Exceptional online car-buying experience from out of state without ever seeing the vehicle in…read moreperson. The entire process was smooth and hassle-free, and the car was shipped to the mainland without any issues. It arrived exactly as advertised and in excellent condition. Dragan went above and beyond by selling me the car for less than my original offer to help with my financial situation. His honesty, generosity, and professionalism made this the best car-buying deal I've ever had. I highly recommend working with him.

Late review. Nikola was very informative, responsive, and accommodating. He made selling my vehicle…read morea breeze and I would definitely work with him again. He made it so easy as I transitioned to move out of Hawaii. Thank you again Nikola, and I look forward to working with you again should I return!

I wanted to share our wonderful experience with AutoZilla at the Kalakaua Avenue location…read more From the moment my mom and I walked in, Jay greeted us with a warm welcome and thanked us for trusting him with such an important decision. My mom has dementia, although Jay wasn't aware of that. Even so, he took the time to explain everything thoroughly, patiently walking us through every step of the process and making sure we understood everything. What could have been a stressful experience turned out to be smooth, comfortable, and completely pressure-free. Jay gave us a fair and honest offer, and we truly appreciated his professionalism, kindness, and genuine care throughout the entire process. I would highly recommend Jay and his team to anyone looking to sell their vehicle. The office was also very clean and welcoming, and they even offered us hot or cold beverages while we waited. Thank you, Jay, for making this such a positive experience!

I would highly recommend autozilla if you plan on selling or trading in your car. I double checked…read moreto make sure they were licensed and their license is current and in good standing. The whole staff seemed friendly and the office space was clean. I was looking around to trade in my car and possibly get a small SUV. Devon was friendly, efficient, and professional. I researched Kelly Blue Book before going to Autozilla to see what I could get for my car. Mo was also helpful in giving me more for my car so I could make my monthly payments smaller. In two days I drove off with my new small SUV ready for the new year mahalo Devon and Mo!

I worked with Sierra to get my car. He was very responsive and answered all my questions. The cars…read moreavailable on the kaimuki lot was not a good fit for me, but when I found a car that available on mapunapuna he quickly sent me to a reliable person and I was able to purchase a car that was a good fit!

If you're in the market for a Subaru, I highly recommend going to Servco Subaru Kaimuki and asking…read morefor Alika. We went in person to look around and test drive a few different models and series. Instead of a high-pressure sales pitch, Alika took the time to listen to our needs and wants so he could match us with the absolute best option for our lifestyle. He was exceptionally accommodating, answered all of our questions, and demonstrated a deep knowledge of each vehicle's features and performance. Shopping for a car can easily feel overwhelming, but working with Alika made the entire experience seamless and stress-free. Mahalo, Alika!

Jon was awesome! It was my first time purchasing a car and he made me feel very comfortable. He…read moreanswered all my questions and made sure I understood what he said. He also helped me when I needed help with insurance. 10/10, 5 Stars. It was like I was dealing with a trustworthy friend. Thank you Jon!

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

I was in the market for a used car for my son. Saw a low mileage civic on sale here, contacted the…read moresalesperson, came in and negotiated a good price. I didn't see any problems with the car and it drove nicely. This was my 1st time buying a used car. When I got the car home, I saw a rusted spot on the inner driver's side door frame. So rusted you could poke your finger through it. The passenger side had some rust forming in the same spot but nowhere near as bad as the other side. With the door closed, it was easy for me to miss especially in their dark garage. Lesson learned for the next time I'm in the market for a used car. I figured I was out of luck as I signed "as is" paperwork. I was bummed. I started calling body shops to repair it. But a couple friends suggested calling pacific Honda back and tell them of the situation. So I did and spoke to a manager. After seeing the pictures I sent them, they said they would repair it. I was pretty shocked! Next thing an appointment was made to bring the car in. As the car would be going to a body shop that they work with for an indefinite amount of time, they also gave me a loaner car for the duration of the repair! After the body shop took a look at the doors, they recommended replacing the driver side door completely and patch repairing the passenger side. Pacific Honda agreed to the recommendations they made. After about 3 weeks, my son has his car with all the repairs complete. To say that I'm impressed with Pacific Honda would be an understatement. They really stepped up and took care of the car even though it was a used car. I am very appreciative of the service I received. I would definitely recommend them!

No longer have a Honda…read more.. Though I've had one in the very past this visit here actually has me with junk mail that I've gotten for over a year and though looking at it it didn't sound like it as it was notifying me of the recall on a 2012 Odyssey which I've never own and it kept reminding me that it needed to be done or whatever it was more annoying as it kept on coming. Not sure what it was about so I stopped over to ask and there was a couple of staff there and instantly said it was something that I had to call myself to have them to stop sending me...insane! Honestly I said as I approached them with my issue that I understand it's not what they did but was frustrated that they could do nothing for me and though I never inquired about looking into a Honda but just a random spam mail but left even frustrated and ALL my mail there as well and you know what it shopped coming. Thanks but no thanks...three stars cause it finally stopped.

