They did not have fresh donuts ready when they opened at 6am. Told me it would be a 40 minute wait. The guy also proceeded to give me the wrong jelly filled donut presumably because they were out of the one I wanted. This place was not ready to be opened at 6am. read more

I came today for the dozen for the price of a gallon of gas deal. I expected to pay maybe $5 to $6, anything under $6 would be a bargain to be honest, and I was pleasantly surprised to find that they had only charged me $4.19 for a dozen of glazed donuts! Great because I had just paid $5.89 per gallon of gas (over $100, premium for Mercedes-Benz vehicle). And good service too. Love this place and have been here many times and will continue to come here! Krispy Kreme read more

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Actually very glad we tried two items from the New Twix Collection: Mini Caramel Cookie Doughnuts and the Caramel Cookie Crunch Bar doughnut. The Caramel Cookie Crunch Bar doughnut is filled with chocolate cream and a full-sized Twix bar, then dipped in chocolate icing and topped with dulce de lèche and Twix pieces. The Mini Caramel Cookie Doughnut is an original glazed mini doughnut dipped in chocolate icing and topped with Twix bar pieces. We ate by the outdoor dining tables! read more

Krispy Kreme - Mini Caramel Cookie Doughnuts, Caramel Cookie Crunch Bar doughnut | ig @voyeges - Donuts Near Me - Concord, California

we walked in and waited at the counter for a good 10 minutes without anyone coming to take our order but the workers were walking around walking back and forth doing nothing... making eye contact with us and still not taking our order. the second another family walked into the store, they immediately went to help them! and they finally took our order (a dozen original glazed) and they were tossed haphazardly in the box and very cold. read more

Nothing beats a fresh hot donut from Krispy Kreme. I love picking up a dozen when they hot donut light is on and enjoying some donuts with family. The original glazed donuts literally melt on your mouth when they are fresh. I definitely consider Krispy Kreme more of a dessert item than breakfast fare. Each month they have season specials from green donuts, holiday donuts to Reese peanut butter cup specials. It can be overwhelming to decided on what you want to get because they have so many options but staff is always patient and they usually offer a free complimentary glazed donut when the hot light is on. Inside you can see how the donuts are made and usually there are kids by the window in awe of all the freshly made donuts. Tables are usually bussed and clean and the set up gives you a 50s diner feel. My usual go to for donuts are mom abs ooo shops but with seasonal flavors and patient staff, Krispy Kreme will always be a dessert favorite. read more

I recently had such a strange experience at this location, and looking at the reviews, it seems like it's not just a one time occurrence. Experience: Because of Halloween, Krispy Kreme is offering their limited edition Krispy Scream dozen box. I asked the staff working the drive-thru if there were still some in stock, but it was as if the mere mention of the Halloween donuts already caused her irritation. I could imagine how annoying it must have been for the McDonald's workers whenever a customer would order the limited edition BTS meal, but at this drive-thru, there were only 3 cars in line and it wasn't anything chaotic. When it came time to pay, our exchange was cordial and we exchanged 'hellos' and 'thank yous.' The cashier handed me the box of donuts and was about to close the window, when she realized I was still waiting on 2 drinks. Once the drinks were made, she handed me the drinks and at the same time I asked if I could have the receipt as well, since I wasn't given a receipt after paying. As for the drinks, I hesitated before taking them, because I ordered the caramel apple chillers, but what was handed to me were what looked like iced coffees. But I was thinking, although this doesn't look like caramel apple, I can't expect fast food to look exactly like what's on the picture. There are plenty of times I've ordered drinks elsewhere where the drink looks nothing like what was being advertised. I looked at the receipt which read "Iced Caramel Latte", so I waved at the cashier to open the window and let her know I ordered the caramel apple chillers. But out of nowhere, she gives attitude and says "Then why did you take the iced coffees?" First of all, I expected to receive what I ordered. Second of all, the drive-thru doesn't even have a screen that lists your order and she didn't repeat my order to me. I'm all for people who work in customer service to talk back to customers who are rude, but I just let her know that I ordered something different than what I received. So the attitude was unnecessary and must have been built up anger from an actual rude customer that she encountered earlier. Food: The donuts look nice, my favorite is the cream filled donut, but the pretzel on top gets soggy. The caramel apple chillers are very sour and sweet, but would be popular with the kids. Location: The store is located in Diamond Blvd, overall safe area, though there have been some car break-ins during broad daylight in this parking lot. read more

