Got some great pieces from John today! He delivered and helped me carry the furniture up the…read morestairs! Would definitely come here again for more furniture needs.

John and John are both amazing and fantastic individuals. I've purchased a lot of furniture from…read morethem from over the years and will not stop! As an art collector and antique lover this place has it all! Definitely a gem in Capitol Hill that always needs to remain, it's the place to be when you just move to Seattle and need something for your apartment

Great spot right in the heart of Seattle's "home improvement" neighborhood in SODO…read more - unfinished wood - beautiful finished furniture pieces made with reclaimed wood. - unique, one of a kind finds - custom furniture - other vintage pieces great for that industrial chic home decor Popped in over my lunch hour and was amazed by Urban Reclamations show room/shop. There were guys working on pieces in the back. Vintage pieces almost a la antique shop as well as the raw materials that you can purchase by the foot. My coworker is going to buy a piece of wood and make a shelf with industrial looking hardware. Very cool. The staff was super friendly. HIGHLY recommend.

The experience left me frustrated for sure, but primarily just confused. I contacted multiple…read morefurniture makers and ended up choosing UR after visiting their location. I ordered a custom-made table (basic but sturdy design, literally just a tabletop on 4 posts) and paid for it in full on Aug 3 2020. The first red flag was unresponsive and slow communication. Here's what I emailed them regarding specs (this will be important later): 08/03/2020: "Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance." 08/14/2020: "Hi, I've tried to reach you by phone a few times regarding the desk." The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. I can't post the entire thread because of character limits but here's a sample of me emailing them: 09/07/2020: "Hi, any updates?" 09/17/2020: "Hi Patrick, I have not heard from you in several weeks now." 09/23/2020: "Hello Patrick, I would really appreciate an update from you." 10/05/2020: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now." 10/23/2020: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?" 12/08/2020: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving." 12/15/2020: "I'd like the table that I paid for in August please" UR had me visit twice, on Oct 24 and on Nov 11 to see the tabletop in person to talk about the color. In both instances, I insisted on a dark walnut stain. I emphasized the reasons why I requested it, emailed them samples of the color, supplied photographs, and even pointed at samples within UR's shop that matched what I was looking. The staff, for whatever reason, seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do". Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. I have no explanation for their behavior but at that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I "suck ass" then eventually getting his attorney involved. To their credit, UR *did* soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things: 1. The table was the wrong dimensions, and too short by 10%. 2. The table was not actually flat and curved inward (see picture). Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose. I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer delays; to be clear I'm not blaming UR for that. But the issue here is that over the course of several months it was extremely difficult to get a hold of them or get any concrete updates, and what I did end up with eventually was seriously deficient on multiple fronts. Even though I eventually did receive a refund (thanks to PayPal), time and money was wasted on delivery costs and unnecessary court filings on my end. I'm sure UR lost a lot of money as well! But that was a result of some very basic errors on their end and I don't understand why they'd let this happen to them. Hence my confusion.

Bedrooms & More Outlet is the best! Our salesmen Tabor and Anthony were friendly, incredibly…read moreknowledgeable and patient. We did not feel pressured into buying anything that we didn't want, and they were cheerful and down to earth too. I came to Bedrooms and More because I heard they sell natural matresses. Last month, I ordered a foam mattress in a box (Casper) and it has been a disaster. I was surprised by the low quality and the awful paint and plastic smell that lasted for weeks before we finally gave up and scheduled a return. After trying out several mattresses, we settled on the Haleakala floor model. It is the most comfortable mattress I have owned by far. We paid more than we would have at another store but the mattress is upposed to last over 15 years and comes with a 15 year warranty and can be flipped over so it will feel better longer. It has springs and it has latex in it and it is cooomfy. We are so happy with it and my girlfriend who has back pain said this one made hers go away . We ended up buying a washable wool mattress protector too because it just seemed like a smart thing to do to avoid stains/damage to our new fancy bed. I just figured I have a case on my phone so why wouldnt l have a case for the other nice thing in my life? Do yourself a favor and at least come check this place out. It rocks, plus it's family owned!

Everything went well; direct to the store , courtesy and help from the salesman, ordering the…read morefurniture piece and delivery and setup, on time, courtesy and quick!

I was very overdue for a new mattress and I'd reached the end of my rope. I've lived in Sunset Hill…read morefor 9 years so I'd passed by this store hundreds of times. I wasn't interested in buying an online vacuum-packed mattress again...my old one lasted about 6 years but I'd suffered through the last 2 years of owning it. I went onto their website and looked around, then called the store with some questions. Tony, a true gem of a guy. Listened to my needs and didn't try to sell me the most expensive stuff and wasn't pushy, just well-informed and helpful. He even told me to come in and pay ahead and he'd give me the Black Friday discount early. He listened when I'd told him that my back was hurting me terribly and I was waking up more tired than when I'd gone to bed. Tony, this angel of a person, offered to let me have the mattress delivered Monday (this is Friday) and didn't make me wait until after Black Friday. I'm eternally grateful to you, Tony! You're a stand up guy that runs a stand up business. Free removal and delivery if you're in the neighborhood too!! (And a nominal fee if you don't). Thanks Tony!

I am so happy with the service from Seattle Mattress! And wish I had gotten a new mattress from…read morethem years ago. We have a old house with tricky stairs to maneuver to the bedroom and they did it gracefully without issues. We are sleeping so much better with our new beds!

