Late review. Nikola was very informative, responsive, and accommodating. He made selling my vehicle…read morea breeze and I would definitely work with him again. He made it so easy as I transitioned to move out of Hawaii. Thank you again Nikola, and I look forward to working with you again should I return!

Exceptional Experience Buying Sight Unseen -- Trustworthy, Honest, and Seamless!…read more I had been searching for months for a used SUV with third-row seating within a specific price range here on Maui, and it felt like I kept hitting dead ends--until I found a Land Rover Discovery Sport listed by Auto Connection LLC on Facebook Marketplace. I sent a message, and to my surprise, Dragan responded within seconds. We scheduled a call for the next morning, and from that very first conversation, I felt at ease. Dragan was kind, patient, and not at all pushy. He answered every one of my (many!) questions with calm professionalism and total transparency. I was skeptical at first since I live on Maui and the vehicle was on Oʻahu. I had never purchased a car without seeing or test-driving it, but Dragan walked me through every step and made the process incredibly smooth. He helped me get a great interest rate through HOCU, found a warranty that gave me peace of mind, and even had his mechanics inspect the vehicle. He explained the entire process clearly--including shipping to Maui--and when I got nervous, he gave me space to think without any pressure. When I picked up the car at Kahului Harbor, it drove smooth as silk, the AC was ice cold, and all the paperwork was neatly organized in the glove compartment--just as promised. The car was exactly as described, with no surprises at all. Dragan went above and beyond to make this the best car-buying experience I've ever had. He's sincere, trustworthy, professional, and clearly holds high standards for the vehicles he sells. Even after the sale, he offered his support if I had any questions in the future. If you're looking for a quality vehicle and a dealer you can trust--whether you're on Oʻahu, Maui, or anywhere else--Dragan at Auto Connection is the person you want to work with. I'm so grateful I trusted my instincts. You can buy from Auto Connection with complete peace of mind. Mahalo, Dragan, for everything!

I recently worked with Adam at Autozilla (Beretania location) while considering a used car…read morepurchase, and I wanted to share my experience even though I didn't end up buying. Adam reached out promptly, kept communication easy and consistent through text, and was genuinely friendly throughout the process. What stood out most was that he seemed truly invested in making sure the car was the right fit for me -- not just closing a sale. I also had an independent pre-purchase inspection done through my own trusted mechanic of 20 years, who confirmed that Autozilla is honest and runs a good operation. That meant a lot to me. Ultimately I didn't move forward with the purchase, but that was purely a personal preference about the specific car -- not a reflection of Adam or the business at all. I'd feel confident coming back here and would recommend Adam to anyone looking for a no-pressure, genuine car buying experience.

Title: Disappointed - Vehicle Issues Within 30 Days…read more I purchased a Mercedes from this dealership less than 30 days ago and have driven it under 600 miles since purchase. The vehicle has 58,000 miles and was sold to me "as-is." Shortly after purchasing the car, I began experiencing significant vibration during cold starts when the vehicle is placed in gear while stopped. This is not something I would expect from a properly inspected luxury vehicle at this mileage. What concerns me most is the lack of response. I have reached out multiple times to address the issue, but I have not received any reply. Even for an "as-is" vehicle, customers should expect transparency, basic roadworthiness, and communication when problems arise shortly after purchase. I am simply asking for accountability and a response. I will update this review if the dealership chooses to resolve the issue professionally.

Arvi R's service was top notch. Turned someone's missed opportunity to a satisfied win for me…read more Communication is great, easy to work with, and fast to process everything same day test drive before noon. I now have a reliable car and reliable salesman to fall back on. Even after the purchase, he maintained communication and made sure every thing was good with the car. Mahalo to Arvi again for the excellent experience. Highly recommend this dealership and agent!

