The experience left me frustrated for sure, but primarily just confused. I contacted multiple…read morefurniture makers and ended up choosing UR after visiting their location. I ordered a custom-made table (basic but sturdy design, literally just a tabletop on 4 posts) and paid for it in full on Aug 3 2020. The first red flag was unresponsive and slow communication. Here's what I emailed them regarding specs (this will be important later): 08/03/2020: "Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance." 08/14/2020: "Hi, I've tried to reach you by phone a few times regarding the desk." The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. I can't post the entire thread because of character limits but here's a sample of me emailing them: 09/07/2020: "Hi, any updates?" 09/17/2020: "Hi Patrick, I have not heard from you in several weeks now." 09/23/2020: "Hello Patrick, I would really appreciate an update from you." 10/05/2020: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now." 10/23/2020: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?" 12/08/2020: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving." 12/15/2020: "I'd like the table that I paid for in August please" UR had me visit twice, on Oct 24 and on Nov 11 to see the tabletop in person to talk about the color. In both instances, I insisted on a dark walnut stain. I emphasized the reasons why I requested it, emailed them samples of the color, supplied photographs, and even pointed at samples within UR's shop that matched what I was looking. The staff, for whatever reason, seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do". Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. I have no explanation for their behavior but at that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I "suck ass" then eventually getting his attorney involved. To their credit, UR *did* soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things: 1. The table was the wrong dimensions, and too short by 10%. 2. The table was not actually flat and curved inward (see picture). Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose. I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer delays; to be clear I'm not blaming UR for that. But the issue here is that over the course of several months it was extremely difficult to get a hold of them or get any concrete updates, and what I did end up with eventually was seriously deficient on multiple fronts. Even though I eventually did receive a refund (thanks to PayPal), time and money was wasted on delivery costs and unnecessary court filings on my end. I'm sure UR lost a lot of money as well! But that was a result of some very basic errors on their end and I don't understand why they'd let this happen to them. Hence my confusion.

Great spot right in the heart of Seattle's "home improvement" neighborhood in SODO…read more - unfinished wood - beautiful finished furniture pieces made with reclaimed wood. - unique, one of a kind finds - custom furniture - other vintage pieces great for that industrial chic home decor Popped in over my lunch hour and was amazed by Urban Reclamations show room/shop. There were guys working on pieces in the back. Vintage pieces almost a la antique shop as well as the raw materials that you can purchase by the foot. My coworker is going to buy a piece of wood and make a shelf with industrial looking hardware. Very cool. The staff was super friendly. HIGHLY recommend.

Great experience from start to finish with Joybird and their Seattle showroom! First I called and…read morespoke with Ernesto over the phone, to confirm some details about store hours and certain sofa models that would be available for me to see in person. When I arrived later that day, Ernesto greeted me at the store and spent the next 2+ hours patiently answering all of my questions, showing me various sofa options throughout the showroom and clearly explaining how the delivery process works. I wound up ordering the Briar sleeper sofa in royale peacock velvet and it delivered a few weeks later, a bit earlier than expected, which was awesome. The color is gorgeous, the texture is so luxurious, and it's durable enough to handle my kids and dog. I LOVE LOVE LOVE this couch and truly wouldn't change a thing. Also Juan with the delivery service went absolutely above and beyond getting this incredibly heavy piece of furniture moved into my apartment via stairs. No small feat, he was amazing and so friendly and positive. Soooo happy with my sofa (and matching ottoman), the Seattle showroom experience with Ernesto and the other lovely, friendly staff I encountered there, and the quality delivery experience. LOVE!

My family and I visited the Joybird showroom in Seattle in late January 2024. We were greeted as we…read morewalked in, which is a rare occurrence these days. David immediately approached us for assistance and showed us the different set-up options, fabric choices, and other furniture I inquired about after seeing them online. Before leaving to visit another store for options, he offered to email me a quote reflecting the current promo. I was impressed with the furniture quality, options, and genuine service provided by David. We ended up purchasing the Holt Grand Sectional and Briar Leather Chair and just received them. They're perfect for our house!

Like many people, I've been working from home over the past year due to lockdown from COVID-19…read more Luckily I already had a desk at home, but my chair is from IKEA and not super comfortable. I finally decided to buy a professional office chair and Herman Miller is one of the top brands. Their Aeron chair is very popular because it is ergonomically designed and highly customizable. I was pretty sure that I wanted that chair, but the old fashioned part of me wanted to sit in one before purchasing online. I could only find one place in the Seattle area that sells new Herman Miller chairs and that is Design Within Reach. I was confused about the relationship, but Herman Miller owns Design Within Reach, so this is like their authorized showroom/retailer. I visited the store on a Sunday morning and I didn't have an appointment or anything. I went straight to the office chairs, but they also have a lot of other furniture (couches, tables, etc). The Aeron comes in three different sizes and they had one of each. A salesperson named Gary helped me and he was excellent. I already did a lot of research on this product and I could tell that Gary clearly knew his stuff. He did a great job of checking on me/answering my questions but he also gave me time and space to just sit and think about it. In the end, I'm really glad that I went to the store and had Gary help me place the order. I ended up making a couple of different decisions on the options than I would have otherwise. If you work for certain companies (Facebook, Microsoft, Amazon, etc) you get a discount, so definitely ask about that. Otherwise I believe they have a 15% off sale twice a year. I received my chair about a week and a half after I ordered it. It is really a cool experience. They ship you a huge box, but you just need to open one side and then roll the chair out (it comes completely assembled)! I am happy with my purchase and I would recommend it to others.

