When we went to Couch the first time, we were clearly just looking, but the staff were super patient explaining all the options and noted everything we decided on, even though it wasn't clear if we'd be purchasing or not. When we returned to buy the sofa, months and months later, all our notes were saved and all they had to update was the price (which increased slightly, but to be expected). We experienced a delay, as other reviewers mentioned, because our fabric was backordered, but it was handled well. The salesperson we talked to (sorry, don't remember your name!) was clear from the get out that it could happen, and communicated with us on timeline. It turned out that our couch was actually ready before the delay date, which was a nice surprise. The sofa itself is great quality. It replaced a Lee Industries sofa which broke down after 8 years (which is actually a short lifespan for that level of quality) and Couch's compares well and was certainly cheaper than another Lee sofa. This sofa has the additional perk of being exactly what we wanted in terms of dimensions and cushions, which is wonderful since my 6'3" husband didn't really fit on our last couch. And the sofa has made our new Crate and Barrel chairs look really crappy in comparison, though they were priced comparatively with it. My only complaint is I wish they had higher end fabrics and more options available, but the fabric we ended up with is holding up great so far. All in all super pleased. And if we can get C&B to take back the defective chairs, we'll probably buy new ones from Couch, too! read more

Definitely go in if you want the staff to ignore you. Walked around for several minutes and the person at the back never looked up from his computer and the person who walked in who clearly worked there looked at me twice and said nothing. read more

RUN -- DON'T WALK -- AWAY FROM THIS STORE. Worst experience ever. Ordered a couch on November 22, 2025, and received it on May 5, 2026. That would have been fine had I been told this, but they promised it in February/March. When they told me it was a week away from being delivered in March, I removed my existing living room furniture and sat on the floor for two months while I listened to their continued broken promises, excuses blaming others, and empty apologies. Their waiver of the delivery fee did nothing to alleviate my displeasure at their poor customer service. Not once did they reach out to provide an update; I had to contact them. I planned to purchase for more furniture from them but will never step foot in there again. You shouldn't either. read more

Buyer beware. We ordered a couch November '21 and waited 6 months for our very expensive sofa....only to receive the furniture equivalent of Grimace. I called and they let me know the swatch in the pictures and the couch pictured are the same fabric, but that there will be "variations". Ok, I get that, but these aren't even close and now I'm out thousands and need to start all over again. While these may be well made, my advice would be to go with the plainest, most neutral, no way could it possibly have "variations" fabric they offer - once you get it, that's it, you're stuck with it, and if the "variations" leave you disappointed, that'll be that. Technical note: both pictures were taken with the same iPhone 13 Pro Max, no filter or flash. The only difference is the swatch was in the Couch store in Ballard and the actual sofa is sitting in my living room at 3pm the day it was delivered 6 months later. read more

I've put a lot of thought into this review, overall I highly recommend Couch because our couch is quite literally perfection. It is a work of art and of master craftsmanship. It is now about 2 months in use and barely looks like we've touched it. The cushions so far have held up impeccably. And we have 3 cats! (Hence the blankets) the couch is exactly as we ordered, every single detail custom. We love it! That said, I would be remiss if I didn't note the frustrations we experienced with the customer service aspect. The couch was 3 weeks late, 3 weeks late from the original 2-2.5 months estimated ship date. So it took 13 weeks from date of order to delivery. We were not contacted about the delay until the 2.5 month mark, literally on the day I thought I'd be getting a call about delivery and it was unfortunately to notify of the delay with no estimated delivery date. When I expressed confusion and frustration over this I was offered a free delivery ($100 value) on a nearly $6,000 custom couch. That's a pittance and quite frankly free delivery at that point should be obvious. I did receive numerous calls from the owner, who had plenty of excuses and in the end came down another $100, but all in all it was a disappointing and frustrating experience. At one point he compared himself to crate and barrel, emphasizing that they would have no remorse or compensation for a delay like this, which I felt was odd since I didn't purchase my custom couch from crate and barrel. I purchased a custom couch at a premium and expected to get a 5 star experience. Luckily, the craftsmanship is impeccable and the couch itself is worth it. Just don't have high hopes of a timely delivery or exceptional service, but you will get the couch of your dreams. Also, the delivery was A+. read more