I'd like to thank Malu for helping me choose a car.He was very patient with me and helped me every…read morestep of the way.I would also like to thank Rima for all his help too.I would definitely recommend Autosource to anybody looking for a reliable luxury car at a good price.

If you are reading this, it's probably because you are looking to buy a car from Auto Source…read more Listen to the scores of bad reviews, they are trying to save you the trouble of dealing with Auto Source, and Oahu's most notorious predatory used car salesman, Rima Braden. First of all the car that caught your eye, is likely just a shell of what it appears to be. Many of the cars sold at Auto Source have serious mechanical problems. You will be told not to worry, that all maintenance is included in their Carousel program and wont cost you a cent. What that really means is that you are not permitted to have anyone else check the vehicle, only AS can repair the vehicle, per their contract. And they will ignore requests for repair, gaslight you and treat you as if you are problematic when you do need repairs. Registration and safety checks are also allegedly included, and they are almost as difficult to get done as actual repairs. They also do their own safely checks and do not comply with state law, I can prove that they slapped a safety check sticker on my vehicle, when it did not have a working headlight or brake lights or safe tires. Used car salesmen often use a tactic called 'the waiting game', where the customer is left alone for long periods of time. This is done to create decision fatigue, as isolation lowers your resistance to bad terms. This is Rima's favorite tactic and it will be replayed every time you need something. He has asked me to come in to speak with him about my vehicle, which was in the shop repeatedly for the same issue, only to leave me alone in a room for hours. After HE made the appointment. Ultimately I sat there for nothing, despite Rima's text advising he would switch the car out, he did nothing to rectify the situation. His staff also commonly switches their phones to airplane mode, when they answer a call that they don't feel Like dealing with. The red flags are there from the beginning. Don't ignore them. Look around you. Customers are being given iPads to sign their contracts on, after hours of being stuck in the dealership. They are anxious and discouraged from reading the contract. Once signed, AutoSource will not automatically send a copy. In fact, they won't give you a copy of it even if you request numerous times. They will tell you that they report to credit agencies, they do not. They will tell that you are entitled to the unused portion of your security deposit, if you end your lease before the two year period is up, they will not. They will tell you that you are entitled to rebates for purchasing EV from them, you are not getting any rebates because they are not an authorized dealer. In my case, I leased a car via Carousel+ program. I already had a car and was trying to improve my credit. The salesman and Rima lied to my face because they do not report to credit bureaus. The vehicle I leased smelled of oil at the test drive. I was told it was from a spill, not to worry, the car had been owned by an elderly gentleman. I seriously doubted that, and would intimately find out that the car was in a terrible accident where a pedestrian was maimed. Nice. Anyway, I kept taking the car back in for the same problems over and over. Many times they would have it for a week or more. In August of 2025, they had it more than I did. And no, they did not supply a loaner car, as promised at purchase. Twice I got loaners, only after practically begging. Both times they were clunkers. At one point my car's interface was telling me that the engine was malfunctioning, and would not ho over 40mph. AutoSource knew this for months and would gaslight me as if I were lying, despite taking it in and showing them They admitted the car did the same thing during their test drive and they did nothing. Ultimately I was told to return the vehicle and the unused portion of my deposit would be returned. Spoiler alert: it was not. To make things even more fun still get billed because these guys kept the car in my name, and frequent parking garages in kakaako that charge my card. For context, I returned the car 7 months ago. And yes, of course I told Rima and of course he did nothing. I realize that a lot of used car dealerships have bad reputations, but AutoSource makes most of them look like saints. I invite you to look Auto Source, and Rima up on ecourtkokua. Look at the pages and pages of lawsuits filed against this business, the BBB's non recommendation, and lastly these reviews. You will see a common theme. Believe your neighbors over the guy who gets commission for making another sale for Rima.

Craig sold us the best car on Oahu, a gorgeous 2017 Fiat Abarth. We've been kicking ourselves ever…read moresince we stupidly sold ours on the mainland before moving to Hawaii. These are not easy cars to find, especially since they stopped selling them in the US in 2019. We saw an ad for the car at Premier Automotive and went down to have a look. Interesting business - car sales, rentals AND repairs. Nice people! Nice cars! We agreed to buy the car on the spot and have been happily zipping around the island with it now for a couple of months. Thanks Craig! Two minor issues, by way of constructive criticism. The bottom passenger side panel was not fully attached to the car, and Craig said he was waiting for a couple of "screws" to arrive to take care of that. Never heard back on that. No big deal, probably just missed a message from them. Also, they did an oil change on the car, but did not remove the four year old sticker from Cutter, where the previous oil change was done, did not put a new oil change sticker on the window, and didn't reset the oil change warning light. So when the oil change light inevitably came on, there was no way to tell when, where and if an oil change was done. Also, no biggie. Bottom line, this is a great little dealership with nice cars and nice people. The buying process and loan app were easy and fast. Highly recommended if you're looking for a new ride, or need some repair work!

