I am currently in the middle of getting my red oak hardwood floors refinished by this company and am having nothing but one problem after another.
First, the guys who came to the property to start the sanding were told that they would need to work beside the rest of the construction crew there since the house is in the middle of a monster rehab project. Instead of actually communicating anything with my other construction crew, they whined and complained that the other crew was in the way. I had to stop my job, get in the car, drive to the house to see what the problem was only to find out that the drywall people were in the same room as the hardwood people. Big deal! Work around each other! The hardwood team refused and they insisted that they needed to come back when the other team was finished with their jobs. 2 weeks later, I called the Pro Flooring office and spoke with Jaime. I asked specifically how long each phase of the job would take and if my guys would still be able to finish up the tile while her guys were sanding the floors. I was told they had 2 1/2 days of sanding so it should be no problem to have my tile team completing the tile in the bathrooms during that time. Then my team would go downstairs and the hardwood guys could seal off the entire upstairs to stain and seal the hardwoods without any interruption. Apparently, that was false information because when the whiners started working again, they complained yet again that others were working in adjacent rooms. Rather than acknowledging their error of poor communication and bad planning, they threw a temper tantrum and insisted that they needed that space all to themselves immediately. As rude and unaccommodating as they were, I complied and assigned the other team to work elsewhere just to get the damn job going.
Then, the skirts along the stairs were broken when I purchased the house and repairing or replacing them was originally included in the bid but once it came time to actually doing them, the lovely Pro Flooring people refused and said they didn't have the ability to do them but then insisted that I would need to have a carpenter fix it immediately or they wouldn't be able to continue their sanding. As if that wasn't bad enough, Alan (the sales guy) tried to convince me that the skirts were not broken when he wrote the bid for me and that my other construction team must have broken them after the fact. I have photos and a video walk through of the property before any construction ever started to prove that they were always broken so he then replied with "well I don't remember that conversation". Um....sigh....ok whatever. My carpenter stopped what he was doing to make sure the whiners had what they needed to proceed with their super important job.
The Pro Flooring guys said they intended to stay late and get all the sanding, the stain, and the 1st coat of Swedish finish done same day so of course they would need my electrician to drop what he was doing to come to the house and make sure the lights were all turned on because the royalty that is the Pro Flooring workers couldn't possibly be burdened by using work lights like every other construction crew on the planet when electrical isn't yet complete.
But wait, I'm just getting started. Then I got a voicemail from the respectful Alan (sarcasm) at 7:30 that same evening which said and I quote "IT IS RAINING IN THE HOUSE". I jumped up, called him back, called my construction crew, and raced over to the house expecting to see a whole in the roof and destruction of brand new drywall, paint, flooring, cabinets, etc. What did I find? I found a tiny droplet of water coming from a pendant light and a damp spot the size of a quarter just below it. My contractor climbed up in the ceiling to find a tiny little leak in a vent and fixed it. By the time he got back down from the ceiling, the wet spot on the floor was completely dry. The whiners from Pro Flooring couldn't handle it and insisted that they would not continue sanding and would need confirmation that the leak was fixed before coming back to the house to complete what they started. In the meantime though, no one was allowed to walk on their freshly sanded floors because they couldn't be held responsible for any dirty footprints. Positive here is that they saw and reported the leak. Thank you for that. Throwing a fit and blowing it way out of proportion then refusing to complete the work that was started though....totally unnecessary. Also, I would like to add that they themselves ended up leaving soggy, nasty, muddy footprints all over the freshly sanded floors as they were cleaning up their equipment for the night. I have a photo to prove it.
As it stands, the sanding is done and black stain is on the floor...oh and on the freshly painted white baseboards, and on the bottom of all the freshly painted white doors, and up the walls. They seem to think that I should fix it all with 1/4 round. Avoid this company at all cost! read more