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We had our heart set on a Room and Board couch but given the size we wanted it wouldn't fit be able to fit up the entry stairs to our living room. Luckily we were walking by Couch one day and decided to pop in and mentioned our issue - no problem they said, we can build a split couch so the two halves can make it up the stairs! We went from there and designed an amazing couch that we are so happy with. There are so many options from fabric to firmness to legs and styles so make sure you have time to do this properly. We also got a matching ottoman and it is great. The quality of the couch so far is amazing. Exactly what we were looking for and delivery was smooth and friendly. Only downside is that since each one is custom made it took 2 months before it arrived. It is also pricey but if you're looking in the range of Crate and Barrel/Room and Board, I would definitely consider Couch as you can design exactly what you are looking for. read more

I purchased a sofa and ottoman from Couch. I worked with Allegra and she was over the top helpful. I am not the best at designing a "look" for a living room but she gave me all the help I needed. She even helped me pick out my rug (I took samples to the store). The Sofa: It is everything I wanted and exactly as I imagined it. I could not be happier. Sometimes I am stunned that I own something so beautiful. I've never seen a couch like it anywhere else. Classy and comfortable. The Ottoman: The ottoman was not 100% perfect. It was a leather ottoman with a stitched seam down the middle of the top. The stitched seam down the middle was not what I expected. After I screwed up the courage to complain about so minor a detail to Ameer. Ameer, in a show of first-class customer service, is having another one made for me with the stitching that I want. I did not have to argue with him about it at all which was a surprise since it is a minor detail (one I still feel kind of guilty for caring about). I would recommend Couch to everyone. You won't regret it! read more

I've had a great experience with Couch. They were very helpful with the details of the options available - type of padding, suggesting different padding in the back and the seat because the seat's under more pressure, options for changing dimensions, legs, etc. They also steered us to getting a consistent height on our ottoman, couch and chair so our legs are always level when we use the ottoman. I wouldn't have thought of that. My husband and I were walked through all of it. We'd been bitten in the past buying a $1500 "leather" couch in another store started to shed in a few years. I didn't realize there's no laws about labels or telling the truth about materials in furniture. :p We wanted something that was going to last, so were very happy with the quality of materials and the option for the heaver, stronger frame. We had the hardest time picking fabric. There were so many options, and we have some overlap in taste but our first choices are always so different. It takes us a long time to agree. We both thought a bright color would be fun, but even with all the options nothing bright complemented the complex coppery tones we already had going on in the space. The staff were very patient and wise. Early on they mentioned gently, almost in passing, that neutral colors were often a great choice because they always work with everything, and you can change colors around them. Then they left it alone. :) We came back years later when our remodel was finally finished (long story there) and were still stuck on trying to find the perfect bright color. They very wisely and gently didn't try to give us an opinion but left it all to us. I've noticed in reviews some people want more design guidance, but in our case I think they were right not to. It's a very expensive purchase and we have to be fully committed to owning every decision or we'll wind up unhappy. In the end, we went with a very dark grey. It's absolutely gorgeous in the room. We bought during Covid so delays were expected. They communicated estimates and updates perfectly. The delivery folks were wonderful about getting the heavy furniture around tight corners and stairs without even grazing our carefully remodeled walls and floors. Then years later I couldn't remember if we'd gotten things stain treated. We're obsessive about keeping things nice, so I couldn't imagine not, but I didn't keep a record and just wasn't sure. I sent an email on Labor Day expecting a reply until the day after - a full business day for something non urgent is reasonable, and holidays are often busy. I got a reply within hours. Rosie had already looked up my order, told me what treatment I got and gave me a ton of info on it, how to care for stains if we got any, and a recommendation for DA Burns in case a spill ever does set. She gave us all the info we'd need, so I have it all in my email in case anything happens. Then a couple days later Allegra followed up with me to make sure Rosie reached me, and gave me even more tips for avoiding stains. I'm very impressed all around. read more