On may 9th I purchased a vehicle from this location in cash. I was greeted, treated fairly and…read morekindly and completed a sale in under 20 minutes. The final step I was told that the paperwork will be sent to titling and I'll have title in the mail in around 2 weeks. 3 weeks go by, no text, call, email. 4 weeks go by, same thing. I call the location, it rings to service dept and they acknowledge and take my message that I will receive an update on when I will receive the title. 5 weeks go by, no update and nothing in the mail. 6 weeks go by I call them and I am told I will get a call back. 7 weeks go by I call again and I am finally told that "there are delays in the titling process due to high flow of vehicle registration". I do not receive a title in the mail until over 9 weeks of vehicle ownership. - I understand maybe these things happen on the delay, but what would have made the difference is the communication of it not appearing like a one way conversation - I work 10 hour days 5 days a week and a 40 min drive from this Dealership. I could not make the time to be there during work hours. - I am just glad I was not leaving island soon and needed the title and paperwork because I don't think I would have been able to ship the car, and if I did who knows if there would just be a floating title lost in the mailing system. - They were quick to hop on a sale, cash spent and after that I was given nothing but being kept in the dark with no follow up and fed the same customer service quote of "I'll make sure I get you an update"

Great emergency services. One of my tires developed a small leak. Drove into Lexus and with out an…read moreappointment my tire issues were resolved.

Servco Lexus Parts Department - Family is from Oahu but I…read morecurrently reside in California. Wanted some Hawaii specific parts for our GX and RX vehicles so I reached out to the parts dept with a call. My call was promptly returned by Wes who assisted me in answering questions and providing excellent customer service throughout the purchase process which included shipping the parts to me. Wes was on top of the order expediently and had the package out the door via USPS after payment on a Friday. Thanks to fast actions by Wes and USPS, package containing items arrived fast and safely on Monday. Righteous experience from parts dept of this dealership! Mahalo Nui Wes and Servco!

I had no issues with my experience at BMW Honolulu. My salesperson, Claude Cantin, was friendly and…read moreprofessional and took the time to listen to my requests and looked into pricing and vehicle preparation. I appreciated his willingness to help and answer my questions throughout the process. Overall, everything went smoothly, and I appreciate the time and effort Claude put into helping me with my purchase.

Best experience I've had at any dealership on Oahu getting into a lease. We were so lucky that…read morePatrick Dillard was our advisor. No pressure, no sus games. Patrick was extremely knowledgable about everything BMW and well versed on similar options from competitors. We were blessed by his constantly pleasant attitude and abundance of patience and grace. Any questions and follow up questions were explained as elaborately or simply as we needed. When we needed space and time, it was granted. When we wanted more guidance, it was provided. We were never lost in the mix of what was being discussed, and what the next steps were. As many cars as Patrick must lease, the experience still felt personal and custom to what we were looking for. When we were handed over to Issac Castro in Finance he was equally as pleasant. At no point did we feel pressure to add something we weren't comfortable with. Issac explained their options in detail, we got to ask questions, and land on agreements we felt good about. Additional shout out to their tint team and detail team. When we needed these services, it was done swiftly and beautifully. BMW Honolulu staff are attentive as ever no matter the day of the week (and weekend) or the time of day.

Another nice experience purchasing a vehicle at Cutter Mazda. This time with Kobe and Jeffrey. They…read morewere both very patient, friendly and kind. Their GM Matt Wong and Service Manager Garrick Uchimura are also very personable and helpful. I've been going to this dealership since the 90s and have always been treated like a valued customer. They have always kept my cars in great shape. I highly recommend seeing Kobe and Jeffrey when you're looking to purchase a new Mazda. They are fantastic!

I only went there to buy antifreeze. I had some leaking smell at the front of my car. I changed a…read morefew hoses and needed antifreeze. I could've went to Walmart, but for a little more and piece of mind I bought the dealer Mazda product. I called in advance and asked for the parts department. The guy that answered was a cool guy and knew cars very well. He had the right questions and even recommendations what he would do. He told me when and where. I visited the store the same day, it's kind of by the Medical School, back roads are faster than waiting at each stop light on Ala Moana Blvd. When I arrived, I was quickly greeted and directed to the parts guy. He remembered our conversation. I was in and out in less than 10 minutes. There is plenty of parking. Overall I enjoyed this easy experience of buying a needed OEM Mazda Part.