We went there twice to take family pictures and both times we waited almost 3 hours. They are so unprofessional and so unorganized. I asked one of the staff what's taking so long, and she said they overbooked. So many families had to cancel their appointments or reschedule it. I'm never going there again. Horrible experience. read more

Ahh, Penney's. This one has been here forever, and feels like a permanent part of my life. My mom even worked here when I was a kid and we lived in the Camelback Apartments near DVC. Those were the days. Realistically though, Penney's just blows. The buying and merchandising has gotten increasingly crappy over the years, and it's gotten to the point where I have no idea what demographic they're even going for anymore. The women's and men's clothes are mostly hideous, and any accessories or housewares are low-quality and over-priced. 4 stars for men's dress shirts - there are usually good sales on, and these shirts honestly last forever. Van Heusen, Claiborne, and Stafford, at least. 4 stars for women's underwear - also high quality with good pricing if you pair advertising coupons with solid sales 1-2 stars for service, store organization, the majority of merchandise and cleanliness (dressing rooms look like a nuclear test site). Cherry on top for nostalgia. I wouldn't go out of my way to shop here, but if you've got a great coupon during a sale, check it out. read more

Perhaps I am the only person troubled by all the sales they have. It seems that they put these 20 or 30 percent off signs on merchandise that doubtful should have more than the sales price to start with. It just makes customers think they are getting a good deal. Despite this annoyance I do drop in when I am walking the mall. Penny's is a good place to buy underwear socks. The quality of their clothing seems to have improved a bit and I no longer turn my nose up at shopping in the store. read more

Went in to take pictures tonight... AWFUL! my appointment was for 5:45 and we had 8 people and 1 outfit switch. At 5:48 My friend was told that the rest of our party needed to hurry because they closed soon, it was only 5:48 at that time and I was looking for an elevator because their escalator was broken and I had a stroller. Moving on... We get in and waited about 15 minutes because other people were still in sessions (why rush us then) we took the pictures and our photographer rushed out because her work shift was over. She told us that someone would be with us to go over our photos. 3 people from our group left because they had prior obligations while we were waiting. Once we began looking over the photos, they all look super rushed which is how we felt in the booth but no biggie there were at least 4 good pictures that we could choose from. Then comes the conversation about purchasing those pictures along with a $10 SITTING FEE... PER PERSON... including all the kids. Keep in mind that I made a reservation online and it was not stated on my reservation that there would be a sitting fee. The employee then goes on to state that "ALOT" of people tend to not know about this fee and that it is posted in the "fine print" on coupons. I didn't have a coupon! I asked if it was posted anywhere in their facility... she said NO and she didn't know why. At this point I'm just irritated and ready to leave because had I known that it would be $80 PLUS the cost of the pictures, I would have come prepared or decided to go elsewhere. The manager would not budge on the sitting fee and was extremely curt once I got upset and told me to come back with a coupon in 24hours that waived the sitting fee. No jc penny, YOU GUYS NEED TO BE MORE THOROUGH! YOU GUYS NEED TO EXPLAIN THAT FEE UPON ARRIVAL OR WHEN WE MAKE A RESERVATION ESPECIALLY FOR LARGE GROUPS! Perhaps if they were more organized and coordinated, they wouldn't be going out of business ‍ read more

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Customer service leaves much to be desired. Waited 20 minutes to pick up an online order. There was 1 rep helping a customer with lost order while customers lined up. Eventually another employee showed up, only to walk past us and go work in the back for 5 minutes on a computer while we waited. Once I was helped the service was fine, but the wait itself had me worried I'd be late to work. I'd thought to do additional shopping at JCP but had no time, and all the checkout counters had 5-6 customers in line to make purchases. Figured I'd forget additional shopping. This will be my last in-store pickup. Not worth the hassle. read more

We bought custom levolor shades here and I could not believe the low price. It was amazing. Our salesperson Bernadette was so patient and kind. I recommend buying window treatments here. read more