Lack-luster experience to say the least. In a custom couch store I expected some effort from the sales staff to guide me and ask me the questions to get a sense of what we were looking for....I have never done this custom couch thing, I had made an appointment thinking we would sit down, go over budget, styles, material, measurements and fabric options to see what we could narrow down that was within our budget and style. Instead they told us to walk around and let them know if we had any questions....I didn't even know where to begin. My husband was over the whole thing in less than 5 minutes, I wanted to give the benefit of the doubt, so I tried asking a few questions, but did not feel confident in the answers they gave and it left me feeling unsure about everything. Then we got the estimate and it was way out of our price range. We left frustrated and couch-less. They definitely have a "type" of customer but that wasn't us. Seems like from other reviewers they have noticed the same thing. read more

I went in really excited about my new couch... ...I sold my existing couch (bc I assumed it would be delivered on time)... then waited... and waited and 5 weeks went by!!! Ok, fine. Things happen.... riiiiiiiiiiiight. I can honestly say this is the most disproportionate and uncomfortable couch I've ever had. I strongly dislike this couch. I have finally decided to write this bc Ameer has been ignoring my calls since MARCH. He came and looked at the couch - said he would fix the CONCRETE CUSHIONS and then .................has NOT returned any of my calls since then - 4 months have gone by. WOW! read more

we bought Couch's version of Restoration Hardware's Maxwell leather sofa and couldn't be more pleased. We wanted a big, beautiful leather monstrosity to be the centerpiece of our rather large living room. And that we got. RH's Maxwell retails for between $4200-$5100, and is made in China. We got ours for just under $3k (including tax and delivery), and it's made here in the states. talk about a no-brainer. The leather is luscious, the cushions are comfy, and the sofa is so deep it's like sitting in a 4-seat chaise lounge. my friend who's 6'6" can't even get his feet to touch the floor when he's sitting all the way back. I'm just so impressed with the quality, craftsmanship, and value, and can't wait to fill our home with more Couch goodies. read more

Oh God... Several days later, I'm still feeling the pleasure tickles left on my fingertips by the soft, divine velvet Ameer uses in some of his couches. We ran into Couch Seattle's website by reading about this business in Apartment Therapy. From momento uno, I was intrigued by Ameer's furniture adventures. Last time we went for a coffee stroll to Fremont, I told the BF I wanted to take a peek. I'm so happy we did. The couches and chairs are stunning, well-crafted and elegant without being pretentious, most of them featuring clean and simple lines. Beautiful. Prices are insanely good for a piece of furniture of such quality. Maybe it isn't a range that will allow you to make a "spur-of-the-moment" buy, but you won't need years of savings to purchase a piece. Besides velvet, customers have a pretty wide selection of fabrics to choose from--even leather. We didn't buy anything but took a thorough look around and I can assure we'll be purchasing something from this store very soon. I know the Cristofani chair is waiting patiently for my pocket to recover from my studio's investment. This beautiful chair is made with a cream-colored, silk blend damask, wood and nickel nail heads. I can't stop saying it...beautiful. Couch Seattle shares the space with The Orange Splot Gallery so they also do custom framing on site. And that precious velvet! I'm pretty sure that if there is an afterlife with heaven et al, this is the kind of fabric your angelic tush will be sitting on for eternity. I'm going to be good from now on. Someday, I want God to tell me "this velvet couch is your prize for for being such a good egg." read more