I was completely satisfied with all phases of this appointment -…read more- Jona went over all aspects of the services to be performed on my Subie, including discussion on what additional services were recommended now or next time. - the "pau time" for services to be completed were spot on - in fact, about 10 minutes earlier than promised. - At pickup, Jona explained all of the services performed that were listed on the invoice. - All of the other staff I had contact with were very friendly and courteous, especially the service staff and the older gentleman who works outside to greet customers upon arrival. As usual, this was an awesome visit to the Kaimuki Subaru dealership!|

Recently purchased a Honda from Max Motors. I worked with Peter throughout the process and am very…read morehappy with the whole experience. He was knowledgeable, honest, and clear about everything. I would absolutely recommend them.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

I was in the market for a used car for my son. Saw a low mileage civic on sale here, contacted the…read moresalesperson, came in and negotiated a good price. I didn't see any problems with the car and it drove nicely. This was my 1st time buying a used car. When I got the car home, I saw a rusted spot on the inner driver's side door frame. So rusted you could poke your finger through it. The passenger side had some rust forming in the same spot but nowhere near as bad as the other side. With the door closed, it was easy for me to miss especially in their dark garage. Lesson learned for the next time I'm in the market for a used car. I figured I was out of luck as I signed "as is" paperwork. I was bummed. I started calling body shops to repair it. But a couple friends suggested calling pacific Honda back and tell them of the situation. So I did and spoke to a manager. After seeing the pictures I sent them, they said they would repair it. I was pretty shocked! Next thing an appointment was made to bring the car in. As the car would be going to a body shop that they work with for an indefinite amount of time, they also gave me a loaner car for the duration of the repair! After the body shop took a look at the doors, they recommended replacing the driver side door completely and patch repairing the passenger side. Pacific Honda agreed to the recommendations they made. After about 3 weeks, my son has his car with all the repairs complete. To say that I'm impressed with Pacific Honda would be an understatement. They really stepped up and took care of the car even though it was a used car. I am very appreciative of the service I received. I would definitely recommend them!

No longer have a Honda…read more.. Though I've had one in the very past this visit here actually has me with junk mail that I've gotten for over a year and though looking at it it didn't sound like it as it was notifying me of the recall on a 2012 Odyssey which I've never own and it kept reminding me that it needed to be done or whatever it was more annoying as it kept on coming. Not sure what it was about so I stopped over to ask and there was a couple of staff there and instantly said it was something that I had to call myself to have them to stop sending me...insane! Honestly I said as I approached them with my issue that I understand it's not what they did but was frustrated that they could do nothing for me and though I never inquired about looking into a Honda but just a random spam mail but left even frustrated and ALL my mail there as well and you know what it shopped coming. Thanks but no thanks...three stars cause it finally stopped.

Go see rima. They are first class people. Ultra friendly staff. Cater to your needs always. Super…read morenice cars and trucks. Sp happy with my car.

Twice - A couple years ago I reached out about a car. I said I'd like to do what I can in advance…read moreand try financing and get things going before traveling, so I applied and I was told someone would call me back. Never got any calls back, the car sold two weeks later when they could have sold it within one day to me. I got a hard credit inquiry and was never called back. I decided to just keep my car and be on the lookout for something else that may pop up. Second, I finally decided to try again after a couple of years because I never got a new car. The unfortunate part is the one I wanted was at Autosource, I was hoping after a couple years things may have changed. Same thing, was told someone will call me, I made sure this time I had my own financing secured ahead of time. Got a couple of junk emails, couldn't get anyone to talk to me, and a few weeks later the car sold when they could have had the sale in one day. The Cutter dealership was the best to deal with, was quick, and the car is perfect especially for pre-owned. Please don't waste your time and listen to others.