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20$ for half a dozen two day old donuts. unacceptable.they were making fresh donuts and still gave me this garbage. QC is clearly not important, worst krispy kreme I've ever been to read more

Krispy Kreme - Glaze is completely melted - Donuts Near Me - Concord, California

Since this Krispy Kreme was close by to my vaccination site, I thought it was a sign to reward myself after getting the second dose! When we got there, the service was super quick and we were able to get our daily free donut with our vaccination cards. The donut was a typical glazed one from Krispy Kreme -- soft, moist, sweet, and addicting. My only complaint is that the hot light was on, but the donuts we received were cold and had been sitting out. Maybe because our donut was free, but people in front of us looked like they were also getting their covid donuts and received them straight from the conveyer belt. Oh well, at least it was fun to look at! read more

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You never forget your first. Well, it was 2007 (in Gardena, CA), and it was love at first bite. I stood in line, 10-12 deep, and while I'm in line mesmerized at the menu, a team member behind the counter was handing out FREE HOT GLAZED donuts. I mean, while we were waiting to order. OUTSTANDING. So, I'm gobbling down the hot-as-hell donut, and thinking OMG, is this the best thing I've ever eaten? Certainly, in the donut category, BEST EVER. When I got to the counter, I got a dozen: 6 glazed, and an assortment of others. Bottom-line, LOVED. I love all the donuts here, but dream about the Glazed. Just note from my personal experience: ================================= * Don't get just one. You'll be killing yourself. * Two is easy-peasy. They'll be gone lickety-split. * Three is best, but at little overkill. * Four, don't do it. * The next day, the day old donut is still a-okay. Location specific: Concord, CA ========================== * Drive-thru available * Nice, friendly folks * Freeway close: 1 block off of the 680, Willow Pass Road (exit 51) * On the backside of the Veranda read more

So today was a one day limited edition Mars doughnut in commemoration of the Mars Rover landing. Ours were fresh and still a little sticky and FREE because of our NASA Boarding Pass to Mars. Just bring your boarding pass and get your free Mars doughnut. Delicious with a caramel frosting and crushed cookies dusting. This was also our first time visiting this Krispy Kreme location and during COVID-19 season if enchantment. All the protocols were in place and the service was stellar. Besides our freebies we picked up a couple of mixed varieties for the Hubs co-workers. A fun morning and Mission Accomplished. read more

Krispy Kreme - Mars commemorative doughnut. Nom! - Donuts Near Me - Concord, California

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Employees are nice here, but the donuts need a little work. My bf and I were a little disappointed with how our batch of glazed donuts turned out. They were not the typical beautifully glazed KK donuts that magically melt in your mouth... they were stale, cakey, and barely had any glaze on them :( Maybe we won't do drive-through next time. Maybe the drive-through is handing out the reject donuts?? (Just kidding, not kidding) read more

Krispy Kreme - Donuts Near Me - Concord, California

The staff at Krispy Kreme are the worst. First of all they got my entire order wrong and secondly they are straight up disrespectful and they will ignore you when you are going up to order. Also their Donut holes taste like stale bread with powder sprinkled on it and at best are a 3/10. read more

The service was awesome and with a genuine smile, the ambiance was clean, bright, warm and welcoming. The doughnuts are fresh, hot and delicious as always. read more

Everything in my original review stays true. Original glazed is still the best. Tip: get the app and get a free doughnut! read more