Finding a new couch is never an easy task. My husband and I searched high and low for the right style, color, and price. We finally settled on a nice Crate & Barrel model when I suggested we check out Couch Seattle, "just in case". We were floored with Ameer's selection and prices! Our couch arrived this week and we LOVE IT! It looks exactly like the C&B model, but even better - customized in a fabric of our choosing with added padding to the cushions per our request. Browse around at Pottery Barn, Restoration Hardware, or Design Within Reach - THEN go see Ameer at Couch Seattle. Odds are he can get you exactly what you want, customized in any color or configuration. And the prices can't be beat! See: Furniture, couch, sofa, chair, custom upholstery, loveseat read more

Caveat: I have never bought a couch before so I really can't compare to La-Z-Girl, Crate and barn etc.. I'm glad I found Couch online after months of fruitless image browsing/ actual window shopping for pieces that were far less appealing at the same price or higher. I wanted a specific couch and chair per my imagination and custom dimensions and I got them. I also got honest service that was consistently considerate and responsive. One part of the couch was not quite the length in one place that I had wanted. The chair was a dream come true. I felt a little inflexible asking for a return and redo, rather than a price reduction. But I wasn't treated like I was being a jerk. I was reassured that it would be totally remade (but) that it would take the same amount of time as the first (ok, duh). I offered some additional money to offset the significant retail hit they were taking and to help get the project going. Not only was this refused I was thanked for my graciousness... what? For being the pickiest person of the week/month/ever? I was told 3-4 months for commission to delivery and I received the furniture in 3 1/2 months.The redo arrived flawless and exact in every way. It is a tangible, elegant reminder to me that integrity and patience persist in business. read more

Got a custom, one of a kind, perfect for my strange little living room couch made by these guys. Rosie, Lauren and Allegra all helped me a different times. Excellent product, knowledgeable and friendly staff, and reasonable lead time. Highly recommended. read more

I can't say enough great things about Couch and it's owner, Ameer. As a green interior decorator/space therapist, I am a picky one, so finding Couch was a dream come true for myself and my client base. I seriously almost fell over. Next, I have to say that there isn't enough emphasis on the fact that Couch's sofas all begin with an ECO-FRIENDLY base. From there, you build it as green, or not, as you want/can afford. All for a median price point of $1200-1500k, where many sofas begin at that price! The next dream come true is that Couch sofas are CUSTOM - that means you pick everything from base to fabric to style to size. Or, tell Ameer what you want and he'll pick it for you. I can't tell you how hard it is to find something that I like for myself, and for clients, for a price point that doesn't clean out their entire product budget. I was always wishing I could mix various sofas together for the ideal product. Ameer has made this dream possible, for a price point that more can afford! AND, don't forget, all sofa bases are eco-friendly, so you are having a lesser impact on the planet when you choose Couch! Thank you Ameer! You rock! read more

We ordered a couch and sofa chair from Ameer and Couch back in September. We liked the selection of mid-century stylings and fabrics. Since we were in the middle of a remodel we were not in a rush for our couch, but 3 months later they had still not arrived and I started to call Ameer to figure out what was going on. The couch and sofa did eventually arrive about a month late, but they had the wrong filling. We had special ordered a latex, non-flame retardant filling and the couch cushions had the standard filling. Ameer promised to get the new cushions quickly but had trouble getting his factory in LA to get them made up. When they did finally arrive over 6 weeks later they had the wrong sewing around the buttons and he took them back and said he would have a local shop fix them for us. That was 3 weeks ago and we still haven't heard back from him. So why even 2 stars? Well I think the issues we experienced were generally out of Ameer's control and he has shown good faith by spotting the problems and promising to make good on fixing them. Ameer is knowledgable and really knows a lot about couches. He really is passionate about the business. That said he needs to get better control of his suppliers. I probably will not buy another couch from Ameer until he gets his supply chain in order but he has a good concept and if you are not in a hurry and can handle a little churn, the end product is good. read more

