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Jacq M.

Update: I now could say with all honesty that I am and was so impressed with Kasala's customer service, Kristen is the director for the Kasala stores and after reading my review , she called me right away, she was able to talk to me and my husband about our experience and what I could say is that she made it right for us and for us that means a lot and says something too ---- that's she cares about her customers and is willing to create an atmosphere in which my husband and I would continue to purchase from their store. Kristen mentioned to me that they also stopped carrying bonded leather so they would either carry fabric or real leather or what they call faux leather. Kasala does stand by all their products and I told my husband that I would definitely continue buying from their company, it developed a sort of trust between the customer and the company knowing that you're in good hands once you purchase a Kasala furniture. I would say that for me and my husband, the one thing that I also look into when purchasing an item is customer service and Kasala definitely has that, so if you are thinking of buying your furniture from their company, don't think twice, rest assured you're in good hands, these people know what customer service really is and they stand behind each and every product that they carry in their store. Kristen , you've won our trust back so my husband and I will continue to be loyal customers. Customer service does matter to me and that's what I received from Kasala and mainly Kristen. For all your modern furniture needs at very good prices, don't forget to pop into their stores plus keep a watchful eye for their anniversary sales which is running now! Excellent deals and good prices for everyone to choose from! Kasala not only looks good but they also have GOOD AND HONEST people working behind to provide above and beyond customer service for all your furniture needs! KASALA HAS THE BEST HANDS DOWN CUSTOMER SERVICE! BEWARE: DON'T BUY BONDED LEATHER FROM KASALA!!!!!! For a $2k "leather sectional" I highly beg you NOT to buy from Kasala outlet, they will give you a sense that you are saving money by going to the outlet but actually you are NOT. I wished we could have looked at Yelp reviews before actually buying from Kasala because it would have saved us a great deal of money. Our sectional has been with us for 5 years, no kids yet, barely sit on it , we don't usually have visitors, then tadah! After 5 years the whole couch peels, my husband and I were surprised coz we rarely sit on it, I know it's a couch you sit on it, but it's not that comfy too, I called customer service and showed them pictures and my official receipt but they are only offering 40% off store credit, again, they want to you of course to buy from them then what happens is after 4 years you'll buy another sofa again. I should have done my research first before jumping and buying the sectional, people please save your money, if I would have known that there quality would be this way I could have saved money. They have zero customer service coz if they really cared about their quality and NAME they would definitely make it right for us but they didn't I don't think that 40% off store credit is making it right I understand that we cannot get anything for free but this is not a normal wear and tear this is actually a damaged leather issue, their quality is damaged. They should have warned us that after a few years or I saw in one yelp review after a year the leather will start to disintegrate for damaged items they should at least offer 75% off retail but since reading the yelp reviews there are hundreds of people complaining...., I don't know how these people sleep at night knowing that they sold pleather to their customers. I always say and believe what comes around goes around, people have been posting fake leather here coz if it was real it wouldn't peel after a few years. That leads it to the question : will you still purchase from Kasala or think twice now, it will save you money in the future. Think twice before you do, I wish I did!!!

Couch and chair both from kasala!! Love them!
Jenny Z.

Picked up another piece here recently after deciding to redecorate during COVID. Decided on the Atwood chair. It's faux leather but quality seems really great. Perfect addition to our living room.

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2 years ago

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Elena Z.

Thank you for the kind review Jennifer. We hope to see you again soon!

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6 years ago

Has well priced furniture and the showroom has a large selection of furniture. The furniture is modern and they have restarted delivery

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Kasala Outlet Reviews in Other Languages

Ask the Community - Kasala Outlet

My son and I really loved this oversized round bucket swivel chair we laid on in your store a few days ago - orbit Sherling, but it was $699. We were wondering if there are any more affordable or if you can put it on hold for us for Saturday?

It will be 20% off this Saturday February 29th for our one day only Leap Day Sale event! We currently have plenty in stock and we open at 10am on Saturday. You can also call any of our locations at 206-838-8000, or contact the salesperson that was… Read more

Are pets allowed in Kasala Outlet store?

Yes! We allowed leashed pets in all of our store locations.

View All 3 Questions

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Bedrooms & More - Store exterior - 324 NE 45th Street, Seattle in the Wallingford neighborhood.

Bedrooms & More

(236 reviews)

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Wallingford

My wife and I are so happy we've loved every purchase we've made there, even long after we've been…read moreliving with it. The salespeople know what they're talking about, try to understand your needs, and don't try to upsell you. The family-owned business, since the 80s, sources its furniture to ensure quality and sustainability, making me feel good about where I spend my money. The prices are fair, and you're assured of getting very good-quality furniture that will last for a very, very long time. We bought a Stressless chair, which they sell many of, in the 90s, and it's still my favorite chair in the house. Even the delivery people love working there and care about your satisfaction. We live in a condo where they had to carry a large piece of furniture up four flights of stairs. One board got slightly banged up; they showed it to us, took pictures, sent them back to their manager, and assured us they would take care of it. Later, the owner came out, fixed the dings enough where we were happy, but he wasn't. He said this will do until we can get you a replacement because you bought something new, and you shouldn't have something newly fixed; you should have something you know is new. I can go on and on about what a great experience and value it is to shop there, but most have probably stopped reading this by now. Suffice it to say: if you want excellent-quality furniture that is super comfortable, long-lasting, puts a smile on your face when you see or use it, and makes you feel good about where your money went, buy it at Bedrooms and More. To the Owners, Thank You...We need more small business like you.