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It would just be nice since the app and website suck, to be able to call the location. I placed an order tonight and it kept saying the regular glazed aren't available until December? So I take them out to pace the rest of my order. I want to call and speak to someone so I can still just quickly pick up the glazed with the rest of my order. The phone number doesn't work. Both of these have happened before and I simply went to Dunkin Donuts instead. I know my $25 order is not much in the grand scheme of revenue and revenue lost but imagine many people like me having the same issue. Something to think about fixing. read more

The dude and I came here on 11/29/20 as I had a free birthday donut to redeem. Since Contra Costa at the time was not doing in door dining the drive thru was only open which was such a bummer due to COVID-19. We had to go to the drive thru which didn't take long at all! We let them know we had a birthday redeem and they took care of the rest. The dude ended up getting his family some donuts so it all worked out. The staff was friendly but once we got to his family house we realized they gave him the wrong holiday donuts. Not a big deal but they were filled with a thick frosting texture that was not for me as I took a princess bite to try it. My glaze donut was delicious and free so I can't complain. Overall, the typical Krispy Kreme donut shop. I'm not really a big fan of the donuts as they are too sweet for me. I can never finish one. I can only eat half and give it to the dude. My parents, nieces and sisters and the dude loves them so I do get them for them every now and then. read more

Krispy Kreme - The packaging - Donuts Near Me - Concord, California

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Not sure why this place has such an overall low rating, I found it kinda cool for the type of place it is. Spacious inside and very authentic from the outside, place offers the verity of sweet temptations, filled with cream and crispy. Pleasant and fast service and great scenery on the donut production conveyor (see pictures). For those doughnut lovers - this is some thing to try. read more

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Doing anything with a toddler is difficult. When I decided to grab a couple dozen donuts, I brought my daughter with me. She's a sweetheart, but she's again a toddler and was absolutely overwhelmed by all of the excitement. Mario behind the counter was patient, kind and very sweet to my little girl. It's little things like this (along with fantastic donuts) that really makes a store. I'm so grateful for Mario and his kindness. I can't even put it in enough words. Someone who goes the extra mile for your child when you're clearly having a difficult time is extraordinary. read more

Krispy Kreme - Donuts Near Me - Concord, California

First off when I came in I was given a fresh hot glazed donut! It was so delicious! I bought a dozen donuts today. The raspberry and lemon filled were delicious. The special flavors of gingerbread and cake mix were awful! The gingerbread was so bad we couldn't eat it. Stick to the classic flavors read more

Krispy Kreme - Donuts Near Me - Concord, California

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Went into this place a couple of months ago couple minutes after they opened, asked for two dozen donuts. They had plenty in the display case. They then ask me if I could wait while they make them. Crazy to have to wait for donuts to be made at a donut shop that was already open. I went to another donut shop. read more

This place used to be a fun spot to treat yourself and the kids to a junk food dessert. I recently stopped by to pick up a couple dozen for my child's birthday at his request. Unfortunately, the service was disappointing--the staff member carelessly dropped the donuts into the box, damaging several of them. I asked twice for the issue to be corrected, but the server was clearly unhappy and unaccommodating. Given the experience, I don't plan to return. read more

I love a great Krispy Kreme, but I do try to limit them due to health reasons. Given that, I prefer the donuts to be hot and fresh, otherwise I skip the donuts and save the calories. Yesterday I stopped in at 8 PM to get the hot and fresh ones, but was told they were out of them, despite the fact that I could see them coming off the glazer. Customer service here is ridiculously bad; if they moved any slower they would stop. I won't be back....ever. read more

Store was easy to find, plenty of dedicated parking! Clean restaurant, friendly staff, clean bathrooms! Doughnuts were consistently good!

