What an incredible mattress-buying experience! I mean that. And I'll be honest - I was really…read moreapprehensive to walk into a mattress store, any mattress store, terrified we were going to be hounded and pushed and cornered into buying something more expensive or more complicated than we needed. I was bracing for the worst... And yet, this was seriously the most fun I've ever had buying just about anything! I did do my research before picking Mattress City in Shoreline, having looked for well-reviewed mattress stores - which this is - so I wasn't totally surprised when the sales associates were pleasant - but then they turned out to be so much more than that! Emily and Trinity were knowledgeable, patient, positive, and just about the friendliest and most genuinely upbeat salespeople I've ever had the pleasure of interacting with! They gave us a multitude of options and didn't press us to buy the most expensive mattress or the highest tech mattress, and let us take our time with zero pressure. Emily even offered me a brand new, clean pillowcase right out of the package to put on a pillow so I could shake off my heebie-jeebies of other heads and faces having laid on it, haha. It was a very thoughtful gesture. While we ended up purchasing a mattress a bit over what we had budgeted, that was totally on us. Emily and Trinity were both very supportive of our purchasing the lower-priced model, but then we just kind of shifted gears and went with the fancier mattress - which I know we're going to love! It's a true credit to them that we honestly felt free to spend a little or a lot, and knew we would still receive the same super friendly enthusiasm either way. They even managed to arrange for delivery within 24 hours, which was a true bonus! We won't forget this incredibly positive experience any time soon. Absolutely highly recommend Shoreline Mattress City!

Don't buy a pillow here! I paid $100 for a pillow that I was told had a three-year warranty,…read moreimplying it could be returned. When I went to return it shortly after buying it because it was too high for my head/neck, I was told that it cannot be returned for comfort reasons and the warranty only covers defects but not comfort. That is not what I was led to believe when I bought it.

Low pressure, informative, and fair pricing. The owner helped me - he founded Mattress Depot a few…read moredecades ago, and clearly knows his stuff! We are very happy with our mattress. They deliver for free, and have a good exchange policy. They threw in a waterproof mattress protector for free, which I assume is to make sure if you choose to exchange your mattress, it will be in good shape.

Excellent customer service, friendly, Will made it a fun shopping experience…read more Will -- thank you so much for your help. With your guidance, I have high confidence that we got exactly what we were looking for.

Mattress had a good product at a reasonable price…read more But their delivery left us with a bad taste in our mouth. They brought in the mattress and adjustable base, asking where it should be installed. The delivery guys sort of pretended to act like they would not set up the bed, even though it was obviously included even though that is what we been arranged. They had a well rehearsed stage production between each delivery man of how it used to be $40 but had recently increased to $80. The stage play went on for 5 minutes, acknowledging that there was no additional fee but they would not set up the mattress without the payoff. They had the whole script and we were not prepared. I should have interupted with their distributor on the phone but they said that was not possible. I would not want to be scammed, so went with a more trusted vendor for our second mattress a couple of weeks later. Be warned and prepared.

Andy assisted us in picking out beds for our two kids. He was amazing, quick, efficient but did not…read moremake us feel rushed. Addressed all our questions and allowed our kids to take their time in picking things out. He definitely went out of his way to help us and really enjoyed the experience. Would definitely recommend Mattress Depot above the other mattress places in the area.

Great customer service and my high end mattress was very low priced! The two that delivered my bed…read moreset it up and even move my couch for me! Two thumbs up

Moving into Apt. And needed a mattress, so one evening looked for deals online, called "Adam" (with…read more'Discount Beds") who said he had what I was looking for, ie. a full size hybrid (gel foam and pocketed coil springs), medium-firm support model. He explained that he was moving merchandise between shop locations and had some mattresses at his house in Everett, and suggested that I come over to the house on Cady Road. When I got there, Adam was trying to determine if his delivery truck was operational (it had a blown wheel hub), but had me come to the house; on the porch he showed me a Sealy mattress, wrapped in plastic, which the label rated as "plush". I told him that I needed a model that offered good back support, which is why I was looking for a hybrid model with gel foam padding. He insisted that ALL the latest Sealy models were firm, regardless of the model, and I shouldn't let the "Plush" label put me off. I asked whether this model had gel foam and internal, pocketed coils, he said that ALL the Sealy models anymore had those features. By then it was late, I was tired from moving all day, and believed I had found what needed. Adam quoted me a price, which for a hybrid model was pretty good ($275 w/delivery); I asked if I could charge it, but he said if I paid in cash, he wouldn't charge me the tax, and he could deliver it immediately. So I agreed, and he loaded it into an SUV, and with a helper, brought it to the apt. I wasn't going to stay in the apt. that night, so I didn't use the mattress then, and the next day I did some research online, and called the Sealy company. It turns out that this model is an older one (it was new/unused, but had been in someone's inventory for some time) and was considered a low-end model, not very durable, but suitable for growing adolescents, or as a guest bed, but NOT for adults who needed good back support. The Sealy rep. said that this model did NOT have gel foam padding and the internal springs were NOT pocketed. So Adam had lied about this mattress' qualities. He saw an easy mark and went for the con. I tried to work with him to exchange for a better model, and strung me along for two weeks, and when I tried to get him to follow through, he stopped responding to my calls. I texted him that I would report him to the State's Consumer Protection bureau, he replied "go ahead"... Adam had two phone numbers: one was to "NW Liquidators"; and the other listed as "Discount Beds". It appears that he runs both venues, as he is the only one who answers? Given this experience, I wouldn't recommend doing ANY commerce with either of these den of thieves...

Service wasn't great. Once the salesman realized we were shopping around and weren't going to buy…read morethat day he walked away and went to talk with the other employees. There were no other customers in the store and we had to approach them and interrupt their story time everytime we had questions. The showroom itself was a little dingy but their selection of pieces was okay.

Honestly it wasn't really anything spectacular and I ended up finding a cheaper couch on offer up!…read moreWith delivery! And things were still fairly expensive (in my opinion... However I went with my friend to a consignment store recently and she got a genuinely stunning green couch for $700 so the prices here for honestly below standard quality furniture was surprising.

Our Sleep Specialist, Zach, was absolutely terrific to work with. His knowledge of the products,…read morehis professionalism, and his friendly, welcoming manner made our experience exceptional. Sleep Specialists like Zach truly set Mattress Firm apart from the competition -- if they provide genuine service like Zach, listen carefully, and guide customers with confidence and care they are what makes Mattress Firm a great company. We will certainly recommend Mattress Firm, and especially the Alderwood location, to our friends. And without hesitation, we highly recommend Zach for anyone looking for expert support in choosing the right mattress.

It started off with a phone call inquiring about a firmer mattress to help me with some back issues…read moreI've been experiencing. Luckily I spoke to Zach Slagle and he was so knowledgeable and professional and spent so much time explaining why people have issues with sleep and getting the right fit is so importan. After going in and meeting him in person, he just blew us away with his Customer Service, knowledge, professionalism, and the time he spent with us was amazing! If you are looking for a new mattress, need help in finding a perfect mattress to help you sleep better, we highly highly recommend Zach at Mattress Firm in Alderwood. Could not say enough good things about this young man.