Gavin in shoes was very helpful and friendly in fact so nice I decided to open an account . I was x-mas shopping right up till midnight and there was no push out the door from Gavin. Love the San Jose Sharks and Raiders stuff. The guys in the Jewlery dept wre also very nice. Oh and the 2 nice ladies in custumer service. read more

JCPenney - Department Stores Near Me - Concord, California

David from JCP Potrait Studio is horrible! I have never experienced such horrible customer service from an individual. He also canceled my appt without my consent ! Thankfully I received an email & I immediately rebooked it! read more

It had been about 6 years since I had my hair done at any Salon. I decided to go from light red brown to Blonde and didn't dare try to Bleach my hair at home. Since I have a Penney's card I never use decided have my hair Double Processed and Cut at JCP Salon at Concord. Debrea Brown was the Stylist who had the task of getting the Red out and making me Blonde. She explained it might take more than one process to get the Platinum Blonde I wanted. She did such an AMAZING JOB!!! It took about 5 hours but I left the Salon with the Look I had shown Debrea and I paid Less than what other Salons charge. I can't thank Debrea enough for giving me the new look I've been wanting and my hair is in good condition for being bleached. read more

So this ia 10 am on Sunday morning 11.27.17...a couple of days after the frenzy of black Friday....this store looked like crap! Stuff was on the floor, or on the wrong racks....an entire department had been moved but not the signs that told you were it was at....Cmon JCPenney?? Where is your pride! This store was a utter shambles....It might be some time before I give you another chance as this was just a terrible impression. read more

JCPenney - Department Stores Near Me - Concord, California

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My family and I purchased a sitting for a family portrait. This is for my parents 43rd anniversary . The photographer Carrie was a first class jerk for lack of better terms. Her assistant Amera was very nice and cordial. Amera was helpful and tried to make the best of the situation. Carrie was very short tempered with my elderly parents and with my brother. She snapped at them and was dismissive. read more

JCPenney - Carrie (pictured here) was a first class jerk for lack of better terms. - Department Stores Near Me - Concord, California

I have a pretty good idea why Penney's is going out of business. No help! I was on the 1st floor and the 2nd floor. There is only one check out counter for each floor and only 2 associates at each counter. 4 people taking care of the ENTIRE store?!?!?! And it was the first day for one of them. Line back up down the aisle. Ridiculous! I'm only giving them 2 stars because they did have what I was looking for and at the price I wanted to spend. read more

Worst store ever if you need help. They never have any associates in the store and the ones that are don't wan't to help you. I have never seen such poorer service. To avoid their terrible service I went for the buy online and pick up in store option so I simply walk in pick up my item and leave. Well that didn't happen. No one was at the counter. So I had to go on a crazy man hunt for an associate only for them to tell me that the pick up counter was closed. Even though I was there a whole hour before they closed. I later called the store to find out what their pick up hours were and they said that you can pick up items anytime from when the actual store opens to when it closes. So I was told two different things and I still don't have my items I purchased. On a positive note they have good deals and plenty of coupons. read more

So I'm starting my review like this the Jc Penny hair Salon is nice but Lorena is by far the best hair stylist there. Unfortunately my hair is very Difficult to dye but she made it work and now is red on fire . I highly recommend booking with her. read more

SEPHORA REVIEW!!! So I went to Concord to just browse with my mom and I took a look in Sephora and they had their Fenty shelves stocked! I was super relieved because the Sephora in Brentwood are always missing products or always out...I mean ALWAYS! The Sephora in Concord has amazing service and they're always stocked with products! Especially with Fenty being so popular it's hard to find a store that actually has all of the products-even online they're out! Definitely a great day to get some Fenty products from Concord Sephora located in JCPenney. read more

Idk why they don't hire better people. It has cute stuff. My review is based on two different visits. Last week: Cheryl in women's made unsolicited comments about my purchases. Her comments were so uncalled for and inappropriate that I ended up just buying the one thing I needed, and putting back five other items including a scarf and a pair of shoes. Today: Patricia in women's is pushy. I said I wasn't interested I opening an account. She asked me four times, like if she asked more times that my answer was going to change. She made me finally say that I had a bankruptcy, in front of so many people, but otherwise she wouldn't stop askjng. I was in tears when I left out of frustration and humiliation. read more

