WARNING: DON'T EXPECT YOUR QUESTIONS TO BE ANSWERED…read more I called 3 minutes after opening and Frank was still on his way to the store and told me he would call me back, which is fine and I did appreciate the follow up and call back 10 minutes later. Since we have a small family room, the first question I asked was if a specific measurement range for sofas were available to make and/or try at the store. The second question I asked was regarding the fabric material and if it pils. My third question I asked was regarding the material of the cushion/if it was made of memory foam. As soon as I asked this third question, I was told that I asked too many questions and advised to go to La-Z-Boy or come in person to his store, not to mention that he quickly hung up on me. I did not realize that asking three questions, let alone shortly after opening hours, was considered too many questions. Instead of taking ownership of not knowing the answer to my third question, I was gaslit into thinking that I was in the wrong for asking that question and turned away as a potential customer. I wanted to be supportive of a local business but it seems like customer service is much better in larger chain retailers. The only positive was that I didn't waste my time driving there and experience the worst customer service in person.

From an era gone by. Don't miss their fire sale. Frank is awesome! Worth the visit before it closes…read morein 2 weeks.

Stopped in today on the recommendation of a family member…read more Oddly empty for a weekend--only one other customer. Asked a salesperson named Gail to sell us chairs that we could on their website. Total would have been about $2k, over and done in ten minutes. Gail derided them as "imports" (even though most of the stuff in the showroom is made overseas), showed us nearly everything else in the store, and ultimately pressed us to buy chairs that were literally 10x more expensive than the ones we asked about. Every time we asked about the ones we wanted she told us about something far more expensive. As we left, she offered to print out data sheets about both chairs. She gave us the sheet for the super-expensive chairs, but somehow forgot to include the sheet for our first choice. I have zero faith that any deal with these people would go as expected and I'll never buy anything from them.

First off, you won't be allowed to browse without being hounded by a sales person following you…read morearound. Yes they had some good information, but I couldn't look at anything or even keep up with the rest of my family because the sales lady wouldn't stop talking. Also, there was an African American couple in there the same time as us and this longer haired sales guy/owner I didn't catch his name, actually told them they "segregate" customers "not by color of course" but by "style." Unbelievable he even had to go there. Won't be returning no matter what the quality of their furniture is.

I'm elated with all the furniture I ordered from Anthony at Modern Design Sofas. I had a very…read morespecific color in mind for my sofa and he was able to provide two different fabric samples to choose from. I also ordered a swivel chair and a coffee table. Anthony was very personable and has great communication skills. He kept me informed through the entire manufacturing process. And, the delivery was well within the estimated timeframe to receive. The quality of the furniture is amazing. The service was more than I expected. This isn't your average big box furniture shopping experience. I'll buy from Anthony again!

Got a modular sectional from MDS. Had a great experience, Anthony was great to work with to the…read morepoint and no hassle purchase experience. The sectional arrived earlier than scheduled, smooth and professional delivery too and sofas looks awesome.

I love this store! The furniture is barely used and as I understand comes from model apartments…read morethat are used for show. The prices are great and I bought my couch for under $200 dollars, plus a bedside table with drawers for $30. The only downside is that the selection is fairly limited so it's a hit or miss whether they will have what you are looking for. It's a great place to browse but not so much a place to find exact needs.

Very nice people! Excellent value for the money... I had an apartment that looked like I just moved…read moreout of my parents house although I've lived on my own for several years. I was very impressed by how well the sales staff worked with me to find exactly what I was looking for! I ended up refurbishing both my living room and master bedroom for just under $800! Now my apartment feels like an established apartment. Although this is lightly used furniture... I was able to look over every item I purchased. I am normally hesitant to make such a large purchase at one time, but before and after was such an extreme benefit, I will recommend them for anyone looking for reasonably priced furniture! Note: their inventory changes so much that they will always something different in there each time you visit (I wend in there several times in a week to decide my whole purchase). ---I didn't have anything to move the furniture with so I ended up renting a U-Haul for the "day price", and picked up two guys from Home Depot to move the furniture. In the end I spent just under $975 from start to finish (including fees to take junk furniture to the dump)!

I needed to take some time to really think about whether or not I wanted to give the rating that…read moreI'm going to give. After about a month of reflection, here's my honest take. This review won't be structured how I normally structure it so please bear with me. Pacific furniture gallery is nestled in a plaza in Southcenter. My wife and I were shopping for a new couch last year and went to Macy's first, but didn't see anything we wanted. As we walked to the car, we saw a guy holding a sign for Pacific Furniture Gallery-- instead of going to lunch we just decided to go to the store. The employees here were extremely warm and welcoming, and after disclosing what we were looking for in a couch, we were shown an amazing Chaise that was customizable and had a top-notch warranty. We were instantly sold and purchased the couch. During the purchase process, we were told it would take between four and six weeks for delivery. This was in early December. After week seven, we had not heard anything from the store. We called were told us it would take some more time. I know just how much the global supply chain was affected by Covid so an extra week or two wasn't going to hurt. Unfortunately, this turned into a month long back-and-forth with the company, with them telling us it would be another week, every week, for roughly a month. My tolerance for pain is extremely high so I tried not to get too upset as to not somehow delay this couch even further. The couch did not come until after week 11, almost double of the max time it would take. The company did waive the delivery fee, which I truly appreciate, but had I known all this would happen, we would not have purchased. Looking at the other reviews, it seems delivery has always been an issue. To wrap up: Pros - We LOVE our new couch, and love how we were able to choose the fabric of the pillows and the couch itself. - The price of the couch, although high, is justified by the quality of the product. - Salespeople were really nice. Cons - Late delivery. It felt like there was always an excuse for the couch delay. Excuses for additional delay didn't feel genuine. - Communication issues post purchase. All in all, I give this place 3/5. Would not recommend for the average buyer, but if you are willing to drop extra cash, check out their offerings.