Bought my mattress here 13 years ago. Still love it. Latex is the way to go for comfort and…read moredurability.

Ballard Consignment Store

Ballard Consignment Store

(174 reviews)

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Ballard

If you are into used mid-century modern furniture, then this is the place to visit. It was my first…read moretime visiting Ballard Consignment and spent at good 2 hours walking through and exploring. This store is located in the heart of Ballard on Leary Ave. There is a dedicated parking lot, however I chose street parking. Their showroom features vintage, mid-century modern, and high-end furnitures. They also have a decent amount of rugs, wall accents, room dividers, and paintings, and even cocktail sets. The prices are quite reasonable and they have measuring tapes available. If shipping is an issue, they also offer delivery through Uff Da Logistics for a fee. I in search for a record stand, however didn't exactly find one that fit my style. I did score on an antique chess set with case. The staff was very friendly and even offered to open other display cases so I can take a look at other items. I'll definitely revisit this shop and see if there are any other items worth taking home.

I am so glad I came to Ballard consignment for what I was looking for furniture wise. I was gifted…read moremy first TV, and wanted a super unique and used/vintage media center! They had so many beautiful options that it was honestly hard to choose!! I'm including a photo of the table I brought home. The prices were very fair for the beautiful pieces they have. Such a fun store to shop even if you aren't taking something home too! The staff was very nice and helpful and I am so happy with my find!

Joybird

Joybird

(18 reviews)

Capitol Hill

Great experience from start to finish with Joybird and their Seattle showroom! First I called and…read morespoke with Ernesto over the phone, to confirm some details about store hours and certain sofa models that would be available for me to see in person. When I arrived later that day, Ernesto greeted me at the store and spent the next 2+ hours patiently answering all of my questions, showing me various sofa options throughout the showroom and clearly explaining how the delivery process works. I wound up ordering the Briar sleeper sofa in royale peacock velvet and it delivered a few weeks later, a bit earlier than expected, which was awesome. The color is gorgeous, the texture is so luxurious, and it's durable enough to handle my kids and dog. I LOVE LOVE LOVE this couch and truly wouldn't change a thing. Also Juan with the delivery service went absolutely above and beyond getting this incredibly heavy piece of furniture moved into my apartment via stairs. No small feat, he was amazing and so friendly and positive. Soooo happy with my sofa (and matching ottoman), the Seattle showroom experience with Ernesto and the other lovely, friendly staff I encountered there, and the quality delivery experience. LOVE!

My family and I visited the Joybird showroom in Seattle in late January 2024. We were greeted as we…read morewalked in, which is a rare occurrence these days. David immediately approached us for assistance and showed us the different set-up options, fabric choices, and other furniture I inquired about after seeing them online. Before leaving to visit another store for options, he offered to email me a quote reflecting the current promo. I was impressed with the furniture quality, options, and genuine service provided by David. We ended up purchasing the Holt Grand Sectional and Briar Leather Chair and just received them. They're perfect for our house!

Homestead Seattle

Homestead Seattle

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This place is a pretty cool 2-story shop to come and browse some #adulting PNW-ish style: from…read moreTurkish kilim rugs to trendy planters to mid century home goods, this place is fun to browse and even funner to buy!! (Just make sure you have your Visa limit raised first ^_^) The sales people are pretty laid back and helpful and you can ask them any and all questions! Bonus: if you buy plants a block away (at Homestead's really cool Plant Shop), you can buy the planters from this shop and simply take them over to the Plant Shop for plant re-potting surgery...AKA The nice folks at the Plant Shop will repot your plant for you so your plant is all set to bask in its glory once you get to your mid-century quasi-adult home!! Nice!

I truly can't praise this shop enough. From their stunning array of curated vintage rugs,…read morefurniture, and artwork to their staunch commitment to supporting organizations that they care about - how much more could I possibly love Homestead Seattle? The retail space itself is absolutely breathtaking - huge windows that let in the perfect light and beautiful displays. The selection in the shop is ever changing, and the extreme care and thoughtful placement of each piece is evident. Creativity oozes out of this place, and the employees working there embody the vibe perfectly (they're also very helpful and kind). I'm so incredibly inspired whenever I step foot in Homestead. If you're in the Capitol Hill area - seriously, do not miss this spot. Also, their Instagram is absolutely beautiful/perfectly curated/amazing, too!

Kasala Outlet - furniture - Updated May 2026

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