I brought my vehicle to Premier Auto specifically for a transmission fluid and filter change…read more Before scheduling, I called to confirm they were capable of performing this service on my vehicle, since another shop had already told me they could not. Premier Auto confirmed they could and provided a quote. About an hour into the job, I received a call stating they "didn't realize" additional components had to be removed to access the filter. At that point, the price was increased to roughly double the original quote--after work had already begun, leaving me with little option but to proceed. Shortly after the service, I began noticing a persistent rattling noise that did not exist prior. After inspecting the issue, it appears that the component they removed to access the filter was improperly reinstalled or overtightened, resulting in damage to the metal part and a constant rattle.

Friendly ....bought my last 3 Volvo Sedans there…read more Great Service! Both in the Sales Dept and in the Service downstairs!

Thank you so much Jason Thai! You made this such an enjoyable experience.I appreciate your patience…read morethroughout the process. I wish I came to you when I first purchase my car. You explained everything so easily in terms that I understood better. I don't normally have a good experiences with sales rep because I felt pressured or shy to ask but I was very comfortable and not pressured at all. You definitely went above and beyond. And thank you for sharing your travel experiences and all the tips. Will definitely see you again in couple years. I can't thank you enough!!!

Conveniently located. Ok parking. Many sales agents. The…read morebad: no competition. Only act in town.

Patrick at BMW Honolulu is hands down the best salesman on earth. He's assertive, a straight…read moreshooter, and delivers outstanding customer service from start to finish. No games, no pressure--just honest guidance and total professionalism. Patrick is a true asset to BMW. He made the entire process smooth, efficient, and actually enjoyable. I drove off in a 2026 BMW Z4 Convertible, and it was the best decision ever!!!! Absolute dream car and an even better buying experience. If you're looking for someone you can trust who knows their stuff and respects your time, ask for Patrick. You won't regret it.

Buy a premium car and expect to pay a premium price to maintain your car…read more They renovated their waiting room and restrooms. I don't agree paying $300 for a 15 minute work, like reinstalling the back seat (to access the battery) is reasonable. I previously removed the seat before having my car checked: so that it would be faster for the mechanic to diagnose my problem. I agree with the price of the parts. I don't agree with some service prices. The maintenance prices are fair. However, rounding off the service price to the nearest hour is outrageously unconscionable. 15 minutes of work does not constitute an full hour worth of service. There are better independent BMW shops in Hawaii. Yes, the renovations to BMW Honolulu looks very posh. However, the service and reasonable price rates are more important. Support the independent BMW shops and save your money. Unless you want to pay an unreasonable price for service. Go somewhere else. It's not worth your time and money.

Just recently bought a used Mazda and needed to have my 2 tires replaced. Found out no wheel lock…read morekey was ever left in the vehicle so the tires could not be replaced. Made an appointment with Mazda to have them remove the "aftermarket lug nuts" and replace with Mazda lug nuts, including to purchase the wheel lock package. Kristel checked me in and handled all the paperwork needed to have my car worked on. She was so sweet, very pleasant and she really cared! She kept me abreast of what was needed to be done in regards to the lug nut replacements, gave me a quote as a heads up and was very efficient in calling me as soon as my vehicle was done! She went above and beyond to have my vehicle out as soon as possible for she knew I had another appointment to have my tires replaced. She made my first appointment there a very good lasting impression! Thank you Kristel for all your help, you are truly an exceptional employee! Keep up the great work! I am a very happy customer because of YOU! Please commend her for me at your next staff meeting! Thank you!

I only went there to buy antifreeze. I had some leaking smell at the front of my car. I changed a…read morefew hoses and needed antifreeze. I could've went to Walmart, but for a little more and piece of mind I bought the dealer Mazda product. I called in advance and asked for the parts department. The guy that answered was a cool guy and knew cars very well. He had the right questions and even recommendations what he would do. He told me when and where. I visited the store the same day, it's kind of by the Medical School, back roads are faster than waiting at each stop light on Ala Moana Blvd. When I arrived, I was quickly greeted and directed to the parts guy. He remembered our conversation. I was in and out in less than 10 minutes. There is plenty of parking. Overall I enjoyed this easy experience of buying a needed OEM Mazda Part.