This place is pretty remarkable. You go into their floor room, you check out the couches, then the staff come and help you decide exactly what you want in a couch. And I mean exactly. Everything from the length, width, width of the arms, fabric, filling, cushions ... how high should it be off the ground? Do you want walnut or stained alder for the foots? Color, firmness, will it get through your front door ... do you have pets? They have 3 different types of fabric in various colors for households with pets ... When you get a couch here, you get the sense you're making an investment in a lifetime piece of furniture. I don't think I've ever felt that way when walking into a furniture store. My husband and I won't be purchasing until later this summer, but we're excited ... will update when we actually get our couch. And, yeah, the price is incredibly reasonable considering you're getting a custom-made piece of furniture made from high-quality resources. read more

The sofa I received is like a work of art, and of much higher quality than I expected. I did select a few upgrades during the customization, so that probably helped. Removing one star because I wasn't informed that my fabric was back ordered until the week before I had expected it to be complete. Ameer did work with me to get it delivered ASAP after that, and the alternate fabric I ended up with is actually more to my liking than my original choice, and he even gave me a discount for my trouble. My primary feedback is that Couch might benefit from investing in some software for better order tracking and communication. Either way, I like the couch and appreciate that the staff did their best in a difficult situation. I'd buy again. read more

Came into Couch with the hopes of buying something on the spot from the showroom floor. Ameer helped me find the perfect couch for our space which will be delivered next week. Ameer was very friendly and open to price discussions. Although I could tell it made him a tad uncomfortable. But, of course it did...he has to consider his bottom line, right? It wasn't the best or cheapest deal that I have found, but I enjoyed going into the Ballard shop and feel like I am supporting something local. Plus the couch will be great for our space. Only 4 out of 5 because I felt a bit uncomfortable after I purchased the couch and was waiting to get the little sculpture that I had also purchased (this badass climbing man...essential, no?!). I am sure it was just because 1. we were done negotiating 2. i drive a hard bargain 3. we all needed lunch as it was noon. Overall, props to Couch and Ameer. I look forward to the delivery next week! UPDATE: Couch was delivered on time and the delivery guys were respectful and efficient! Our couch fits perfectly in the space and we love it more and more each day! Will definitely go to Couch again when in need of more furniture! read more

We picked out exactly what we wanted... we even made some custom requests. We agreed upon a contract whereby the impetus was for them to get us the couch by an agreed upon date, despite there being a bit of a backorder. Ameer took it as a challenge and really stepped up. The day we agreed / hoped the couch would be here, it was. We had an amazing experience in the store, and are really loving our new couch at home. read more

My husband and I had never bought a "real" couch before. Although we didn't quite know what we wanted, the lovely lady in the store sat us down on several different couches in order to fully understand our preferences (even though we didn't know ourselves). And now our couch is our favorite thing in the entire house. Only two things make my review lose a star: We were teased of a delivery that wasn't our couch and then we had to wait a few more weeks (but it was still on time, so I couldn't complain too much) When the couch was delivered there was a strange dark spot on the back of it. It's a slip covered couch and it came right out in the wash. Ameer was VERY upset about it and tried like hell to get it out while he was there. Bless his concerned heart. read more

We've had our couch nearly 8-months. It looks amazing and we've successfully removed both wine and chocolate stains on separate occasions! I don't remember the name of the material, but when they tell you it can handle industrial wear and tear, rest assured: it's true! We were afraid to go with a white couch, but loved the look. Wine came out with dawn dish soap and the chocolate with cold water and a dab of Spay n Wash. The only complaint I have is that the couch is too comfortable. I've always been picky about furniture comfort, but our Dixon is no comparison! It's simply on a whole new level of comfort that I had once thought un-achievable. The staff is customer-first all the way. and incredibly polite, so much so that when I walk by the store I feel like I should awkwardly pop in just to say, "Hi" and catch up on their lives and let them know Dixon is doing great. (I don't know how they keep their cool when pre-pubescent tyrants are terrorizing the showroom, but they do, and I've seen it happen a number of times, as we visited several times to talk ourselves into white.) If you like the white just go for it. Show this review to your significant other. It will be okay. Don't worry if you kick a wine glass into the couch splashing a 12-inch diameter of Cabernet on the "show side" arm... It will come out! read more