JcPenny Portrait Went on 9/23/19 I don't usually write bad reviews, but I took my 1 year old to get her pictures done, and the lady was an hour late, when we got there the portraits place looked close, the lady did not offer props, did not try to make my daughter smile, she took repetitive photos , every time she had the chance to get one of my daughter smiling she did not take one. She also has her family in the waiting room , acting like they were customers. When it came time to look at the photos the lady walked up from and was chatting with them instead of helping us out. I'm so disappointed in my service! Me and my family always go her for photos. I just want a refund and have been trying to contact the manager for about 4 days now & the keep telling me they'll have someone call me , even went there in person to talk to someone, they were not helpful & would not give me corporates number. I will not be returning after this. I'm so disappointed in the service I got this time . read more

The staff that I dealt with were all nice, although I felt a little sorry for them that there was an atmosphere of total chaos and non-support when it came to having problems addressed. After several years, there were a couple of things I was shopping for, and I started my search at JCP. I can't begin to say what a depressing and awful experience it was .. not due to staff; they really were trying. Just the utter chaos when I was required to renew my JCP card if I wanted to use their charge. Of course I understand the old card/account having been closed after my not using it for a while. What followed, with two cash registers that were out of order, and a totally unsupporitive "corporate credit" person who was telephoned by the sales associate in an attempt to straighten out the situation. Ultimately, when I was asked to provide another form of payment (I do have excellent credit rating), I just terminated the transaction. I've ranted for too long here, and given what I experienced today I don't believe anyone in a position to make things better cares. that's all I have to say. I would be VERY surprised if JCP in Sun Valley Mall survives for another year, but that is because of choices they have made. I certainly won't be going back. read more

I love the salon department and the newly added Sephora! I hate their clothes and shoes. Its always so disorganized and I cant find anything, especially in the mens dept. Worst of all, they have the SLOWEST SERVICE EVER. I have waited exceptionally long to check out in mens, shoes, sephora, and jewelry. The sales associates are really weird too. Oh well, I will go to their Sephora before I dive out to WC! read more

This review is for JC Penney Salon at sun valley mall. Hair stylists are all very amiable and hard working. They have good customer service. This salon needs improvement in four areas: A. no full-time or consistent receptionist in person or via phone or online to schedule your service unfortunately. Messages are not returned or phone just keep ringing. It feels that JC Penney does not really care about their salon customers and/or they r on their way to sunset their salon so they really do not care. B. The salon does not have the same hours as the store so booking appointment schedule could be tricky and hard. They have shorter salon hours than store hours which lead me to think that they really do not care to build up their salon clientele nor do they care about their customers needs. C. No clear and visible signage/ direction for women's restroom. Stylists who are in the middle of servicing a client is always interrupted by restroom users who are asking on where the rest room is. Very poor signage. D. The women's restroom inside the salon is perennially dirty and smelly of urine. Cleaning Staff seems to just empty the garbage when I see her but not refill supplies timely and mop the bathroom and toilet seats well enough for customer use. Hygiene improvement is badly needed. Note that I have been going to this salon for several years and the above issues have been consistently seen. No improvement at all for several years. read more

I was just treated with the worst customer service for JCPennys. I am in tears as I write this letter. I returned my ring for repair because 4 diamonds had fallen out on the band. The woman who "took care of me" was short, did not seem concerned, and was not sincere with her service. My only request for getting this ring fixed was to get an appraisal for my ring since it was not my fault the diamonds fell out and I want to make sure I received it in great condition when it was returned to me. The woman said that the appraisal would be $100.00. I asked her if they could make an exception because this should not happen to a ring I have barely owned for less than 10 months. She still said no. I asked if that is the case, then can you please return my ring within a timely manner. All she responded was, "3 weeks." I do not feel like I was taken care of and I do not feel like you want my business. I am a young adult and your company should be glad we are giving you business being so young and being able to spend that much money. Also with purchasing a Lifetime Warrently, you think I could have been treated a little better or accommodated to the little needs I requested. After this experience, and it being my only one, I never want to go back to JCPennys because I do not feel you know how to provide good customer service. I hope you can turn this around and change my mind but right now, I want to spread the word that I did not care for your services to all of the young adults out there. read more