Customer service here is not so great. When you enter, the sales associates are sitting at their…read moredesks, you more or less have to come to them to get their attention. If you then leave your info with one of said associates they won't call you back or follow up. I'll just keep shopping online I guess...

Beautiful wood furniture. I went to a dozen different stores looking for the right table and…read morefinally found a simple but gorgeous bench here that had a raw, textured wood look. On top of that a history behind the piece and I got it for a very reasonable price. Collin, the owner was really awesome. Worked with me a bit on the piece I wanted, offered to have me try it out at home to see if I really liked it. Cleaned and treated it before I picked it up too. Top notch service.

What a fun store with a delightful owner! The woodworking is beautiful and the furniture is so…read moreunique. The wireless charging pads and tables are genius! Amy is creative and generous with her time and insight. A custom piece by her would be a lifetime treasure!

Dona seems like a nice place to go to look at furniture for people who want to spend a lot of money…read morefor foofy furniture. It all feels a little pretentious and overpriced but there is a definite segment of the market here in Seattle where yuppies want to spend crazy money for furniture that has this sense of aesthetic to it. The staff is always polite and we've been here multiple times so there's nothing really that they've done that I can knock them down for it's just not the place where I would buy furniture. I have years of experience in woodworking craftsmanship and so a friend of mine asked me to go with her to look at furniture and it's for her and she seems to like Dania.

On January 11, 2026, I paid for a coffee table and two end tables. The coffee table was a short…read morewait and it came unassembled, like IKEA. I was told that the end tables would probably be available in six weeks. When I called after six weeks, they told me it would probably be August before they came. On June 2, I got a call that my end tables were available for pickup. Went to pick them up and they were not there. I got a call on June 4 to tell me that the call on the 2nd was for the coffee table that has already been in my front room for months and is definitely NOT now available for pickup. Still no end tables. I recommend that if what you want is not in stock, don't buy it there and search for another source. In addition, everyone there must be on commission because if they are not the person collecting the commission, they are not going to help.

I love this HomeGoods and their displays are always very cool -sometimes it's cramped, but that's…read morebecause they're adding new products to the floor

Nice and organized. Fully stocked with a variety of items. They have a lot of staff that is working…read moreand are helpful

We've dealt with Jeremy over the years. He's a great guy known my many in the local NW mod…read morefurniture scene but he has always been severely under capitalized. He started out in Ballard some years ago with a mod shop he operated with some family members but the high rents sent him packing to Portland. He operated a mod shop in downtown Portland under a new name (Janus Home) for awhile then when things got tough he packed up and moved back to Seattle likely leaving some past due rent bills behind. It seems his new Revolver Vintage Interior shop has fell under the same fate as his previous business ventures. Even though a good portion of his inventory was on consignment (which is easier on his pocket book) when things got tough even the consignors didn't get paid. The same went for his last few buyers on Ebay. They paid for their items but did not get their merchandise. (his seller ID: SKWM) Once again Jeremy's is a great guy and he finds some incredible stuff with his contacts but his cash flow has always been tight and unpredictable. It's tough to survive in the Seattle market with high rents so you really need to be better capitalized to succeed in this market place. He should get a full time job and just sell on the side and make efforts to repay some of his past clients and landlords that are owed money.

I feel completely betrayed by this business. We had a lovely Eames repro recliner that had…read moregorgeous new leather. We put it on consignment with them many months ago. They did sell it, never gave us our payment and now their phone is turned off and site down. We contacted them repeatedly and they kept promising that they'd send us payment. I can understand if a business fails, yet can't understand taking someone's property, selling it and keeping the money.

Jordan and William gave great service and helped us pick the perfect chairs. If you are looking for…read moresomething high-quality, I highly recommend giving the store a visit.

Recently purchased the human touch super novo 2.0 from William at the Relax the Back in Bellevue…read more Can't say enough great things about the entire process. William was great not to pressure me for the sale answered every question and knew everything about that particular model I wanted. The chair showed up at my house in Florida about two weeks later as promised. The delivery folks were great too. They unpackaged the chair and set it up in the room I requested in less than 30 minutes. This chair is fantastic. I've had back issues for a few year now and I'm thinking this chair is going to be the best thing I bought to get some lower back relief in a long time. Thanks again to everyone at relax the back