I love when a company does one thing, and does it well. The showroom is full of couches in a variety of upholstery fabrics, going beyond the simple beige and cream that you find at places like Crate and Barrel. The couch fabric can be chosen, the cushion firmness, the couch length...pretty much everything. They have floor model sales from time to time that offer great discounts, and even their normal prices are very reasonable. I've always found the sales attendants to be helpful without being pushy, even for someone that was just browsing. This is definitely one of the first places I'd check out when looking for a new couch, they just have so many unique options all in one place that it's hard to go wrong. And even if you don't find exactly what you want here, it'll give you a good benchmark for what you can get with your money when going to other design stores. I do think the show room comes off a little "cold" and could use some additional artwork on the walls or more ottomans and coffee tables to help you imagine what the couches would look like once you bring them back to your house. But, that's a minor nit and doesn't impact the luscious awesomeness of the couches that they are selling. read more

As good as it gets (as Yelp puts it) is right! We finally decided that we could afford a new couch, and landed at Couch Seattle's doorstep after a friend recommended them. We had shopped the competition (think C&B, Pottery Barn, etc) and were rather unimpressed by the same old designs for high prices. Couch Seattle was an excellent change. First, they had tons of couches on the floor - and they can customize any of them to your taste. Best of all, the couches are still affordable! We love our couch! read more

I love my couch! It's beautiful. They were super friendly while I was making my selection. They took the time to explain everything about each choice. I must have called four times over the next few months because I was so eager to get it, and they were helpful, never acted annoyed that I called to check up AGAIN. It came in just on time for my housewarming party, literally the day of. They squeezed in my delivery when I told them about the party. SO great! read more

Couch - Down-filled velvet sectional in wasabi green with blind tufting and flat stitching. - Furniture Stores Near Me - Seattle, Washington

Couldn't be more happy with my experience. The ability to totally customize my couch (style, fabric, fill etc.) helped me pick the perfect couch to fit my den. Ameer was also quite knowledgeable as we worked towards the perfect couch for me. Customer service was outstanding and the delivery was right on time. I didn't experience any of the problems of some of the other reviewers, even though my couch was completely customized. Overall, a great local business. read more

For a long time, I resisted going to Couch- I was buying a sofa, not a couch! ;-) Finally, I checked them out because they actually have latex as an option. I was able to get the sofas I wanted, in my choice of fabric, in a custom size, with 8-way hand tied springs, double doweled and reinforced frames, plus WITH latex as the foam, for less than what it would have cost for an equivalent sofa from Lee Industries or any of the other major N.C. brands. No stranger here to buying sofas- I've bought a few over the years. The two matching English roll arm sofas I bought from Couch are hands down the best yet. Their workmanship is beautiful, and the sofas are as comfortable as can be. It took a while, but that's because it's custom-made in their LA factory. I took that into account when I ordered, and they were pretty accurate with their estimate. I also can't say enough good things about Rosie and Allegra- their customer service is outstanding. When we need our next piece of upholstered furniture, we will go straight to Couch. read more

Great experience with my order. Ameer is clearly passionate about couches. He did a great job communicating with me and answering my questions. It was clear that he wanted to make sure we got what we wanted. We ordered two couches and two ottomans, with a custom length on one of the couches (100") and slightly lower heights on the ottomans than what he had in the store. Everything came exactly as it should have and we are super happy with the results. His delivery people are top notch pros. They had to lift the 100" couch up onto my 2nd floor balcony to get it in the house and they did it quickly and even made it look easy. The couches came exactly the way we wanted on the first try. We were concerned about the couches getting here on time, Ameer charged us a bit extra to expedite them to ensure they'd get here, he also added a penalty clause where he would have paid us a penalty for each day they were late. Needless to say, I'm thrilled we didn't have to execute on that. Price was inline with our expectations. Good furniture is expensive, I'm happier seeing my money go to Los Angeles than China. It was also nice that they could customize the fabric choice. All in all, I'd definitely do business again. read more