Their fundraiser is soo easy! Thank you, picked up on time @ 6:30 am And they helped me load my car. Could not have had a better fundraiser for track & field CVCHS. Thank you! read more

Krispy Kreme - CVCHS track & Field Fundraiser - Donuts Near Me - Concord, California

The two people working did not smile once the entire time I was there watching them wait on customers one after the other. Horrible customer service and they obviously have no training in people skills. I am not surprised unfortunately read more

They were very slow for 745am on a Friday. No customer service, the guy was carrying a mop bucket and then came to pack fresh donuts. I ordered the pack on minis they were very hard, I ordered 1 fresh hot one and that was good. Not worth 32.00 on a Friday morning read more

Went there the other day for apple fritter, and it was nowhere near fresh. The coffee is amateur but the original glazed. I'm sure are the reason people go there. Service was good and location is great. Nothing to brag about but decent at best. read more

I had a bad experience this morning with this employee, I went to Krispy Kreme this morning to get my buy one get one promotion. Everything was fine along the way to pick and choose the donut but then at the end when I try to pay for it, he just make me wait there instead of ring me up right away he went to help up the drive-through which I understand if they were busy, and when he finally ring me up, he did put the other free donut next to it, but he did not put it together. He just hand me the donut that I picked, and I asked him what happened to the buy one get one he said " you did not say you want it. That's why I took it away but here you go." I had no idea what's wrong him, I asked for that before I pick my donuts, anyway, he just hand me the box of donut and I asked him may I have a bag, he just said "I don't have one right now " then gone to take the drive-through order, which I cannot believe it, so I went to the other employees and asked him for bag, which he gave it to me. I think this has show me the management did not do a good job to train the employees to allow the employee being so rude to the customer in the morning, I go there on a regularly but I think from now on if I know that he is there, I would just turn around, I would rather that he's not there then I order my donut. read more

Krispy Kreme - Employee names Marlo. - Donuts Near Me - Concord, California

I was standing in line behind two women that ordered doughnuts. The cashier was super helpful to them and checked them out and when they were done, the cashier didn't even look my way and walked away! She started making a coffee for herself while I awkwardly stood there. A man who seemed to be the manager in a grey shirt helped me and had to prompt the cashier to check me out... read more

The donuts have gone down hill . I've been here a handful of times hoping the first time I got bad donuts was just a bad experience but nope it's been like that every time. The "flavored" donuts always seem old cracked dry and stale. The only time they're good is if it's the fresh glazed ones but other than that I'd say don't even bother. They're also small and oddly shaped. And the "filled" donuts are a joke they have almost no filling whatsoever. This place wasn't always like that I'm not sure what happened but this does not live up to other locations. read more

Krispy Kreme - The chocolate iced with sprinkles - Donuts Near Me - Concord, California

So we get here about 10am. They have a sign on the door that says close pls come in 1 hour. Doesn't show what time the sign was posted or anything. So we hang out for a while. Someone pulls up and goes inside. They leave the front door open. So other people show up and go inside. So they must be open now right? Wrong. My son goes in to use the restroom and the guy comes storming to us and says you can't be in here. We are closed. I said the door was locked we waiting. Then the door was opened. There is no time on the sign for when it says it's open so since the door was unlocked I figured it was open. I asked him what time they open and he said read the sign. I responded that there sign doesn't say a time. He refused to answer. Very rude service. read more

Krispy Kreme - Donuts Near Me - Concord, California

Not sure why there are so many haters here. As my co-worker said when I put my two boxes of Krispy Kremes for the weekend crew down next to three boxes of generic donuts, "It's Krispy Kreme! Those are the best donuts! Why bother with the no-name ones?" I placed my order online of a dozen regular assorted and 16 mini to be picked up. OK, I was 15 minutes early so it wasn't ready yet, not a big deal. I saw them pull a batch of the cake batter donuts out of the oven hot and fresh. The lady who handled my order was fast, efficient, and friendly, and gave me my extra donut for being vaccinated. Wait time wasn't too bad and things went very smoothly. I wonder if my boxes of Krispy Kremes are gonna go faster than the boxes of generic brand donuts, but I'll be working remotely this week so I won't find out... read more

