience in every way! I highly recommend this store for the quality of their…read moremerchandise and friendly, accommodating employee.

The owner is knowledgeable and kind. The selection is curated, yet authentic and the prices are…read morereasonable.