Couch - Furniture Stores Near Me - Seattle, Washington

I was in the market for a new couch and was leaning heavily towards the cloud couch at restoration hardware. After visiting the showroom and speaking to several interior designers and showroom representatives, we decided against the cloud. We were warned about the quality of the couch and the constant need to fluff the cushions after anyone sits in it. A salesperson at crate and barrel recommended we try out couch seattle to design a custom couch instead which I never realized was an option. We scheduled an appointment and tried out all of the floor models until we landed on the dixon sectional. It was almost exactly what we were looking for but slightly off on the height of the seat. The sales person suggested a few changes to make it exactly what I wanted and after mulling over color and fabric, we pulled the trigger and put a deposit down on the $6500 couch. We ordered it in February and received it in may and it was just as beautiful as I dreamed it would be. But after a couple weeks, we realized there was an issue with the back cushions height. It seemed to always slip down below the frame and found it odd and uncomfortable. When we leaned back we would feel the hard frame rather than the soft cushion and realized the cushion fell a bit short compared to what we saw on the floor. I called and spoke to Allegra who requested I take pictures and measurements so that she could verify everything was delivered as ordered. After I sent those to her she replied back that everything was done to exactly as it was ordered on their end but the seat depth had been altered and perhaps affected where the cushion landed. Mind you, i am not an expert on couch sizing and left that to my sales associate to figure out but they didn't want to offer any solutions other than to come to the showroom so they could show me that the cushion was a standard size. I asked if there was a way to get new back cushions and that I would be willing to pay because it was obvious they were not going to offer any assistance on it. She came back with a quote of nearly $1000 for 3 back cushions and I just gave up. I am going to figure out a diy workaround at this point but am disappointed that this is even something I need to do. It was an expensive couch and I trusted the salesperson to ensure all of the modifications made sense but in the end, any error is mine to fix. I love the couch other than the back cushions (which is kind of a big deal) and will vouch for the comfort and construction, but the overall customer service was not what I expected. That said, if you buy furniture without making any modifications I'm positive it would be perfect. Expensive Lesson learned read more

This is the e-mail I just sent to Allegra at Couch Seattle Hello Allegra, Just wanted to thank you again for all your help and to let you know that I LOVE MY NEW COUCH! I have literally been searching for years to find a couch that works just right in my living room and have tried a few other options and this one is perfect. It fits perfect in the room, it's beautiful, it's comfortable and it finally finishes my living room. Sincerely, Keelee Frost read more

We went into Couch ready to order a couch. We had some specifications about dimensions, had browsed their model couches online, and were ready to buy. The sales person was so dismissive and rude as we tried to explain what we were looking for that we left in under 10 minutes, went to Area 51, and bought a couch there. Sadly, I'm pretty sure we could have gotten a great couch that met our specifications almost perfectly at Couch, but the sales person's attitude made me realize that even if our dream couch were somewhere in that store, there was no way he was going to let us get it, nor do I want to support a business that treats people so poorly. read more

Totally dissapointed. I was so excited to find Couch and we ordered a sofa from Ameer two days after moving into our new house. We were originally told it would take 8 weeks to be delivered. When the 8 weeks was almost up, I called to check in and found out that they had run out of the fabric we chose and it would be another 2 months to get more of that fabric, or we could choose another fabric and it would take another month to get to us. We were dissapointed both in their lack of communication about the problem and the fact that we had to wait an extra month for the sofa. But these things happen. When the next month was almost up, Ameer told us that it was about to be shipped and would be here in two weeks. Great, another delay. The capper, however, was that the next call we got from Ameer was the day AFTER the sofa was supposed to be here (for the third time) and he said the sofa was just being upholstered and there was a tear in the fabric and it would take another month to get more of that fabric. I mean, are you kidding me?!? At this point it wasn't just delays, it was dishonesty. The sofa was supposed to be en route and instead it was just being upholstered. Not a good way to run a business. I asked for my money back, and we eventually got that too, but not without additional delay . Hugely dissapointing. I would be exceedingly cautious ever ordering anything from this business. I noticed that MissMaryAnn D's review is about how excited she is to order a couch from him. We were too. Good luck with that. read more

