Sleepers In Seattle…read more
FFF Rating with Better Business Bureau
I needed to purchase a new sofa bed for my RV, and so I contacted Sleepers in Seattle (SLEEPERS) because I had previously purchased a Stanton 200 Sofa Bed from them back in 2017. It was a wonderful sofa bed. I was also aware that back then, SLEEPERS had been cited by several newspaper and magazine articles as being an outstanding customer service retailer.
I looked at several swatch samples, reviewed price information, and made a phone call to SLEEPERS to begin the purchase process. First off, the website had 2 different prices which were off by about $200 if I remember correctly. Called and talked to a woman who said they were having updates to their website, but that she could honor the lower price.
She sent me an online signature form with details, and I signed it without incident. I said to her that I did not need the standard mattress that came with the purchase, and so that specific information was referenced on the form that I signed. She charged me $1959 using my credit card. At the time of my purchase, their website indicated that 6-10 weeks would be needed for the sofa bed to reach me.
Because I had done business with them previously and was then pleased with how things went, I waited 6 weeks to contact them in order to request an update as to how much longer I would need to wait before my sofa bed would at least begin the shipment process.
I called and spoke with a female who seemed to enjoy talking about how computer savvy she was, and as she was apparently looking into their computer system to check on the status of my order. Her verbage was along the lines of: "Umm, gee, hmm, well, I don't know, umm, let me get back to you on this".
She told me I would get an update in a day or two. Three days go by, and I did not get a call back, so I call again. This time, I get some smart ass office clerk who was arrogant, evasive, and clearly not helpful or polite. He hung up on me.
The female called me back, we talked for about 10 minutes, and she told me that the manager had called to ask the manufacturer to speed up the process. She said things like, "they needed to order new fabric", "your sofa bed is being processed", "we'll email you and let you know when it is ready", etc.
Three or four more days go by, and I get an email from the female stating that the sofa bed should be finished within 10 days. But then it has to be inspected, and that can take another 10 days.
Two weeks go by, and nothing, so I send an email, and her response states that the sofa bed was finished, but they didn't know when it would be released.
Becoming increasingly disappointed and concerned, I sent an email telling her that 10 weeks had gone by and also giving her another week to start the shipping process; otherwise, I would dispute the charge with my credit card company.
The female replies that their website "CLEARLY" indicated that it could take 10 to 14 weeks for fulfillment.
Subsequently, I performed an historic search of their website. The search clearly showed that they had changed the 6-10 weeks to 10-14 weeks AFTER I placed the order. So she lied, as she had obviously lied on a few other occasions.
However, the ultimate consumer insult occurred a few days later when the female sent me an email saying that they were cancelling my order.
So after about 11 weeks of waiting, calling, emailing and being lied to in the face, SLEEPERS IN SEATTLE RUINED THINGS FOR MY WIFE AND ME. Their behavior has obviously degraded significantly because of a lack of competence and customer caring that apparently been supported by owner and management.
Stay away from these people. Go elsewhere. They are incompetent, arrogant, lying, deceitful individuals who have no business being in the retail sales industry. They have an F Rating with the Better Business Bureau, and my experience simply adds to the abysmal failure of these people to treat people with respect.