My partner and I recently purchased a sofa from Urban Interiors & Thomasville in Bellevue. The…read moreshowroom is big and there are plenty of floor models (this is unusual given the price of floor space in Bellevue), we loved that we didn't have to drive out to Lynwood or down to Renton to look for quality furniture in a large showroom. The staff at this location are nothing short of AMAZING!! They don't rush the customers, they encourage the customer to incorporate their lifestyle into the design concept. The staff have a great eye for design and they can take measurements and even create renderings to show you what your piece will look like integrated into your overall design. It's amazing. The customer service is EXCELLENT! I would like to call out Mary Shattuck, the Showroom Manager, Hannah James, one of their design consultants, and Russell Worley, another of their design consultants, for providing EXCEPTIONAL attention to detail and care in handling customers needs. These people spend time with each customer to ensure that the optional selection is made to integrate into the customer's lifestyle and for the space. There are a lot of different styles and manufacturers to choose from and they have a wide variety of fabrics, colors, and surfaces. I found that this location is super convenient for folks on the East side of town. There is parking under the building that is free on weekends and can be validated if it's during the week. KUDOS to this entire staff and to their amazing management and design team. I would give them SIX stars if I could. They treat their customers with good old-fashioned care and respect. I really enjoyed my experience there and I highly recommend it. My purchases were made in May of 2023 and again in October of 2023.

I invested over $250,000 with this company to furnish my entire home. While the staff was friendly,…read morethe overall experience was deeply disappointing due to consistent underperformance. They made numerous promises but failed to deliver on time, resulting in repeated delays. Furniture arrived damaged, with missing parts and incomplete assemblies that required additional follow-up. As a busy professional, I had to constantly chase updates, which added unnecessary stress. If you're seeking reliable service where you can simply pay and trust the process, I strongly recommend looking elsewhere this company falls short on the fundamentals of customer care.

Amazing selection. The staff is both personable and professional. My partner and I have purchased…read moreover a dozen pieces and been happy with all of them.

Yet another fancy furniture store but this one seems a bit different than its brethren down on…read moreWestern. Low furniture, wall art, accessories, china and crystal; it's all here at Alchemy Collections. But something is different. Maybe it's the carefully chosen selection, maybe it's the refreshing color palette or the high ceilings and open space that somehow seems intimate. Or it could be the friendly, super helpful owners. Or the distinctly distinctive overall feel of what they've put together. There's a big selection of furniture in their space all coordinated with accessories such as rugs, lamps pillows and all that, kind of modern and smooth, a little bit Asian, some very statement furniture and some just good design that doesn't call too much attention to itself. And watch for their floor sample sales -- more good design at very reasonable prices.

Sheep store is best store…read more "Reviews need to be at least 85 characters," otherwise I would have left it at that. Anyway, walked in on a whim because of the sheep hanging out by the front door and wanted to check out what it was about. I love soft linens and textures and loved the holy lamb organics blanket. The material was also available in a squishable heart shaped pillow (and a perfect incognito stim item) I got on impulse. There are a few adorable fluffy sheep plushies around the store too. This place is cozy with many cozy things to bring home.

My first time with this company and won't be back. These people don't know their own products. I…read moreemailed them to confirm what they carry in store. I spend 1.5 hours drive time to buy it. I get there, they've never carried it. Poor management if they don't know what they carry in store. Then I'm offered they can order online for me. ?! Why if I can do that myself? Don't waste your time here.

After being set on buying a Casper mattress online because of the convenience, my wife and I…read moredecided to check out the local Mattress Firm in Ballard to make sure we were doing all the research. We went in Saturday morning of President's Day weekend and were the only people in the store other than Patrick and another Mattress Firm employee. After a brief introduction, Patrick let us do our thing. We were in the store for around an hour, laying on different mattresses and talking between ourselves. Patrick came over to touch base with us every 10 minutes or so. He was friendly, surprisingly informed, and not forward with sales pitches at all, though he did make sure to mention the various deals that were going on if we mentioned something we liked. After finding a mattress we both agreed on, I was ready to leave to discuss things with the wife and told Patrick as much. He insisted (though not overly so) on putting us together a quote on the mattress we wanted so we could think things over. He managed to make a very appealing offer (in part because we weren't interested in the adjustable base), and we actually went ahead and accepted the quote later that evening! Scheduling delivery with him was easy, and we actually got our mattress the next day. Very happy and surprised with how pleasant the whole experience was, and very happy with our new mattress. I imagine if you're returning a mattress, it's likely you're not a happy customer anyways but that's why my wife and I spent so long in the store - we wanted to make sure we got something we wouldn't have to ship back. If nothing else for peace of mind, I highly recommend stopping in!

I bought a mattress at this store last year. The salesperson sold me a mattress with the…read moreunderstanding I could return it for a different mattress if I was unsatisfied. so it was uncomfortable and I went to swap it. I have never had a more unpleasant customer service experience. The person who "served" me was not the original salesperson. He argued with me and told me the original person would get dinged for the return. He told me I should give the first mattress more time because my discomfort would pass. He was belittling and actually hostile. I almost cried And I'm not a cryer. I had wanted to review that person, but was actually afraid to fill out the mattress firm survey because he knew my address. So the new product worked well, but the gaslighting on the exchange and fear of retribution were unacceptable. I've worked in customer service and have had bad days, but this wasn't his bad day. This was aggressive.