After months of searching for the right hardwood, I found DeMar. I called and spoke with Destry, who recommended a few different independent contractors who could help with install. After finding the best contractors based on our needs, we went in to find flooring. We were greeted by Destry who took the time to understand what our short term and long term renovation goals were before walking us through the store and recommending different products we might want to explore. We were given space and time to explore at our leisure, with Destry a few steps away for any questions that arose. Destry was also incredibly patient when we were placing our order and contemplated changing out one of the items. And once the hardwood was installed and we realized we were short one t-mold, Destry was quick to make some calls and get us another one within a day of reaching out. The overall experience was significantly less stressful than other places we had visited where we felt pressured into buying expensive flooring we don't need given this is a temporary flooring solution. We will definitely return when we are ready for our major renovation. read more

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We were installing engineered hardwood in our condo. The installer measured 528 ft.² which turned out to be incorrect. We were instructed to purchase over the 528 ft.² because there are always defective boards in the boxes. We also were instructed to purchase glue. Based on the 528 ft.² we were instructed to purchase two buckets containing 4 gallons each. In fact we needed based on the correct square footage 5 buckets. As work progressed that became evident and WE had to make additional trips to De/Mar's flooring supplier. The flooring installer never offered to pick up wood or glue. I don't know how they could miscalculate glue based on square footage of wood. The project is completed but it was frustrating getting it done. read more

Nice showroom and helpful personnel. The variety of flooring is almost overwhelming. When we narrowed the choices down and asked about samples to take home we were told we had to order them to be shipped to our house. Some of the samples were back ordered to the end of September and clear into November. That really slows the buying process. Three weeks out the local samples have not yet arrived. We have moved on to a different supplier. read more

Straight away - Don't buy anything from here. But if you must for whatever reason, know that any warranty that may come with your product is worthless. We bought the most premium carpet and pad that we could. Spent a lot of money on product that we were told had the best warranty, which would be extended further if we bought the premium carpet pad along with it. So we spent about 20% more than we originally intended to have the best. We were sold on lifetime stain warranty, wear and tear, etc as long as we did basic maintenance. It was installed professionally by our selected installer who did a great job. We did all of the regular maintenance by paid professionals and took very good care of the carpet. However, after about 6 months it started matting badly. Then some edges started fraying badly. And finally we had 3 pet stains that we absolutely couldn't get out (both us and a professional could not get them out). So I pulled out the warranty information and found that all three of these things were covered under the manufacturer warranty. I learned I had to contact DeMar to start the process, so I did. About a week later an "inspector" came out to the house to assess the damage. He told me that he was acting as the "voice" of the customer (me) and would explain to the manufacturer the issues. I suspected this was a lie, but also figured I wouldn't get anywhere unless I dealt with this guy. Surprise, surprise. The guy was a fraud. He used his scientific $5 Walgreens flashlight to formulate a detailed report analyzing the material density, chemical compositions and UV spectral range of the damaged areas! Truly amazing work for simply rubbing his hand on the carpet, shining a flashlight on it and taking a few iPhone pictures. I then get his report which is a small book. It painstakingly details the numerous "tests" he conducted using spectrometers, chemical tests and material density tests. None of this happened. I watched him closely the entire time. Yet in his report he outlines why my claim should be denied based on his "science." He also attributed statements to me that I never said, and wrote in the conclusion that there were no grounds for a claim despite saying that several of the rooms needed to be replaced while here. A complete fraud. So my claim was denied because this joker made up some bullsh*t out of the air. And now I'm stuck with some fantastically expensive carpet that has no warranty. My recommendation: buy from a big box store. If you shop here just expect your support to end when your receipt is printed. read more

We are refreshing our two 1994 bathrooms and our contractor recommended De/Mar for the tile and flooring options. When I arrived at their showroom this morning I was feeling a little discouraged after having previously failed to make any decisions on my own. Judy offered to help find a tile to go with the luxury vinyl plank flooring I liked. She left no stone unturned as we compared many options. She tirelessly pulled heavy samples, even taking them outside to compare in the daylight. I cannot say enough about her patience and expertise. I left feeling confident in my selections and wanted to share my excellent experience. read more

This place has an amazing selection and the sales people are really helpful. Prices are good depending on the contractor that you use but again, the selection is worth the time! read more

We have used De/Mar three times with three different contractors. I really enjoy all the choices available and the prices are very good. However, their customer service is lacking. The most help we have ever gotten was to be handed a clipboard with an order form to fill out. If I have a question, I have to find someone and get their attention and I usually get a very short, hurried answer. I usually know just what I want and have educated myself on what is available but this would be a difficult place for someone to go who really needs help with selection. read more

Jason helped me with the purchase of beautiful quality LVT flooring. I had spoken with 2 other stores as well as the local distributor, and Jason was the sharpest blade in the box by far. Direct, follow through, called when he said he would, and personable. So good to speak with someone knowledgeable and interested. And very fair prices. I can only assume that reflects on the quality of the rest of the store. I will remember this company for my future flooring needs. read more

This store is customer friendly and helpful!!!! They are kid friendly and give out to first time customers with kids teddy bears. Always on schedule and accurate read more

I needed a simple vinyl floor installation. They were able to get the same vinyl I had already in the laundry. They gave me a list of contractor installers so that I could get a better wholesale price and I found a good one, Francisco at JJ flooring. The total job cost ended up being only $300 compared to the $750 cost was was quoted at another retailer. Score ! read more

I am only giving this two stars because my carpet salesman was friendly, but we are completely dissatisfied with the rest of the experience. Pros: Friendly staff Grievances: #1) Basically, Chuck, my carpet salesman sold me some really nice carpet and pad. He told me that I would be called when the carpet came in. Chuck went on vacation, no one picked up the phone to call me so this delayed the carpet getting to me by quite a bit until I finally called them and asked what the deal is. #2) My installer, who I found independently, had to cancel the installation because of a family emergency. I called Demar to get another name. Chuck gave me two: Ron Cornelius and Tom Anderson. Because of schedule, we went with Tom Anderson. Huge mistake. Terrible carpet installation job. My contractor who installed trim after the carpet said it looked like they cut the carpet around the edge with their teeth, it was so ragged. He had to add an additional piece of base shoe to cover the mistakes. Additionally, the installer broke the strike latch plate to my outer deck door, failed to clean up after himself (debris all over the stairs and path to the front door), and did not replace the carpet threshold. When we called Tom Anderson, he was defensive about the entire installation and said he did a "great job" and he didn't even know what a strike plate was. When we spoke to Chuck, he offered to replace the strike plate and that he would offer a great deal on any future carpet purchases that we would like to make. There is no way I am buying any carpet in the future from this place with this kind of customer service. Recommend to go someplace else for your carpet needs. read more

What a pleasure it has been working with this company! We worked with several contractors and suppliers this summer and our experience with De/Mar and our installer Andre Boyko has been the one bright spot in an otherwise frustrating summer! I visited their store and called in several times as I made my choices. I feel like I got a great price and everyone I spoke with was helpful and polite, especially Chuck who wrote up our order! Thanks for the great service! I will recommend you to anyone looking for carpet and flooring! read more

Terrible company, do not to business with them. They do not stand behind their products. Paid top dollar for flooring, then days after it was installed, the side of the planks started to peel...after weeks of the runaround and not returning calls,ect. They are claiming there is no defect in the product...Avoid the headaches with dealing with this company read more

I went there over a week ago to order quartz and they said they would call with a quote and timing of installation on Monday. Never got a call and very disappointed to be blown off. Will go somewhere else. read more