Found a sofa we truly wanted, yet it was not to be. When we returned to pay w/ a check ( a courtesy we extend to local bizzes), none of the custom options we'd chosen had been notated. We were awfully surprised, ensuing quote from clerk's email: we generally only write down the details if a client asks. A. If that's true, they'll be out of business before our couch is built. B. If it isn't true - eff that! So, we drove to Portland & bought almost the same sofa from a shop called Perch Furniture- they even had a fabric we liked better than anything in Seattle store. Sometimes even the most motivated shopper is thwarted by awful customer service. read more

We recieved our (very nice) couch after two weeks of delays. (As I understand it was a shipping issue.) I would have appreciated more pro-active communication from Ameer but I did appreciate he agreed to an additional discount. read more

The product is pretty good and in store attention is great, but once your purchase they have a lot of delays and poor communication on your status. I ended up getting it allmost one month late after the 8 weeks promised... read more

While we love our new couch, and Allegra was great in the showroom, Ameer (owner) needs a few lessons in customer service. The time it took to get our couch 'right' and his lack of follow up without constant prompting were total downers. Our couch arrived in about the promised 8-10 week period. These are custom couches, after all. It arrived with a base that was too tall, so Ameer ordered a new base from the factory. Ameer said it would be about 10 days. He did not follow up to give us any other indication, so we called. Then called again. And again. It was always OUR incentive to find out when it would be delivered; Finally, after two months, the base arrived. Ridiculous. He should have ridden the folks at the factory to get it done pronto. Ameer, I am not the first in these reviews to complain of your lack of customer service skills. Get the message. You have a fine product to sell, but I do not feel compelled to ever refer anyone to your store. read more

First off - quality of the couch is very good, we had no issues with our specifications not being followed. 5 stars for Allegra in the showroom and the actual product. Why 2 stars? Late delivery and poor customer service. I echo the previous post - we also paid our deposit in Sept and were promised a 6 week delivery. We were planning on having a housewarming...then planning on hosting Thanksgiving...then a Christmas/holiday party. We got the couch after 14 weeks and many promises that didn't come through. We wanted to support local businesses (although the product is made in CA). But I would not buy from couch again until the supply chain is better and the business side is firmed up. It's a good little shop but they are not showing the ability to adequately scale up. read more

I'm updating my review to 4 stars. I received my sofa and I love it. It's beautiful, comfortable, and a great size for an apartment. The communication, though, as other reviewers have noted, was lacking. When I placed the order, I was given an estimated time of 10 weeks. After 12 weeks with no word, I called the store and was told that it would arrive 5+ weeks late. Instead of an apology, I was told that certain factors are simply "beyond our control." Following that initial conversation, the salesman told me that it would in fact arrive sooner. When I called a couple weeks later to follow up, I was given rather mercurial and shifting delivery dates. What bothered me was not so much the delay but that no one had bothered to let me know until I called the store. Great product but there has got to be a better way to communicate with customers. read more

Usually I let bad customer service go, but really felt I needed to write something. I went in there a few weeks ago, there was no one in the store besides me and two sales people sitting behind a desk. I'm shopping for a couch and ottoman- if I find the right style, I would be willing to make an immediate purchase. It was a bizarre experience being the only person in the store and yet neither woman got up from behind their desk to help me- even after I asked for help and about fabrics. Generally people find me quite nice to work with and I don't think asking a question is being unnecessarily demanding. I left feeling that I was not the clientele they wanted. I am being generous and giving them two stars- nice pieces and who knows? You may be a customer they want read more