Came here last Saturday the last of 8 furniture stores we visited while looking for a new couch &…read moreloveseat. We had seen it all. Junk, funky, cheap, very expensive. Non exsistent sales people & pushy sales people. Thank God we found this place. We walked in to a nice showroom of beautiful moderately priced quality furniture. Norene greeted us & asked us if she could help us. We told her what were looking for & she pointed us in the direction of a few couches that matched our needs. She then left us alone to look at them & discuss them. She returned at an appropriate time to see if we had any questions & to discuss the merits of the couch we liked. She said they were able to sell us those couches off the floor & deliver them in 4 days time! Wow! They were delivered on time by polite & professional delivery people. Yes there was a $125 delivery fee from Tukwila to our house near the UW. Well worth it for my husband to not have to drive down there & back twice in his truck that gets 8mpg.

Definitely go in if you want the staff to ignore you. Walked around for several minutes and the…read moreperson at the back never looked up from his computer and the person who walked in who clearly worked there looked at me twice and said nothing.

RUN -- DON'T WALK -- AWAY FROM THIS STORE. Worst experience ever. Ordered a couch on November 22,…read more2025, and received it on May 5, 2026. That would have been fine had I been told this, but they promised it in February/March. When they told me it was a week away from being delivered in March, I removed my existing living room furniture and sat on the floor for two months while I listened to their continued broken promises, excuses blaming others, and empty apologies. Their waiver of the delivery fee did nothing to alleviate my displeasure at their poor customer service. Not once did they reach out to provide an update; I had to contact them. I planned to purchase for more furniture from them but will never step foot in there again. You shouldn't either.

I am out $4000.00 .Jack Shuster took my money in July 2025, and never fulfilled the order. When I…read moreasked for my deposit back, he said he didn't have it. He is still doing this to his customers and the website is still up and running. DON'T DO BUSINESS WITH THIS COMPANY.

We purchased two Wallbeds from this store. We are very happy with the quality and construction of…read morethe beds. The first one in 2012. Then the second one 2023 for a different room. Customer service and communication was excellent!!!

The experience left me frustrated for sure, but primarily just confused. I contacted multiple…read morefurniture makers and ended up choosing UR after visiting their location. I ordered a custom-made table (basic but sturdy design, literally just a tabletop on 4 posts) and paid for it in full on Aug 3 2020. The first red flag was unresponsive and slow communication. Here's what I emailed them regarding specs (this will be important later): 08/03/2020: "Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance." 08/14/2020: "Hi, I've tried to reach you by phone a few times regarding the desk." The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. I can't post the entire thread because of character limits but here's a sample of me emailing them: 09/07/2020: "Hi, any updates?" 09/17/2020: "Hi Patrick, I have not heard from you in several weeks now." 09/23/2020: "Hello Patrick, I would really appreciate an update from you." 10/05/2020: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now." 10/23/2020: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?" 12/08/2020: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving." 12/15/2020: "I'd like the table that I paid for in August please" UR had me visit twice, on Oct 24 and on Nov 11 to see the tabletop in person to talk about the color. In both instances, I insisted on a dark walnut stain. I emphasized the reasons why I requested it, emailed them samples of the color, supplied photographs, and even pointed at samples within UR's shop that matched what I was looking. The staff, for whatever reason, seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do". Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. I have no explanation for their behavior but at that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I "suck ass" then eventually getting his attorney involved. To their credit, UR *did* soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things: 1. The table was the wrong dimensions, and too short by 10%. 2. The table was not actually flat and curved inward (see picture). Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose. I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer delays; to be clear I'm not blaming UR for that. But the issue here is that over the course of several months it was extremely difficult to get a hold of them or get any concrete updates, and what I did end up with eventually was seriously deficient on multiple fronts. Even though I eventually did receive a refund (thanks to PayPal), time and money was wasted on delivery costs and unnecessary court filings on my end. I'm sure UR lost a lot of money as well! But that was a result of some very basic errors on their end and I don't understand why they'd let this happen to them. Hence my confusion.

Great spot right in the heart of Seattle's "home improvement" neighborhood in SODO…read more - unfinished wood - beautiful finished furniture pieces made with reclaimed wood. - unique, one of a kind finds - custom furniture - other vintage pieces great for that industrial chic home decor Popped in over my lunch hour and was amazed by Urban Reclamations show room/shop. There were guys working on pieces in the back. Vintage pieces almost a la antique shop as well as the raw materials that you can purchase by the foot. My coworker is going to buy a piece of wood and make a shelf with industrial looking hardware. Very cool. The staff was super friendly. HIGHLY recommend.