This is a review for the photo studio area... Oh me, oh my. She tried REALLY hard to get it right and she was VERY pleasant. But, REALLY, she just didn't have any technical skills. I have taken better pictures at home, and *I* am not a good photographer. This was disappointing, as it's hard to get the entire family together in one place. I guess you get what you pay for. Next time, we'll ante up and go to a real photography salon. read more

This Penney's is sadly lacking in staff and signage. Took me about 5 minutes to locate a staffer to direct me to the section I needed. Staff is very friendly but overworked. Definitely not enough people working on a weekend day with lots of shoppers. The store is pretty organized considering the shortage of staff. read more

Went to the salon in jcpenny on a sunday because it was my only day off and my regular salon (wild orchid) was closed on this day. I called ahead of time to ask for a senior stylest and for someone who has at least 5-10 years of experience. I asked if the stylist was aware of how to do a virgin bleach due to my long roots, i was informed that the stylist did know how to do it and it would not cost extra. That should have been the first red flag but i really wanted to get my hair done. When Ingred started my hair she started at the root, *that's not how to do a virgin bleach.* I then started coaching her on how to start on the cold shalf of my hair and then move down to the roots after the bleach starts reacting. She seemed nice enough and i didn't want to panic so i just let her do my hair. While in the sink to rinse she put bleach on my hair two more times to lighten it up because it was still dark. She also neglected to put toner in my hiar, leaving my crown yellow instead of platinum blonde. Seeing that I was emotional she introduced me to the desk clerk and I informed her that my hair was obviously not what i wanted. I gave Ingred a 10$ tip to show her that i was not angry and that i did appreciate her effort but i was severely disapointed. I decided that I didn't want to pay for a service that wasn't done right but to instead come in at a later date and have someone else fix it. I was told by the front desk clerk that a manager would be contacting me with in the week. I had my hair done last sunday (about 6 days ago) i still haven't hurd from anyone from the salon so I most likely will not be going back ever again in my life. I was waiting to write this review in hopes to have the issue resolved but it is unprofessional to make a client wait soo long for a corrective color treatment. This was the worse experience I have ever had in a salon, next time I will wait for a day off during the week so I could go to my regular place. THis was a desaster. read more

This review is for the Jewelry Department! I went to JCPenney's today to look at rings. So when I walked I was not acknowledged. There was only one person working the jewelry station and she was with a customer. I waited patiently for 15 minutes, and the customer she was with was still looking so the lady came over to me to show me some rings. After only trying on one ring she asked started asking me questions about how I wanted to pay for it and I told her I was just looking and if I found something I liked my bf would be the one purchasing...not me. She rudely replied "Oh I thought you were ready to buy" and then goes back to her previous customer. There were a few other rings I wanted to try on, so I waited for another 10 minutes and then walked away and left. I felt as though I was not being valued as a customer. Not worth our money! I will never come back to this place..EVER!! read more

THIS IS FOR THE SALON I've been looking for years for someone who could do my hair. I'm very particular about my hair. The length, the color, etc. Amanda Z. is a godsend! She always listens to what I what. Always. She's open to my ideas, and if I don't have any that day, she helps me brainstorm what would work best for me. She has always worked to preserve my length(it's down to my lower back), my color has always been amazing, and she never sends me out without a killer style! Her product recommendations always leave my hair happy and she always gives me realistic expectations for my hair. I came into the salon about 2 years ago needing a cut badly. I hadn't had a salon visit in at least 2 years, I always cut and colored my own hair(and I'm a licensed Cosmo in CA). We started off with a wash and scalp massage, I almost fell asleep. When we got back to the chair, she prepped my hair and got right to work. She cut my hair EXACTLY how I liked it. Long layers, texture to break it up, she even went so far as to iron style my hair so I could see everything she did. I was so in love with my cut, I had her start doing my color. I can honestly say, I've never been disappointed. I've never missed an appointment. I love everything about my visits. I adore her. She has an amazing personality to boot! If you have the chance to pass the salon, talk to Amanda, not only will she brighten your day, she'll make you look like a million bucks! read more

