I recently had such a strange experience at this location, and looking at the reviews, it seems like it's not just a one time occurrence.
Experience: Because of Halloween, Krispy Kreme is offering their limited edition Krispy Scream dozen box. I asked the staff working the drive-thru if there were still some in stock, but it was as if the mere mention of the Halloween donuts already caused her irritation.
I could imagine how annoying it must have been for the McDonald's workers whenever a customer would order the limited edition BTS meal, but at this drive-thru, there were only 3 cars in line and it wasn't anything chaotic.
When it came time to pay, our exchange was cordial and we exchanged 'hellos' and 'thank yous.' The cashier handed me the box of donuts and was about to close the window, when she realized I was still waiting on 2 drinks.
Once the drinks were made, she handed me the drinks and at the same time I asked if I could have the receipt as well, since I wasn't given a receipt after paying.
As for the drinks, I hesitated before taking them, because I ordered the caramel apple chillers, but what was handed to me were what looked like iced coffees. But I was thinking, although this doesn't look like caramel apple, I can't expect fast food to look exactly like what's on the picture. There are plenty of times I've ordered drinks elsewhere where the drink looks nothing like what was being advertised.
I looked at the receipt which read "Iced Caramel Latte", so I waved at the cashier to open the window and let her know I ordered the caramel apple chillers. But out of nowhere, she gives attitude and says "Then why did you take the iced coffees?"
First of all, I expected to receive what I ordered. Second of all, the drive-thru doesn't even have a screen that lists your order and she didn't repeat my order to me.
I'm all for people who work in customer service to talk back to customers who are rude, but I just let her know that I ordered something different than what I received. So the attitude was unnecessary and must have been built up anger from an actual rude customer that she encountered earlier.
Food: The donuts look nice, my favorite is the cream filled donut, but the pretzel on top gets soggy. The caramel apple chillers are very sour and sweet, but would be popular with the kids.
Location: The store is located in Diamond Blvd, overall safe area, though there have been some car break-ins during broad daylight in this parking lot. read more