So happy with the improvements since my first visit here!! i'm so glad I went back because it's nothing like my first terrible visit it's been great every time since! I would definitely recommend this Krispy Kreme! Nice area right by a five and below in a nice shopping center. There's also Tesla chargers nearby a whole row of them so if you need it they are there ! Thanks for improving hope this helps! read more

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It's the McDonald's of donuts. But, the thing is it's not even cheaper than your traditional mom and pop donut shop. They're super sweet, lack flavor, and even taste over processed. The one appeal is they have a drive thru, but it wasn't even open when it said it would be. It looks clean and the employees are nice. And the upside is there probably won't be a line--but that's because nobody wants to go there. read more

The only reason I'm giving 2 stars is because this location does offer the fresh hot glazed doughnuts. Krispy kreme doughnuts are always stale tasting. ( not including the plain glazed because they are made fresh in store throughout the day) my suggestion is they rethink having so many fancy decorated doughnuts to offer because I have yet to consume one that wasn't hard and old tasting, and stick to what they're good at and known for " Hot, fresh glazed doughnuts". Caved and bought the Island Time dozen... every one was hard and stale tasting like day old doughnuts.(with the exception of the plain glazed) Very disappointing. The coffee is pretty horrible also, hot and iced equally terrible. You're better off going to a local mom and pop doughnut shop where they take pride in their product. read more

Krispy Kreme - Island time dozen. Do not be fooled by it's beauty, Hard and stale tasting. The only decent ones were the plain glazed. - Donuts Near Me - Concord, California

I was driving through Concord and saw this Krispy Kreme right off the highway so on the way back decided to stop by. We decided to walk in even though they have a drive thru which only had a few cars. Upon entering you can see the donuts getting glazed on the rack which looks awesome. There were a few people in line in front of me but they kept it moving. There are so many different kinds of donuts to choose from. I decided to go with a few glazed, chocolate frosted, chocolate coated and custard stuffed, strawberry frosted. They were all delicious. I couldn't just eat one. I ate a few at a time. They even held up the next day. read more

Krispy Kreme - Dozen Assorted donuts - Donuts Near Me - Concord, California

First of all, I think it's important to at least look like you like your place of employment, there were about five employees. I think one was a manager, but you can't tell because they all looked irritated. Not even a Hello I was being rushed I could not decide what to get at four dollars a donut so I want to make sure I would pick a good one with the rolling eyes in the attitude as if I am taking long. The vibe was very dry It was absolutely horrible customer service each and every one of the employees there were the same. I don't know if they just got out of a meeting and they were all upset but It was the worst experience I'm not one to post just bad reviews. This place literally sucked and the apple fritter was stale! read more

Unfortunately there are no krispy kremes near where I live so when my fiancee got his vaccine we knew we had to stop by here to get a krispy kreme donut. To be honest, we have gone here twice, each time when he got his vaccine. The drive thru was really easy and quick plus the service here was good. I do like that the donuts we got were fresh out of the oven because they were warm when we bit into them. The glaze donuts were so delicious, moist and sweet that I wish I had one right next to me right now. I would come back because of the fact there is no krispy kreme near me and also who doesn't love donuts? read more

The workers here always sound extremely fed up in the drive through. The donuts are what you'd expect since it is Krispy Kreme, but theres been a few times where the hot light was on but my doughnuts weren't warm which was disappointing :(. There could definitely be some improvements to this establishment, but its still good to go to if you're craving a Krispy Kreme doughnut. read more

Krispy Kreme - Glazed, chocolate glazed, raspberry & lemon filled, boston kreme, chcoolate cake - Donuts Near Me - Concord, California

Went here for a box of a dozen original glazed donuts. I've always loved Krispy Kreme as a kid growing up. I saw the sign lit up saying hot donuts so I was pretty excited. I went to the drive thru and made the purchase. I couldn't wait til I got home so I decided to open the box and eat one while driving on HWY 4 just to see that the donuts I received looked about a day old and weren't even warm. I was so disappointed and I tried calling the location to express my disappointment however they never even picked up. My fault for not taking a picture but I was so disappointed. read more