This is ridiculous!! The mens bathroom doesn't have a door on it and there's no sense of privacy from the sales floor you can literally see into the bathroom as you are walking up! The whole time using the bathroom I can hear conversations from the guests in the shoe department and I felt so uncomfortable also the smell from the bathroom flows out to the sales floor. Please put a door on the bathroom!! read more

PORTRAIT STUDIO** we went there today to get our family photos done. We had a 2:00 pm APPOINTMENT. We showed up to check in 1:45-1:50. Front desk said we 4 families in front of us & there was a 20 minute wait so walk around & come back & that if they could see us sooner, they would call. @ 2:25 we went back to check in & they told us THE SAME THING. That it would be 20 minutes. On top of already waiting OVER 20 minutes. So we just left. They shouldn't have overbooked. A little after 3:00 (an hour after our appointment time), they called & said we were up next. I told them to cancel us because our appointment was for 2pm not 3pm, and all she said was "yeah". What kind of sh** is that?! Definitely won't be going back to that one, which is definitely disappointing because we have a ton of coupons for this place.. read more

I visited for the first time in years to see what the buzz is about. I thought the merchandise looked pretty good compared to what I remembered. I returned a purse I bought on that visit because I realized I was never going to fit all my stuff in there. No problem there. But then I went downstairs because I realized what I really need is a couple of summer weight nightgowns. I spotted lingerie surrounded by men's clothing, slight ick factor but ok, I can live with it because there are very few customers. I locate 2 gown and pj's and go to the register to pay. The clerk gets a phone call from another dept. and tells me she'll be right back because she has to deliver the box. I said ok because how could she be 2 places at once? However, when she returns to her dept. she gets carried off by an employee who needs a folding table! So how long am I expected to just stand there with my prospective purchase and credit card in hand? I waited a few more minutes and lay the gowns on the counter and walked out. I had a boss once who said "never make the customer wait to give you money!" Smart man. I don't blame the sales clerk, I blame her trainer. Yeah, she probably wasn't trained, so I blame management. The cool ad campaign can't make up for lousy customer service. read more

Photo Studio Only: I honestly don't know why I keep coming to this place. They hire people who has no knowledge of photos. Never give directions on how to pose and the props are lack luster. The bring you in the studio and stand there with the camera waiting on you to "do your own thing". Back to picture people O go. read more

I have a conspiracy theory. Bear with me. There is a concept in economics called "price discrimination." It means that firms will try to get customers to pay different prices for identical goods and services, based on these customers' individual ability to pay. French economist Jules Dupuit explained it succinctly in the 19th century (h/t to Frances Woolsey at Worthwhile Canadian Initiative): "It is not because of the few thousand francs which would have to be spent to put a roof over the third-class carriage or to upholster the third-class seats that some company or other has open carriages with wooden benches ... What the company is trying to do is prevent the passengers who can pay the second-class fare from traveling third class; it hits the poor, not because it wants to hurt them, but to frighten the rich ... And it is again for the same reason that the companies, having proved almost cruel to the third-class passengers and mean to the second-class ones, become lavish in dealing with first-class customers. Having refused the poor what is necessary, they give the rich what is superfluous." My theory is this: the department stores are in cahoots. JC Penney is the third-class, roofless carriage of department stores. By making us endure rude, insulting service at JC Penney, they force anybody who can pay a few more dollars for the pair of Dockers or whatever that they're buying to go to Macy's or Nordstrom. There's no other way to explain the excessive rudeness of the staff. It defies the instinct toward decency that most people feel in dealing with others. If the staff loudly carry on personal conversations rather than help customers, and ignore customers who are clearly irritated and confused, it has to be because they were trained to do this. And the Concord branch offers a case in point. That's all. read more

Not really sure how to rate this store. Like its not bad but it's not the best either. I feel like this place is outdated & all the clothes here are from like 20 years ago. Nothing really update and appealing. Everything here is pretty much designer-less - so if you are looking for designer brands avoid this place. The quality if these clothes are good so you get what you are paying for (which isn't a lot) but to be fair they are good. Some items are overpriced & not worth spending your money on. Customer service is alright but could be way better. Some employees are super rude and have a major attitude. Merchandise can be more organized and more stocked. This store has potential but it has a long way to go. A new management is a must here! read more

Portrait studio: We arrived yesterday a few minutes before our scheduled appointment time (12:15pm) to see tons of people waiting. We picked out a background and sat down. I overheard a woman saying her appointment was at 11:15 and she was still waiting. We sat for about 20 minutes until I finally asked how long the wait would be. I was told that there were 6 people ahead of us and each session is 15-20 minutes long. You've got to be kidding me! I have a 7 month old baby do you really expect us to wait for 2 hours?! What is the point of scheduling an appointment?! Shame on you Jcpenneys! You should at least warn people of the wait time as it seems to be a common occurrence. We left with no plans to come back. They finally called at 2:05pm (almost 2 hours after our appointment time). Needless to say we didn't answer. What a joke!!! read more

Bought a ring for my wedding. I was told by the associate it would be in from getting sized within 1.5-2weeks from the purchase date. Called in 2weeks later and was told ALL jewelry takes a minimum of 3weeks to be completed, it should still be here before my wedding date. I called the day before my wedding, happened to get the same associate who sold me the ring, she said "I never told you that your ring would come in after 2weeks. In fact you were also told by a manager that it takes 4 weeks to come in at the time you bought the ring." Never happened, I worked with one associate the entire time, no one 'came over' to inform me of anything. Anything to make a sale huh? Lies hurt people, don't lie. Also there's NO returns on jewelry going in for sizing, so just shop somewhere else. read more

Love this JcPenney!!! Such a huge location. 3 stories and you can find almost anything you see online here. Their prices are pretty good and their employees super friendly. The only bad thing is that their home stuff is not in this location. It's like a block away. I always forget it exists. read more

I shopped here recently. I think most of their clothing is kinda frumpy, but I didn't care because the clothes I was buying that day were for work. I went to Penney's specifically because I was curious about the new pricing structure. I actually like it, but I'm usually in the minority about things like this. I know I'm a little bit "different" - lol The saleslady was very courteous and helpful. read more

Ahhhhh...good old Jacques Penyay... Have to admit I love bargain shopping and I DID find bargains here. I thought they were a little understaffed but I didn't need help so it didn't affect me. The store was clean, organized, well stocked and I really appreciate that this company is still trying to make it in the modern mall world. I could have shopped Sears or Macy's, but I didn't feel like it. Have to add that I thought highly of how the store still has the same type of layout they've always had. Walked right to the place I expected to find stuff and lo!! It was there!! A++++ Thanks JCP...made my day read more

Awful experience with the hair salon. I was there for eight hours--6 hours with the first cosmetologist, and another 2 hours for the hair correction, due to the immense color mistake that was made. I had to ask for a manager to get involved. I will never recommend. read more

After tons of searching I finally found the hair stylist for me !!! Her name is Christine Woodrow and she works at JC Pennys Salon. She always makes me feel beautiful. She is very talented and also nice. A must try !! read more

Nice that they are open and prices have returned to normal. Not nice that they locked us in before closing time and we and others had to wait 10 minutes to get out. I'm seriously considering filing felony kidnapping charges but hey no one at jc penney corporate cares about anything that goes on in the store. Had problems there before manager blew me off. Great professional attitude no wonder they are going bankrupt read more